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I have always been a huge fan of Lazboy furniture, until I went for broke and furnished the entire living room and not just a piece here and there. January 2017 we purchased a couch with two recliners and a custom unit for my husband and I with a center console that is...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your furniture. We're so sorry for your frustration regarding the service you've received.Our team would love the opportun...

Anonymous
Anonymous

Yikes

1.5
#1057393
We bought some chairs from Laz boy in January 16, they were decent. My wife as a surprise for me since I was working off shore bought two more chairs, recliner/rockers. The first time I sat in the chair it felt like it wanted to dump me out on the floor. Laz Boy told...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your chairs. We're so sorry for your frustration regarding the service you've received.Our team would love the opportunity...

1.0
I didn't like
  • Bad customer service
#1056399
A few years ago we purchased a recliner sofa from Akron, Ohio Lazy Boy store. We asked if the sofa could be delivered to the Mansfield, Ohio store and were assured that it would be no problem. We special ordered the sofa in taupe. Imagine our surprise when the sales...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your sofa. We're so sorry for your frustration regarding the fabric and for the service you've received.Our team would lov...

1.0
I didn't like
  • Entire experience
#1054345

Short Review on January 17, 2017

Lazboy
#992382
The leather has peeled off 3 times Lazy Boy will not assume any responsibility
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Lazboy Briggs Rocker Recliner Review

Lazboy
#986894
Spring sticking out of back , newer chair , , very uncomfortable
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Lazboy Sofa Review

Lazboy
#981696
Talked into a more expensive sofa with the promise of it being best for my back problems. It wasn't, it was hard as a rock and caused more pain.
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Lazboy Recliner Review

Lazboy
#977562
Lazy out recliner is very expensive JUNK!
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We received our special order Lazy boy reclining couch and reclining love seat 5 days ago. I am super sensitive to smells and kept smelling urine. we left our home came home hours later and our house reeked of cat urine! We smelled the couch and could smell where a cat...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your sifa. We're so sorry for your frustration regarding the odor.Our team would love the opportunity to further investiga...

1.9
I liked
  • Saleslady was great
I didn't like
  • Our couch needs to be replaced immediately
#1053103
This was my 4th & last lazy boy recliner. I had this power recliner for 4 years, the fabric was terrible, then when I called because the leg lift stopped working, they referred me to another company. They couldn't give me an estimate. But said it would be around...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliner. We're so sorry for your frustration regarding the fabric and footrest not working.Our team would love the o...

1.3
#1051595
I bought a MacKenzie sofa on 4/4/2016. It was delivered on 5/19/2017. By day 3, I knew I had made a mistake. The sofa is horribly uncomfortable. Anyone sitting on either end of the sofa sinks into the corner. (And no, we're not obese.) Although others have suggested...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sofa. We're so sorry for your frustration regarding either the cushions or springs.Our team would love the opportunity to invest...

1.7
I liked
  • Honesty of the comfort care technician
I didn't like
  • Fabric advice i received or the quality of the product
  • Music played to those on hold with comfort care
  • Number of stars on website does not accurately reflect reviews
#1050735
I purchased a Lazyboy electric recliner for $1500 and have never been so upset with this POS. After using it for 2 weeks I contacted the seller who ent a man to my home to repair the buttons that allow for reclining. He replaced them and within 2 more weeks the...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the service you've received. Our team would love the opportunity to inve...

1.0
I didn't like
  • Bad quality and service
  • Poor customer service
  • Sales reps attitudes once you bought the furniture
#1049972
Lazboy - Leather between seats felt like paper, and cracked in less than 2 years
I bought a Lazboy recliner sofa, whole grain leather, in July of 2015. the leather between the cushions has felt paper like and weird since day one, but I just did not pay much attention to it, thinking Lazboy quality is trustworthy. but a week ago, I noticed that...
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christinewang
christinewang

As I promised, I will update honestly as this issue progress.The technician came out to check out the defect yesterday. He filed a report to independent LaZBoy franchise. from...

christinewang
christinewang

Update on my process. Yes I can not change the fact that 'miscommunication' has happened that I bought a part vinyl and part leather sofa thought it was all top grain leather ...

1.9
I didn't like
  • Defective leather on sofa seats
#1048033

Featured

Lazboy - Discolored Leather
Lazboy - Discolored Leather
2 Expensive Lazy Boy Recliners, paid approximately $2,300.00 in April 2016, this is what they look like 1 Year Later. Advising my Parents to contact Better Business Bureau to file a Complaint.... Called where they purchased and Owner:Mr. Brown was very rude to my...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your parent's furniture. We're so sorry for your frustration regarding the leather, and for the service they've received. Our team wo...

1.0
#1046523
We purchased 2 small leather rocking/reclining chairs in March 2016 for about $1200. Two screws fell out of the bottom and a metal bar fell to the floor on one chair. Now the chair does not stop rocking when reclined. Called the store and a La-Z-Boy repairman called us...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the two screws coming out, and for the service you've received. Our team...

Anonymous
Anonymous

Its a "limited lifetime warranty". This should have been reviewed with the sales associated who was helping you.

2.1
I didn't like
  • Company does not value its customers
  • Warranty loopholes
#1043308