LaZBoy Complaints and Reviews

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Main address: 1284 N. Telegraph Road 48162-3390 Monroe MI
1-800-375-6890, 855-80-COMFORT (855-802-6636), ,
  • 291+7 mobile complaints
  • $240K claimed losses
  • $813 average
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  • Sep 18, 2012
  • Furniture and Decor
  • Los Angeles, California
  • 2 Recliners And Sofa
  • 501

In Aug 30 2011 we bought $3600.01 of furniture from there Oxnard Ca store. We gave them our check for $1800.01 a month later we went in person to the store and paid balance off with a credit card. Two weeks later in mid October the furniture was delivered and everything was OK. In December we got a letter from there collection company that said the check we gave them in August bounced. We checked... Read more

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  • Oct 15
  • Furniture and Decor
  • Kearney, Nebraska
  • Poor Quality Cushions
  • 32

In Dec 2012 I purchased a LaZboy loveseat which was delivered in February 2013. Within 18 months the cushions had lost their cushioning. I purchase foam cushions to put on top of the cushions in the loveseat. The repairman replaced the cushions last week, the "new" cushions do not give much more support than the old ones. I still need the foam cushions. I visited with LazBoy's customer... Read more

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  • Oct 15
  • Furniture and Decor
  • Harrisburg, Pennsylvania
  • Sectional Sofa
  • 19

I purchased a custom sectional sofa for $3600 from lay-z-boy of harrisburg, pa. It was promised in four-six weeks, but it didn't arrive for four and a half months. It is a couple months old now and two of the seams are splitting already and cushions are crushing down showing signs of wear. Ugh, why pay for quality if you aren't going to get it? Now I am in the lengthy process of using my... Read more

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  • Oct 13
  • Furniture and Decor
  • O Fallon, Missouri
  • Furniture Return
  • 29

I purchased $16,000.00 of furniture with an agreed time of delivery of 6-8 weeks. After waiting for 8 weeks La-Z-Boy delivered some of the furniture. In the first delivery they sent a chair that had come in but not the desk. Several pieces had not come and they assured us the other items would not be long and even gave us a date. When the date came and went and no response from La-Z-Boy we... Read more

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  • Oct 13
  • Furniture and Decor
  • Oklahoma City, Oklahoma
  • Rocker Recliner Chair
  • 30

I sleep in a LazyBoy Joshua Lake Blue rocker-recliner chair to keep my feet elevated. Last night the chair ratcheted too far and I woke up at a 45 degree angle. The back of the chair was touching the ground. I tried the handle, but all that did was close the footrest. I was trapped and it was 2:30 in the morning. No one could hear me yell for help. I tried everything to get the chair to balance... Read more

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  • Oct 04
  • Furniture and Decor
  • Furniture Delivery Delay
  • 53

I'm having the same issues with the Augusta, GA location. We purchased a sectional and ottoman in July and was told about 6 weeks delivery but that's not the case. I just inquired about the order again last week and was told the time frame will be the middle of November. I contacted the corporate office and was told my location was independently owned and they would send an email to the store's... Read more

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  • Oct 02
  • Furniture and Decor
  • Kingman, Arizona
  • Damaged Sofa
  • 41

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same thing was happening on the seat of the sofa and between the seat & console the material was wearing down they refused to cover it under warranty because they said I have dogs that was probably the reason. I have proof that the sofa seat and back are covered every day because... Read more

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  • Sep 28
  • Furniture and Decor
  • Washington, District Of Columbia
  • Sofa Fabric
  • 86

I bought a sofa and love seat and they were delivered the end of May 2013. In July of 2014 I saw the fabric BETWEEN the cushions was wearing through. It is obvious that the cushions are rubbing each other as the areas of wear match up. The areas that you actually sit on are fine. I spoke with the service center and they just gave "canned" responses so that they would not have to take any... Read more

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  • Sep 21
  • Furniture and Decor
  • Uncomfortable Seat
  • 219

Bought two la z boy recliners from la z boy furniture Galleries on3-21-12. They were both very uncomfortable to sit in .so we called the store and had them picked up. Our complaint was that there didn't seem to be enough cushioning in seat. The person that picked them up told us that he had told his employer that he cushioning wasn't adequate. He took them and upon there return to us, they were... Read more

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  • Sep 04
  • Furniture and Decor
  • Farmingville, New York
  • Sectional Couch
  • 2
  • 2
  • 229

Purchased a sectional couch in January 2013. It was delivered on March 10,2013 and is literally falling apart at the seams! There appears to be either a material defect and/or in the way it is sewn together. The seams of the cushions are fraying and opening up exposing the memory foam underneath. I went online and noticed the guarantee on the material is only one year, probably because they... Read more

Was this review helpful? 1 1


  • Aug 19
  • Furniture and Decor
  • Recliners
  • 211

We bought 2 recliners. We wanted them to match but wanted different recliners so ordered them with the same fabric. Not even 2 years later, the seats were giving way and the fabric was wearing out. Had to take the chair to la-z-boy to even get customer service and they replaced the seat on my husbands chair because of the fabric. Here it is about a year and a half later and it's doing the same... Read more

Was this review helpful? 0 2
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