Lazboy

February 5, 2024

Part 2

Asked to leave the store.

On February 2nd, 2014, my wife and I went to La Z Boy furniture store. Stevens Creek Blvd., San Jose, CA to follow up on issues regarding my recliner.

The recliner was purchased on June 11th, 2023. We spoke with the store manager and requested a progress report on the work requested on my recliner. I have not received any communication for weeks regarding any progress. I mentioned to the store manager I mailed a letter to La Z Boy headquarters in Monroe, MI., about the customer service and the nonexistent communication.

I also mailed a copy to the store manager as a professional courtesy, so he would not be blindsided when he heard about the letter. Not only that, but I asked the manager if he received the letter. I gave him a copy of the letter. My wife and I were advised by the store manager that he seldom reads his emails and with the amount of daily mail, he seldom had time to read the mail.

I asked for an update on getting the materials for my recliner issues. He stated that as of two weeks ago, there was nothing for or on my recliner. On January 30, 2024, while conducting my La Z Boy research, I noticed San Jose had a La Z Boy Headquarters/ distribution center on Lenfest Road. I stopped by the San Jose office and share my La Z Boy concerns and gave the person who was helping me a copy of the letter I mailed to the Michigan headquarters.

I left a letter for the area manager who oversees the store in question. The person at the desk stated they wanted to look at our account to see if there were any notations referring to my recliner issues. There were notes about my recliner arms and seat cushion. One seat cushion had been exchanged with the same cushion that was being replaced.

There were notes about the recliner arms referring to the material that was addressed. The person at the desk stated that they could take my order and pass it on to the store manager where the recliner had been purchased, the Stevens Creek Blvd store. Unbeknownst to the store manager who had no knowledge of my research until the issue came up about my recliner issues at the store on February 1, 2024. My wife and I were told by the store manager that he had spoken with his manager and no refunds would be forthcoming.

This statement has been mentioned several times. My only concern was to verify the status of work to be done on my recliner. Professional courtesy dictated that I share my findings from the La Z Boy, San Jose headquarters / distribution center so the manager at the Stevens Creek Blvd store would not get blindsided by the information I received. There were orders for arm covering and seat cushions for my recliner, which would be emailed to the purchasing store for approval.

After hearing this information, the store managers' attitude changed to hostility. I was accused of playing games. At that point, I was asked to leave the store. My wife and I left the store not knowing why I was asked to leave.

My wife was not asked to leave the store. We came together. We left together. We left La Z Boy and drove home.

Within the hour, the La Z Boy store Manager called. He stated something to the effect that he didn't want to play games. He stated that he had made a decision to give us a full refund. Not only that, but he stated that he made the decision, and the refund would resolve the issue.

My response was," is this how you want to handle this issue"? All I wanted was my recliner with the needed repairs. He restated, he had made the decision to end this with a full refund. The recliner was picked up on February 5, 2024.

In the beginning of my recliner issues, I mentioned to the store manager, if the modifications issues regarding my recliner were not possible, no problem! You get your chair. I get my refund. The store manager asked me to allow him time to do his job.

As a customer, I wanted to be fair and let him do his job. On February 1, 2024, with no communication from La Z Boy regarding my recliner. My wife and I stopped by the Stevens Creek Blvd store. We spoke to the store manager.

Several minutes into the conversation, I was asked to leave the store. Why I was asked to leave the store is at this point unknown. Being asked to leave La Z Boy store was a shock. First time I have been asked to leave any store anywhere in a long time.

The last time I was about 8 years old. Blacks had to use the back door, black and white drinking fountains and schools were segregated. Seventy years later in a La Z Boy store in California, Discrimination, based on a specifically protected class of people.

With no explanation for why I was asked to leave the store, it felt like I was 8 years old again.

Robert A. Barber

Part 1

January 17, 2024

Happy New Year, Brian,

San Jose, CA La Z Boy store manager,

.

I wanted to keep you in the loop regarding our recliner issue. We haven't heard anything about the seat cushion or the replacement appointment. I share with you this letter I sent to lazboy customer service, Michigan. I feel, you have a need to know. So, you're not blindsided.

Have a great today,

Robert A. Barber

January 16, 2024

Good evening, Annazean

Customer Service Representative.

La Z Boy Residential

One La Z Boy Drive

Monroe, Michigan 48162

Happy New Year!

Thank you for your response to my issue regarding my recliner. My issues are not to complain in any way about the customer service we received and continue to receive from Lazy Boy. The store manager, Brian Hernandez, and associates, 3529 Stevens Creek Blvd. San Jose, CA. Good customer service!!

Our journey started in June 2023. I wanted a recliner for my birthday. My wife suggested lazy boy. She had recently bought a sofa from Lazy Boy. As we entered the store. The atmosphere was relaxing. No problems. We looked around before we were approached. Once I found the recliner, we sat with the associate discussing the chair in question. The recliner in question was purchased. A security deposit was explained and accepted. We were advised the chair would take approximately three to four months before delivery. On September 15, 2023, we were notified that the recliner was ready for delivery. The chair balance was paid. The recliner was delivered September 21, 2023.

I briefly gave the recliner a once over for flaws before the delivery team left. We were advised that once the delivery team left, if any flaws were found, we needed to notify the store of purchase. When the delivery team left, I gave the chair a thorough inspection. I found a few flaws that were obvious. The recliner that was delivered was not like the one I sat in at the store. The armrest had very little padding, l could feel more wood than padding, and was very uncomfortable to rest my arms on. Standing, facing the recliner, on the right side of the seat cushions, I could see our hardwood floors. The left side was flushed with the left side of the seat cushion. Not being an expert on recliners, I could not mistake the manufacturers professional upholstery material defects. On both arms of the recliner. Especially when you are in the reclining position. After sitting in the recliner for several days, I felt like I was sitting in *** The seat cushion was very uncomfortable. Under the furniture warranty, I contacted the dealer where the purchase was made, for issues regarding the recliner. This was done by phone and in person several times. Regarding the seat cushion, we were told this by the manager, an appointment must be made to replace the seat cushion. I asked, was the replacement the same seat cushion as the one being replaced? He stated, yes!!? Appointment was made at the purchasing store. October/November/2023. Professionally, the manager asked me to allow him to do his job. I stated to the manager, more than once, I was not returning the recliner. I paid for it, already, given the price of the recliner, I would like to get my money's worth so l can enjoy a professional piece of art. The Recliner!! I want to be fair. If this is not possible, no problem! You get your chair; I get my refund.

Representative Annazean, I hope I have given you the detailed information you have requested. Please forgive me regarding the pictures. I haven't learned how to transfer pics to this letter.

Have a great today, NA

Robert A. Barber

Lazyboy Furniture must have been bought out. The name used to me Excellent quality and exceptional customer service.

That is no longer the case. There are several fb pages now on the horrific cheap Furniture that Lazyboy now sells and then simply is no customer care. When you have an entire new living room delivered and there is a problem and you call to report it within the first few weeks of delivery and tge service dept never calls you back and the sales dept wants nothing to do with you anymore because their work is done and you paid 500.00 for an extended warranty, that means NOTHING BECAUSE NO ONE DOES ANYTHING AT LAZYBOY ANYMORE and it takes you writing to the BBB after 10 months of Lazyboy doing nothing and then they come out and don't have the correct items and restuff a new sofa with COTTON...THEN IS A HUGE PROBLEM WITH THIS BUSINESS. THEY are no longer the Company they once were.

BUT ANYWHERE ELSE. THEY STAND BY NOTHING. THEY ARE DISHONEST. Once they have the sale...that's all they care about.

They don't even return phone calls. I hope there is a lawsuit/class action against them. I would be part of that in a heartbeat. You pay for quality and the LAZYBOY name that used to mean something and NO LONGER MEANS anything worthy.

Their Furniture now is overpriced because it is simply JUNK. IF YOU DONT BELIEVE ME DO A FB SEARCH and you will see other recent customers of Lazyboy complaints of their current quality. Lazyboy Furniture used to last YEARS AND YEARS...now, I kid you not, it is delivered to your home in very poor quality. I'm ready to file a suit with others.

WHO SOLD OUT THE LAZYBOY NAME??? PURCHASED Directly at a LAZYBOY STORE in Murfreesboro Tn. July or August 2022. They were backlogged with orders.

Our furniture was delivered Jan 2023. We called with our first complaint upon DELIVERY...and made many, many, many, many calls within this first year because they do NOT rerurn phone calls. Plus we paid 500.00 for an EXTENDED warranty!!!

How is that EVER GOOD if they do NOT RETURN PHONE CALLS or COME AND SERVICE until months and months later? HORRIBLE BUSINESS!!!

I bought a love seat that reclines. Waited 8 weeks bc I picked out my own fabric.

Bought a recliner to match. The recliner is fantastic. The love seat is a piece of garbage. They delivered it and each seat, when I sat on it, I leaned toward the center.

I told the delivery guys the second they delivered them. He said to call customer service. I did and they sent a tech out, he came, agreed they were leaning towards the center. Ordered new seats.

Got new seats delivered in December.

Guess what?? Theyre leaning too!!! I thought Id give it awhile and maybe itd settle down but it only got worse. Now I call customer service and the witch is blaming ME for the seats leaning saying Im sitting in the seats wrong.

I must be leaning in them. Right. Then why have no other couch Ive ever owned leaned? And its natural to lean towards the arm rest, not the center of the couch!!

Im so pissed off I want to throw her!! She said they wont replace the seats again, theyll only pick up the entire couch to see if theres something wrong with it.

So someone is coming out to pickup my loveseat to take it in to see if theres something wrong with it. I just want a different loveseat. Im NOT happy with this one.

But, no. That cant happen.

I just pray the technicians find the problem and fix my loveseat.

Otherwise Im going to sell this hunk of junk very cheap and buy something else. I cant stand this!!

Cant someone please tell me where I can get a good couch??

Karenhiggins88@ ya hoo dot com

Thanks!!

I use to always buy my couches and recliners from La Z Boy for years. I always said I would never buy a couch or recliner anywhere else except from La Z Boy.

Since my recliner my 10+ I wanted to buy a new recliner. So bought my new recliner at my local La Z Boy, this certain model was so nice on the floor, soft and comfortable. The one I received was not comfortable, the stuffing that they used was very stiff and the material very rough. The chair was also off gassing.

The chair smelled like gasoline.

This was not the only thing wrong with this rocker recliner. These chairs are NOT built as well as they were years ago. Every time, I went to sit on the chair, the chair would slide backwards. Every time you got up off the chair, it would slide backwards.

Which could be a hazard to someone getting off or on the chair. My old La Z Boy rocker recliner never did this. The new Lazy Boy rocker recliner's has a box underneath them which is made of a cheap wood. I did some research, and found people on other websites complaining about their chairs sliding too, even on a carpeted floor.

Did a review of the chair on their website, La Z Boy does remove bad reviews on their site. I was contacted by a La Z Boy customer service person by email. At the bottom of the page, it read tagged defect. A couple of days later, I received a call from the manager of the store, informing me they are going to pick up the chair.

Which they did, looking at the receipt they gave to me, I was only going to get a credit for a certain amount of money which was about $300.00 lower than what I paid for the chair. What you need to do is complain to your credit card company, the BBB and or the Attorney General's office in your state. Some of the La Z Boy furniture galleries are independently owned. But you can find out that information on your BBB site in your state.

It's sad to say I will no longer be a customer of La Z Boy. The quality of their furniture has gone downhill.

Bought new leather sofa set with four motorized reclining seats. One seat failed to operate later the day it was delivered.

It was easy to determine that the control module/board had failed; simply move it to the other three recliner positions and the failure follows the board. Online Lazyboy tech support numbers go nowhere. Have to hunt down a support number by calling the store. Told Customer Service about control board.

Technician arrives three weeks later, diagnoses bad motor, wire harness, and remote control, all of which are proven fine.

Tech won't listen to proven issue. Now will return in maybe a few weeks with the wrong part, will figure out it's the control module, then need to return some weeks later with the right part.

I bought a $5000 plus sofa and they delivered it the day before Thanksgiving. I left out of town for Thanksgining and was gone 3 days.

Upon returning I postion the sofa and tried to program the romote controls. The control worked for the left side but the remote would not program for the right end. Called safeboy and wanted to exchage it. I was told since I had had it for 4 days I was past the 3 day exahge policy.

I took out extended warranty and they have sent two repair me out that could not fix it. They have picked up the sofa to fix but that has not happened yet.

Not the lazyboy treatment I was used to. Will never buy Lazyboy again.

Spent almost $4k on a 4 pc. sectional couch from a Lazy-Boy Gallery in my neighborhood which is now permanently closed.

I was totally lied to by a deceitful sales person. In buying my furniyure i was told Lazy Boy has so much confidence and pride in their workmanship that they provide a 10 year warranty on the baes and mechenisms of all their recliners. I just had after 4 yrs, the mechenism break on one of two recliners. After muiltiple calls tring to get cusomer service at 3 stores, I called Corporate offices, explained the problem and that it should still be covered under lifetime warranty.

She acknowleded it was. Explained what broke,and she said she would send parts to my house, "did I want to install them myself". I said no, I'm almost 77 y.o. w/ many health issues, with a lifetime warranty, why would i want to even try.

She informed me that I, am responsible for all labor costs at $160.00/hr plus sales tax. Then she said, "How would you like to pay for the shipping of the parts for add'l $15.10. Pretty good lifetime warranty, huh! THIS repair cost me $187.90.

Two previous repairs for re-stuffing arms and backs, I was told every couple yrs you'll need to do this , it's easy. Just go to JoAnn Fabrics and get the bags of filling from them, which we've used over 6 lg. bags so far that we paid for. I ordered extra dense cushions for the 4 pc.

sectional and paid extra. They only out in the 2 center pcs. not in the end recliners. The fabric looks so badly worn and we were told just get a battery powered electric shaver to remove, waste of time and money and still looks horrible.

NEVER AGAIN WILL I EVER BUY LAZY BOY.

They offered to do nothing, even from corporate office. DISGUSTING & DECEITFUL!

sales ticket # 275-2**** - Store located 4087 Richmond RD.

Zip# 44122 - Cuyahoga Cty. Ohio

Ordered top of the line chair proclaimed to be one of their best-selling models with upgraded material Thanksgiving week. This chair was for my 90-year-old mother who went into the hospital just a couple of days after ordering.

Now, after 7 weeks in the hospital I attempted to cancel my order because it doesn't look like she'll be going home. You'd think that by ordering a chair that will definitely be an easy resale and with the conditions that required cancellation there would be some consideration.

But not with Lay z boy as I was told they'd be happy to process the cancellation provided I pay them >$800 cancellation fee. I'd rather pay it in full and take it to the dump!