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Placed 9 calls for service to my motion recliner that has 2 warranties on it and have had No calls returned. The chair is still broke. Very disappointing in a so called quality company and a $1500 recliner. The service department has an automated service and you will...
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1.0
I didn't like
  • Repair service will not call back
#1079626
I cannot recommend that anyone buy the La-Z-Boy brand of furniture today. It is expensive, which was OK with us when the quality was high. Now they seem to have abandoned their high standards of manufacture. We purchased two La-Z-Boy Astor recliner rockers 19 months...
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2.8
I liked
  • Store sales and repair staff
I didn't like
  • Poor corporate behaviour and response to my concerns
  • Poor corporate behavior in this matter
#1078764
Recliner (Lazy-Boy Vince reclinarocker) purchased 2 years ago...Has squeaked incessantly since day one with every little movement but worked fine. Had to learn to ignore thinking it would eventually break in, it did not....Recently the recliner mechanism has gotten...
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2.1
I didn't like
  • Failure of product failure of company to rectify after misled
#1078684

Lazboy - Third broken plastic recliner mechanism

Lazboy
#1072240
2.2
Lazy boy is replacing a poorly designed plastic recliner mechanism. This is the third part. Lifetime warranty costs me $115 to replace a free junk plastic part. For the price of the furniture Lazyboy should use quality parts, they don't! Would not recommend Lazyboy to anyone.
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Lazboy - Received furniture damaged

Lazboy
#1070557
2.0
Took several weeks b4 lz boy contacted me, told technician would be contacting me. Received post card stating what day they would come. No window with hours, and when I'm trying to contact them for a window they're claiming to be at my door. Hours now and no response.
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Lazboy - Horrible Commercials

Lazboy
#1069106
Because I do not understand with all of the money that La-Z-Boy makes by selling their products they cannot put more money into their commercials. Your commercial with Brooke Shields is horrific and makes me want to do anything but by La-Z-Boy. Nothing against her but she appears fake in the commercial and not warm and comforting that makes your consumers want to buy the furniture.
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Lazboy - Recliner not functioning

Lazboy
#1058010
We purchased a two reclining sofas from lazyboy. We had a problem with one 1 week after delivery. They sent out a tech to assess the problem. The brand new sofa had to be replaced. Today, 8 months after delivery of the aofa rhe recliner on the sofa doesnt work. Not even a year. Called the store, was told someone will calm you back. No call back. Lazyboy has some crappy service.
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Purchased power sofa and a separate manual recliner that was delivered five months ago.I called customer service today because the back of the recliner is coming loose and was told that there would be a charge of $80 to come out.I ask about the warrantee and was told...
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2.6
I didn't like
  • Low quality construction
#1078656
sinks way down almost hits the board very uncomfortable feel the wood by the arms cheap foam- I am going to see if I can restuff the seats so sad about this kind of junk returned two swivel chairs but was to exhausting so will try to fix it myself only good for looks...
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2.1
I didn't like
  • Poor quality
  • Lazyboy didnt care
  • Poor extended warranty
#1077997
Lazboy - Poor quality
Lazboy - Poor quality
Lazboy - Poor quality
We purchased to recliners which cost us close to $4000. One of the chair arms has raw material showing, one leg is crooked and after only 2 weeks of very occasional use there is already a permanent crease in the front of both chairs. I wish we had read reviews before...
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1.9
I didn't like
  • Poor quality and being rushed by sales people
#1077405
Purchased Brand New Couch and Chair $1,800 at La-Z-Boy store in Newark, Delaware. Noticed Padding on Chair Arm is defective and requested chair to be replaced or taken back and refund issued. Company wants to repair Chair. I purchased a New Chair, not a repaired chair....
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1.9
I liked
  • Sales process and products in showroom
I didn't like
  • Company does not stand behind product
#1075799
We purchased a power reclining sectional in February 2015. We have had the repair men out 4 times, because the plastic mechanism on the foot rest, which is for safety concerns, keeps popping up and sometimes all the way off. This plastic part is used to pop off if...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your power reclining sectional. We apologize for your dissatisfaction regarding the safety snaps disengaging. Our team ...

3.7
#1075471
On November of 2016 I purchase a recliner from Lazyboy/Fairfield, Ca. After reclining on the showroom chairs I decided on the one I now have. It was delivered and that day I have not been able to pull the lever back to bring it up to recline. I requested and tech which...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliner. We're so sorry for your frustration regarding the handle not working.Our team would love the opportunity to...

#1075425
My recliner was delivered yesterday and after sitting in it , I noticed it seems to lean more to left and feels higher on right side. My right hip and leg started hurting and was not hurting prior to sitting in chair! Purchased chair on Sunday at Lazy Boy store in...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your new recliner. We're so sorry for your dissatisfaction. Our team would love the opportunity to further investigate....

Anonymous
Anonymous

Sounds quite possible to me.I bought a brand new Mercedes=Benz 560SEL in 1989 ; top of the line car , right ?Driver's seat was cocked at about a 5-7 degree angle so you sat cr...

#1073941