filters
state:
Show
city:
Show
category:
Show
product:
Show
Bought a leather lazboy fortune power recliner XR+ on 3/4/17 paid $1762.49 delivered on 4/7/17, while the Power chair was being taking off the truck the delivery person noticed a broken metal part of the power mechanism. He then took a picture of it with his cell phone...
Read more
LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your power chair. We're so sorry for your frustration regarding the service you've received. Our team would love the opportunity to a...

mrclean1723
mrclean1723

I have had similar issues....read my post. I did get a reply on here from Lazyboy, they asked me to send an e-mail with my info so they could look into it. Hopefully you will ...

2.0
#1031603
I bought the "best" actually most expensive recliner lazyboy had, with electric head rest, lumbar adjustments. From Day one the lumbar, when not engaged, poked me in the back and chair was very uncomfortable. I called the store and was told to give it time for break...
Read more
Anonymous
Steve C

I am the origional poster here. The issue is FAR from resolved. I spoke with person who is up the line from a general customer service rep. She was nice enough but ridgid. I a...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We apologize for your dissatisfaction regarding the padding, squeaky springs and for your frustration regarding the se...

1.0
#1030632
We bought 2 matching recliners with power recliner, lumber and head rest , The lumbar sticks out when it's in it retracted position and is very uncomfortable , We called and they dispatched a technician to come and inspected They ordered new back replacements,,,, Same...
Read more
LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliners. We apologize for your dissatisfaction regarding the lumbar section in the back. Our team would love to further invest...

Anonymous
steve c

I have the same chair and am having the same problem and the same run around. This is the second "repair", I am waiting on the second shipment of parts and then the tech will ...

1.5
#1028509

Lazboy Sofa Review

Lazboy
#954538
2.0
We purchased a lazy boy sofa with the power lift option 18 months ago. This is by far the worst $2000 piece of *** ever. I had lazy bor come to tbe house 3 times for the loosening of the frame work and one seat replaced. Evey time they came it wentback to loose in 2 weeks. After a year not covered be warrentee so we have a loose piece of *** to sit on.
Comment Be the first to start a discussion
Show

Lazboy Recliner Review

Lazboy
#953734
2.3
We purchased an expensive recliner at the Wilmington NC store approximately a year ago and it is falling apart. Went back to store and they offered no solution other than they would come and look at the chair if we paid for the visit. Let the BUYER BEWARE...NEVER AGAIN.
Comment Be the first to start a discussion
Show

Lazboy Recliner Review

Lazboy
#950813
Metal in lazy boy recliner just snapped off dont understand have bought lazy boy for years this chair paid over 700 its leather loved the chair but this doesnt make since
Comment Be the first to start a discussion
Show

Lazboy Customer Care Review

Lazboy
#934598
4.2
We purchased furniture back in July. When delivered it had multiple problems. I must say when i posted there had been problems i was immediately contacted by corporate. They couldnt have been nicer! We currently have furniture that will go back when are new ones comes.
Comment Be the first to start a discussion
Show
Lazboy - Maverick recliner
I bought a Maverick La-z-boy recliner for $1500. And bought the warranty , told by the clerk, covered top to bottom for 5 years. After 2 years, the leather on the arm of the chair, wore complete thru. I called customer service, was told they no longer use the warranty...
Read more
LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your Maverick recliner. We apologize for your dissatisfaction regarding the leather. Our team would love to further investigate. P...

1.8
I didn't like
  • Customer service follow-up
#1026558
DO NOT BUY FROM LAZY BOY - Agoura Hills sales assured us iClean furniture was best quality, durable and all and after spending $4,800 on Couch, Love Seat, Chair & Recliner 5 of 6 arms began to buckle and wrinkle badly after 30 days) (purchased Dec 2016) !!! Lazy Boy...
Read more
LaZBoy
LaZBoy
Lazboy Verified Representative

Hello there,Thanks for reaching out to us about your sofa, loveseat and recliner. We apologize for your dissatisfaction regarding the fabric wrinkling and the broken spring. O...

2.2
I liked
  • Attention before making decision
I didn't like
  • Customer service discounting our problem with product
#1025467
Lazboy - Uncomfortable , not good quality
Lazboy - Uncomfortable , not good quality
No where near as comfortable as the one in the store Seams run across arm rest where your hand rest ,piping crooked on one side No longer set in and only had it 5 days No call back from store Sent email photos , no response Left voice mail for manager No response...
Read more
LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your Kennedy sofa. We apologize for your dissatisfaction regarding the seams and piping. Our team would love to further investigate. ...

Anonymous
Anonymous

you could call Lazyboy comfort care they will send a tech out to look at it

I didn't like
  • Quality
#1025414
Moved in August 2015 and bought some new furniture. One item was a Lazy Boy recliner from Miller & Son furnishings of Kokomo, IN. I'm sure it was $600, since it was a larger one. Anyway, we do not have children at home. We do not have grandchildren. We usually visit...
Read more
LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We apologize for your dissatisfaction regarding the broken back frame. Our team would love to further investigate. Ple...

Anonymous
michael77302

At least Lazboy will work on it. Ashley, Star, Rooms to go and roomstore only offer one year parts. no warranty after that.Sorry covering parts forever, like no other chair ma...

#1024706
We bought two lounge chairs for $1400.00 . Went home and measured and would not fit. Called the same day and told them to council order and credi our credit card. Called and left message. Called 4 more times. No response. Been two weeks. No response. Not much of a...
Read more
LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your attempts to return your chairs. We apologize for your dissatisfaction regarding the service you've received. Our team would love...

#1023800
Lazboy - Substandard Construction/Body Support
We purchased a Lazyboy couch with the chase lounge end piece. When we sit on the right part of chase section, it feels like you are falling to the right. When sitting on the section next to the chase, it feels like you're falling to the left. We had them come out & put...
Read more
LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sofa. We apologize for your dissatisfaction regarding the cushions. Our team would love to further investigate. Please send an e...

1.7
I liked
  • Design
I didn't like
  • Poor value
#1021179
Had a very bad experience. In June 2014, purchased furniture from La-Z Boy, Vernon Hills, IL. That included a bedroom set, living room couches , side tables, bar, mirror, etc... Everyone was super nice at the store while shopping for furniture. Once the furniture was...
Read more
LaZBoy
LaZBoy
Lazboy Verified Representative

HelloThanks for reaching out to us about your furniture. We apologize for your dissatisfaction. Our team would love to further investigate. Please send an email to socialsuppo...

Anonymous
Carlton

Concur very poor quality products. Lining tore within a month. Springs sagging to right, Seat Pillows and cushions will not hold shape. Small pillows under stuffed. Areas of t...

2.1
I liked
  • Extremely dissappointed
I didn't like
  • Company does not stand behind its products
  • Rude personal and customer service
#1020711