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purchased a chaise lounge for $750.00. I'm a disabled senior and cannot throw my $$ around. From the time it was delivered, I noticed that the feet were crooked but the men straightened out. I noted after sitting a few times, I "hit bottom", reported this, and repair...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your chaise lounge. We apologize for your frustration regarding the service you've received and for your dissatisfactio...

1.3
I liked
  • Some customer service
#1098893
Purchased two recliners in early 2017.Sale occured in Florence Ky. Within one month it was necessary to have one of the two items repaired. From that experience to the time of this writing there has been three additional repairs and the chair has been replaced once. As...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliner. We apologize for your frustration regarding the cracking sound coming from the frame.Our team would love th...

1.0
#1098501
Lazboy - Poor Warranty and Customer service
Lazboy - Poor Warranty and Customer service
Lazboy - Poor Warranty and Customer service
9-1-17 Below are previous posts.....As a recap, had an expensive LazyBoy Recliner breaking....Got a hold of them 24 July 2017....Unsatisfied, go to store purchased where the two managers their were stellar....Got me setup just to have customer care make an appt. for...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliners. We apologize for your dissatisfaction regarding the service you've received. Our team would love the oppor...

2.2
I didn't like
  • Customer service results
  • Worst service of any company ever encountered in 60 years
#1096792
Lazboy - Simple Review #1490739653
Lazboy - Simple Review #1490739653
1/2

Lazy Boy Review

Lazboy
#1026796
1.3
Details
Leather is flaking off where the natural cracks are. They send their own leather specialist out who writes a *** report saying it's normal for leather to do that . When she was saying to my face that she doesn't know why it was happening.
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Lazboy Recliner Review

Lazboy
#1024767
1.7
Details
We bought a Lazboy Recliner and after 2 years the front spring clips were so sharp it ate through the padding and fabric just from sitting, anyway I have exhausted all of my options I guess, we were really disappointed in Lazboy, won't buy again
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Customer service
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Staff
Style and Design
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Warranty
Website

Short Review on February 26, 2017

Lazboy
#1013987
1.0
Details
Foot rest also broke in less than a year What a piece of ***
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Product or Service Quality
Reliability
Style and Design
Value for money
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Lazboy Recliner Review

Lazboy
#1011690
1.2
Details
We have owned three La Z boy recliners in the past. The were all comfortable with good support and well made. The fourth one we bought was another story. It not only looks cheap, it is poorly made with inferior materials. It's uncomfortable, and the padding shifts and parts fall out. We will never shop La Z Boy again. What a disappointment.
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Delivery Service
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Warranty
We've bought Lazy Boy products for almost 30 years and have been highly satisfied. Last month we purchased two Sheldon Reclina-Rockers and the quality was terrible. The fabric on both right arms was bunched, while the left arms were tight. There was a squeak during...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your Sheldon recliners. We apologize for your dissatisfaction regarding the service you've received. Our team would love t...

Anonymous
Mike

Same issues here

#1096171
I am a local business owner and have always referred people to lazyboy. How they respond to my issue now will determine any future discussions on their quality. The arm to the chair has fallen off after only 6 months of very lite use. I noticed the frame of the chair,...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your chair. We apologize for your dissatisfaction regarding the arm of the chair coming off.Our team would love the opport...

Anonymous
Anonymous

Followed up the following day and spoke with someone in the repair shop it was extremely friendly and professional. They agreed to in fact offered to fix the chair free of cha...

1.8
#1096018
Don't buy anything from lazy boy Pensacola FL. They don't stand behind their products. Bought an elec recliner for $3,000.00 been repaired 6 times and it's still a piece of ***. One side only works about 3 days a month. Another issue with it. I have a bad back and what...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your power chair. We apologize for your dissatisfaction regarding the service you've received.Our team would love the oppo...

#1092836
Their service plan is also not good. My latest purchase -- a sofa came with missing hinges and a spring that broke in 2 years. I bought their product because of lifetime warranty but it did not honor this warranty. They are living on a name from the past that no longer...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your sofa. We apologize for your dissatisfaction regarding the broken spring.Our team would love the opportunity to furthe...

#1091423
Have purchased several Lazy Boys years ago and very pleased but was talked into a Pinnacle Reclining Sofa in 2010. Very bad decision. Is falling apart. Sections are separating and have "paid" to have hardware replaced once and now sagging again. The quality of this...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your Pinnacle sofa. We apologize for your dissatisfaction regarding the sections separating. Our team would love the oppor...

#1091204
I purchased two Lazy Boy lift recliners for my husband that has Parkinson. The chairs have been nothing but trouble. My husband has gotten trapped in the chair more than once because it failed to lower. Lazy boy has terrible service and the quality of the chair is...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your lift chairs. We apologize for your dissatisfaction regarding the service you've received and that the chair is stuck ...

Anonymous
Smitty

Very sorry about your afflicted husband's condition. I've read a lot of complaints about those expensive products from that company so I guess I understand why our local franc...

2.0
I didn't like
  • Were not helpful in solving the problem
#1090855
1 1/2 years ago I purchased a couch from La-Z-Boy. It is the worst piece of *** I've ever owned. It hurts so much to sit on. It's incredibly uncomfortable. Right after I purchased it I told them that it was uncomfortable and they came out and put the same stuffing that...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your sleeper sofa. We apologize for your dissatisfaction regarding the cushions.Our team would love the opportunity to fur...

#1090483