Lazboy
Reviews and Complaints
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Verified ReviewerTerrible warranty service
- Nice looking and comfortable furniture
- Friendly sales staff
- No longer a quality product
- No offer to repair or compensate
- Quality of the product
Preferred solution: Let the company propose a solution
User's recommendation: Not what lazyboy used to be… not made very well
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere is my order?????
Preferred solution: Deliver product or service ordered
Outrageous wait time for product
Preferred solution: Full refund
User's recommendation: Find another company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Stockton, CaliforniaKnowledge for customers to read before buying
I have contacted CEO of Lazyboy and his secretary clld back and said nothing they can do. I also sent pics of fabric on accent chair that had runs in the fabric and she said it was normal.
When I asked store to show me the swatch of fabric that had a run in it, they couldn’t find the swatch. Just beware......
User's recommendation: Do not buy from Lazyboy, before checking where it comes from and how it’s made.
Because you asked
User's recommendation: Handle is free, its just $15.00 for shipping. More than Amazon but its OEM
Undelivered product
Can't assemble chair
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRemote light always on .
- Chair very soft and comfortable when new
- Making it annoying at night
- Blue light alwas being on
Preferred solution: Making a suggestion of a pouch to put the remote in so the light is not visible at night , made it out-of soft vinyl material .
User's recommendation: Pouch works perfectly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPeeling leather
Haven't heard anything further from LazBoy about my claim. I am sure this is a closed matter with them. Just want to warn other consumers that they do not stand behind their products.
Each day another area starts peeling. We are 2 adults who occupy our home seasonally. Received a leather care kit when we purchased the chair and faithfully used it twice a year. Purchased a 10 year warranty, but when I contacted the company I was told the warranty does not cover cracked or peeling leather.
Contacted the store operations manager at the store where we purchased the chair. I was asked to forward pictures. After about 6 weeks, I was told sorry the chair is only covered by a 1 year warranty. Contacted customer care and forwarded more pictures.
Kept calling them and following up and now after 6 weeks of waiting for a reply I am told that it is normal wear and tear. There is no way this is normal west and tear. There is something either defective with the leather, or the leather care kit I was given is causing the peeling leather. I have purchased Lazboy products for my second home and have always been satisfied.
I have even recommended Lazboy products to a neighbor who ended up purchasing a couch and recliner. After this experience, I will never purchase another Lazboy product, and will tell anyone who is thinking about it to stay away from Lazboy.
Preferred solution: Price reduction
User's recommendation: Do not purchase Lazboy products!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder Status
We ordered a furniture from Lazboy in January 2021 and were told it would take 20 weeks to take delivery on our furniture. We are now being told it will be mid September before our furniture arrives.
This furniture has been paid in full and was a significant amount. We find this unacceptable. You were more than happy to take our money, but now you're not delivering what we paid for. Furthermore, no one seems to be able to answer why there is a 9 month delay.
Would you want to pay $8373.93 for furniture to then be given a line of baloney? Please don't insult our intelligence by saying this is Covid related. Ethan Allen, who also makes furniture in the U.S., is not pulling this on their customers.
My mother ordered a sofa in April and received it in late June. We would like some real answers in the next few days so that we can make some decisions!!
- Beautiful quality furniture
- In store customer service when buying
- Large selection of fabrics
- Misleading information after you pay in full
Preferred solution: Deliver product or service ordered
User's recommendation: Awful experience with waiting for our furniture. They highlight the made in America feature but then lie to you on the delivery date. We ordered furniture in January with a wait of 20 weeks for delivery. We're still waiting for our furniture and were just told it would be mid September before we get it. No one can actually answer what the delay is. What's worse is the furniture has been paid in full and I'm pretty sure our sales person has been paid her commission. This is the worst company I've ever had to deal with.
Defective products
Dates of charges
Preferred solution: Once again businesses should listen to their customers and do what they ask. Had this been the case, I would not have filed the complaint.
Do not buy La-Z-Boy furniture
User's recommendation: Run to another store
Complaint - Not Delivered What Was Purchased
- Response to my problem
- Negative response from salesperson
Preferred solution: Deliver product or service ordered
User's recommendation: go elsewhere to buy a $3000.00 chair
To let the PUBLIC KNOW & show defective material, which they said was normal. Look at the RUNS IN MATERIAL.
User's recommendation: DO NOT BUY
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Does your controller insulation shrink pulling the small wires out of controller? I'm on my third 10 button unit