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  • Customers like
    • Chair2
    • Fabric choices2
    • Recliner easy up down2
  • Customers don't like
    • Customer service10
    • Poor quality9
    • Lack of warranty service6

Premium

  • Sep 18, 2012
  • Furniture and Decor
  • Los Angeles, California
  • 2 Recliners And Sofa
  • 2
  • 2
  • 5366
  • REVIEW RATING 5/5

In Aug 30 2011 we bought $3600.01 of furniture from there Oxnard Ca store. We gave them our check for $1800.01 a month later we went in person to the store and paid balance off with a credit card. Two weeks later in mid October the furniture was delivered and everything was OK. In December we got a letter from there collection company that said the check we gave them in August bounced. We checked... Read more

Was this review helpful? 17 32

  • 1 day ago
  • Furniture and Decor
  • Chicago, Illinois
  • Entire Living Room Suite
  • 9
  • REVIEW RATING 4/5

On May 23, 2015, I bought furniture at the La-Z-Boy in Orland Park, IL; was told delivery would be in 8 weeks; no one initiated to call and give status on the order; in latter July I started calling, was told, everything had arrived but the rug and console; I was told they would be delivered on the 29th of this month, which is August; on the 26th I received a call from a young lady by the name of... Read more

Was this review helpful? 0 0

  • Aug 23
  • Furniture and Decor
  • Tucson, Arizona
  • Lazy Boy Recliners
  • 30
  • REVIEW RATING 4/5

I bought a chair for my brother that was very sick so he could be in somewhat comfort. I purchased(by finance), on April 8th.Sales lady recommended the chair. My brother died on April 16 and never saw the chair-he was in a coma when it was delivered. Since then I have had thing told to me that were never carried out, lied to by the manager, Jenny Berry, saying the chair was manufactured... Read more

Was this review helpful? 1 0

  • Aug 18
  • Furniture and Decor
  • San Francisco, California
  • 27
  • REVIEW RATING 4/5

I am having an even worse experience with La Z Boy - it has been eight months and my recliner chair/ lift chair is still not repaired. They picked up the chair on 7/2/2015 and I had been told by a the technician that it would be 3-5days to repair the chair. *** me, I believed them. Today is 8/18/2015 and I still do not have my chair back! If I want any information on my chair I have to call them... Read more

Was this review helpful? 1 0

  • Aug 18
  • Furniture and Decor
  • Berkeley, Missouri
  • 13
  • REVIEW RATING 4/5

Ordered a replacement part for recliner and was told it would ship in about 2 weeks. After more than six weeks passed, I called back to find out why I had not been shipped part. Took a few days for them to tell me they saw I placed order but could not tell me why it was not fulfilled. They gave me a new specific date (another 24 days) it would ship on. A week after that date passed and I had... Read more

Was this review helpful? 1 0

  • Aug 15
  • Furniture and Decor
  • Hamilton East, Waikato
  • 58
  • REVIEW RATING 4/5

brought two lazy boys to go in my one bed unit retired and 75 and husband 77 thought we would be made for life two years later the material *** we are disappointed they are thread bare and look 10 years old come to party lazy boy just do not say 1 year guarantee for material we need someone to care. My next buy will not be lazy boys that for sure.There must be some way you can check with such a... Read more

Was this review helpful? 1 0

  • Aug 13
  • Furniture and Decor
  • Ontario, California
  • Lazy Boy Recliners
  • 114
  • REVIEW RATING 4/5

After several years of purchasing low cost furniture and lasting three years we decided to go Big and get Lazy Boy furniture and spend over 3K first time leather and purshase a 5 year warranty covers everything so they say, they arrive and look great, feel great. 3 months later the recliner switch breaks. we call and they come order the part and weeks later the part arrives and we schedule the... Read more

Was this review helpful? 0 0

  • Aug 12
  • Furniture and Decor
  • Simpsonville, South Carolina
  • La-Z-Boy Lift Chairs
  • 15
  • REVIEW RATING 4/5

I have a La-Z-Boy lift chair I'm sorry to say. I have had it approximately 4 or 5 years and I have had to order two wands to control the chair. I called early Monday moring and ask them to please send next day air. Wednesday came and I did not receive it so I called back and was told it was ordered Tuesday morning by Service Center and showed it would ship Wed. or Thursday. No way to rush order... Read more

Was this review helpful? 1 0

  • Aug 08
  • Furniture and Decor
  • Ocala, Florida
  • La-Z-Boy Leather Sectional
  • 72
  • REVIEW RATING 4/5

In 2010 we purchased a 100% leather sectional from La-z-y Boy in Sarasota, FL. We moved to Ocala the following year and in the past two years we have noticed the leather under the arm rest has started to peel as well as between the seat cushions just on this end section. Body parts do not touch this area at all so I was perplexed as to why this was happening. I suspected bad leather here or... Read more

Was this review helpful? 1 0

  • Aug 01
  • Furniture and Decor
  • Portland, Oregon
  • Lazboy Reclining Sofa
  • 126
  • REVIEW RATING 4/5

Had a recliner sofa and love seat set. The recliner mechanism failed to closer properly. Called La-Z-Boy for repair since we purchased a lifetime warranty. The La-Z-Boy guy that came out to look charged $75 for the visit and didn't fix anything. He said it was the wooden frame that is worn out. I started looking around the frame of the sofa, found out there was metal wear on one of the... Read more

Was this review helpful? 1 0
  • From mobile
  • Lazboy
  • Aug 01
  • by anonymous
  • #675856

Extremely poor customer service at East Setauket Ny store. I WILL NEVER WALK INTO A La-Z-Boy store again. I will be sure to pass that information to all persons I know. Add comment

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