1.2
  • Chair1 votes
  • Floor Model1 votes
  • Customer service4 votes
  • Slow service1 votes
  • do not stand by their product1 votes
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  • Sep 18, 2012
  • Furniture and Decor
  • Los Angeles, California
  • 2 Recliners And Sofa
  • 1395
  • REVIEW RATING 5/5

In Aug 30 2011 we bought $3600.01 of furniture from there Oxnard Ca store. We gave them our check for $1800.01 a month later we went in person to the store and paid balance off with a credit card. Two weeks later in mid October the furniture was delivered and everything was OK. In December we got a letter from there collection company that said the check we gave them in August bounced. We checked... Read more

Was this review helpful? 9 19

  • 52 minutes ago
  • Furniture and Decor
  • Apopka, Florida
  • Electric Recliner
  • 2

Your chairs are VERY dangerous! Your sales people could care less! I have already reported it flipping backwards 5 times to no avail. Today I injured my head and back as it hit the door jam! Still no one at lazy boy cares. DO NOT BUY there! Class action suit anyone? I am an average size and age. My grandmother would have been seriously injured! I am completely unimpressed with your... Read more

Was this review helpful? 0 0

  • Dec 14
  • Furniture and Decor
  • Hampton, Virginia
  • Recliner
  • 21
  • REVIEW RATING 5/5
Lazboy - Poor quality, big price tag
1 of 2

Bought matching couch, love seat and recliner. Over $10,000. On the love seat the fabric is twisting coming forward mis-shaping and sagging of the whole back. A large screw fell out and the same piece is separating. Cardboard covers on the skirts of the couch and love seat. Terrible quality! The back of the couch is flat and has no support. It is made of some kind of weird foam. I can't... Read more

Was this review helpful? 0 0
  • From mobile
  • Lazboy
  • Dec 04
  • by anonymous
  • #565534

I also Purchased a large priced chair and the exact same issue happened to me. I can no longer raise the lift. Does not lock and hold for leg reclining. Add comment

  • Dec 03
  • Furniture and Decor
  • Recliner
  • 57
  • REVIEW RATING 3/5

In October 2013 I bought a recliner for my husband' retirement gift. It was special ordered and delivered two months later. It was great when I got it but almost a year later it started to comee a part on the inside wood section. I paid $1100.00 for this chair and lazboy refuses to fix it except to charge 90.00 to come out and 75.00 and hour to fix it. That is atotal rip off and I still can;t... Read more

Was this review helpful? 0 0
  • From mobile
  • Lazboy
  • Nov 28
  • by anonymous
  • #563046

We bought a couch in October 2014..it is missing a small part and no servicen from. Manager in Duluth Ga store very un helpful and speaks down to customer...do not shop here ever..m Add comment

100% FULL

  • Nov 27
  • Furniture and Decor
  • Ottawa, Ontario
  • Sofa
  • 226
  • REVIEW RATING 5/5
Lazboy - Worst Sofa Ever
1 of 2

I was in the market searching for a new couch for my new apartment. I checked out La Z Boy because of my parent’s old La Z Boy sofa that I loved since I was younger. I was greeted by a nice and cheerful sales lady. I sat on a few models before sitting on the Collins which felt like a really comfy cloud with lots of depth in the show room. I made an impulse purchase on the Collins sofa and... Read more

Was this review helpful? 0 0

  • Nov 25
  • Furniture and Decor
  • Jacksonville, Illinois
  • Leather Recliner
  • 30
  • REVIEW RATING 3/5

Our two chocolate brown recliners faded to a pink on the headrest. My husband who is bald sat in these. No hair products involved. lazboy in Bloomington Il said it was our fault for not using leather protector 3 or 4 times a year! We will never buy La-Z-Boy again. Is there anything I can do to camoflague this color without paying to have them restored professionally? They are not worth any... Read more

Was this review helpful? 0 0

  • Nov 15
  • Furniture and Decor
  • Recliner Couch
  • 1
  • 1
  • 164
  • REVIEW RATING 4/5

My husband and I purchased a la-z-boy reclining couch 4 years ago. We paid $2,000.00 for the worst piece of furniture we have ever owned. I would never recommend this company to anyone. We don't even sit on the couch because it is so uncomfortable. We either sit on the floor or on our 15 year old couch. We are finally purchasing new furniture so we can be comfortable in our own home. The... Read more

Was this review helpful? 3 1

  • Nov 14
  • Furniture and Decor
  • Somerville, Massachusetts
  • Chair
  • 39
  • REVIEW RATING 4/5

The subcontractor for the store damaged the chair at the delivery. Technician had to order a part. Took 3 weeks to get the part. Then, the repair subcontractor who works for the store will take another 7 days for the repair. Paid $1,200 and a month later the chair still does not work. Chair was purchased by an 87 year old woman for her 64-year old blind son as a gift. Everyone is very upset.... Read more

Was this review helpful? 0 0

  • Nov 13
  • Furniture and Decor
  • Jacksonville, Florida
  • Cushion
  • 97
  • REVIEW RATING 4/5

Purchased over $5000 in LZB furniture in Jacksonville FL. Was told it had huge warranty, best made in America, etc etc. After the sale, we had an issue with the theater seating staying together. The technician acted like we bothered him by calling in the issue to their 'no customer service'. Less than a year later, springs are coming off mechanisms, cushions are indented to the bottoms, etc.... Read more

Was this review helpful? 0 0

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