1.2
  • Chair1 votes
  • Floor model1 votes
  • Spa when it was working1 votes
  • Customer service10 votes
  • Poor quality9 votes
  • Lack of warranty service5 votes
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  • Sep 18, 2012
  • Furniture and Decor
  • Los Angeles, California
  • 2 Recliners And Sofa
  • 3388
  • REVIEW RATING 5/5

In Aug 30 2011 we bought $3600.01 of furniture from there Oxnard Ca store. We gave them our check for $1800.01 a month later we went in person to the store and paid balance off with a credit card. Two weeks later in mid October the furniture was delivered and everything was OK. In December we got a letter from there collection company that said the check we gave them in August bounced. We checked... Read more

Was this review helpful? 12 23

  • Apr 15
  • Furniture and Decor
  • Kingston, Ontario
  • Recliner
  • 25
  • REVIEW RATING 4/5

Bought a recliner made of fabric, in the Kingston Ontario store, the fabric turns black from the normal body sweating, mainly on the head rest, and arm rests, now after approx. 20 mins, of resting your arms, it creates an itch on your arms, we have cleaned it many times but the staining still persists. also there is a clunk when the chair is raised. the chair looks terrible in our home, paid... Read more

Was this review helpful? 0 0

  • Apr 09
  • Furniture and Decor
  • West Hartford, Connecticut
  • Furniture
  • 23
  • REVIEW RATING 3/5

They gave me a delivery time of 12pm to 3pm. I called and told them I would not be here at 12, would be here at 3. I arrived at 2:15, they tried to deliver at 2. I called and said I was home and she said they would check if they could still deliver today. (How far could they get in 15 minutes?) Two hours later I call to ask if I am still waiting. No, we have to reschedule. This is the second time... Read more

Was this review helpful? 0 0

  • Apr 06
  • Furniture and Decor
  • Winter Springs, Florida
  • Leather Recliner
  • 62
  • REVIEW RATING 4/5

We bought our La-Z-Boy in December 2013. In early February 2015, we noticed that the headrest color is fading. We contacted La-Z-Boy. They sent out a technician who spray painted the area on 3/4/15. It's now 4/6/15 and the area is fading again. After seeing all of these complaints, it's very obvious that it's a known problem. The technician even acknowledged that it's a known problem. Buyer... Read more

Was this review helpful? 0 0

  • Apr 03
  • Furniture and Decor
  • Mobility Chair
  • 2
  • 2
  • 32
  • REVIEW RATING 3/5

I ordered a mobility chair for my mother the end of Jan.and was told 6_8wks for thdelivery.Now I was told the week of Apr.20 maybe.I feel that I am getting the run around since I had to be the one to keep checking on the chair.I was going to order more furniture but I will not bother with Lazyboy.I was offered a hundred dollars off.What an insult and great inconvenice.I sure hope I get my chair... Read more

Was this review helpful? 0 0
  • From mobile
  • LaZBoy
  • Apr 02
  • by anonymous
  • #616751

Ordered fabric not on floor. Missed first two delivery dates and no firm date for delivery. I really think three months is a bit much for something supposedly made in the USA. Add comment

  • Mar 31
  • Home Construction and Repair
  • Sun City, Arizona
  • Soul Mate Spa
  • 60
  • REVIEW RATING 4/5

March 24, 2015 Kurt L. Darrow Chairman, Chief Executive officer and President La-Z-Boy Corporate Office & Headquarters 1284 North Telegraph Road Monroe MI 48162 Dear Sir, I bought a new Lazy Boy Spa (Soul Mate) in Dec 2013. I November 2014 I reported that it was not working. Now, March 24, 2015 (approaching 4 months), it is still not working!. As a busy executive, I will give you the details... Read more

Was this review helpful? 0 0

  • Mar 31
  • Furniture and Decor
  • Suwanee, Georgia
  • Recliner
  • 51
  • REVIEW RATING 4/5

Never again!! We bought a recliner from lazy boy a year and a half ago, we had an issue with the fabric a couple of months after getting it, in order for them to come out and get it we had to pay 70 dollars, strike.#1, here we are again needing to call on this chair, which cost over 1000 dollars, it is squeeking like a 50 year old mattress and the wood clunks every time you sit in it, but in... Read more

Was this review helpful? 2 0

  • Mar 28
  • Furniture and Decor
  • London, Ontario
  • Recliner
  • 92
  • REVIEW RATING 4/5

I'm on a fixed income with chronic pain issues. I decided to spend a good deal of my savings on a chair that I thought would be comfortable and last a long time. I based my purchase on a recollection of my father's Lazy-Boy recliner that lasted over 25 years. What a mistake! I can't even begin to explain the problems I've had with the poor quality of a chair costing more than $1100 so I'll just... Read more

Was this review helpful? 1 0

  • Mar 21
  • Furniture and Decor
  • Lake Zurich, Illinois
  • Recliner
  • 125
  • REVIEW RATING 4/5

Bought a new power recliner from Lake Zurich ILL Lazboy showroom, had Lazboys chairs for 40 years, loved them until now. They have a 3 day exchange program, I was there the 4th day due to traveling this week on business. The chair still has the tag on it. Got it delivered, it was very uncomfortable, real bad if it's not reclined. Talked to my sales person Louann, on the phone, she said come in... Read more

Was this review helpful? 2 0
  • From mobile
  • LaZBoy
  • Mar 20
  • by anonymous
  • #611096

They dont stand behind their furniture. Had three weeks the chair leans you to one side and they want 100.00 to fix. They said they would call me back but they never did. This furniture is cheep and low quality. thanks gary Add comment

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