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2.0 Based on 192 reviews
Compare to others
  • Customers like
    • Chair 5
    • Recliner easy up down 4
    • That it once was a good brand 3
  • Customers don't like
    • Not good quality 28
    • Bad customer service 21
    • Lack of warranty service 8
Lazboy - FINISH PEELING ON POWER RECLINER CHAIR
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In 2013 I purchased a Lazyboy bonded leather recliner chair with a platinum warranty. Within 3 years, the covering of the chair began to peel. Upon checking with the Lazyboy store where I purchased the chair they told me sorry, but we do not warrant the fabric and that fabric is no longer available anyway. Obviously, Lazyboy has had many problems with said fabric which is why it is no longer available. Furthermore, they obviously had little... Read more

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We bought a LaZBoy swivel recliner a little over a year ago. Right from the start it was not quite level (tilted just a bit to the right). The tilt was worse with the footrest up. Within a week, we called for repair or replacement. We got quite a runaround on the phone but finally they sent someone out. He said the chair was OK. We called LaZBoy again, to get satisfaction. They send another guy. He said the problem was the back. So we... Read more

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  • From mobile
  • Aug 22
  • #905224

Terrible experience! My brand new sofa came with very strange colors and some one came and change only the arm, after waiting almost 3 months , we call again and the company said that our case was closet!

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Five years ago, we purchased a sofa, love seat, a massage recliner and a swivel recliner (both recliners were custom designed) from LaZBoy. The reason we bought from LaZBoy was because they had a history of great quality furniture. Well, that great quality furniture is just that......history. The sofa is sunken on one side and very shabby. The massage recliner comes on when no one is near it. There have been several occasions when we have... Read more

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  • From mobile
  • Aug 20
  • #904184

Couch and love seat bought only 2 years ago and now cushions already wore out and want us to pay for them. I think paying $5000 for furniture it should last 10yrs!!! Lazy boy == junk boy

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Lazboy - Defective Product and not real customer service
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I purchased a leather reclining sofa and chair set in February 2016. From then until now, your customer service has been called to our home 4 times! There is a design flaw in this set! The wood has cracked underneath but it's just particle board, not real wood. The arms have been replaced, something else underneath the arms, screws, etc. We have no children here, just 2 adults. We don't mistreat furniture. We only got rid of our last... Read more

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Unless you enjoy utter frustration, lost time from work, and the general feeling of anger, do NOT buy anything from LazyBoy. We bought a reclining sofa and reclining chair less than a year ago from them. Within the first month, the sofa was malfunctioning. It took a month for us to get a service appointment and another 4 weeks to get the part in. Then we had to wait another 3 weeks or so to get ANOTHER appointment to have the sofa... Read more

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Lazboy - Defective Material used
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Bought a Lazy Boy Brutus Leather looking Recliner two years ago and now the material is flaking off the top section of the recliner. when I contacted Lazy Boy customer service they said that it was out of warranty. For the $950.00 spent on the recliner we thought it should last longer than two years. Buyers beware of this manufacture of high priced merchandise low quality. We drove over to the store and talked to the manager he said that this... Read more

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I have owned 3 La-z boy recliners, very comfortable, great quality. So there was no fears in buying a new one. I spent 2 hours in store trying many shapes and size recliners. I picked one out. I was told they did not carry inventory so one would be made to order for me. After taking delivery (4-5 weeks), the chair looked great, but after sitting in it for 5-10 mins it became very uncomfortable with no support in the seat and lower back. I gave... Read more

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Multiple deliveries of the wrong color furniture (white vs tan). Abusive and threatening customer service representative. Lying salesman. We ordered a leather love seat and couch from these people (January 2015) and waited a month to get it in. When it was delivered it was the wrong color. We called and called and tried to get some attention to our problem and got a total runaround. The salesmen insisted the order was right which was a lie as... Read more

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