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2.3 Based on 263 reviews
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  • Customers like
    • Chair 5
    • Sales personnel 4
    • That it once was a good brand 4
  • Customers don't like
    • Not good quality 28
    • Bad customer service 21
    • Resolution of the problem 8

Over three years ago we bought a blended-leather Lazboy sofa. They told us the blended-leather was great and would hold up very fine. They insisted that we purchase a warranty as well. The material has already started to significantly deteriorate -- it is trash, and they knew this when they sold it to us! We have sought recourse with them and gotten absolutely nowhere! They don't even express any concern or sympathy for us. They told us the... Read more

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I spent a lot more money to buy Lazy Boy based on quality. What a mistake- the leg lift broke two months after using it. Here is a video. Read more

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A year ago we purchased what we thought was a high quality and certainly high priced recline-a-way recliner. in that time, twice I had to personally repair the reclining hardware, finally using an airplane nut on the retaining bracket to stop disconnecting from footpad. one year into owning, now the "memory-foam" product under leather is separating from frame. A tech visit today confirmed this, and stated a new bottom half of the chair needs... Read more

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Purchased a couch from LazyBoy with delivery. They came today and refused to bring it in the house. They left it in the garage. Went to LazyBoy today after this happened. Person we spoke to in the store said her manager would call us in two days. I asked her if the movers would return to put the couch in the living room and she said no. We had our old couch removed this morning by two very pleasant movers from another company, without any... Read more

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  • From mobile
  • Feb 06
  • by anonymous
  • #1003905

Bought two bonded leather power recliners at 700 each and at a year and a half the leather has cracks and pulled apart at seams. They refuse to replace or repair because of defective material, will never buy anything from them again ever.

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We have owned nine Lazyboys in our 45 year marriage. However, the last two which we purchased in July of 2015 in the Springfield, Il, store have had to be in for repairs. The first of the repairs was done while still under warranty. However, one of the chairs broke again in the same place, and we had to take it back in. It will cost us $300 in labor for a chair less than two years old. That is too much to pay for a chair. Our experience with... Read more

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I placed an order with Lazy Boy in December 2016 for a sectional recliner and chair. Two week later they called and told me that the fabric I picked was discontinued. I chose a new fabric and they gave me a delivery estimate of mid February. I called the store on February 4, 2017 and they told me it would now be mid March before I received the sofa. I was told the chair and tables were in the warehouse but they were waiting on the sofa. They... Read more

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Took 1 hour for the payment to be completed in the store. Was told it was a computer issue. Received a call later stating they overcharged me by $30.00. Was told at that time my delivery would be Saturday of same week. When I called for a delivery window I was told I wasn't scheduled until the following Saturday. Sure hope the quality of this recliner is worth the money I spent and the aggravation. Read more

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Lazboy - Flaw in leather materials
1 of 3

This is a flaw in the leather which appeared in an area that isn't even in a normal wear area on the seat back. The rest of the chair is in good condition. We have always had La Z Boy furniture in iur home and still have a La Z Boy hideabed that is nearly 30 years old but is in very good condition. We are getting ready to replace the sofa just to update our living room but will not be buying La Z Boy due to the way we have been treated. we will... Read more

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I have also figured out why I've been living a *** for two years. Hives,red hot rashes on hands and arms and backs of legs and the back of my head. Doctors were stumped as to what was wrong. Health store soaps laundry and hand soap and alergy pills by the case lot. After reading some posts I did my own test like one person did. I never put gloves on to move the reclinerand broke out all over after just moving it. Day two of sitting on a camping... Read more

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