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In September 2016 we ordered/purchased two couches, a chair, side table and ottoman from the La-Z-Boy store in Springfield, IL. When the furniture came in, they said there was a problem with the ottoman (two small spots in the leather) and that we could keep it while a...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your ottoman. We're so sorry for your frustration regarding the service you've received. Our team would love to further investigat...

1.8
I didn't like
  • Did not care about customer
  • Service was abysmal
  • Low quality construction
#1000973
I purchased a lazy boy recliner a year ago, and was very happy with it. I wanted to purchase another one, and visited two lazy boy stores. The chairs were not the same quality. They were no where near as firm. Upon questioning the salesperson, I was told that my chair...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recent shopping experience. We're so sorry for your frustration. Our team would love to further investigate. Please send an emai...

3.7
#1000663
we have an electric lazyboy chair and the general occupant really likes it as a piece of comfortable furniture. However, is there any way we can turn down the blue light in the remote? It is so bright it lights up the room at night. We are always being told that blue...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair! The blue back-light on the handwand stays lit as a function of the recliner.It will turn off if the chair is unplugged fr...

#998632

Lazboy Recliner Review

#934398
1.7
Lazboy - Simple Review #1476143723
1 of 1
Leather peeling after 1-1/2 years on a1200 dollar reclina-rocker
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Lazboy Sofa Review

#924007
Poor quality. Looked for comfortable furniture so got lazy boy. Not very comfortable. Swivel chair creaks, recliner sofa requires too much leg strength to lower footrest.
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Lazboy Sofa Review

#905224
1.9
Terrible experience! My brand new sofa came with very strange colors and some one came and change only the arm, after waiting almost 3 months , we call again and the company said that our case was closet!
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Lazboy Sofa Review

#904184
1.2
Couch and love seat bought only 2 years ago and now cushions already wore out and want us to pay for them. I think paying $5000 for furniture it should last 10yrs!!! Lazy boy == junk boy
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Lazboy - Poor quality & and poor service reps
I bought furniture two years ago, and the quality of the furniture is really poor and I paid more money for it. I will put pictures on here to show you the quality of the furniture that was taken just two months after I purchased it. What's even worse is how angel and...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your furniture. We're so sorry for your frustration regarding the service you've received from your local retailer. Our te...

1.5
#997851
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Sofa and chair are both less than five years old. When we purchased our La-Z-Boy, we were told it was 100% real leather. I do not see a real quality la-z-boy in these pictures (see attached facebook website). Started peeling after the one year warranty expired. Peeling...
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lazboyproblems
lazboyproblems

Very poor product and customer service. For the price we paid, a four year old sofa should not have these issues. The salesman also told us it was real leather, and when I spo...

Anonymous
Yvonne

I also have an inferior product in the leather and construction. Paid $5,000 for my furniture and foam at the arms separating from the wood at both ends. Now the frame at th...

1.0
I didn't like
  • Poor quality product
I had a LB recliner I bought in the early '90's. The padding and fabric was finally so destroyed a few years ago that I decided to replace it even though the mechanism worked perfectly. Because the original had been so good I did not adequately examine the entire new...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thank you for taking the time to contact us about your recliner and table. We're sorry for your dissatisfaction regarding the frame of the recliner, and for the shelf sh...

1.8
I didn't like
  • Bad experience
#995636
I purchased two identical recliners 3 years ago at the Lazboy store in Fort Myers, FL. One of the recliners had the leather dissolve in the area where my husband's head rested and I felt it was due to a hair product. I agreed to pay almost $500 for a replacement back...
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1.0
#994910
Wow...What a surprise when I called for repair service on my recliner and was told I would have to pre-pay $109.00 for an hour service call to replace a defective part. I was reluctant to do this, but was assured the technician would have the correct part when he...
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3.4
I liked
  • That it once was a good brand
  • Company reputation and it was a michigan company
  • It was a re
I didn't like
  • Misleading service practices with no refund
#993233
Poor quality along with poor customer service! It has been almost three months and still getting new parts for chair instead of just bringing me a new one! I would not buy one for my dog to use!!!! I have made so many phone calls to customer service. Have been waiting...
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1.0
#992943
In 1997 I purchased 2 Lazy Boy recliners. They lasted 14 years. Great chairs. But 3 years ago I again purchased 2 more. We were doing work on our house so I kept the new ones in their boxes. Afte about a year I replaced the ones I had for over 14. After the first 8...
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1.5
I liked
  • Layout of store
  • That i could customize
I didn't like
  • Cheaply built chair
  • Poorly assembled
  • Company does not value its customers
#992166