We purchased two chairs ($1500 each) at the Frisco TX store - 8294 TX-121, Frisco, TX 75034. There was poor workmanship in sewing the fabric darts on the arms leaving fabric sticking out rather than being tucked under to leave a smooth seam. The headrests were also not...Read more
Purchased two (2) leather recliners valued at $1200 each a little over a year ago. We noticed that the color in the leather on one of the headrests was wearing thin. We called the business where the chairs were purchased and were told that we would be contacted by...Read more
I didn't like
- Being charged to look at product after 6 months
Have always purchased lazboy furniture as they have always backed up there product,this is 4th sofa I have purchased from them.After 2 years the arm rest has broken down,and the back of the other side where no one rarely sits is sagging.Called customer service and they...Read more
Lazboy - Received furniture damaged
Took several weeks b4 lz boy contacted me, told technician would be contacting me. Received post card stating what day they would come. No window with hours, and when I'm trying to contact them for a window they're claiming to be at my door. Hours now and no response.
Lazboy - Horrible Commercials
Because I do not understand with all of the money that La-Z-Boy makes by selling their products they cannot put more money into their commercials. Your commercial with Brooke Shields is horrific and makes me want to do anything but by La-Z-Boy. Nothing against her but she appears fake in the commercial and not warm and comforting that makes your consumers want to buy the furniture.
Lazboy - Recliner not functioning
We purchased a two reclining sofas from lazyboy. We had a problem with one 1 week after delivery. They sent out a tech to assess the problem. The brand new sofa had to be replaced. Today, 8 months after delivery of the aofa rhe recliner on the sofa doesnt work. Not even a year. Called the store, was told someone will calm you back. No call back. Lazyboy has some crappy service.
Lazboy Eclipse Reclina Way Leather Sofa Review
Have tried every way possible to speak to a person about problems, This seams impossible
I purchased a Lazy Boy Rocker/Recliner for my husband in 2015. There is a terrible grinding noise when he sits down and the rocker goes back, not using the power... I had to pay $150.00 for repair service. The chair is just 2 years old. The repairman heard the noise,...Read more
Well we have had our Lazy Boy couch for 2 years in the cushions are already breaking down. We had previously bought Lazy Boy before and had no problem with their Furniture lasting for years. The quality is not what it used to be and I don't mind paying a higher price...Read more
We bought a Lazyboy sofa & 2 swivel chairs in May of 2015. We loved them till we noticed that the foam in the arm rest of one of the chairs developed a deep indentation, like the foam just disintegrated. The foam was obviously defective. We are retired with no small...Read more
I will never buy another couch from LazyBoy again. Before we purchased the very expensive couch and recliner, the local store in Natick, MA, sent over a designer to help select a color that would go well with our décor. We accepted her recommendation. When the couch...Read more
I have a rocker recliner under warranty that needs service. The customer service department set me up with appointments which were cancelled by the third party technicians on three different occasions. The customer service department for Lazy Boy thought they were...Read more
Purchased Lazy Boy Astor rocker recliner In Jan of 2014 . Had the memory seat extra added for more comfort. Began to have problems within a short time with the seat part separating and looking awful. Comfort care began to handle everything for the repair the seat part...Read more
I didn't like
- Condescending tone with which they spoke to me
- Not good quality
- Poor quality and being rushed by sales people
bought a push back recliner as surprise for my wife. waited some 3 weeks finally delivered. noticed a gap from foot rest to seat. Upon inspection discovered right leg twisted. Call about it and was told it could be repaired in home. I indicated for the money I paid I...Read more
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