Company has verified representatives Subscribed to our free business plan and has customer support representatives who act on its behalf.
Submit ›
or
1.9 Based on 149 reviews
Compare to others
  • Customers like
    • Chair 5
    • Recliner easy up down 4
    • Fabric choices 3
  • Customers don't like
    • Not good quality 27
    • Bad customer service 20
    • Lack of warranty service 8

My wife and I purchased a La-Z-Boy Jenna reclining sofa and power reclining chair in November 2015. We were assured by the sales associate that the parts were covered by the warranty because we were skeptical of the power motor in the recliner. (These were discontinued floor models so no manual chair was available). We hadn't had the chair more than a month when the reclining mechanism bent and eventually broke. I contacted LZB and they sent a... Read more

Was this review helpful? 1 0
  • From mobile
  • Lazboy
  • 2 days ago
  • #854369

Lazy boy does not honor its extended warranty service. So donnot purchase the extended warranty a waste of money. Do not purchase the recycled leather products . They are poorly made and do not hold up to average wear and tear. Even though the sales person assured us that they would be perfect for a family room. The sofa fell apart in a little over 2 years. Add comment

  • From mobile
  • Lazboy
  • 2 days ago
  • #854357

We purchased a leather recliner with memory foam 3 years ago. The has foam had shifted and bunched up. It is still under warranty but a $100 charge to install the leg rest. For the thousand plus that we paid for the chair, I feel the chair should be replaced at no cost!! Add comment

Roseville, CA. The absolute worst furniture store I have ever dealt with. I believe their store polices are unethical and I warn anyone from buying from them unless you are psychic and know it will be perfect. I found a couch and loveseat I liked. After thinking about it I pad cash for them and at that time I was handed a written contract stating I had 3 days to back out, and once delivered I had 3 days to return with a whopping 30% restock... Read more

Was this review helpful? 1 0

Roseville, CA. The absolute worst furniture store I have ever dealt with. I believe their store polices are unethical and I warn anyone from buying from them unless you are psychic and know it will be perfect. I found a couch and loveseat I liked. After thinking about it I pad cash for them and at that time I was handed a written contract stating I had 3 days to back out, and once delivered I had 3 days to return with a whopping 30% restock... Read more

Was this review helpful? 0 0
  • From mobile
  • Lazboy
  • May 19
  • #851073

Bought 2 brown recliners 5 mos ago. Material fibers breaking after 3 mos. Looks terrible. Carl Hatcher Furniture in Knoxville will not return my calls. Said one chair didn't even belong to their store. Add comment

Have a rocker/recliner for less than two years and the frame on the seat back failed. Even though the frame is warranted, they would not repair the chair free under warranty because it is an upoloseterd chair. The fabric did not fail, but they would not repair or replace the seat back frame, under warranty, because it is upolstered. Yes, they will sell a new chair back to the store where we purchased the item, but they would not repair the... Read more

Was this review helpful? 1 0

Lazboy - Defective Material on LazyBoy Loveseat & Couch
1 of 3

We purchased our Loveseat & Couch from Lazyboy in Jacksonville FL. The Loveseat begin peeling on one cushion within in six months of delivery. They did replace the cushion. A little of one year; March of this year I noticed that the material is peeling again on the Loveseat and on both cushions & the center seat on the couch is doing the same thing. I was told to contact Sun Coast for the repairs. I sent pictures to Sun Coast & was told they... Read more

Was this review helpful? 1 0

We have long been La-Z-Boy customers and always loved them. Till now. We bought 2 matching recliners for about $700 ea approximately 3 years ago. We are senior citizens, almost never have child ren or teenagers in the home. Chairs have not been treated roughly. They were extremely comfortable but the padding is failing in one chair and the boards are felt through on one side of the back. Both chairs have white threads showing through the seams... Read more

Was this review helpful? 2 0
  • From mobile
  • Lazboy
  • May 15
  • #848183

the fabric on my recliner is torn showing the foam on the outside of chair. Apparently it is not guarantee. Very disappointed. Will not buy lazyboy again. . It is not guarantee according to lazy boy Add comment

Did not find what you were looking for?
 
×
You are reading about Lazboy.
Filing a new complaint about
×