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2.2 Based on 233 reviews
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  • Customers like
    • Chair 5
    • Recliner easy up down 4
    • Sales personnel 4
  • Customers don't like
    • Not good quality 28
    • Bad customer service 21
    • Resolution of the problem 8
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1st.Finding the ACK / Style & cover no's requested was an issue.The info was tucked under the chair; hidden away and hard to get to. 2. filling in the buyer info is something that I am very angry about a. Puerto Rico does not appear in the list of states yet the list includes Canadian province b. In my registration I gave my full address in P.R. but in the state entry I typed in Florida....simply because I needed to type in something in that... Read more

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Hello, I purchased my customized reclining sofa and love seat from Art Van about two years back. I purchased Lazy Boy as being quality Michigan manufacturer. We are having issue with closing mechanism of right side of our reclining chair in the sofa as mechanism is not closing the sofa chair completely. When we close the right side of the sofa... the recliner chair doesn't go down completely, while checking the mechanism it appears that one of... Read more

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I purchased kincaid 3 piece sofa set approx. 6 years ago. Furniture is rarely used. I noticed few month ago that leather is peeling off all 3 pieces of furniture. If you sit on it residue comes off on your clothes. Furniture has been dusted and treated. I can take my finger nails and scratch off " the leather" furniture is deterioating before my eyes. I only purchased because I was told kincaid was a division of lazy boy. I paid $1600. On sale.... Read more

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Wanted to Share this with all my friends so you can avoid the experience I had. I had the absolute worst experience at the LAZBOY in GaineGainesville, VA location tonight. I got there about 7:30 P.M. I had talked to a lady named Tammy prior to leaving my house in Culpeper and making the 45 minute drive. I had an idea of what couch I wanted but wanted to sit on them again, the James collection and the Maverick collection in the sofa setup. After... Read more

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I purchase $10,000 worth of Lay-Z-Boy furniture two years ago when items were on a holiday related sale. Included was a Brock "signature" series leather sectional that came in two pieces, two other chairs, ottoman, rug, and several custom pillows. All but two of the purchases turned out to be duds. They either broke already or displayed early wear and tear. The rug had to be returned due to the cut not even being straight. A crooked rug is the... Read more

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New Port Richey LaZboy has the worst customer service of any furniture store I have been to. The manager Robert has no customer service qualities. Rude in your face loud mouth "New Yorker". Wanted a couple of bucks off an item in the store. Told us NO and THAT is THE WAY IT IS and if you don't like it you can leave. Rude!!! Then the ***-occiate Jim was so far up his managers behind he was equally rude and discriminatory!! Do not go! Stay away... Read more

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Thought I bought a really good sectional and rug to match and paid sibstantially more than I would normally pay. The fabric began to fade and pill within the first six months and when I called in to inquire it was past the year but they sent a fabric specialist and they replaced as a one time gesture three cushion seat covers. It's now a year later and the new fabric is pillled and the fading on the couch is so Noticeable. Really disappointed... Read more

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Lazboy - Garbage - piece of junk
1 of 2

My 3 year old sofa and chair recliner is falling apart. The stuffing is all broken down, I can feel the springs in the chair and the side arm has a piece of wood poking through the arm with no padding. We bought Lazboy because we thought the pieces would be of good quality. We got hosed. These two pieces will end up at the dump within the year. I will never buy anything from Lazboy again. Buyer- be very careful if you are planning to buy new... Read more

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Lazboy - Unsatisfied customer
1 of 2

Purchased 2 chairs and sofa bed 2014/09 along with the warranty. W/in 2 yrs one of the chairs had a rip in the fabric. I live alone, no grandchildren yet and no pets but zucora said they wld not repair, problem was due to wear and tear. Very disappointed in the quality lazy boy has always professed. I believe the material was either inferior or the application was stretched too tight. Contacted store I purchased from and they repaired as long as... Read more

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Purchased reclining leather sofa with matching chair.Added extra 5 yr warranty 2013 through furniture liquidators. Have had nothing but trouble since purchased. Now the leather is falling off back of cushions, coming apart at seams as well as pulling apart from wood frame. When called about it, they refused to honor warranty. We are more than upset we want something done in regards to this matter asap. Thank you. Read more

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