Purchased two Lazyboy recliners 699.00 a piece plus the extra warranty that covers nothing!! The dye is coming off the mechanism clunks not even 3years old. Shame on all of you!!!! I was told that because I didn't call 14 days after I noticed the cluncking noise it was...Read more
I didn't like
- Not standing behind your product
bought a lazyboy astor about march 2015 about april 2016 it needed 400 dollars plus a lot of parts, frame, supports, foam, etc..in july 2017 it again fell apart. their rep said it was shot. he sent pictures to lazyboy and they determined it was from normal wear and...Read more
I didn't like
- Quality of my chair
- That the warranty was absolutely worthless
Been fighting for 3 months. Ridiculous I was in earlier today regarding our couch that is coming loose, fabric torn at the seams, backrests that have inadequate padding. You stated I would hear from someone today and I never received a call. We have been trying to get...Read more
Lazboy - Recliners
Very unhappy with recliners. JUNK
Lazboy - Third broken plastic recliner mechanism
Lazy boy is replacing a poorly designed plastic recliner mechanism. This is the third part. Lifetime warranty costs me $115 to replace a free junk plastic part. For the price of the furniture Lazyboy should use quality parts, they don't! Would not recommend Lazyboy to anyone.
Lazboy - Received furniture damaged
Took several weeks b4 lz boy contacted me, told technician would be contacting me. Received post card stating what day they would come. No window with hours, and when I'm trying to contact them for a window they're claiming to be at my door. Hours now and no response.
Lazboy - Horrible Commercials
Because I do not understand with all of the money that La-Z-Boy makes by selling their products they cannot put more money into their commercials. Your commercial with Brooke Shields is horrific and makes me want to do anything but by La-Z-Boy. Nothing against her but she appears fake in the commercial and not warm and comforting that makes your consumers want to buy the furniture.
We purchased the high-end soft leather couch and love seat and within a year the color started coming off is patches. The company sent out someone who sprayed on a matching color and charged us $60 per visit. This happened twice, as the new coloring only lasted a...Read more
We bought two Pinacle Lazy Boy leather recliners about Year and half ago. We are very disappointed! The one is peeling and no one will do anything about it. Sent letters to Wolfs where we bought them and no results! We even bought protection plan! Waste of money! Wrote...Read more
If you're considering a leather piece, understand that the lifetime warranty on the leather in 365 days. We bought two recliner chairs. One is fine. The other had leather peel that we discovered after 373 days and we called the retailer. LZ Boy said the chairs were out...Read more
Placed 9 calls for service to my motion recliner that has 2 warranties on it and have had No calls returned. The chair is still broke. Very disappointing in a so called quality company and a $1500 recliner. The service department has an automated service and you will...Read more
I cannot recommend that anyone buy the La-Z-Boy brand of furniture today. It is expensive, which was OK with us when the quality was high. Now they seem to have abandoned their high standards of manufacture. We purchased two La-Z-Boy Astor recliner rockers 19 months...Read more
- Store sales and repair staff
I didn't like
- Poor corporate behavior in this matter
- Poor corporate behaviour and response to my concerns
Recliner (Lazy-Boy Vince reclinarocker) purchased 2 years ago...Has squeaked incessantly since day one with every little movement but worked fine. Had to learn to ignore thinking it would eventually break in, it did not....Recently the recliner mechanism has gotten...Read more
Purchased power sofa and a separate manual recliner that was delivered five months ago.I called customer service today because the back of the recliner is coming loose and was told that there would be a charge of $80 to come out.I ask about the warrantee and was told...Read more
I didn't like
- Low quality construction
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