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  • Customers like
    • Chair2
    • Floor model1
    • Spa when it was working1
  • Customers don't like
    • Customer service10
    • Poor quality9
    • Lack of warranty service6

Premium

  • Sep 18, 2012
  • Furniture and Decor
  • Los Angeles, California
  • 2 Recliners And Sofa
  • 2
  • 2
  • 4995
  • REVIEW RATING 5/5

In Aug 30 2011 we bought $3600.01 of furniture from there Oxnard Ca store. We gave them our check for $1800.01 a month later we went in person to the store and paid balance off with a credit card. Two weeks later in mid October the furniture was delivered and everything was OK. In December we got a letter from there collection company that said the check we gave them in August bounced. We checked... Read more

Was this review helpful? 16 30

  • 2 days ago
  • Other
  • Portland, Oregon
  • Sofa
  • 23
  • REVIEW RATING 3/5

Had a recliner sofa and love seat set. The recliner mechanism failed to closer properly. Called La-Z-Boy for repair since we purchased a lifetime warranty. The La-Z-Boy guy that came out to look charged $75 for the visit and didn't fix anything. He said it was the wooden frame that is worn out. I started looking around the frame of the sofa, found out there was metal wear on one of the... Read more

Was this review helpful? 0 0
  • From mobile
  • Lazboy
  • 2 days ago
  • by anonymous
  • #675856

Extremely poor customer service at East Setauket Ny store. I WILL NEVER WALK INTO A La-Z-Boy store again. I will be sure to pass that information to all persons I know. Add comment

  • From mobile
  • Lazboy
  • Jul 28
  • by anonymous
  • #673461

Bought a $800 recliner. They are made of cardboard and velcro. Nothing like the one I had before in the family for 20yrs. Not worth the money, and if it tears up YOU have to drive it somewhere to get fixed per warranty. Add comment

  • From mobile
  • Lazboy
  • Jul 28
  • by anonymous
  • #673320

Horrible service...it's a SCAM.... Add comment

  • Jul 26
  • Furniture and Decor
  • Charlotte, North Carolina
  • La-Z-Boy Living Room Furniture
  • 38
  • REVIEW RATING 4/5

I purchased 3 pieces of furniture and was charged $79.98 for Ultra Shield that I declined, but was told it was mandatory. Had problems with the furniture and got the runaround when I tried to get repairs done. They could not find records of my calls, however, they sent a technician out to photograph the dirt and wear on the recliner; but when I check status they couldn't find the claim. They... Read more

Was this review helpful? 0 0

  • Jul 23
  • Furniture and Decor
  • Fort Collins, Colorado
  • Lazboy Reclining Chair
  • 1
  • 1
  • 30
  • REVIEW RATING 4/5

Leather recliner chair purchased 4 28 14 dye rubbing off at head rest both ultr shield protecter and lazboy say my 76 year old hair is to blame ulta shield says l didn't apply 3 times can't find any direction on this in their kit so no warranty called lazboy again assist manager says same old hair to blame waiting for manager 3dayto call back P S KNOW WHERE CHAIR SHOUD GO Read more

Was this review helpful? 0 0

  • Jul 19
  • Customer Service
  • Lazboy Power Recliner
  • 40
  • REVIEW RATING 4/5

Bought the brown coloured reclinder electric chair for my disability for comfort cost 750 3 years on it is shady and fading in colour at that price you would expect better shop told me were I bought it that it doesn't cover wear and tear and I'm the only one sitting on it a very disappointed customer. If I had small children you would look over it but there is only me and my 16 year old daughter... Read more

Was this review helpful? 0 0
  • From mobile
  • Lazboy
  • Jul 17
  • by anonymous
  • #667378

I bought 2 Lazy boy recliners. From day 1 they squeeked when I sat on them , even worse when I got up. The wood frames were loose. Lb should glue & screw the joints. No help from Lb or the store. Add comment

  • Jul 15
  • Furniture and Decor
  • Cerritos, California
  • Lazboy Chair
  • 109
  • REVIEW RATING 4/5

i purchased a chair in March 2015 and paid $1300.00 in full. When I finally received the chair the cushion did not fit the chair and the pleats were not even pressed or steamed. When a tech came out to see the chair he said he would get me a new cushion. There was nothing he could do about the poor quality of the chair. I received the cushion July 14,2015. The same thing a cushion that didn't fit... Read more

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  • Jul 15
  • Furniture and Decor
  • Montgomery, Illinois
  • Lazboy Warranty Claim
  • 72
  • REVIEW RATING 4/5

Called Cust Serv in May 2015 regarding a warranty replacement of the frame of the recliner. Was informed that the part would arrive within 10-15 days. When the time came and went I called to follow up, was told a manufacture delay, asked why I was not notified of the delay, I was told not their policy, and if they had to call all customers when there were delays, it would not be cost... Read more

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