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Lazboy - Cheap material on a very expensive recliner! Bad customer service!
I bought a very expensive comfort foam Lazy-Boy recliner in Boardman, Ohio. Now two years later, the leather look material has worn through in four places. When I contacted Lazy-Boy, they put me through many hoops to jump through before they gave me an answer. They...
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Anonymous
Not yet

I have had such terrible customer service! Had I taken the time to see if there were any issues I would NEVER bought from them! I will post more after I have HOPEFULLY resolve...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your chair. We're so sorry for your frustration regarding the leather coming off. Our team would love to further investigate. Plea...

#1011105
Over three years ago we bought a blended-leather Lazboy sofa. They told us the blended-leather was great and would hold up very fine. They insisted that we purchase a warranty as well. The material has already started to significantly deteriorate -- it is trash, and...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about the leather on your furniture. We're so sorry for your frustration.Our team would love to further investigate. Please send an emai...

I didn't like
  • That headquarters did not respond to 2 letters sent
  • That i was deceived about the ten year warranty i purchased
  • Customer service department has been unhelpful
#1009268
I spent a lot more money to buy Lazy Boy based on quality. What a mistake- the leg lift broke two months after using it. Here is a video.
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your loveseat. We're so sorry for your frustration regarding the broken footrest.Our team would love to further investigate. Please s...

Anonymous
Lenny brown

Poor quality Yet I paid more??

Lazboy Sofa Review

#954538
2.0
We purchased a lazy boy sofa with the power lift option 18 months ago. This is by far the worst $2000 piece of *** ever. I had lazy bor come to tbe house 3 times for the loosening of the frame work and one seat replaced. Evey time they came it wentback to loose in 2 weeks. After a year not covered be warrentee so we have a loose piece of *** to sit on.
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Lazboy Recliner Review

#953734
2.3
We purchased an expensive recliner at the Wilmington NC store approximately a year ago and it is falling apart. Went back to store and they offered no solution other than they would come and look at the chair if we paid for the visit. Let the BUYER BEWARE...NEVER AGAIN.
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Lazboy Recliner Review

#950813
Metal in lazy boy recliner just snapped off dont understand have bought lazy boy for years this chair paid over 700 its leather loved the chair but this doesnt make since
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Lazboy Customer Care Review

#934598
4.2
We purchased furniture back in July. When delivered it had multiple problems. I must say when i posted there had been problems i was immediately contacted by corporate. They couldnt have been nicer! We currently have furniture that will go back when are new ones comes.
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A year ago we purchased what we thought was a high quality and certainly high priced recline-a-way recliner. in that time, twice I had to personally repair the reclining hardware, finally using an airplane nut on the retaining bracket to stop disconnecting from...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair. We apologize for your frustration regarding the memory foam cushion separating from the frame. Our team would love to fur...

1.7
#1007891
Purchased a couch from LazyBoy with delivery. They came today and refused to bring it in the house. They left it in the garage. Went to LazyBoy today after this happened. Person we spoke to in the store said her manager would call us in two days. I asked her if the...
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3.1
I liked
  • Selection of items in showroom with different colours available
  • Helpful sales staff in showroom
I didn't like
  • Lazydelivery and lazycustomerservice
  • Being told i must wait two days to speak to a manager
  • Having to pay extra for movers after lazy delivery people came
#1005000
We have owned nine Lazyboys in our 45 year marriage. However, the last two which we purchased in July of 2015 in the Springfield, Il, store have had to be in for repairs. The first of the repairs was done while still under warranty. However, one of the chairs broke...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your two chairs from 2015. We're so sorry for your frustration regarding the needed repairs. Our team would love to furthe...

2.7
I didn't like
  • Cost of repair and quality of product
  • Cost of repair
#1003563
I placed an order with Lazy Boy in December 2016 for a sectional recliner and chair. Two week later they called and told me that the fabric I picked was discontinued. I chose a new fabric and they gave me a delivery estimate of mid February. I called the store on...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your recent experience. We know new furniture is exciting, and we're so sorry for your frustration. Our team would love to further...

1.0
I didn't like
  • Estimated delivery time
  • Attitude
#1002713
Took 1 hour for the payment to be completed in the store. Was told it was a computer issue. Received a call later stating they overcharged me by $30.00. Was told at that time my delivery would be Saturday of same week. When I called for a delivery window I was told I...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us regarding your recent experience. We hope all of our customers have great shopping experiences, and we're so sorry for your frustration....

#1002607
Lazboy - Flaw in leather materials
This is a flaw in the leather which appeared in an area that isn't even in a normal wear area on the seat back. The rest of the chair is in good condition. We have always had La Z Boy furniture in iur home and still have a La Z Boy hideabed that is nearly 30 years old...
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Anonymous
Thomas Kirkland

Not resolved

LaZBoy
LaZBoy
Lazboy Verified Representative

Hi There,Thanks for reaching out to us about the flaw in the leather on your chair. Our team would love to further investigate.Please send an email to socialsupport@la-z-boy.c...

2.9
I liked
  • Good delivery service
  • Extremely dissappointed
  • Choices of fabrics and style
I didn't like
  • Bad experience
  • Kentwood mi franchise customer service
#1002321
I have also figured out why I've been living a *** for two years. Hives,red hot rashes on hands and arms and backs of legs and the back of my head. Doctors were stumped as to what was wrong. Health store soaps laundry and hand soap and alergy pills by the case lot....
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your furniture. Our team would love to further investigate. Please send an email to socialsupport@la-z-boy.com with your name, addres...

3.0
#1002177