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I purchased a recliner back in 1995 and had zero problems over the years. Of course the fabric showed its wear and the cushions finally gave in but the frame held up until finally after 20 years started giving up and making noise So this year i decided to find a new...
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#1117266
Lazboy - Durable Fabrics with Proven Performance is false advertising
Lazboy - Durable Fabrics with Proven Performance is false advertising
Purchased La Z Boy couch in 2015 along with $119 Guardian Protection Plan. After 2 years, “performance” fabric on couch cushions has worn so thin from sitting on it there are holes starting to develop. Contacted Guardian twice, apparently customer service is not a...
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2.2
I liked
  • 26 year old la z boy recliner
#1116908
Recliner with a chip board structure In the past 2 years you have rebuilt the back then replaced the back its now twisted again. Rebuilt 1 arm then 6 months later replaced both arms. The padding has shifted from the arms so you feel the 2 x4 next to your hips. Please...
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2.1
I liked
  • Repair man inhouse nice guy
I didn't like
  • Company does not stand behind product
  • Not good quality
  • La-z-boy defective chair
#1113860

Lazboy - I hate my lazy boy electric recliners bought about 3 years

Lazboy
#1115513
Ago no need to contact y'all don't care and the extended warranty rio off ... will never buy cheap lazy boy products again let me rephrase that expensive products cheap QUALITY not like all my lazy boys from before ...... I ask where made now ... lady was SILENT
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Lazboy - Not a life time warranty

Lazboy
#1113179
1.4
Details
The frame on my la-z-boy recliner broke and now I am told I have to pay $90 an hour for the labor to get it fixed. I don't want to pay the price of a new chair when you fix this one. That is not a lifetime warranty.
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Lazboy - Lazy boy is a good name, they are lazy! No returns?!!!

Lazboy
#1112590
1.0
Details
Shitty too Same deal - ordered a sofa, it came was not what we ordered and they refuse to take it back! Won’t refund our money or even offer exchange Totally *** company and way to do business Agree, with all wish we read this first!!!
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Lazboy - Waste of money on extended warranty

Lazboy
#1109438
Just spoke with the extended warranty company to file a claim for a 1” cut , located where my head rests. Was told it wasn’t covered, because it wasn’t an accident and the cause was probably my hair and body oils. I suspect, they would have a reason, not to honor my claim, no matter what I reported. DO NOT BUY the extended warranty. It’s a ripoff
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My parents ordered a sofa and chair. They arrived and are not what my parents expected or ordered Delivery was 7 pm on Friday (assuming weekends did not count as business days) they called Monday were basically told too bad so sad NOTHING CAN BE DONE Didn’t offer a...
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1.0
#1113814
This sectional was delivered May 24, 2017, we also purchased a rug for our new room the same week. Within a week, my husband and I began to develop stinging burning eyes, a dry cough, wheezing, and itching of the skin. I removed the rug from the room. I began vacuuming...
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1.2
I liked
  • Sandra in the service department gave great service
I didn't like
  • Store couldnt care less about our issue
#1113189
Purchased sofa for $1800. After 15 months recliners on sofa (electric) make popping noise. Called store and they referred me to a service man. He told me for $250 he would take a look at my dual reclining sofa and I would be responsible for any parts. ARE YOU KIDDING?...
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I didn't like
  • Warranty service
  • Poor service
  • No longer a quality product
#1112674
This was my 3rd la-z-boy, bought because my other 2 lasted for a total of 21 years total. Because of the quality I bought another, after 3 years the footrest wouldn't stay up. Called for replacement, it wasn't under warranty, but parts were. I have made 4 calls and...
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1.6
#1112197
Purchased a Laz Boy - James power reclining couch and Laz Boy - James reclining loveseat for thousands of dollars. They are now broken and cushions crushed in just two and a half years. The company guarantees parts but not the labor and it costs $80 just to have...
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1.8
I liked
  • Style comfort
I didn't like
  • Customer service and product quality
  • Nasty customer service
#1111077
One of the reasons I purchased from La Z Boy is because my mom has always bought her furniture from them, and she has given her old furniture to me when she gets new. So when my three kids moved out I decided to do some remodeling and with that came new furniture so I...
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1.9
#1109909
Lazboy - Lazyboy recliner quality
Lazboy - Lazyboy recliner quality
Lazboy - Lazyboy recliner quality
We purchased a new La-Z-Boy recliner a little less than 2 years ago and paid $900 for it, figured for that price it would be of decent quality. WRONG!! What a piece of crap. It’s nothing but material stretched over cheap plywood and has zero padding on the interior of...
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magspop
magspop

So I got my final reply from Lazyboy. My recliner is not defective and is built the way it’s supposed to be. Just the reply that I expected. It’s a cheap built chair with no p...

magspop
magspop

I tried to add to my review but it won't let me for whatever reason. But I was going to add that we also purchased an extra 5 year warranty. That just *** me off that much mor...

#1109660