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LaZBoy

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82 complaints

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La-Z-Boy Furniture Galleries is a chain of furniture stores. The company was founded in 1928 when the first recliner was introduced. La-Z-Boy Furniture Galleries provides a diverse range of different furniture for bedroom, living room, dining room, home office and family room. The product line of the company includes sofas, chairs, tables, beds, recliners, sectionals, loveseats, ottomans and a lot of related accessories and pieces of furniture.

Besides,La-Z-Boy Furniture Galleries provides all the furniture related services. The company has a great option of leather, fabric and woods for the customer to build individually selected furniture. Please try to contact LaZBoy Customer Service directly prior to posting any complaints on this site.

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LaZBoy Complaints & Reviews

LaZBoy Reviews

Anonymous
LaZBoy - LAZ-E-BOY IS HORRIBLE QUALITY-- DONT SHOP THERE!

We purchased a $1000 leather chair for my father last year at la-z-boy. within 6 months the 'color' on the headrest completely was gone. like it was spray-painted leather ...

#291537
Jan 24, 2012
35

Anonymous
LaZBoy - Lazyboy Sofa Order in Webster TX Store

I bought a sofa, chair and ottoman at the Lazyboy Webster Texas store and the personnel working at the store have been horrible to deal with. I order the lvingroom furniture on No...

#288147
Jan 11, 2012
106

Anonymous
LaZBoy - Do NOT purchase lay z boy~save your time and money!

I purchased a sofa and loveseat in nov. of 2006. Paid $2600 + for the set. This was nearly double what we were wanting to pay; however after looking and getting the sticker shock...

#287533
Jan 09, 2012
234

MarkLack3y
LaZBoy - La-z-boy mis-delivered and wont call back to correct.

La-z-boy Alpharetta was to deliver a chair and it came in the wrong color. I refused it and called the store 4 times and left messages to find out if I could correct by phone of if...

#287183
Jan 07, 2012
107

Gunderso...
LaZBoy - La-Z-Boy makes shoddy furniture

I have had three La-Z-Boy recliners in the last seven years. All have broken just after the warranty ran out. The company makes shoddy furniture. Instead of binding the wood pie...

#284917
Dec 29, 2011
256

Anonymous
LaZBoy - Too many offenses in every category

First, after giving the salesgirl my criteria for a recliner, she must have been deaf because it was obvious that she was only about making a sale. After showing me a few chairs, ...

#284211
Dec 27, 2011
196

Mayor Bob
LaZBoy doesn't honor its warranty

Couch cushions on couch we bought are terrible, and, they won't fix them or replace them..We have been in contact with them since August of 2011. Don't buy from lazboy. O...

#284178
Dec 27, 2011
213

Pissedof...
LaZBoy - LA-Z Boy Recliner

Bought two recliners with swivel/gliding capabilities. When in the recliner position and you ove around they rock back and forth and feel cheap and unstable. The non glider/swive...

#283013
Dec 21, 2011
234

Anonymous
LaZBoy - Do Not Buy From Lazy Boy

Our couch is so uncomfortable. 2 recliners material was matted after 6mo. Service is terrible after the merchandise is paid for. They refused to exchange the chairs. It has been ...

#282780
Dec 20, 2011
205

Cal27car06
DO NOT BUY FROM LaZBoy FURNITURE!

I RECEIVED RETURN RECEIPTS FROM ROBERT MONTEITH AND COMFORT CARE ON 12/6/11, BUT NO ACTUAL REPLY. STILL WAITING. Here is the information you asked me to send ...

#282550
Dec 19, 2011
208

Anonymous
LaZBoy junk

I purchased a $2,500 reclining sofa (Feb 2009) thinking I was getting a quality piece to last years to come!!! I was sooo wrong!!! The center seat reclining "rip-cord" has broken...

#281188
Dec 13, 2011
216

Anonymous
LaZBoy - La-Z-Boy couch just awful.

We made a 2,000 mistake buying a La-Z-Boy reclining leather couch. Had it a couple weeks now. It is awful. This company is not what it used to be. So sad. Our couch is not only ...

#275829
Nov 18, 2011
495

Kabloozie
LaZBoy - La-Z-Boy Furniture

Will not honor their faux lifetime warranty, and will not fix defective furniture - a company with deceptive practices and the ethics of Bernie Madoff...We have all our...

#272154
Nov 01, 2011
389

Treefrog
LaZBoy - Charge to evaluate defective product

Bought a La-Z-Boy recliner on Sunday.Transported it home ourselves to avoid $50 charge. The tilt mechanism for the back wouldn't stay tightened. Went on Monday to speak to r...

#272005
Nov 01, 2011
428

Lkur
Poor quality - no response from LaZBoy

Bought a loveseat recliner, micro fabric from Laz-Boy. $2,000! Recliner not put together correctly (big gaps between the recliners), poor quality fabric (looks like an end-of-bo...

#270048
Oct 23, 2011
387

Anonymous
LaZBoy - La-Z-Boy

I purchased couch & love seat from Monmouth Junction La-Z-Boy NJ store. Bought on sale & had to choose exact same fabric but had 5 colors to choose from. Wanted to exchange couch...

#268541
Oct 16, 2011
422

Erinbroo...
LaZBoy - La-z-boy never again!

I bought a new sofa and love seat from la-z-boy 4 months ago and it was apparently one of their signature series. It was comfortable at first, but the seat cusions have now all gon...

#267593
Oct 12, 2011
627

Anonymous
LaZBoy - Lazy Boy take the money and run

Bought a $1800 dollar recliner from the Lazy Boy furniture Gallery in Littleton, CO the County Line road location. The sales person never explained any of the terms,...

#266387
Oct 06, 2011
486

LaZboy i...
LaZBoy - Do not buy lazy boy

We wanted to get quality furniture that would last, we shopped around and ended up at lazy boy. The prices were higher but we thought with a well know brand like la z boy we would ...

#263440
Sep 22, 2011
795

Jondugger
LaZBoy - Lazy Boy Furniture in Lawrenceville

If the store manager receives this email, please forward to all costumers.In my opinion and the opinion of others, we were treated extremely rude by the manager of this store. Sin...

#261623
Sep 13, 2011
537

Jtm769
LaZBoy - Lazy Boy Bait and switch scam

I recently visited the Northridge, CA store, and found a Collins couch I fell in love with at a wonderful sale price. When I went to place my order, that particular couch no longe...

#261227
Sep 11, 2011
509

Anonymous
LaZBoy - Lack of customer service by Lazyboy in Centennial, Co

Recently bought a lazyboy leather couch and matching chair - delivered - the $1200 chair squeaks--I am fairly tall and my feet don't touch the floor when sitting normally. The ...

#254664
Aug 10, 2011
430

Bucky462
LaZBoy - Poor quality La-Z-boy recliner

On 12-30-2010 I bought a La-Z-Boy recliner from Fergusons furniture in Benton Arkansas. Six months later the seat was wearing out. Talked to the manager and said they had one in ...

#248814
Jul 14, 2011
832

Anonymous
LaZBoy - Left me hanging with no furniture.

I am so disappointed in LaZboy. I ordered over $3,000.00 worth of furniture. Now after reading all the complaints I wish I hadn't. Anyway, we ordered the furniture...

#248730
Jul 13, 2011
797

Anonymous
LaZBoy poorly upholster recliner arms

I recently bought a recliner from LaZboy at a local furniture store. I paid extra for custom upholstry. At first blush the receliner looked fine because the brocade type fabric mad...

#245996
Jun 29, 2011
760

Anonymous
LaZBoy - "This ain't no cowhide"

We purchased to leather recliners plus a recliner leather sofa from Lazy-Boy. The sales person selling us the furniture indicated that the leather would last us a lifetime, ...

#245761
Jun 28, 2011
1306

Mike M
LaZBoy - La-Z-Boy Las Vegas Flamingo Store Scam

I purchased 2 griffin chaises exactly 1 week ago from CJ at La-Z-Boy store at 10012 W. Flamingo Rd. in Las Vegas. I paid for 2 pillows instead of the free pillows that come with th...

#245695
Jun 27, 2011
821

Tombea
LaZBoy - Non-existent call

We specaol ordered a recliner from La Z Boy last April. It was supposed to take 45-60 days. My wife called yesterday to see if the chair had come in. Both the store manager and the...

#245223
Jun 24, 2011
541

Anonymous
LaZBoy - More like Abysmal-Boy

I will keep this short and sweet. I walked into the Greenville, SC La-z-Boy knowing exactly what sofa I wanted in which fabric, ready to plunk down hundreds of dolla...

#244063
Jun 18, 2011
898

Smart co...
LaZBoy - They refused to hono warranty and unjustly blamed us for 'wear and tear'

I would not recommend La-z-Boy furniture. Our brand new leather sofa and chair looks awful after a very short time. The leather is sub-standard and all they offered is to send basi...

#243648
Jun 16, 2011
872
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