LaZBoy Complaints and Reviews

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Main address: 1284 N. Telegraph Road 48162-3390 Monroe MI
1-800-375-6890, 855-80-COMFORT (855-802-6636), ,
  • 275+6 mobile complaints
  • $220K claimed losses
  • $791 average
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  • 5 hours ago
  • Ex Employees
  • Lexington, South Carolina
  • Employee Threatening
  • 3

******Attention Lazboy customers. Before you buy, please read this*** I would like to share with you some information concerning Tipperary Sales (Lazboy Galleries in Lexington, Charleston, Greenville SC, Augusta Ga and Charlotte NC). I am a former employee that has been informed of some very disturbing information concerning Tipperary sales. The General Manager has been calling all over the state... Read more

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  • Jul 18
  • Furniture and Decor
  • Greenville, South Carolina
  • Damaged Furniture Repair
  • 7

My wife and I purchased $10,000 (a LOT of money for us) worth of furniture from this La-Z-Boy location in April. I have waited until now to write my review so I can be objective as possible and just not blast them for their incompetence. Our experience started out well. We worked with Anne (sales person) and Kelly (designer), to pick out a rug, sofa, 2 leather recliners, 2 high back formal... Read more

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  • Jul 14
  • Furniture and Decor
  • Melbourne, Florida
  • Lazboy Furniture
  • 18

The original salesperson told us 8 weeks for our couches, when order was written it turned into 12-14 weeks, then the 12 was crossed out and approximate 14 weeks was written in. Last estimate was 18 weeks for delivery when we called today. We would cancel our order in a heartbeat but they have our $1000.00 deposit and no refunds on special orders even though it has not even been made yet! To... Read more

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our couch completely fell apart in 4 years and they won't help at all - not even a deal on a new one. BRUTAL!!!

  • Jul 06
  • Furniture and Decor
  • Anaheim, California
  • Lazboy Sofa
  • 45

I just found out that the 5 year warranty I paid extra for AT LaZboy, is not a LaZBoy warranty! LaZBoy sells you third party warranties and sneakily does not mention this when you are purchasing the warranty. I figured they sub-contracted their work like many other companies, but was unaware that they actually sell the warranties or sell other companies warranties while making it seem that you... Read more

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Treat you like royalty while getting your money then you can't get an update on your order. Bob McCallister Cool Springs show room is a joke. Should be a used car salesman. Hides from your phone calls. Never again Lazboy.

  • Jul 02
  • Furniture and Decor
  • Saugus, Massachusetts
  • Defective Product
  • 1
  • 49

I recently purchased almost $10K in furniture from Lazyboy. In addition, I purchased additional care coverage through them. I worked with their in house design group to pick out all the furniture. The experience has been the worst I have experienced. I would have gotten better customer service from the discount furniture store and probably been able to furnish my entire home for I spent to... Read more

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  • Jun 30
  • Furniture and Decor
  • Bloomingdale, Illinois
  • Chair
  • 51

We purchased a custom order chair for a special purpose. The chair was delivered with the fabric on the back of the chair loose. You can actually pinch 2 inch sections of the fabric and it would just folding over. When we contacted them they said we send a repairman out. Two weeks later after the repairman came out he stated I think we should put more foam in the back. We pointed out that... Read more

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Don't ever use the financing option, they make it basically impossible to make payments and then try to charge you all this interest. I even called the Scarborough store and they gave me the wrong number that only takes USA direct payments. Never again will I buy from them.

My Laz boy recliner is tearing up after a few years. The fake like leather that the outer material is made of - is now flaking off. It looks horrible.

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