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Was given run around for months on my new understaffed reliner. Finally all fillers came one at a time. Was having like new couch re stuffed one did seat. Comfort Care kept switching we will fix we won't. Depend on whom you talk to. Oh the on holds we're offer. Last...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the service you've received.Our team would love the opportunity to inves...

1.5
#1041586
I have two Lazy Boy Rocker Recliners that are less than two years old. Both are all lumpy on the leg cushion areas. They look and feel absolutely horrible. We are both under 200 pounds with no kids in the house. These chairs are an embarrassment to both me and your...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the leg cushion area.Our team would love the opportunity to investigate ...

2.1
#1041511
Was told if I purchased the loveseat and chair they would keep it at the store until my floors were refinished. Not so, all they did was harass me to pick it up. When I picked it up and paid the balance, I noticed I was billed for pro warranty which I said I did not...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your loveseat and chair. We're so sorry for your frustration regarding the service you've received.Our team would love the opportunit...

Anonymous
Anonymous

You should have gone to a corporate retail store to purchase.

#1041037

Lazboy Sofa Review

Lazboy
#954538
2.0
We purchased a lazy boy sofa with the power lift option 18 months ago. This is by far the worst $2000 piece of *** ever. I had lazy bor come to tbe house 3 times for the loosening of the frame work and one seat replaced. Evey time they came it wentback to loose in 2 weeks. After a year not covered be warrentee so we have a loose piece of *** to sit on.
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Lazboy Recliner Review

Lazboy
#953734
2.3
We purchased an expensive recliner at the Wilmington NC store approximately a year ago and it is falling apart. Went back to store and they offered no solution other than they would come and look at the chair if we paid for the visit. Let the BUYER BEWARE...NEVER AGAIN.
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Lazboy Recliner Review

Lazboy
#950813
Metal in lazy boy recliner just snapped off dont understand have bought lazy boy for years this chair paid over 700 its leather loved the chair but this doesnt make since
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Lazboy Customer Care Review

Lazboy
#934598
4.2
We purchased furniture back in July. When delivered it had multiple problems. I must say when i posted there had been problems i was immediately contacted by corporate. They couldnt have been nicer! We currently have furniture that will go back when are new ones comes.
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Hi, I bought a Lancer Power Recline XR the other day for $1400+, thinking this company would sell the same quality product they did years ago when i was a kid. (WRONG). It was the worst quality recliner I have seen in years. Comparable to one you would buy for $300. It...
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Anonymous
NamDoc

Situation resolved by y getting $$ return and buying a excellent chair,a Catnapper. Also making sure not to buy this product again. Thanx

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the odor.Our team would love the opportunity to assist. Please send an e...

I didn't like
  • Quality and durability of product
#1040810
We purchased two lazy boy recliners about 21/2 yrs ago. My husbands was over $1000.00 & mine was $800.00. Well needless to say we call them Lazy *** Chairs! Mine hasn't worked properly after 6 service calls & now leans against the back living room wall because it tips...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your power recliner. We're so sorry for your frustration regarding broken chairs and for the service you've received. Our team would ...

1.4
#1040686
Contacting them regarding this product bought 8 months ago was futile. They wanted me to purchase the third bladder knowing fully well the product must be defective to be so bad in such a shot time. After speaking with a sales person I asked for the manager who I was...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sleeper sofa. We're so sorry for your frustration regarding the service you've received. Our team would love the opportunity to ...

1.0
Product
#1039977
This is my fourth Lazyboy chair in 40 years. The previous three were built like tanks and never needed repair. I only gave them away ehen moving. This newest -- and most expensive ($1500) -- has broken twice in less than two years. First, the entire metal base...
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olddominiongirl
olddominiongirl

Chair has finally been repaired. When technician turned it over to fix, he found that the frame had broken as well. This was the second frame replacement in under two years....

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair. We're so sorry for your frustration regarding the left arm detaching from the chair.Our team would love the opportunity t...

1.6
#1039417
Lazy Boy –Kincaid Chair In November, 2010, my wife and I bought a Kincaid sofa and oversized chair from your Lazy Boy Gallery in Myrtle Beach, SC. Needless to say, we were extremely disappointed that we had to RETURN THEM TWICE!!! We discovered in March, 2017, the arm...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your Kincaid chair. We're so sorry for your frustration regarding the dent in the arm of the chair, and for the service you've receiv...

#1039220
Update from previous review of 30 days - $4800 furniture bought 90 days ago looks like 2 years old with wrinkling/buckling of material on arm rests classified by La-Z-Boy as Normal and 2 Springs break while sitting & watching TV - same Springs in Recliner hat was fixed...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the broken springs.Our team would love the opportunity to assist. Please...

1.2
#1038357
Update from previous La-Z-Boy post (2 months ago) - after denying request that severe material wrinkling and buckling is abnormal on 5 of 6 arm wrests in couch, love seat and chair ( they say it is normal) I begin to hear loud creaking noises from large couch (still...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sofa. We're so sorry for your frustration regarding the loud creaking noises and wrinkled material.Our team would love the oppor...

Anonymous
Anonymous

Saw La-Z-Boy truck driving in my area - stopped by homeowner 2 blocks away and asked them to come by and see lousy workmanship - they couldn't believe the trouble and said pro...

1.0
#1037307