In less than 3 years the back on my motorized Lancer rocker recliner has had the back frame fail, 3 times now. By fail, I mean the frame has broken at glued joints on the left side.
This failure has caused the joints on the right side to open up. The frame rails are made with 5/8 plywood that are glued and stapled. The glue fails and the staples pull out. The whole back twists and you're laying on an angle.
It's the exact same failure each time.
I've paid the $109.00 fee the first time and do not intend to pay it again. My incident number is 803 845 649
Product or Service Mentioned: Lazboy Lancer Power Recliner.
Reason of review: Bad quality.
Monetary Loss: $1100.
Preferred solution: Let the company propose a solution.