Lazboy
Reviews and Complaints
Refund
User's recommendation: go to another store.
Disappointed Customer!
User's recommendation: Don’t rely on timely service appointments!
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Verified Reviewer | Burlingame, CaliforniaWaiting on furniture since January
Horrible service
- Look nice
- Looks good with supposed adjustablility
Preferred solution: Deliver product or service ordered
User's recommendation: 1. do not buy, 2. do not give any deposit for items that may never be delivered, 3. Do not accept anything less than a perfect product and hope it will last., 4. Do not count on any warranty work.
Will not honor warranty
User's recommendation: BEWARE OF LA Z BOY PRODUCTS&WARRANTIES
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Verified Reviewer | Montague Township, New JerseyI sent a complaint about customer service
User's recommendation: Dont bother
Unprofessional employees and managers, quality of the recliner
- Unprofessional
- Service
- Not willing to help
Preferred solution: Apology
User's recommendation: Stay away, go elsewhere
Problem with product
Preferred solution: Exchange for different styles
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Yonkers, New YorkBroken/missing/incorrect furniture, disastrous delivery, poor customer service
I ordered a sectional and two recliners in November of 2020. The order was late, repeatedly, without any info or update regarding my purchase.
Finally, I was called, and my furniture was delivered around the 15th of April 2021. I realize we were in the middle of a pandemic; however, someone should have contacted me regarding the tardiness of my order. I was given three separate times for delivery that day. None were correct.
A massive delivery truck arrived around 2-230pm. There was a tremendous language barrier to say the least. The driver of the truck was attempting to back into my double driveway, which was frighteningly unsuccessful. The driver backed into my 60-year-old tree and proceeded forward into a neighbors car across the street!!!
The police were called, it was disastrous!!! After all of that, my order was incorrect. They delivered three chairs. One was correct, one was incorrect, and the third was correct, but arrived broken.
The left-hand portion of my sectional was also missing. The deliverymen were at my home for over four hours; leaving the corner piece of my sectional in my hallway, because they did not know how to maneuver it into my apartment (which took another few days for representatives from the Hartsdale store to properly bring the piece into my home, without any problems). It took another two months for the missing and broken items to arrive. The left-hand portion of the sectional arrived along with my second recliner.
When the second recliner was put together, it appeared crooked to me, but the delivery man said it was not. When he programmed the chair, the chair reclined and closed. No one was sitting in the chair when this was done. When the deliverymen left, I went to recline in the chair.
The chair made a creaking, crunching noise and I was unable to bring the chair back to its original position. This happened 4 minutes after the delivery men left. I called the store and service immediately and was told once they left, they left and that they could not come back. I wanted the chair to be picked up and taken back.
After several phone calls and not getting anywhere, I had no choice, but to accept a July 9th service date. I had two doctors appointments scheduled for that day, but to accommodate this delivery time, I was forced to cancel these appointments to wait for the delivery. After waiting one hour and 50 minutes, the repairman called to say he would be at least another 40 minutes, which was 30 minutes passed my original two-hour delivery window, because he was stuck on at a job in Rockland County. I then told him I could not wait passed 11:30, as it would have made me late for a third appointment.
I called the Hartsdale store to speak to Jeremey, the manager who I bought the furniture from, and he was off. George, the salesman I ended up speaking with, said there was nothing they could to do expedite another service date and that I had to wait for service to call me. Several hours later, I received a call from service saying that the soonest date for service would now be July 31st. At this point, I was extremely upset.
I have waited 8 months for furniture that I spent over $10,000 for and have been inconvenienced repeatedly.
After spending all this money and having to deal with all the above mentioned, I should have been treated better and made a priority when rescheduling deliveries and arranging service appointments. I believe I should be compensated in some way at this time.LooShosLoo
Preferred solution: Let the company propose a solution
User's recommendation: Shop Elsewhere!
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Verified Reviewer | Cumberland, Rhode IslandDissatisfaction
Preferred solution: Apology
Schedule service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMisrepresentation-return limitations
- Warranty
- Customer service results
- Exchange return policy
Preferred solution: Exchange of furniture that fits the needs of our family. We will take the loss of restock charges, etc.
User's recommendation: BEWARE
Poor workmanship and service
we purchased two lazy boy leather power recliners in July, 2021.
over the past forty years we have had a number of Lazy Boy products, sofas, recliners,etc. Shortly after receiving the chairs, the rocking mechanism on both chairs starting making weird, scraping and grinding noises.
When reclining the grinding noise became unsettling. A service tech came out several weeks ago and his solution was for us to purchase a couple of rubber backed throw rugs, since we have hardwood floors. After spending an additional $100. for the two rugs, the noise was still as loud and irritating as ever.
The sales rep who made a very nice commission on the $4200. sale won't even speak with us, referring us to the manager who also acts as service coordinator. Nothing has been done and we are extremely disappointed that Lazy Boy will not stand behind their products. We are almost 80 and simply cannot afford to lose the money spent on the poor merchandise they are peddling.
In addition, we paid almost $200.
for an extended warranty. Any suggestions on how best to resolve this situation would be appreciated.
- Quality is less than expected
- Quality of product is lacking
Preferred solution: Let the company propose a solution
User's recommendation: Avoid Lazy Boy products, they are no longer the quality company they once were.
Still waiting over 9 months after order
User's recommendation: Buy from anywhere but here!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Antonio, TexasDefective manufacturing
Preferred solution: pay to repair the item or get me a new one.
User's recommendation: Do not buy from Lay Z Boy.
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I ordered mine in Feb 2021. No Furniture yet & Can't get anyone to return my calls.