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I bought two broken do you La-Z-Boy recliners all leather and spent over $3000 for these chairs. About six months in I noticed my chair was uncomfortable the lumbar support was not there. So I bought a pillow for your lumbar and put it behind my back when I sat in the...
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1.0
I liked
  • Selection of items in showroom with different colours available
I didn't like
  • Worst customer service
#1133114
Over the years I have owned a number of La Z Boy products. Once upon a time they were all about quality and customer satisfaction but that is no longer the case. I purchased a $1300. leather rocker/recliner after visiting the store and checking it out a few times. I...
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2.7
I didn't like
  • Quality of product no stands behind their work or word
  • Im not impressed
#1126296
My lazy boy recliners whole side fell off for the second time in 2 years. The repair guy came after waiting a month ( he apparently is ill a lot) he was the same guy who fixed it the first time. He said he couldn’t fix it because the tag was missing. He was the one who...
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1.0
#1125726

Lazboy - 2 recliners and 3 years both broke

Lazboy
#1128807
1.7
Details
Bought two recliners paid $1,700 for one and $900 for the other one both broke not even a year-and-a-half then little plastic pieces underneath do not know what to do nobody can tell me the parts that are broke or no diagram shows them guess I wasted my mone
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Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Style and Design
Value for money
Website

Lazboy - The padding on the seat of the recliner is all wadded up

Lazboy
#1118305
I contacted have the extended warranty but they want another 100.00 something dollars just to send someone to look at it. I already spent 900.00 purchasing.
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Lazboy - I hate my lazy boy electric recliners bought about 3 years

Lazboy
#1115513
Ago no need to contact y'all don't care and the extended warranty rio off ... will never buy cheap lazy boy products again let me rephrase that expensive products cheap QUALITY not like all my lazy boys from before ...... I ask where made now ... lady was SILENT
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Lazboy - Not a life time warranty

Lazboy
#1113179
1.4
Details
The frame on my la-z-boy recliner broke and now I am told I have to pay $90 an hour for the labor to get it fixed. I don't want to pay the price of a new chair when you fix this one. That is not a lifetime warranty.
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
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Purchased dining table and paid for extra finish to protect from scratches. Never had a table that scratched this easily and also came with chipped finish in spots. Do not believe I received the added finish and very disappointed in quality
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Anonymous
Nancy - Lansing MI

I will never buy from them again! I bought a lazyboy recliner loveseat with all the electric inputs that I ordered extra in the console and once arrived, the seats were so har...

Anonymous
dorrie

we paid 2400 for 2 chairs and they are crappie would not buy from the again.the service was good but that was all the product is terriable it seats awful not worth the money 1...

2.4
#1123325
My family bought a recliner 1.5 years ago when i was coming home after a month in the hospital. I had been almost killed by the doctor who delivered our son. This chair was with me through 9 weeks of a wound vac system on my belly, 20 weeks of not being allowed to eat,...
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2.0
#1120916
I have had a recliner sofa for 5 years. A couple of years ago I had to have the mechanism replaced that lowers the footrest. Now I have had to have both sides replaced. And the cushions on the sides that we use have collapsed. Since the repair, I can not lower the...
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#1119224
I purchased a recliner and within a few months the fabric was wearing poorly. I called customer service and they sent out an inspector. He said the fabric had crushed on the arms and seat, and the buttons popped off and I would receive a call letting me know how we...
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#1117892
I purchased a recliner back in 1995 and had zero problems over the years. Of course the fabric showed its wear and the cushions finally gave in but the frame held up until finally after 20 years started giving up and making noise So this year i decided to find a new...
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#1117266
Lazboy - Durable Fabrics with Proven Performance is false advertising
Purchased La Z Boy couch in 2015 along with $119 Guardian Protection Plan. After 2 years, “performance” fabric on couch cushions has worn so thin from sitting on it there are holes starting to develop. Contacted Guardian twice, apparently customer service is not a...
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2.2
I liked
  • 26 year old la z boy recliner
#1116908
Recliner with a chip board structure In the past 2 years you have rebuilt the back then replaced the back its now twisted again. Rebuilt 1 arm then 6 months later replaced both arms. The padding has shifted from the arms so you feel the 2 x4 next to your hips. Please...
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2.1
I liked
  • Repair man inhouse nice guy
I didn't like
  • La-z-boy defective chair
  • Not good quality
  • Company does not stand behind product
#1113860