LaZBoy Complaints and reviews

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  • 256 complaints
  • $199,312 claimed losses
  • $779 average
  • 27866 since Jul 18, 2007

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LaZBoy
Main address: 1284 N. Telegraph Road 48162-3390 Monroe MI
1-800-375-6890, , http://www.la-z-boy.com/ContactUs/?WT.ac=sidemenu
LaZBoy reviews, LaZBoy complaints, read LaZBoy reviews, find LaZBoy reviews, LaZBoy scam reports
  • 256 complaints
  • $199,312 claimed losses
  • $779 average
Had an experience with LaZBoy?
Submit review ›
256 reviews found
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  • Mar 22
  • West Sacramento, California
  • Love Seat
  • 1
  • 3

Purchased supposedly brand new furniture. We spend $4000.0 dollars on rug and sofa and love seat only to be totally dissatisfied with their craftsman skills. Our sofa had popped springs and seams coming undone. Lazyboy came to pick our sofa up to repair they kept it for one week returned it to us and they never solved the problem. Our sofa never fixed. We had to have it repaired numerous times... Read more

Was this review helpful? 1 0

  • Mar 10
  • Chicago, Illinois
  • Lazyboy Recliner
  • 18

Bought a brand new recliner for over $1000, the whole thing leans to the right and there is something protruding from the back. Lazyboy tech came out about a week after delivery and told me I was sitting on the recliner wrong. Apparently I missed the class on how to sit on a chair. They are not going to replace the chair because I signed for delivery. Terrible customer service and complete... Read more

Was this review helpful? 0 0

  • Jan 07
  • Huntsville, Alabama
  • Slow Production
  • 2
  • 27

Ordered two armless chairs special order on 11/27. Salesperson told us delivery would happen in two weeks. I have a witness. It is now January 7. Called and told was going to be shipped from factory February 1st. Soooo, in reality: Custom order piece with other furniture factories takes 4 weeks, worst case scenario 6 weeks. Lazy Boy takes 9 weeks to SHIP FROM FACTORY! So add another week on... Read more

Was this review helpful? 1 0

  • Dec 13, 2013
  • Houselhold Furnishings
  • 1
  • 29

Ordered rug 7 months ago. Due for delivery in August. Now December and it has supposedly arrived in USA and been shipped via truck from an unknown location with an unknown delivery date and inability to determine location of the delivery truck. Every call results in lack of useful information, unknown location, "your sales person is off today", or "our computers and phones are having... Read more

Was this review helpful? 0 0

  • Nov 20, 2013
  • Hayward, California
  • Lazy Boy Recliners
  • 46

SPENT $1000 ON A LARGE SIZE RECLINER, MY BOYFRIEND IS 6'4 270 LBS AFTER ABOUT 2.5YRS THE FABRIC STARTED TO COME OF THE LINER UNDER IT AT THE BOTTOM OF THE TOP PART OF THE CHAIR RIGHT WHERE YOU BUTT HITS WHEN YOU SIT DOWN. NOW IT IS A LARGE HOLE AND WHEN I CALLED THEY SAID THE WARRANTY IS ON FOR 1YR ON FABRIC O' UNLESS THE DOG *** ON IT OR YOU GET BLOOD ON IT, YOU KNOW A STAIN THAT YOU CAN'T GET... Read more

Was this review helpful? 0 0

  • Nov 19, 2013
  • Sectional Sofa
  • 52

I spent $15,000 for a sectional, accent chair, coffee and side tables and a dining set from La-Z-Boy in Langley, BC. I purchased the upgraded cushions and various stain and damage insurances. First the tables had damage and looked like floor models. Manager said they weren't, but could have been damaged and repaired at the warehouse. Resolution was a new coffee table order and $97 towards the... Read more

Was this review helpful? 0 0

  • Oct 27, 2013
  • South San Francisco, California
  • Lazy Boy Recliners
  • 5
  • 126

The seat cushions of our dual reclining sofa began to sag approximately 8 months after delivery. It became increasingly worse, but we did not feel under pressure to get it fixed due to Lazy Boy's "lifetime warranty". Finally, at 14 months the sofa became very uncomfortable so we requested repair. We have been told the warranty ends at 12 months and the "lifetime warranty" covers things that... Read more

Was this review helpful? 0 3

  • Oct 26, 2013
  • Dual Reclining Sofa
  • 82

An input for others as I found this site after spending 2 hours working on the underside of a dual reclining sofa, again. It is a little older, but the material has worn horribly, (within first year!), and mechanisms have never worked properly. Feel their quality is ***. Purchased b/c we were told it would last for years and material was wonderful! Junk! No real service from the store we... Read more

Was this review helpful? 1 0

  • Oct 23, 2013
  • Pineville, North Carolina
  • Lazy Boy Recliners
  • 4
  • 84

Power Recliner the quality of a chair bought on the side of the road out the back of a truck. No wait a minute they might be better. At least the roadside guy doesn't have a so called "customer care" department. What customer care? Once you buy it, it's your $1000 mistake & NO ONE cares. Please people look somewhere else & especially do NOT shop at the Pineville NC store. Manager was more... Read more

Was this review helpful? 0 3

  • Oct 21, 2013
  • Barrie, Ontario
  • Product Delivery
  • 1
  • 94

I ordered a custom couch at the end of May and was told 8 to 10 weeks delivery and as of today October 21 I still have not received the couch but of course they have my $2700.00. Had to put 1/2 down when the couch was ordered got a call it was being delivered they had to have the other 1/2 of the money before delivery then after taking the money I get a call that it was the wrong order. Was told... Read more

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