We special ordered a sectional and tables on 08/31, Sofa came in and was paid for in Full 10/13. Upon delivery a call was made by the delivering guy to service dept and store to order "cover" for controls on recliner.
One month later the repair guys shows up not to repair sofa, but LOOK at it. He also was suppose to look at spot on one of the end tables and the padding on one of the arms. He took pictures, left saying he would have to get back with us. I am very upset with my whole experience with Lazy Boy and will not be shopping there again EVER.
We should of sent everything back with the delivery guys, since it was not exactly what we PAID IN FULL for.
Product or Service Mentioned: Lazboy Sofa.
Monetary Loss: $5000.