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2.0 Based on 201 reviews
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  • Customers like
    • Chair 5
    • Recliner easy up down 4
    • That it once was a good brand 3
  • Customers don't like
    • Not good quality 28
    • Bad customer service 21
    • Poor extended warranty 8

They have referenced my problem as very simple and modular fixes. Been repaired in my home, as if it was their work shop, twice. Still looks terrible. Called owner of store, Curt Morris twice, no return call. Salesman and mgr of store said this is out of their control, once the mdse. Ships. Talked with home office several times, this store sells lazboy, but makes his own regulations and warranties. Going to be in arbitration soon. I feel... Read more

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THANK YOU FOR THE OPPORTUNITY TO STATE THE TRUTH ON THIS MATTER AND ALSO TO WARN OTHERS NOT TO PURCHASE FURNITURE FROM LAZY BOY.. I HAVE BEEN FIGHTING THEM FOR A YEAR.. AFTER PURCHASING MY SOFA (WHICH TAKES QUITE A LOT OF TIME BUT IS CONSIDERED DATE OF PURCHASE NOT THE DATE YOU FINALLY GET YOU R PURCHASE) I WAS TRYING TO ADJUST TO THE NEW SOFA SO I WAS THINKING THAT MAYBE I WOULD JUST SEE IF THINGS WOULD JUST WORK OUT ON THE CONCERNS THAT I HAD,... Read more

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This location sold me a fabric warranty to take care of soiled stains and it was extra charge and have called Customer Service, Warranty dept. and also Store Manager Brennan and none of these people will stand by there product or promiss to take care of my 2-recliners that cost me $1350.00 on July 2015. I even called Better Business Bureau and they said that LaZ boy is not doing anything about my complaint. This store is no good. They stole my... Read more

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  • From mobile
  • Sep 22
  • #924007

Poor quality. Looked for comfortable furniture so got lazy boy. Not very comfortable. Swivel chair creaks, recliner sofa requires too much leg strength to lower footrest.

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After 8 months of use the upper back leather peeled off with normal use. (My husband the only one using) I requested a replacement chair but was declined. Instead a representative from Comfort Care replaced the leather and I was assured by the store manager it would be "as good as new" I argued what would happen if the leather deteriorated again. I was told that I would receive a new chair! Well, one year later, the same thing happened... Read more

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I received a confirmation call the day before letting me know delivery would be between 8:30am-11am. I was home, door open, and my dog at the door. 11 am came and went. Called customer service in Canton, MI where I bought the couch and they said delivery men stated there was no one home. They also told me they were unable to deliver it today and that they would have to take it back to the warehouse, then call me with another delivery time. ... Read more

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Just paid almost $3000 for 2 leather lazy boy recliners, THEY ARE JUNK!!! Wow, I was replacing 2 older lazy boy leather recliners and these new ones are NOTHING like my old ones. I will NEVER buy lazy boy again. Read more

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NO MORE LAZY BOY FURNITURE FOR ME,MY FAMILY AND MY FRIENDS. BOUGHT 2 LEATHER SWIVEL RECLINERS IN MARCH 2015 WITH AN EXTENDED WARRANTY. ONE CHAIR STARTED PEELING ON THE BACK HEADREST ABOUT THE SIZE OF A QUARTER AND THEN OTHER SMALL SPOTS AROUND THE SAME AREA.CALLED LAZY BOY, A REP CAME OUT,3 WEEKS LATER CALLED AND SAID IT WAS DUE TO A CHEMICAL REACTION TO OUR HEADS.WHAT??? CALLED EXTENDED WARRANTY CO,AND WAS TOLD THE SAME THING.WE'VE HAD A... Read more

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I bought a "bonded leather" sofa and chair June, 2013. The back of the recliner is now peeling. Lazy boy refuses to repair. What that says to me is "we expect our furniture to only last 3 years". My last set lasted 20 years. I'm very disappointed, they have lost me as a customer. If they knew this was inferior material, why sell it. To me this is like a car recall, there should be no limit on faulty workmenship! Sorry, sorry, sorry, sorry,... Read more

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I purchased in June a Lazy Boy sofa, reclined and love seat...along with the customer care warranty. Total price w tax and delivery was 3,400 dollars. As with most women I use moose in my hair... needless to say a stain appeared on the headrest ! Contacted customer care and although the representstive was pleasant was told it was not covered. What is the point of having extra waranty ? Most people use hair products and it seems a bit ridiculous... Read more

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