1.3
  • Chair1 votes
  • Floor model1 votes
  • Poor quality7 votes
  • Customer service7 votes
  • Lack of warranty service3 votes
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  • Sep 18, 2012
  • Furniture and Decor
  • Los Angeles, California
  • 2 Recliners And Sofa
  • 3018
  • REVIEW RATING 5/5

In Aug 30 2011 we bought $3600.01 of furniture from there Oxnard Ca store. We gave them our check for $1800.01 a month later we went in person to the store and paid balance off with a credit card. Two weeks later in mid October the furniture was delivered and everything was OK. In December we got a letter from there collection company that said the check we gave them in August bounced. We checked... Read more

Was this review helpful? 12 21

  • Mar 21
  • Furniture and Decor
  • Lake Zurich, Illinois
  • Recliner
  • 46
  • REVIEW RATING 4/5

Bought a new power recliner from Lake Zurich ILL Lazboy showroom, had Lazboys chairs for 40 years, loved them until now. They have a 3 day exchange program, I was there the 4th day due to traveling this week on business. The chair still has the tag on it. Got it delivered, it was very uncomfortable, real bad if it's not reclined. Talked to my sales person Louann, on the phone, she said come in... Read more

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  • From mobile
  • Lazboy
  • Mar 20
  • by anonymous
  • #611096

They dont stand behind their furniture. Had three weeks the chair leans you to one side and they want 100.00 to fix. They said they would call me back but they never did. This furniture is cheep and low quality. thanks gary Add comment

  • Mar 20
  • Furniture and Decor
  • Ocala, Florida
  • Reclining Couch
  • 18
  • REVIEW RATING 4/5

I spent $1500+ 3 years ago for a Lazy Boy Reclining Couch. The plastic nuts which hold the recliner mechanism in place keep breaking, making the recliner not useable. All this $$$ for a recliner that is held together by 4 plastic nuts. I have a Lazy Boy recliner from 1983 and when you turn both upside down the difference in the quality is total. Also the material on the inside of the armrests in... Read more

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  • From mobile
  • Lazboy
  • Mar 12
  • by anonymous
  • #607542

Leather recliner after 3 years a piece of junk! Color coming off cushions lost firmness. Only adult uses. Company does nothing. Spent $1000.00 for cheap workmanship. Never purchase from la-z-boy again Add comment

  • Mar 03
  • Furniture and Decor
  • Canal Winchester, Ohio
  • Recliner Chair
  • 130
  • REVIEW RATING 4/5

We paid over $1,200.00 for a recliner. After a short time the arm rests sagged in. It took over 2 months before they fixed the problem. The cushions also sagged but they said that was not included in the warranty and would not fix them. The fabric has worn out already. We are very disappointed. We will never do business with Lazy Boy again. Their quality was once good, and I am sure that... Read more

Was this review helpful? 1 0

  • Feb 28
  • Furniture and Decor
  • San Francisco, California
  • Recliner
  • 107
  • REVIEW RATING 4/5

My recliner began to stutter when coming up from the reclining position after 2 years of use. I called customer service and got an appointment for a technician to look at the chair - this took a week. The technician was friendly and seemed efficient. He told me he would need to order a replacement part, which would take 2-6 weeks to arrive. The reason for the time delay is that all parts are... Read more

Was this review helpful? 0 0

  • Feb 28
  • Furniture and Decor
  • Port Saint Lucie, Florida
  • Leather Chair
  • 1
  • 1
  • 95
  • REVIEW RATING 4/5

Payed near $900 for it new and with in one year chair leather started cracking and peeling now 18 months later chair leather is completely falling apart over all of chair! Chair comes with one year warranty! They want me to pay same amount to repair the garbage chair! For La z boy to do nothing about it means they don't back the crappy furniture they make! I would hope it would last longer then... Read more

Was this review helpful? 0 0

  • Feb 26
  • Furniture and Decor
  • Houston, Texas
  • Recliner
  • 113
  • REVIEW RATING 4/5

Purchased two leather recliners, along with La-Z-Boy's recommended Leather Conditioning Kit. This furniture has extremely well taken care of, and used only by 2 adults in their 60's. Within the first 2 months, the seats and backrests collasped and had to be rebuilt at our costs, since this is not warranted. Then, within 2 years, both footrests broke down, and only the material was warranted,... Read more

Was this review helpful? 0 0

  • Feb 24
  • Furniture and Decor
  • Huntersville, North Carolina
  • Entertainment Console
  • 22
  • REVIEW RATING 4/5

Customer service is horrible. Before delivery company called and said glass doors were defective, ordered new ones and the tech said they were also defective. Said someone would call. No one has called me. I made 10 calls trying to get this issue resolved. One person, mark has called me back. Now they are all telling me to call customer service, and they never call back. They also charged on my... Read more

Was this review helpful? 0 0

  • Feb 22
  • Furniture and Decor
  • Sterling, Virginia
  • Sofa
  • 64
  • REVIEW RATING 4/5

$3,000 plus spent on sofa and loveseat and 4 years later the fabric wearing thin on the back cushions of the sofa. We are 2 old people who do not mistreat furniture and have used the pieces very little. Now I need to replace them just 4 years into the purchase. I would expect at least 8 or 10 years of wear. I won't be going back to Lazy Boy. Poor quality,Poor quality,Poor quality,Poor... Read more

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