Lazboy Complaints and Reviews

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Main address: 1284 N. Telegraph Road 48162-3390 Monroe MI
1-800-375-6890, 855-80-COMFORT (855-802-6636), ,
  • 302+7 mobile complaints
  • $260K claimed losses
  • $845 average
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  • Sep 18, 2012
  • Furniture and Decor
  • Los Angeles, California
  • 2 Recliners And Sofa
  • 1044

In Aug 30 2011 we bought $3600.01 of furniture from there Oxnard Ca store. We gave them our check for $1800.01 a month later we went in person to the store and paid balance off with a credit card. Two weeks later in mid October the furniture was delivered and everything was OK. In December we got a letter from there collection company that said the check we gave them in August bounced. We checked... Read more

Was this review helpful? 9 19


  • Nov 15
  • Furniture and Decor
  • Recliner Couch
  • 1
  • 1
  • 89

My husband and I purchased a la-z-boy reclining couch 4 years ago. We paid $2,000.00 for the worst piece of furniture we have ever owned. I would never recommend this company to anyone. We don't even sit on the couch because it is so uncomfortable. We either sit on the floor or on our 15 year old couch. We are finally purchasing new furniture so we can be comfortable in our own home. The... Read more

Was this review helpful? 2 1


  • Nov 14
  • Furniture and Decor
  • Somerville, Massachusetts
  • Chair
  • 23

The subcontractor for the store damaged the chair at the delivery. Technician had to order a part. Took 3 weeks to get the part. Then, the repair subcontractor who works for the store will take another 7 days for the repair. Paid $1,200 and a month later the chair still does not work. Chair was purchased by an 87 year old woman for her 64-year old blind son as a gift. Everyone is very upset.... Read more

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  • Nov 13
  • Furniture and Decor
  • Jacksonville, Florida
  • Cushion
  • 48

Purchased over $5000 in LZB furniture in Jacksonville FL. Was told it had huge warranty, best made in America, etc etc. After the sale, we had an issue with the theater seating staying together. The technician acted like we bothered him by calling in the issue to their 'no customer service'. Less than a year later, springs are coming off mechanisms, cushions are indented to the bottoms, etc.... Read more

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  • Nov 11
  • Furniture and Decor
  • North Myrtle Beach, South Carolina
  • Recliner Chair
  • 40

I purchased two recliner chairs. At delivery on was damaged as the leather was scuffed and there was pint holes in the back. Driver made notation of damage and a note for replacement. When by store a few days later to check on replacement to find out they would send out a person to check it out. They said my only other choice was to call customer service. Called customer service and was... Read more

Was this review helpful? 0 1


  • Nov 09
  • Furniture and Decor
  • Florissant, Colorado
  • Leather Recliner
  • 49

A little over a year ago we purchased a $1200 leather recliner from the Colorado Springs store. First of all, the sales woman was too busy joking with the other employees to write up our order timely and properly. So we received an entirely different chair than we had ordered. But on examination, and with the assurance from the delivery personnel that the paperwork they had received was for... Read more

Was this review helpful? 1 0

100% FULL      

  • Nov 07
  • Furniture and Decor
  • Fremont, California
  • Recliner Couch
  • 1
  • 1
  • 147
Lazboy - Discoloration defect in materials at the headrest
1 of 2

Bought a brown leather double electric recliners couch in sept. 7 13. It is very good mechanically and electronics work fine. Less than a year later, the headrest leather began to show some lighter brown discoloration as opposed to the darker brown original color. Called and discovered the warranty had expired by 2 months. Even though it took 4 months to develop the problem, they would not honor... Read more

Was this review helpful? 1 0


  • Oct 31
  • Furniture and Decor
  • Warranty Service
  • 66

Contacted La-Z-Boy warranty service for a replacement part on my sleeper sofa. La-Z-Boy does not sell parts, so they ordered a complete sleeper-sofa mechanism. Customer service took my order, verified my contact info, and discussed how the part would be delivered (FedEx vs. carrier). Instead, the heavy, bulky part that was supposed to be shipped to my home was shipped to the store I purchased my... Read more

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  • Oct 31
  • Furniture and Decor
  • Towson, Maryland
  • Furniture Warranty
  • 79

On November 23, 2012 my wife and I purchased a Quinn model sofa and loveseat from the La-Z-Boy store in Towson, Maryland at a price of $2694.29. Since we have a cat, we also bought the 5-year Guardsman Fabric Protection Plan. About 1 1/2 years after buying the furniture, the loveseat began to sag in the middle and the deck fabric covering (that supports the sofa cushions) began to tear at the... Read more

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  • Oct 29
  • Furniture and Decor
  • Springfield, Pennsylvania
  • Leather Furniture
  • 154

I spent over $10,000.00 on furniture in the LAZY BOY SPRINGFIELD,PA STORE. They even talked me into an extra five year warranty, that store MANAGER said covered everything from A TO Z, even if someone deliberately took a pen and punctured a whole in the leather material. I have 2 couches with end recliners and a reclining leather chair made to order, that all seams on the leather wore off and... Read more

Was this review helpful? 4 0


  • Oct 28
  • Furniture and Decor
  • San Francisco, California
  • Recliner
  • 95

We purchase the top of the line Gibson model couch, love seat, and rocker/recliner. We trusted the name. BZZZZZT!! WRONG! We were suckers. 14 months later a cheap couch recliner bearing is frozen. Next the swivel base of the chair starts disintegrating. Behold! La-Z-Boy's top of the line furniture! It can't stand up to the hammering by 2 retired folks. Says the repairman: "It will cost a... Read more

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