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LaZBoy

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102 complaints

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La-Z-Boy Furniture Galleries is a chain of furniture stores. The company was founded in 1928 when the first recliner was introduced. La-Z-Boy Furniture Galleries provides a diverse range of different furniture for bedroom, living room, dining room, home office and family room. The product line of the company includes sofas, chairs, tables, beds, recliners, sectionals, loveseats, ottomans and a lot of related accessories and pieces of furniture.

Besides,La-Z-Boy Furniture Galleries provides all the furniture related services. The company has a great option of leather, fabric and woods for the customer to build individually selected furniture.
Please try to contact LaZBoy Customer Service directly prior to posting any complaints on this site.

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LaZBoy Complaints & Reviews

LaZBoy Reviews

ALDREW
LaZBoy
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

I two leather recliners and a couch from the Lazboy store at a cost of $3000.00 13 months later the back of the recliner broke inside. I called about repairs and was told it...

#316280
May 03, 2012
71

Anonymous
LaZBoy - Laz-Boy is not what it used to be!
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

We purchased a Laz-boy sectional sofa less than a year ago with our decorator. We wanted a sectional with recliners - our decorator said 'let's go with the best' have ...

#313738
Apr 21, 2012
244

Sbcand
LaZBoy - I wished I had read these complaints before I bought LazyBoy
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

Paid $3000, had furniture for 2 weeks when the material started to get deep wrinkles in it. Stuffing in seats is crumpled and bumpy. Opened up a ticket with service center. Rep c...

#313366
Apr 19, 2012
195

Anonymous
LaZBoy - BROKEN LOVESEAT FROM LA Z BOY
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

Their advertisements saying that they will FIX THEIR PRODUCTS FOR LIFE life is only a win situation to attract customers. Their advetisements are TOTALLY UNTRUE. I HAVE BEEN IN THE...

#313271
Apr 19, 2012
129

Dave_In_Tx
LaZBoy
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

My mom bought a $500 TV table from the La-Z-Boy store three blocks from her home in a retirement community north of Houston, Texas. The store charged her $100 to deliver the tab...

#311224
Apr 10, 2012
115

Leah1234
LaZBoy purchase Scam
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

I ordered a couch put 1/2 down on it at one of the Galleries in Harrisburg Pa. They told me it would take 4-5 weeks so I started fixing my basement up for this couch, They called m...

#309298
Apr 01, 2012
301

Elshahid
LaZBoy Furniture
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

Promise made in America furniture is tagged @ a warehouse then reshipped. All tables are made in other countries for $5 then sold for $300. Delivery charge usually is about $100 an...

#307456
Mar 24, 2012
263

Boohow
LaZBoy - La-z-boy chair stinks
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

I custom ordered the lazboy maverick rocker-recliner chair. it felt the most comfortable so I customed ordered so it would match my living room. It took the full 8 weeks they sai...

#307247
Mar 24, 2012
400

Anonymous
LaZBoy - Have not received furniture I paid for
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

In mid Feb. I purchased a loveseat and chair and was told it would take 4-6 weeks for delivery (but it never takes that long) due to having the chair in a different fabric - week 5...

#307067
Mar 23, 2012
257

Anonymous
LaZBoy - Lay z boy
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

I had same experience, poor quality, terrible workmanship. Has anyone contact attorney general or better business bureau or attoreny general? i have attempted to wor thru the sto...

#305601
Mar 17, 2012
296

KayWanda
LaZBoy - Do NOT buy LazyBoy furniture products!
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

Don't be totally disappointed and waste a lot of money on this extremely poor quality furniture. We bought a sectional and within ONE month the cushions are completely flat. ...

#303943
Mar 11, 2012
347

Anonymous
LaZBoy - I was sold substandard sofa which was replaced by another substandard sofa...
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

On 10/25/11 I purchased a leather sofa from La-z-Boy Furniture Galleries, 8633 Airport Freeway, North Richland Hills, TX; however, a flawed product was delivered to my home. La-z-B...

#303165
Mar 08, 2012
282

Anonymous
LaZBoy - Ordered 2new recliners
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

---my puppy chewed the piping off one of the arms. I contacted Lazy-Boy to see about purchasing just the right side arm of the recliner. I was told it would cost over $200.00 and...

#302918
Mar 07, 2012
253

Bob Knows
LaZBoy - Lay-z-boy furniture Galleries northridge ca
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

I bought a double recliner from them for 1800$ the brown leather carmen I payed for the Guardsman leather protection plan another 119$ they were going to take my old couch away fo...

#302205
Mar 04, 2012
356

Tamarez
LaZBoy - poor quality products (living room)
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

Purchased sofa, love seat, recliner ($3,308) from LAZBOY store (Winston-Salem, NC) 8/1/2010. Within 15 months furniture was loose/wiggling & cushioning support was flattened to the...

#300262
Feb 26, 2012
364

Valbob89
Don't bother paying more for LaZBoy - no longer worth it
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

We had a LAZboy that we bought years ago and really appreciated the quality of the product and the customer service. It is no longer the same company. We ordered a ...

#296455
Feb 12, 2012
567

Dcohen
LaZBoy - Never shop there again!!!!
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

I purchased a bedroom set from Lazboy. When the furniture arrived at my home, it was much bigger than described. I was unable to fit a piece of the furniture, therefore, I didn't ...

#296281
Feb 11, 2012
363

Anonymous
LaZBoy - Lazy boy furniture
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

I purchased a sofa double recliner leather, I have to laugh when Brook Shields does their commercial talking about how their furniture will stand up to an active family. don't...

#295332
Feb 07, 2012
487

Anonymous
LaZBoy DOES'NT GET THE PICTURE
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

IN NOV.2011 ,MY WIFE PURCHASED A SMALL SOFA FROM LAZBOY. WE MADE THE MISTAKE OF NOT READING THEIR REVIEWS. THE SOFA HAD TO BE A SPECIAL ORDER AND IT WAS DELIVERED IN LATE JAN, 20...

#294662
Feb 05, 2012
541

Carmar3
LaZBoy - Neither store or company stands behind their product
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

We bought a matching pair of La=z-boy recliners from furniture store in Lockport, NY. Upon delivery it was immediately noticed that the chairs where very different. One was very we...

#292707
Jan 28, 2012
446

Anonymous
LaZBoy - LAZ-E-BOY IS HORRIBLE QUALITY-- DONT SHOP THERE!
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

We purchased a $1000 leather chair for my father last year at la-z-boy. within 6 months the 'color' on the headrest completely was gone. like it was spray-painted leather ...

#291537
Jan 24, 2012
508

Anonymous
LaZBoy - Lazyboy Sofa Order in Webster TX Store
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

I bought a sofa, chair and ottoman at the Lazyboy Webster Texas store and the personnel working at the store have been horrible to deal with. I order the lvingroom furniture on No...

#288147
Jan 11, 2012
470

Anonymous
LaZBoy - Do NOT purchase lay z boy~save your time and money!
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

I purchased a sofa and loveseat in nov. of 2006. Paid $2600 + for the set. This was nearly double what we were wanting to pay; however after looking and getting the sticker shock...

#287533
Jan 09, 2012
749

MarkLack3y
LaZBoy - La-z-boy mis-delivered and wont call back to correct.
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

La-z-boy Alpharetta was to deliver a chair and it came in the wrong color. I refused it and called the store 4 times and left messages to find out if I could correct by phone of if...

#287183
Jan 07, 2012
410

Gunderso...
LaZBoy - La-Z-Boy makes shoddy furniture
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

I have had three La-Z-Boy recliners in the last seven years. All have broken just after the warranty ran out. The company makes shoddy furniture. Instead of binding the wood pie...

#284917
Dec 29, 2011
639

Anonymous
LaZBoy - Too many offenses in every category
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

First, after giving the salesgirl my criteria for a recliner, she must have been deaf because it was obvious that she was only about making a sale. After showing me a few chairs, ...

#284211
Dec 27, 2011
444

Mayor Bob
LaZBoy doesn't honor its warranty
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

Couch cushions on couch we bought are terrible, and, they won't fix them or replace them..We have been in contact with them since August of 2011. Don't buy from lazboy. O...

#284178
Dec 27, 2011
540

Pissedof...
LaZBoy - LA-Z Boy Recliner
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

Bought two recliners with swivel/gliding capabilities. When in the recliner position and you ove around they rock back and forth and feel cheap and unstable. The non glider/swive...

#283013
Dec 21, 2011
540

Anonymous
LaZBoy - Do Not Buy From Lazy Boy
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

Our couch is so uncomfortable. 2 recliners material was matted after 6mo. Service is terrible after the merchandise is paid for. They refused to exchange the chairs. It has been ...

#282780
Dec 20, 2011
472

Cal27car06
DO NOT BUY FROM LaZBoy FURNITURE!
5.0 1284 N. Telegraph Road MonroeMI48162-3390 1-800-375-6890 http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu

I RECEIVED RETURN RECEIPTS FROM ROBERT MONTEITH AND COMFORT CARE ON 12/6/11, BUT NO ACTUAL REPLY. STILL WAITING. Here is the information you asked me to send ...

#282550
Dec 19, 2011
546
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