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  • Customers like
    • Chair 4
    • Fabric choices 3
    • Recliner easy up down 3
  • Customers don't like
    • Not good quality 26
    • Bad customer service 19
    • Lack of warranty service 8

Premium

In Aug 30 2011 we bought $3600.01 of furniture from there Oxnard Ca store. We gave them our check for $1800.01 a month later we went in person to the store and paid balance off with a credit card. Two weeks later in mid October the furniture was delivered and everything was OK. In December we got a letter from there collection company that said the check we gave them in August bounced. We checked... Read more

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Lazy boy bonded leather is no good it peeled after 3-1/2 years and they want $430 TO REPAIR,the chair only cost $625.I should of got real leather i would far ahead.Bonded leather is not as good as the vinyl chairs,so you are better sticking to cloth materials, they wont peel on you.If i fix the back for $420 the arm rests or seat cushion will likely peel. Stay away from high price lazy boy... Read more

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Bought a Lazboy recliner in October of 2014. In January of 2016 I noticed that the seam was beginning to come apart on the arm, called Lazboy and was told they would send a technician out to sew it. This would cost $115.00 which I paid. Tech came on January 29th, took one look and said you need a new arm. Lazyboy called, new arm is $176.88 plus tax and another $60 to fix on top of the $115... Read more

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Purchased 2 recliner loveseats new. Footrest on one broke. After waiting forever for repair to be completed was able to use again. Same footrest broke again. Checked for repair and found that it had just had a small piece of wood placed over the break and screwed on with 2 screws. This is a factory approved warranty repair? Called customer service and was advised it went out of warranty 2 monyhs... Read more

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I bought a couch from lazyboy....didn't even last one night cause the dimwitted so called "set up techs" didn't set it up right..heard a snap and the right side collapsed... I had to fix what I could myself...still sloppy.. first call to lazyboy(the name goes for there customer service dept too!).... we can send someone in 2 weeks...WHAT??? oh,and WE'LL pick the time too(oh,that's right,I DON'T... Read more

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  • From mobile
  • Lazboy
  • Feb 02
  • #782187

I currently purchased a leather Lazy Boy recliner that has been discontinued. The sales people were really friendly and helpful. When I got the chair it's everything that I expected and then some. Good job lay-z- boy! I figure with all the negativity out there I might as well throw something positive in the mix! Add comment

Never got a call. Never seen a company in this modern time being so apathetic - the next RadioShack, Sears, etc.. I will short this stock and get my money back! It's like a company back in the 70's. An activist like Ichan should swoop down on this company and save it from it's incompetent and arrogant management team. It's sad to see an icon Brand perform so poorly. Called to try and get and pay... Read more

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Have owned two lazy boy recliners, first one lasted about 15 years was well worth the money. The second one I bought at the Sawgrass store, August 2014, Saturday night it collapsed on its right side. Sent email went unanswered, called service center was told it would be $109.00 service charge even though I was told when I bought it I asked ANYTHING goes wrong warranty covers it, salesman said... Read more

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When 2 new tables were delivered the first time, they both were damaged. The service center scheduled delivery of 2 new replacement tables, but upon the second delivery, one of the replacement tables also had damage. I have tried to contact the manager at the store where we bought them to let him know ..even though the items came from a warehouse. I thought he would want to know...but after... Read more

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Bought a couch and four chairs, all defective. Customer service has shipped replacement parts (new seat and new back for chairs, new cushions for couch) but advised the third chair could not be fixed without "starting over." I was advised to talk to the manager of the store where i purchased it. We have left detaled messages which he refuses to return, and last week my husband went to the... Read more

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I paid over 1100.00 for a leather recliner and the first thing I noticed was the back of the arms did not match in locations on the chair. There was at lease a 4 inch difference in locations of seams. As I called the company I purchased it from and the manager stated that Lazy Boy is not very good in workmanship and would not do nothing about it. Now the Backrest edge trim is lose and falling in... Read more

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