The
recliner I bought for $800 less than 2 years ago popped the buttons on the back. They were all loose and coming off. The chair is used regulary, but not in a way to pull all the buttons off. When I called Laz-y-boy, they said the
warranty was up, and I would have to pay for repair. It cost $130 to have someone come and and tighten up the buttons. I am not happy that the company did not stand by their product. I purchased a second chair and am glad to say that it does not have buttons.
1. Written by Technician, on 02-05-2009 19:57
They stand by their warranty, they don't just pop like that. Second of all, the labor is not warrantied past 1 year, no company in his right mind would do that. It would cost them a fortune. Your complaint should be with the company that came out, not La-Z-boy.
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2. Written by Casey, on 03-10-2008 16:37
Normal wear and tear would not POP the buttons off of a recliner. You should pay the $130 and get over it.
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