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We purchased $12,000 for furniture from Lazy Boy back in March of 2017. We purchased a greyson power sofa and power easy chair as a pair. We have had problems for over eight months with the sofa from material cut too short to frame being built wrong. Sofa has been...
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#1146609
We bought an electronic recliner for $3K. Waited 10 weeks to receive. When delivered the leather was wrinkled, loose and just not right in many areas of the recliner. We called the store about the issue and a rep was sent to examine the recliner. The person agreed that...
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1.5
I didn't like
  • Poor quality - leather upholstery
  • Poor warranty
#1146444
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
I spent $2000 on a sofa and loveseat from Lazyboy and 4 years later I need to take my loveseat to the dump. The leather that I was told was durable and would last for years, is peeling so bad you can't even sit on the furniture. Unfortunately neither Lazyboy or the...
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1.2
I didn't like
  • Quality of furniture is horrible
  • Quality in their furniture went downhill big time
#1145771

Lazboy - Lazy Boy is junk

Lazboy
#1141145
1.8
Details
Purchased a sofa and recliner. Didn't last long. Never buy again
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money

Lazboy - 2 recliners and 3 years both broke

Lazboy
#1128807
1.7
Details
Bought two recliners paid $1,700 for one and $900 for the other one both broke not even a year-and-a-half then little plastic pieces underneath do not know what to do nobody can tell me the parts that are broke or no diagram shows them guess I wasted my mone
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Website

Lazboy - I hate my lazy boy electric recliners bought about 3 years

Lazboy
#1115513
Ago no need to contact y'all don't care and the extended warranty rio off ... will never buy cheap lazy boy products again let me rephrase that expensive products cheap QUALITY not like all my lazy boys from before ...... I ask where made now ... lady was SILENT
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Lazboy - Not a life time warranty

Lazboy
#1113179
1.4
Details
The frame on my la-z-boy recliner broke and now I am told I have to pay $90 an hour for the labor to get it fixed. I don't want to pay the price of a new chair when you fix this one. That is not a lifetime warranty.
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Paid over $2500 and will never again to Lazyboy. Based on reviews that will be another factory in the USA closing soon. The filling material is cheap and did not last long until you were sitting on the wood frames. Complained and they came out and put the same stuffing...
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2.1
I didn't like
  • There attempted solution
#1144763
We purchased a LazyBoy sectional sofa in November 2016. We had had a cheaper sectional sofa that had not help up very well, so decided to go with LazyBoy BECAUSE of their reputation for quality. We paid top dollar – and got less than bargain-basement quality. Their...
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2.5
I liked
  • Nice showroom
I didn't like
  • Lazyboy has exorbitant prices for worse than bargain quality
#1143311
We purchased our lazy boy leather sectional sofa for over $5,000 2 years ago. The leather seams of the sofa are peeling and looking bad. I first stopped by the Lazy Boy store where I purchased the sectional to tell them about my problems with the sofa. They ushered me...
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1.6
#1141755
Lazboy - Very disappointed with quality from Lazy Boy
Lazboy - Very disappointed with quality from Lazy Boy
Lazboy - Very disappointed with quality from Lazy Boy
Always bought warehouse type furniture with kids, cats and dogs. Now wanted something with quality a real Lazy boy. So I order a reclining sectional and matching swivel recliner in the color I wanted. Waited 14 weeks and was so disappointed and upset with the quality...
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1.5
#1141370
Bought a love seat leather recliner from Lazyboy for my TV room. I am the only one that sits in it and I rotate sides often. I've had it for three years. I conditioned it with the leather conditioner to keep it in warranty. I noticed cracking in the headrest area. I...
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Anonymous
Anonymous

Three years ?You're lucky it hasn't collapsed.

#1141130
We have two lazy boy recliners they're several years old. decided to replace them. went to Laz boy store in Hendersonville tn spent a while looking picked out what we wanted then ask if we could take a sample of material home to compare with couch for contrast the...
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#1139867
The Reclina-Rocker I bought a little over three years ago just required its second service call because the reclining mechanism wasn't functioning properly. This is obviously not in line with Lazboy's reputation as, and claim to be, a quality manufacturer. (I weigh 160...
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#1139059