1.2
  • Chair1 votes
  • Floor Model1 votes
  • Customer service7 votes
  • Poor quality7 votes
  • Lack of warranty service3 votes
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  • Sep 18, 2012
  • Furniture and Decor
  • Los Angeles, California
  • 2 Recliners And Sofa
  • 2688
  • REVIEW RATING 5/5

In Aug 30 2011 we bought $3600.01 of furniture from there Oxnard Ca store. We gave them our check for $1800.01 a month later we went in person to the store and paid balance off with a credit card. Two weeks later in mid October the furniture was delivered and everything was OK. In December we got a letter from there collection company that said the check we gave them in August bounced. We checked... Read more

Was this review helpful? 12 21

  • 1 day ago
  • Furniture and Decor
  • Canal Winchester, Ohio
  • Recliner Chair
  • 8
  • REVIEW RATING 4/5

We paid over $1,200.00 for a recliner. After a short time the arm rests sagged in. It took over 2 months before they fixed the problem. The cushions also sagged but they said that was not included in the warranty and would not fix them. The fabric has worn out already. We are very disappointed. We will never do business with Lazy Boy again. Their quality was once good, and I am sure that... Read more

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  • Feb 28
  • Furniture and Decor
  • San Francisco, California
  • Recliner
  • 25
  • REVIEW RATING 4/5

My recliner began to stutter when coming up from the reclining position after 2 years of use. I called customer service and got an appointment for a technician to look at the chair - this took a week. The technician was friendly and seemed efficient. He told me he would need to order a replacement part, which would take 2-6 weeks to arrive. The reason for the time delay is that all parts are... Read more

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  • Feb 28
  • Furniture and Decor
  • Port Saint Lucie, Florida
  • Leather Chair
  • 1
  • 1
  • 27
  • REVIEW RATING 4/5

Payed near $900 for it new and with in one year chair leather started cracking and peeling now 18 months later chair leather is completely falling apart over all of chair! Chair comes with one year warranty! They want me to pay same amount to repair the garbage chair! For La z boy to do nothing about it means they don't back the crappy furniture they make! I would hope it would last longer then... Read more

Was this review helpful? 0 0

  • Feb 26
  • Furniture and Decor
  • Houston, Texas
  • Recliner
  • 38
  • REVIEW RATING 4/5

Purchased two leather recliners, along with La-Z-Boy's recommended Leather Conditioning Kit. This furniture has extremely well taken care of, and used only by 2 adults in their 60's. Within the first 2 months, the seats and backrests collasped and had to be rebuilt at our costs, since this is not warranted. Then, within 2 years, both footrests broke down, and only the material was warranted,... Read more

Was this review helpful? 0 0

  • Feb 24
  • Furniture and Decor
  • Huntersville, North Carolina
  • Entertainment Console
  • 7
  • REVIEW RATING 4/5

Customer service is horrible. Before delivery company called and said glass doors were defective, ordered new ones and the tech said they were also defective. Said someone would call. No one has called me. I made 10 calls trying to get this issue resolved. One person, mark has called me back. Now they are all telling me to call customer service, and they never call back. They also charged on my... Read more

Was this review helpful? 0 0

  • Feb 22
  • Furniture and Decor
  • Sterling, Virginia
  • Sofa
  • 37
  • REVIEW RATING 3/5

$3,000 plus spent on sofa and loveseat and 4 years later the fabric wearing thin on the back cushions of the sofa. We are 2 old people who do not mistreat furniture and have used the pieces very little. Now I need to replace them just 4 years into the purchase. I would expect at least 8 or 10 years of wear. I won't be going back to Lazy Boy. Poor quality,Poor quality,Poor quality,Poor... Read more

Was this review helpful? 0 0

  • Feb 14
  • Furniture and Decor
  • Nottingham, Nottingham
  • Electric Recliner
  • 43
  • REVIEW RATING 4/5

Hardly used. Unable to sit straight as tilts to right. Repaired twice by Servico. I am wanting a refund. For £1,200 I expected a quality product. You want me to write 100 words but more can I say apart from not happy with the chair at all. I would not recommend based on my experience. Oops! I still have to write more in order to submit this. It is quite simple really - I have an expensive chair... Read more

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  • From mobile
  • Lazboy
  • Feb 09
  • by anonymous
  • #592681

I live in uk and have a two seater recliner and single chair in chestnut brown leather. Both have peeled and discoloured within months. I was told my son's skin was causing the issue!!! I have been informed that la z boy quality declined since moving production to mexico. This is bourne out by all the comments where furniture used to be top notch. Do not buy la z boy it is a world wide issue Add comment

100% FULL

  • Feb 06
  • Furniture and Decor
  • Fort Myers, Florida
  • Recliner Chair
  • 1
  • 1
  • 227
  • REVIEW RATING 5/5

We purchased 2 recliner chairs in jan 2013 for our in-laws in Florida. They only spend a few months a year in FL, and the chairs are kept in climate controlled room.My father in-law contacted La-Z-Boy in November 2015 when they returned to FL and the material was completely falling apart; it is " bonded" leather. Customer service at the store passed us to the company, then they passed us back to... Read more

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  • Feb 04
  • Furniture and Decor
  • Tinley Park, Illinois
  • Furniture Deposit
  • 100
  • REVIEW RATING 4/5

We had a terrible experience at Lazy Boy Furniture in Springfield Illinois. I wish I had checked them out on Yelp or other places before doing business with these people. (not the BBB, anyone can pass their test just by saying “nuh uh”) Let me explain; In November, the day after Thanksgiving, we bought a couch and chair but they did not have the color wanted so they had to order it. The sales... Read more

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