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  • Customers like
    • Chair1
    • Floor model1
    • Spa when it was working1
  • Customers don't like
    • Customer service10
    • Poor quality9
    • Lack of warranty service6

Premium

  • Sep 18, 2012
  • Furniture and Decor
  • Los Angeles, California
  • 2 Recliners And Sofa
  • 3953
  • REVIEW RATING 5/5

In Aug 30 2011 we bought $3600.01 of furniture from there Oxnard Ca store. We gave them our check for $1800.01 a month later we went in person to the store and paid balance off with a credit card. Two weeks later in mid October the furniture was delivered and everything was OK. In December we got a letter from there collection company that said the check we gave them in August bounced. We checked... Read more

Was this review helpful? 13 28

  • 2 days ago
  • Furniture and Decor
  • Austin, Texas
  • Recliner
  • 23
  • REVIEW RATING 3/5

We bought two la z boy recliners at la z boy furniture galleries Cotton Center Blvd. The mechanism and handle gets caught and very noisy when the chair is lowered. The service person came over and noticed the board on the back was not screwed down. He took it apart and the base was broken. He replaced that. We have one recliner chair that sits lower than the other. They are suppose to be the... Read more

Was this review helpful? 0 0

  • May 23
  • Furniture and Decor
  • Millsboro, Delaware
  • Recliner
  • 42
  • REVIEW RATING 4/5

We bought a lazboy recliner about 18 months ago. My husband started getting eye problems while sitting in that chair. He was stratching his eyes so much that I had to take him to the emergency room one night. After having to go to two eye specialists they did a test to his if he had a chemical allergy to that chair. He did ,it came back with the conclusion that he had chemical conjuntavios. We... Read more

Was this review helpful? 0 0

  • May 18
  • Furniture and Decor
  • Towson, Maryland
  • Rug
  • 21
  • REVIEW RATING 4/5

rug she ordered exposed 36 inches on one side and 24 inches on the other side. Spoke to Ashleigh (designer) said nothing she could do. Spoke to manager of store (Chris Diparnarine) told me he would not fix the problem and he was extremely rude. Also said he was the highest in the chain of command and no one else to complain to. I spent 7,000 there and was going to buy more furniture but do you... Read more

Was this review helpful? 0 0

  • May 17
  • Furniture and Decor
  • Maryville, Tennessee
  • Chair
  • 40
  • REVIEW RATING 4/5

I order a chair 3/27 15 due 5 /27 15 called last week had no way to check if delivery was on time called mich. told would check never received a call call from laz boy sat 5 /16/15 told delivery 6/27/15 now told them I wanted to cancel it if I known it would take 3 mo. I would not have ordered the chair to call mich. again Monday then maybe as lawyer. Look at the same problem and you will find... Read more

Was this review helpful? 0 0

  • May 11
  • Furniture and Decor
  • Plymouth, Massachusetts
  • Chair
  • 1
  • 1
  • 85
  • REVIEW RATING 4/5

I ordered a chair for my dad who was placed in a nursing home and can not sleep in a bed do to his disability. So he is sleeping in a chair & a wheel chair. We paid half of the $1,333.73 on 3/09/15 with a debit card. And was told it would be 6-8 weeks for delivery. I just got off the phone with them yesterday 5/10/15 witch is the end of week 8 and told it would not be available till the week... Read more

Was this review helpful? 0 0

  • Apr 15
  • Furniture and Decor
  • Kingston, Ontario
  • Recliner
  • 1
  • 1
  • 153
  • REVIEW RATING 4/5

Bought a recliner made of fabric, in the Kingston Ontario store, the fabric turns black from the normal body sweating, mainly on the head rest, and arm rests, now after approx. 20 mins, of resting your arms, it creates an itch on your arms, we have cleaned it many times but the staining still persists. also there is a clunk when the chair is raised. the chair looks terrible in our home, paid... Read more

Was this review helpful? 0 0

  • Apr 09
  • Furniture and Decor
  • West Hartford, Connecticut
  • Furniture
  • 88
  • REVIEW RATING 3/5

They gave me a delivery time of 12pm to 3pm. I called and told them I would not be here at 12, would be here at 3. I arrived at 2:15, they tried to deliver at 2. I called and said I was home and she said they would check if they could still deliver today. (How far could they get in 15 minutes?) Two hours later I call to ask if I am still waiting. No, we have to reschedule. This is the second time... Read more

Was this review helpful? 0 1

  • Apr 06
  • Furniture and Decor
  • Winter Springs, Florida
  • Leather Recliner
  • 176
  • REVIEW RATING 5/5

We bought our La-Z-Boy in December 2013. In early February 2015, we noticed that the headrest color is fading. We contacted La-Z-Boy. They sent out a technician who spray painted the area on 3/4/15. It's now 4/6/15 and the area is fading again. After seeing all of these complaints, it's very obvious that it's a known problem. The technician even acknowledged that it's a known problem. Buyer... Read more

Was this review helpful? 0 0

  • Apr 03
  • Furniture and Decor
  • Mobility Chair
  • 2
  • 2
  • 61
  • REVIEW RATING 3/5

I ordered a mobility chair for my mother the end of Jan.and was told 6_8wks for thdelivery.Now I was told the week of Apr.20 maybe.I feel that I am getting the run around since I had to be the one to keep checking on the chair.I was going to order more furniture but I will not bother with Lazyboy.I was offered a hundred dollars off.What an insult and great inconvenice.I sure hope I get my chair... Read more

Was this review helpful? 0 0
  • From mobile
  • Lazboy
  • Apr 02
  • by anonymous
  • #616751

Ordered fabric not on floor. Missed first two delivery dates and no firm date for delivery. I really think three months is a bit much for something supposedly made in the USA. Add comment

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