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I purchased a very expensive Lazy Boy recliner 2.5 yrs ago. The recliner had a lifetime warranty on the frame. The frame is falling apart and the recliner is no longer usable. Additionally the reclining mechanism doesn't work properly and the material is showing a lot more wear that it should at this point. Basically it's just a very poorly constructed product. When I requested Lazy Boy to honor their warranty they wanted to bill me about 50% of its cost just to come and look at it and for the probable cost of labor to repair it. The parts are free - what a joke. When I purchased the recliner they bragged about the quality of a Lazy Boy, how long it would last, and how they honored their warranty. Now all I get from the store I purchased it from and from the main company is the runaround.

I don't expect a chair to last forever but 2.5 years is unacceptable for an $800+ chair that is advertised as a high quality product. This is the second very poor quality recliner I have purchased from Lazy Boy (Arlington store) in recent years. It is also the second trashy product from Lazy Boy that I have purchased. After 40+ years of owning Lazy Boy recliners I have purchased my last. The Lazy Boy trademark no longer stands for quality. It stands for trash with a warranty that has no meaning. I cannot and will not recommend that anyone waste their money on a Lazy Boy recliner. As a matter of fact, I will go out of my way to spread the word about the quality and response to the problem I have gotten from Lazy Boy

I phoned the main company and received absolutely no customer satisfaction. I thought I was on one of those TV commercials where the purchaser has been transferred to the complaint department in some third world country.

Location: Victorville, California

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Guest

I have also had the same problem with a lazy boy.First the back came apart,the life time warranty did cover this.When they came to pick it up,the driver said for 65.00 they would restore the color on the head rest.I told him if the color faded one time why would it not fade again.He said it would not. I guess they have magic stain.Any way I refused.It is going to cost 170.00 to repair the back.Never again laz z boy.Buyer beware.

Guest

lazy boy has the worst customer service i have ever saw they sell to and bend over backwords after they have your money its no return calls or emails forever till warretty is off never will buy again

Guest

The Lazy Boy store referred me to the repair people they use to repair their chairs. Its true that they don't do the repairs themselves.

Therefore what you have stated is true,but tell me would you purchase an $800+ chair that only lasts 2.5 yrs. I don't think so unless you are a complete ***. As they put it, I should have read the fine print instead of the large advertisement about life time warrenty. If Lazy Boy had any pride in their product they would have repaired it for a reasonable cost not 50% of its cost.

Additionally, they wouldn't have treated me like some piece of trash.

They would have treated me like they did when they sold me the chair. From your comment Do you work for Lazy Boy????

Guest

Great story but it doesn't make a great deal of sense. The company has a one year warranty and it seems like two and a half years later that your request is a bit overreaching and the offer of free parts is pretty decent.

Finally, La-Z-Boy doesn't have any call centers for those products outside of the U.S. try the general customer service number: 1-73*-***-****.

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