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"Long story short, La-Z-Boy sells an inferior product, and they won't acknowledge its problems or reimburse their customers. This couch is still less than 2 years old." This from the review of another dissatisfied customer. We have the same experience with our sleeper sofa purchased in 2013 with a five year extended warranty for the bonded leather-- and are told that because the peeling is not caused by an accident, it is not covered by our...
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LaZBoy

LaZBoy Hi there,
Thanks for reaching out to us about your furniture. Our team would love the opportunity to further investigate.
Please send an email to socialsupport@la-z-boy...

marilyn_2016

marilyn_2016 maybe a class action suit is in order!

2.3
I liked
  • Design and appearance of product when purchased
I didn't like
  • Bonded leather material manufacture flawed - peeling
  • Company not standing behind product quality
  • Excuses given to not rectify obvious material flaw
In March I purchased an electric lift-recliner from Lazy Boy for my 93-year-old mother. Right after Thanksgiving she was startled to see smoke coming from the remote/push button controls. The control device actually melted, and the chair was stuck in the full recline postion and we were unable to move it. When I called Lazy Boy customer service, the individual told me the first available date for a service tech to come to the house was December...
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LaZBoy

LaZBoy Hello,
Thanks for reaching out to us about your Mother's recliner. We're so sorry for your frustration regarding the service you've received.
Our team would love to fur...

I took months to choose a new sofa. I have had multiple back problems and I was hoping to find a couch that would be just perfect for me. I fell in love with the Dexter couch ($2,175.10 on sale) at La-Z-Boy but I kept looking just in case I could find something that would actually be supportive for my back. On one of my trips to the store, a sales person showed me a remote control lumbar support sofa. I was impressed but I also could not afford...
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LaZBoy

LaZBoy Hi there,
Thanks for reaching out to us about your sofa. We're so sorry for your frustration regarding the service you've experienced. Our team would love to further invest...

Lazboy Customer Care Review

#934598
4.2
We purchased furniture back in July. When delivered it had multiple problems. I must say when i posted there had been problems i was immediately contacted by corporate. They couldnt have been nicer! We currently have furniture that will go back when are new ones comes.
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Lazboy Recliner Review

#934398
1.7
Lazboy - Simple Review #1476143723
1 of 1
Leather peeling after 1-1/2 years on a1200 dollar reclina-rocker
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Lazboy Sofa Review

#924007
Poor quality. Looked for comfortable furniture so got lazy boy. Not very comfortable. Swivel chair creaks, recliner sofa requires too much leg strength to lower footrest.
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Lazboy Sofa Review

#905224
1.9
Terrible experience! My brand new sofa came with very strange colors and some one came and change only the arm, after waiting almost 3 months , we call again and the company said that our case was closet!
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I wanted a LaZBoy leather recliner for a large man for years because I'm tall and kind of large (6'2", 240 pounds). I found a beautiful tan leather one and paid a large price ($1,400 or so) because of the experiences I had with LaZBoy recliners that were made up until the 2000's or so. This recliner was purchased from a LaZBoy gallery in 2012. The inferior quality is beyond ridiculous. The leather quickly turned dark and the rocking mechanism...
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LaZBoy

LaZBoy Hello,
Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the leather turning dark, and for the noises the mechanism is making...

Anonymous

Anonymous I purchased 8 recliners and a couch because of the historical satisfaction our whole family had for over fifty years. The items purchased since 2008 are horrible and have all...

1.8
#980571

We paid in excess of $1000. The structure of the arms is falling apart. We are seniors and live in a Seniors only community. I weigh less than 200lbs. and my wife weighs lass than 150lb. We are both healthy and do not struggle to get in or out of the chair. The structure of the chair is falling apart over a period less than 3 years. The arms are sagging and have a sway look to them. I Called Lazy Boy and explained what is happening to the chair....
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LaZBoy

LaZBoy Hello,
thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the arms coming apart.
Our team would love to further investigate...

2.2
I didn't like
  • Low quality construction
#977282
It is four days before Christmas I ordered a recliner at the Tampa Bay La-Z-Boy store it was a floor model which I did wasn't really crazy about call today to change the order and cancel tomorrow delivery they told me too bad you wanted you initial the 48 hours to cancel your return not the way I expected to be taken care of experience in the store was good experience on the phone tonight was atrocious Joseph Reth
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LaZBoy

LaZBoy Hi there,
Thanks for reaching out to us about your recent experience. We apologize for your frustration regarding the service you've experienced.
Our team would be happy...

#976937
I had my lazy boy recliner for two years when the springs in the cushion started to pop. I called Lazy Boy and they said that the parts were covered but not the labor. I am the only one who sits on the chair and I have no children so I have no idea why the springs would just start popping breaking or stretching the chair is only two years old. And I paid $800 for the chair! I called Lazy Boy and had them send a repair man to my house it was...
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LaZBoy

LaZBoy Hello,
Thanks for reaching out to us about your furniture. We're so sorry for your frustration regarding the springs popping. Our team would be happy to further investigate...

1.4
#974970
I bought a leather sofa 2 years ago. started peeling,I paid $1300 on sale! I found out that it was recycled leather, now were in my papers does it state that.I called them and got the run around I sent pictures, They claim it was not their fault and there is 1 year warranty on cover. No kids live in my house . My husband and myself . do not jump around on it! or misuse it with all of these complaints I think its their shoddy materials. Customer...
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LaZBoy

LaZBoy Hello,
Thanks for reaching out to us about your furniture. We apologize for your frustration regarding the cover peeling and for your frustration regarding the service you'...

marilyn_2016

marilyn_2016 poor quality always not their fault out 1300 dollars!

1.7
I liked
  • Floor model
I didn't like
  • Are not interested in complaints
#974755
The problem with Lazyboy is that after they take your money and so call deliver your furniture they are definitely through with you as a customer. My experience with Lazyboy was with their so called Customer Service and how they handle their customers in general. When I went in the second time to buy additional furniture the sales rep was not even there when I arrived. She was apparently late, because she was selling someone else furniture than...
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LaZBoy

LaZBoy Hi there,
Thanks for reaching out to us about your furniture. We're so sorry for your frustration regarding the service, and the delivery experience you've had. Our team wo...

I liked
  • Not a thing about lazboy
I didn't like
  • Sales reps attitudes once you bought the furniture
  • Customer service
  • Delivery truck half empty sofa could have fit
#973694
The dye on my 2 year old lazy boy is rubbing off and is a red color under the brown. Lazy boy will not repair and I am disappointed in your customer service as I even bought a 10 year warranty. The quality of their dyeing process is inadequate and should be improved for the life of the chair and lazyboy should repair my chair or give a refund or provide another chair. The dye is rubbing off. The dye is rubbing off. The dye is rubbing off. The...
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LaZBoy

LaZBoy Hi there,
Thanks for reaching out to us regarding the dye coming off of your furniture. We're so sorry for your frustration.
Our team would love the opportunity to furth...

#972378