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DO NOT BUY FROM LA-Z-BOY!!!!!The worst customer service i have ever experienced! I will never buy another sofa from la-Z-boy and would strongly advise others to avoid purchasing anything from them. I bought a sofa from lazy boy a few years ago and made sure to buy the...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your sofa. We apologize for your dissatisfaction regarding the rip and for the service you've received. Our team would love to fur...

1.0
#1020663
Bought recliner for myself. It hurt my tailbone after just one night. Returned to store and purchased a chair for husband which cost 300 more. Had to pay a second delivery charge. After two days with the second chair, husband said it hurt his neck and that chair must...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your recliners. We apologize for your dissatisfaction. Our team would love to further investigate. Please send an email to socials...

1.7
I liked
  • Not a thing about lazboy
  • Not a thing
I didn't like
  • Not being made verbally aware of policy before making purchase
  • That the warranty was absolutely worthless
#1020118
We've have our power leather lazy boy recliner for 24 months. I noticed today that it is peeling where the head touches the recliner. When we bought the recliner, we had purchased a warranty and extended service. Total was $1,542.38. So I was not worried. So I checked...
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Anonymous
Mike Easley

Same experience

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about the leather peeling on your recliner.Our team would love to further investigate. Please send an email to socialsupport@la-z-boy.com w...

1.0
Product
#1018446

Lazboy Recliner Review

Lazboy
#934398
1.7
Lazboy - Simple Review #1476143723
1 of 1
Leather peeling after 1-1/2 years on a1200 dollar reclina-rocker
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Lazboy Sofa Review

Lazboy
#924007
Poor quality. Looked for comfortable furniture so got lazy boy. Not very comfortable. Swivel chair creaks, recliner sofa requires too much leg strength to lower footrest.
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Lazboy Sofa Review

Lazboy
#905224
1.9
Terrible experience! My brand new sofa came with very strange colors and some one came and change only the arm, after waiting almost 3 months , we call again and the company said that our case was closet!
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Lazboy Sofa Review

Lazboy
#904184
1.2
Couch and love seat bought only 2 years ago and now cushions already wore out and want us to pay for them. I think paying $5000 for furniture it should last 10yrs!!! Lazy boy == junk boy
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Ey > I am writing this letter because I am totally disappointed with the couch we purchased and the people we have dealt with during this transaction. On 2/4/17 we went into LazyBoy on Rickey Street in Salem to possibly purchasing a couch. They did not have the color I...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sofa. We apologize for your frustration regarding the service you've received. Our team would love to further investigate. Pleas...

2.0
I liked
  • I liked the couch very much
I didn't like
  • Service man was pretty nice
  • But he
  • Too
#1018403
Lazboy - Customer Care Review
Still haven't heard back from company. They said they had to look further into the complaint.
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janjanster75
janjanster75

They told me that the leather material is obsolete!!! They will do nothing about it. Gave me the address is a company to fix it at my cost. Will never buy another La-Z-Boy!...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your furniture. We're so sorry for your frustration. Our team would love to further investigate. Please send an email to socialsuppor...

2.0
#1017014
Lazboy Manhattan Leather Sofa Review
Lazboy Manhattan Leather Sofa Review
Lazboy Manhattan Leather Sofa Review
Lazboy Manhattan Leather Sofa Review
Lazboy Manhattan Leather Sofa Review
I purched a leather Manhattan reclining sofa back in 2013 from a store called SCS over in Scotland. In early 2015 the leather stated to peel thankfully I took out leathercare but it did not cover leather peeling? Any way they did change the leather it took them 7-8...
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Anonymous
Anonymous

Boy do I agree,I should have read the reviews first. We use to be loyal Laz-boy costumes, never again. I will tell everyone to never buy lazboy. Wish there was a class action ...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your sofa purchased in the UK. We apologize for your frustration regarding the leather. Our team would love to further investigate...

1.8
#1016041
I have had the same happen to my sofa it cost me £1800 I also purched the leatherguard that cost me £120 this was back in July 2013 by 2014 the sofa started to peel and they also told me it was bodily fluids it was like paint. They exchanged the whole left part of the...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your sofa purchased in the UK. We apologize for your frustration regarding the leather. Our team would love to further investigate...

#1015839
I have a renew recliner that is about 4 years old and the fabric is already worn through in several spots. The chair was barely sat in the first year we had it. I went to our local La-z-Boy store and was told the chair was not covered under warranty but they would...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We apologize for your frustration regarding the renew fabric wearing through. Our team would love to further investiga...

2.3
#1014716
When they say "lifetime warranty" you want to believe that....the truth is its a VERY limited lifetime warranty!!! We purchased a power reclining sofa and chair last year. I didn't catch the "your cushions are only guaranteed for 1 year" due to a surgery. They waived...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your power reclining sofa and chair. We apologize for your frustration regarding the warranty. Our team would love to further inve...

2.8
I liked
  • Floor model
I didn't like
  • Customer support
#1013657
On 12-12-16, I ordered 2 recliners ($1600 each). On 12-17-16, I was called and told that I would have to pick out a new pattern. On January 24, the chairs were delivered. One of the chairs arrived with a broken leg. I did not accept it. I was told that the store would...
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2.4
I didn't like
  • Zero customer service
#1012590