LaZBoy Complaints and Reviews

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Main address: 1284 N. Telegraph Road 48162-3390 Monroe MI
1-800-375-6890, 855-80-COMFORT (855-802-6636), ,
  • 283+7 mobile complaints
  • $230K claimed losses
  • $796 average
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  • Sep 04
  • Furniture and Decor
  • Farmingville, New York
  • Sectional Couch
  • 2
  • 2
  • 124

Purchased a sectional couch in January 2013. It was delivered on March 10,2013 and is literally falling apart at the seams! There appears to be either a material defect and/or in the way it is sewn together. The seams of the cushions are fraying and opening up exposing the memory foam underneath. I went online and noticed the guarantee on the material is only one year, probably because they... Read more

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  • Aug 19
  • Furniture and Decor
  • Recliners
  • 149

We bought 2 recliners. We wanted them to match but wanted different recliners so ordered them with the same fabric. Not even 2 years later, the seats were giving way and the fabric was wearing out. Had to take the chair to la-z-boy to even get customer service and they replaced the seat on my husbands chair because of the fabric. Here it is about a year and a half later and it's doing the same... Read more

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  • Aug 15
  • Furniture and Decor
  • Full House Furniture
  • 87

I purchased a full house furniture in the amount of close to $10.000 from one of your stores in Elk Grove CA.I had purchased special order may 10,2014 and promised to get in 6 weeks the most. Some of the items delivered after 3 months, however some of the items already broken and some are wrong items when delivered. The last furniture just arrived on 8/14/2014 only to be the wrong items again... Read more

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  • Aug 14
  • Furniture and Decor
  • Birmingham, Alabama
  • Recliner Purchase
  • 1
  • 1
  • 192

On 2-18-2014, we purchased a Lazy-Boy Recliner, Style 010709 for $435.57 total with tax from the galleries on Crestwood Blvd. in Birmingham, AL. We have been buying Lazy-Boy recliners for many years and have always been satisfied with their quality and workmanship........... UNTIL we had a fire at our house that destroyed all our furniture a number of years ago. We bought, from a local furniture... Read more

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  • Aug 09
  • Furniture and Decor
  • Cracked Recliner
  • 112

Headrest on recliner cracked in 3 places and peeling like dead skin Read more

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  • Aug 07
  • Furniture and Decor
  • Rocker Replacement
  • 100

I bought a rocker last year and had the repair person out twice for strange noises under the rocker and they finally said it could be replaced. I replaced it with another rocker (the pinnacle I believe) and same thing, movement under your body when you rock and noises underneath. It has only been a year and the spring has now broken. I don't EVER write reviews but I feel compelled to here because... Read more

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  • Aug 04
  • Furniture and Decor
  • Anaheim, California
  • Recliners Warranty Refusal
  • 143

I bought three reclainers from lazy boy. With extended warrantys on all three for a total of $329.97 and they have made every excuse in the world to get out of paying or fixing. They say they have a life time warranty on all mechanical problems what they don't say is that you have to pay a fee of $109.00 to come out to your house for one hour if it goes over that one hour they its another fee. ... Read more

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  • Jul 30
  • Furniture and Decor
  • Frisco, Texas
  • Undelivered Furniture
  • 2
  • 2
  • 210

We ordered a couch and love seat from the La-Z-Boy furniture store located in Frisco at 8294 Highway 121. We spent a total of $3432.38. This was on Feb 16, 2014. Our sales invoice clearly states allow 8-12 weeks for delivery. Today is July 30, 2014 and we still have no furniture. That is 5 1/2 months not 8-12 weeks. I was even fine when I was told they would finally be here in July. Well... Read more

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  • From mobile
  • LaZBoy
  • Jul 26
  • by anonymous
  • #514849

Some Lazy boy stores are run by dishonest sales people and managers . It's all about money collection . They steer you into payment in full at the time of order while deemphasizeing the long delivery time frame of custom or not in stock items . So you wait for ever for delivery meanwhile your credit card bill has been long paid . Never again Add comment


  • Jul 24
  • Ex Employees
  • Lexington, South Carolina
  • Employee Threatening
  • 459

******Attention Lazboy customers. Before you buy, please read this*** I would like to share with you some information concerning Tipperary Sales (Lazboy Galleries in Lexington, Charleston, Greenville SC, Augusta Ga and Charlotte NC). I am a former employee that has been informed of some very disturbing information concerning Tipperary sales. The General Manager has been calling all over the state... Read more

Was this review helpful? 3 1
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