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Have always purchased lazboy furniture as they have always backed up there product,this is 4th sofa I have purchased from them.After 2 years the arm rest has broken down,and the back of the other side where no one rarely sits is sagging.Called customer service and they...
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#1106367
I purchased a Lazy Boy Rocker/Recliner for my husband in 2015. There is a terrible grinding noise when he sits down and the rocker goes back, not using the power... I had to pay $150.00 for repair service. The chair is just 2 years old. The repairman heard the noise,...
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#1106187
Well we have had our Lazy Boy couch for 2 years in the cushions are already breaking down. We had previously bought Lazy Boy before and had no problem with their Furniture lasting for years. The quality is not what it used to be and I don't mind paying a higher price...
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2.0
#1104719

Lazboy - Lazy Boy Recliners Knapping

Lazboy
#1102850
Worst recliners I have ever purchased and the most expensive .... warranty is a joke !!! Never buying lazy boy again ... I have been sitting in lazy boys for over 25 years and never again there workmanship is awful ... where are they made now ??????? Don't tell me to contact you I have contacted you several times no help contacted the store absolutely no help it's a run around !!!!!!
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Lazboy - Another pissed consumer

Lazboy
#1099215
Developed a rash as soon my sofa and recliner arrived at the end of July beginning of August 2017. Under my dermatologist care. Going out of my mind, the chemical smells, the itching , the rash that's keeping me awake at night. No help from the store or costumer service 800 number. I will contact the tv channel that helps consumers. Lazboy accountability to the consumer REFUND MY MONEY......
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Lazboy - Lazyboy leather peeling

Lazboy
#1098915
1.9
Details
Spent over $700 for recliner & couch and it is peeling. The store would only give $250 credit and replacing it was not an option for the Lazyboy company. Very disappointed in their quality of merchandise & we had never had issues like this with thrm before. Come to find out it that many customers have experienced the same. You would think a class action would be filed against them.
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Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
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Lazboy - Air valve

Lazboy
#1090905
The air valve on my sofa mattress has leaked for the second time. Very poor design. Disappointed with Lazboy. Many of the s as me complaints online. Fix the problem. Don't ignore it.
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Lazboy - Arm pad depressed after 2 years.
We bought a Lazyboy sofa & 2 swivel chairs in May of 2015. We loved them till we noticed that the foam in the arm rest of one of the chairs developed a deep indentation, like the foam just disintegrated. The foam was obviously defective. We are retired with no small...
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4.2
#1103975
I will never buy another couch from LazyBoy again. Before we purchased the very expensive couch and recliner, the local store in Natick, MA, sent over a designer to help select a color that would go well with our décor. We accepted her recommendation. When the couch...
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1.0
#1103825
I have a rocker recliner under warranty that needs service. The customer service department set me up with appointments which were cancelled by the third party technicians on three different occasions. The customer service department for Lazy Boy thought they were...
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2.8
#1103466
Purchased Lazy Boy Astor rocker recliner In Jan of 2014 . Had the memory seat extra added for more comfort. Began to have problems within a short time with the seat part separating and looking awful. Comfort care began to handle everything for the repair the seat part...
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1.1
I liked
  • Not a thing about lazboy
  • Really was not impressed
I didn't like
  • Not good quality
  • Condescending tone with which they spoke to me
  • Poor quality and being rushed by sales people
#1101451
bought a push back recliner as surprise for my wife. waited some 3 weeks finally delivered. noticed a gap from foot rest to seat. Upon inspection discovered right leg twisted. Call about it and was told it could be repaired in home. I indicated for the money I paid I...
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1.7
#1099479
purchased a chaise lounge for $750.00. I'm a disabled senior and cannot throw my $$ around. From the time it was delivered, I noticed that the feet were crooked but the men straightened out. I noted after sitting a few times, I "hit bottom", reported this, and repair...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your chaise lounge. We apologize for your frustration regarding the service you've received and for your dissatisfactio...

1.3
I liked
  • Some customer service
#1098893
Purchased two recliners in early 2017.Sale occured in Florence Ky. Within one month it was necessary to have one of the two items repaired. From that experience to the time of this writing there has been three additional repairs and the chair has been replaced once. As...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliner. We apologize for your frustration regarding the cracking sound coming from the frame.Our team would love th...

1.0
#1098501