1.2
  • Floor Model1 votes
  • Chair1 votes
  • Customer service5 votes
  • Poor quality3 votes
  • Lack of warranty service2 votes
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  • Sep 18, 2012
  • Furniture and Decor
  • Los Angeles, California
  • 2 Recliners And Sofa
  • 2105
  • REVIEW RATING 5/5

In Aug 30 2011 we bought $3600.01 of furniture from there Oxnard Ca store. We gave them our check for $1800.01 a month later we went in person to the store and paid balance off with a credit card. Two weeks later in mid October the furniture was delivered and everything was OK. In December we got a letter from there collection company that said the check we gave them in August bounced. We checked... Read more

Was this review helpful? 11 20

  • 1 day ago
  • Shopping
  • Defectuve Materials
  • 21
  • REVIEW RATING 3/5

Leather recliner purchased 12/26/2011. The middle of 2014, noticed the leather was beginning to split and have small holes. The recliner was about 2 1/2 years old. I contacted La-z-boy in person right away with photos. They promised to get back with me. No one did and I followed up with an email. No reply to the email. I called a couple more times and no one called back. In January... Read more

Was this review helpful? 0 0

  • Jan 22
  • Furniture and Decor
  • Bellingham, Washington
  • Recliner
  • 1
  • 1
  • 37
  • REVIEW RATING 3/5

I am a professional upholsterer trying to recover this piece of junk. I am seeing this recliner from the inside and know what I'm talking about. The Frame is falling apart on this recliner and is made from plywood and stapled together. The foam is also of poor quality. This piece of junk is impossible to recover; it is so overly complex and fabricated in the most unusual ways possible. I've been... Read more

Was this review helpful? 0 0

  • Jan 18
  • Furniture and Decor
  • San Jose, California
  • Recliner
  • 56
  • REVIEW RATING 4/5

I purchased 2 recliners from the San Jose La-Z-Boy gallery on Stevens Creek Blvd. in San Jose, CA. I was on a business trip when they were delivered and installed. I came home 4 days after installation and sat in the family room recliner and the foot rest would not stay up after engaging the handle to its highest position. I called the next day and requested a new chair. was told that the 3 day... Read more

Was this review helpful? 0 0

  • Jan 17
  • Furniture and Decor
  • West Palm Beach, Florida
  • Return Policy
  • 45
  • REVIEW RATING 3/5

WARNING when you buy a standard item at La-Z-Boy, they will force you to sign in back of the order a statement that give you 3 days after placing the order to return your money. After that, they will not return your money if you change your mind even before the furniture is delivered! Another statement in back of the order reads: "After those 3 days, you may NOT cancel or change your order or... Read more

Was this review helpful? 1 0

  • Jan 13
  • Household Services
  • Oldham, Oldham
  • Rocker Chair
  • 36
  • REVIEW RATING 4/5

After 6 months I noticed the foam filling on the part you put your legs up on was loosing it's packing and had gone flat ,now a year or so has gone by and I have to place cushions under my legs as I can feel the wood and it's like placing your calves on a hard wood frame with only a thin covering ,by far it's the worst £ 700 I have had the misfortune to spend ,if anyone asks me about a lazy boy I... Read more

Was this review helpful? 0 0

  • Jan 09
  • Furniture and Decor
  • Mobile, Alabama
  • Living Room Furniture
  • 51
  • REVIEW RATING 4/5

We ordered furniture from a salesperson, who was later fired. We were charged twice. Every time I called the store, either she was busy, not there, or no one answered. A couple of weeks later, I found out she had been fired. No one had bothered to contact us. Also, a week after I placed my order, I changed one of the pieces, and instead of just changing it, she cancelled the ENTIRE order. ... Read more

Was this review helpful? 0 0

  • Dec 21, 2014
  • Furniture and Decor
  • Georgetown, Texas
  • Recliner
  • 1
  • 1
  • 169
  • REVIEW RATING 4/5

Bought a LazBoy recliner and it is really comfortable. Only problem is that when you are reclining and want to go back up it makes a very loud bang. We have two puppies and four cats. Every time I want to get back up it scares all of the animals and usually wakes my wife up. It is the metal lock mechanism that makes the noise. I have tried putting grease on it but that doesn't make it any... Read more

Was this review helpful? 3 0

  • Dec 19, 2014
  • Furniture and Decor
  • Surrey, British Columbia
  • Leather Recliner
  • 176
  • REVIEW RATING 4/5

We purchase leather lazy boy furniture 2 years ago...My wife and I travel 6 months of each year so our furniture has had 1 year of use. The arm on the leather recliner dis colored and I was told by a company who services leather furniture that the leather is defective.. When I called the service department basically I was told too bad, however for $70.00 per hour they would come and look.. If... Read more

Was this review helpful? 1 0

  • Dec 17, 2014
  • Furniture and Decor
  • Apopka, Florida
  • Recliner
  • 122
  • REVIEW RATING 4/5

Your chairs are VERY dangerous! Your sales people could care less! I have already reported it flipping backwards 5 times to no avail. Today I injured my head and back as it hit the door jam! Still no one at lazy boy cares. DO NOT BUY there! Class action suit anyone? I am an average size and age. My grandmother would have been seriously injured! I am completely unimpressed with your... Read more

Was this review helpful? 1 0

  • Dec 14, 2014
  • Furniture and Decor
  • Hampton, Virginia
  • Recliner
  • 229
  • REVIEW RATING 5/5
Lazboy - Poor quality, big price tag
1 of 2

Bought matching couch, love seat and recliner. Over $10,000. On the love seat the fabric is twisting coming forward mis-shaping and sagging of the whole back. A large screw fell out and the same piece is separating. Cardboard covers on the skirts of the couch and love seat. Terrible quality! The back of the couch is flat and has no support. It is made of some kind of weird foam. I can't... Read more

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