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1.9 Based on 165 reviews
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  • Customers like
    • Chair 5
    • Recliner easy up down 4
    • Fabric choices 3
  • Customers don't like
    • Not good quality 28
    • Bad customer service 20
    • Lack of warranty service 8

We bought a living room set from Lazy Boy in 2004, couch, loveseat and recliner, couch and loveseat also recline. My husband was active duty military until he retired last year. The set has been moved several times, most recently from Texas to California. The only issue we encountered has been plastic housing that came off the foot rest of two of the reclining chairs. It still works but mechanism is not as smooth and makes a noise when put into... Read more

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LAZY is a great name for them - Paid $1400 for power sofa- one side stopped working after 7 days, it has been 5 weeks, noone has come out. Called Comfort Care, I was told 3 months is when they could service, only in my area on Tuesdays, every 2 weeks! Escalated to Easton Store, appointment in 3 weeks. Day of appointment, I was called 20 mins before service window that there was a medical emergency & reschedule appointment. Requested to return or... Read more

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I HAVE PURCHASED SOFA BOUT 15 MONTHS AGO AND NOW IT STARTED PEELIN. I HAVE PURCHASED EXTENDED WARRANTY, I CALLED LAZBOY N THEY SAID THEY DONT COVER THE LEATHER PEELING ITS BECAUSE OF THE OVERUSE. THEY SOLD ME SOFA WORTH OF 3500 AND THEY DONT COVER LEATHER PEELING. TOLD ME TO CONTACT THE THIRD PARTY WARRANTY COMPANY TO FILE THE CLAIM. DONT BUY THE SOFA FROM LAZBOY EVEN THEY TOLD YOU ITS A ( SIGNATURE, PURE, ITALIAN LEATHER) ITS A STORE PEICE OF... Read more

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Our LAZYBoy recliner was delivered in such a defective state that LAZYBoy asked us not to use the chair ... For safety reasons ... Until a replacement could be delivered. The replacement was delivered four month later ... Then within six months of use the chair was compacted in the arms and the springs squeaked so loudly we could not hear the TV. When the technician assessed the chair he pointed out a number of defects that needed to be... Read more

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We had significant discolor within 6 months. Purchased 5 year warranty which salesman said covered damage to fabric and learned after the fact that there was no such coverage. Mothers has same chair several years older and she has no damage. Clearly there was a defect in this product. Very disappointed about lack of support from Lazy Boy and local vendor

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We had the same problem with chair purchased at about the same time. Less the 6 months later it was totally discoloration at head rest. I contrast my mother has 2 several years old. Clearly a defect and company does not stand by their product.

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My wife and I bought 2 lazy boy recliners about 4 years ago from Hansen furniture in Modesto California,apparently the material was something called RF.after normal usuage both chairs are wearing badly,I contacted hansens and was informed there was nothing that could be done.we thought we were buying top of the line furniture but apparently not, I am sorry to say but I don't think we will buy your product again my name is Mike Poulter and my... Read more

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  • From mobile
  • Jun 17
  • #867304

As I sit here on my floor with cardboard boxes waiting for the repair man to fix my chair that has been broken for 3months...... I called the store after the material started wearing out after 6 months.... please refund me my money so I can go buy another chair..... I purchased a chair from different company 8 years ago and the quality is way better than Lazboy!!!!!!

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I am looking at all the similar failures of LA Z BOY CHAIR failures. Ours just broke. It was never misused and was purchased new from a local high end furniture store McMillans FURNITURE of Yale, MI. iT BROKE AT A PART THAT WAS MADE OF PLASTIC INSTEAD OF ALUMINUM LIKE THE NEWER ONES. THIS WAS THE ATTACHMENT POINT TO THE MOTOR ASSY. THE REST OF THE CHAIR IS IN PERFECT CONDITION. IT'S JUST POOR DEIGN QUALITY ! We need the chair and must now... Read more

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Be AWARE!!! We spent a lot of money to get a nice recliner for our nursery. It took three chairs-first one wrong material, second one a big scratch, third one another scratch. Both scratches were noticeable off of the delivery truck. I was then told "it's our policy to only replace a part of the chair" and that "getting a new chair was not an option." This happened at the Champaign, IL store. Ordered in February and now it's June and I am two... Read more

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