LaZBoy Complaints and Reviews

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LaZBoy
Main address: 1284 N. Telegraph Road 48162-3390 Monroe MI
1-800-375-6890, 855-80-COMFORT (855-802-6636), ,
  • 275+7 mobile complaints
  • $220K claimed losses
  • $788 average
  • Show More
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  • From mobile
  • LaZBoy
  • Jul 26
  • by anonymous
  • #514849

Some Lazy boy stores are run by dishonest sales people and managers . It's all about money collection . They steer you into payment in full at the time of order while deemphasizeing the long delivery time frame of custom or not in stock items . So you wait for ever for delivery meanwhile your credit card bill has been long paid . Never again Add comment

  • Jul 24
  • Ex Employees
  • Lexington, South Carolina
  • Employee Threatening
  • 90

******Attention Lazboy customers. Before you buy, please read this*** I would like to share with you some information concerning Tipperary Sales (Lazboy Galleries in Lexington, Charleston, Greenville SC, Augusta Ga and Charlotte NC). I am a former employee that has been informed of some very disturbing information concerning Tipperary sales. The General Manager has been calling all over the state... Read more

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  • Jul 18
  • Furniture and Decor
  • Greenville, South Carolina
  • Damaged Furniture Repair
  • 43

My wife and I purchased $10,000 (a LOT of money for us) worth of furniture from this La-Z-Boy location in April. I have waited until now to write my review so I can be objective as possible and just not blast them for their incompetence. Our experience started out well. We worked with Anne (sales person) and Kelly (designer), to pick out a rug, sofa, 2 leather recliners, 2 high back formal... Read more

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  • Jul 14
  • Furniture and Decor
  • Melbourne, Florida
  • Lazboy Furniture
  • 26

The original salesperson told us 8 weeks for our couches, when order was written it turned into 12-14 weeks, then the 12 was crossed out and approximate 14 weeks was written in. Last estimate was 18 weeks for delivery when we called today. We would cancel our order in a heartbeat but they have our $1000.00 deposit and no refunds on special orders even though it has not even been made yet! To... Read more

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  • From mobile
  • LaZBoy
  • Jul 14
  • by anonymous
  • #510224

our couch completely fell apart in 4 years and they won't help at all - not even a deal on a new one. BRUTAL!!! Add comment

  • Jul 06
  • Furniture and Decor
  • Anaheim, California
  • Lazboy Sofa
  • 60

I just found out that the 5 year warranty I paid extra for AT LaZboy, is not a LaZBoy warranty! LaZBoy sells you third party warranties and sneakily does not mention this when you are purchasing the warranty. I figured they sub-contracted their work like many other companies, but was unaware that they actually sell the warranties or sell other companies warranties while making it seem that you... Read more

Was this review helpful? 1 0
  • From mobile
  • LaZBoy
  • Jul 05
  • by anonymous
  • #506701

Treat you like royalty while getting your money then you can't get an update on your order. Bob McCallister Cool Springs show room is a joke. Should be a used car salesman. Hides from your phone calls. Never again Lazboy. Add comment

  • Jul 02
  • Furniture and Decor
  • Saugus, Massachusetts
  • Defective Product
  • 1
  • 62

I recently purchased almost $10K in furniture from Lazyboy. In addition, I purchased additional care coverage through them. I worked with their in house design group to pick out all the furniture. The experience has been the worst I have experienced. I would have gotten better customer service from the discount furniture store and probably been able to furnish my entire home for I spent to... Read more

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  • Jun 30
  • Furniture and Decor
  • Bloomingdale, Illinois
  • Chair
  • 61

We purchased a custom order chair for a special purpose. The chair was delivered with the fabric on the back of the chair loose. You can actually pinch 2 inch sections of the fabric and it would just folding over. When we contacted them they said we send a repairman out. Two weeks later after the repairman came out he stated I think we should put more foam in the back. We pointed out that... Read more

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  • From mobile
  • LaZBoy
  • Jun 30
  • by anonymous
  • #504836

Don't ever use the financing option, they make it basically impossible to make payments and then try to charge you all this interest. I even called the Scarborough store and they gave me the wrong number that only takes USA direct payments. Never again will I buy from them. Add comment

 
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