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  • Customers like
    • Chair1
    • Floor model1
    • Spa when it was working1
  • Customers don't like
    • Customer service10
    • Poor quality9
    • Lack of warranty service6

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  • Sep 18, 2012
  • Furniture and Decor
  • Los Angeles, California
  • 2 Recliners And Sofa
  • 4427
  • REVIEW RATING 5/5

In Aug 30 2011 we bought $3600.01 of furniture from there Oxnard Ca store. We gave them our check for $1800.01 a month later we went in person to the store and paid balance off with a credit card. Two weeks later in mid October the furniture was delivered and everything was OK. In December we got a letter from there collection company that said the check we gave them in August bounced. We checked... Read more

Was this review helpful? 15 28

  • 2 days ago
  • Furniture and Decor
  • Louisville, Kentucky
  • Reclining Loveseat
  • 33
  • REVIEW RATING 4/5

I purchased 2 , bigman recliners a and love seat recliner , it all came as a matching set. After two weeks the recliner mechanism support screw broke off. sent it back for repair. It took them 3 days . when i got it back the upholstry fabric on the foot rest was not the same look. I mean it was not as tight. Then after six months one of the footrest boards broke in two places. We told them we... Read more

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  • From mobile
  • Lazboy
  • Jun 23
  • by anonymous
  • #654746

Payed a lot for massage chair. When the first one stopped working it took 8 months to get a new one. Comfort care tried to get me to void my warranty suggesting I try to fix it. Second one is broken. Repair man got caught in it and we had to call 911 who had to cut him out of it. Obviously it should have been replaced immediately. Months and still no chair. Ridiculous!! Add comment

  • Jun 22
  • Furniture and Decor
  • Friendsville, Tennessee
  • Recliner
  • 42
  • REVIEW RATING 5/5
Lazboy - Review about Recliner from Friendsville, Tennessee
1 of 2

I have a recliner that is noticibly faulty. This is how they repaired a cushion that was destroyed by the mechanism that makes it rwcline. I paid 2000.00 for this chair 3 years ago. This didn't happen over night. I will never buy lazy boy again. Read more

Was this review helpful? 0 0

  • Jun 16
  • Furniture and Decor
  • Chair
  • 77
  • REVIEW RATING 4/5

Purchased two chairs in April 2015. Wrong chairs delivered had to wait for right chairs to be delivered. Both chairs had defects in them chairs arm had scratches in leather stitching was bad. Sent someone out to look at chairs was told once chairs delivered they was ours. Parts ordered took four weeks to get new leather for all fours chairs. Repairs was done on chairs only to find there was... Read more

Was this review helpful? 1 0

  • Jun 14
  • Furniture and Decor
  • Chicago, Illinois
  • Forester Reclina-Glider Recliner
  • 57
  • REVIEW RATING 4/5

LazyBoy sold us a a forester guilder recliner we picked out a fabric online , but the designer talked us into one he said was better, it was delivered 04/27/2015 the back was defective so the guy came and determined it needed replacing , the replacement came weeks later , I called them again to let them know the fabric was turning dark in serf ferns places, so they sent another guy to install the... Read more

Was this review helpful? 1 0

  • Jun 14
  • Furniture and Decor
  • Houston, Texas
  • Couch
  • 97
  • REVIEW RATING 4/5

I purchased a Lazy Boy recliner and couch. In less then 3 years the cushions on the couch and recliner have failed. I called Lazy Boy because I had purchases the extended warranty. When I tried to use it I was told I would have to pay shipping both ways. They also told me if they didn't feel it was under warranty I would have to pay. I bought a recliner over 10 years ago and it is in great shape... Read more

Was this review helpful? 1 0

  • Jun 12
  • Furniture and Decor
  • Tucson, Arizona
  • Rocking Chair
  • 47
  • REVIEW RATING 4/5

The small wooden dowels used in construction of the rocker failed/broke off. Until la z boy resolves their quality control issues buyer beware. $ .50 cents in parts broke. between $60.00 & $120.00 labor to fix the problem. Shop around. The chair cost us $900.00 and broke in 1 1/2 yrs. Talked the LAZBOY headquarters and they said they would furnish the same parts with I feel are junk at no... Read more

Was this review helpful? 1 0

  • Jun 12
  • Furniture and Decor
  • Sea Breeze, North Carolina
  • Leather Recliner
  • 57
  • REVIEW RATING 4/5

Bought a leather recliner from Laz Boy in Wilmington N.C in March of 2015.It was delivered in April.After using it for several days began to notice I was getting a rash on my elbows .back of my legs and back of my head.Stopped sitting in it for several weeks and rash disappeared.Tried sitting in it a few day ago and rash reappeared.Called Laz Boy told me I should have returned it 3 days after... Read more

Was this review helpful? 1 0

  • Jun 11
  • Furniture and Decor
  • Sterling Heights, Michigan
  • Couch
  • 71
  • REVIEW RATING 4/5

Couch is 13 months old, leather is peeling off, they are trying to blame it on us that it is from skin contact. I guess one must wear a haz-mat suit if they are to sit on this furniture. They want to charge us to come out and service it. I understand warranty was up a month prior to our complaint but I cannot believe this company does not stand behind their product. We have been jumping through... Read more

Was this review helpful? 1 0

  • Jun 09
  • Furniture and Decor
  • Murfreesboro, Tennessee
  • Owen Leather Recliner
  • 70
  • REVIEW RATING 5/5
Lazboy - Review about Owen Leather Recliner from Murfreesboro, Tennessee
1 of 6

I purchased a leather couch ( Owen) in 2013. This couch has discolored and quality furniture replaced one section last year in 2014. Quality has been very helpful and customer friendly. I am disappointed in the quality of the couch. I would expect this type of thing to happen after I have had product for a lot of years. I need to be contacted by lazaboy to discuss what the options are for me. I... Read more

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