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I payed about 1000 $ for this lazy boy ! The quality is poor to say the least !! I will never perches another lazy boy chair!! I bought 5 chairs from them in the past !! I need to replace 2 chairs now and They wont get my business !! cant find the video to fix it...
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1 comment
Coralie
#1776849

I have 2 leather power recliners approx. 4 yrs old.

Both foot rests are broken. Plastic parts in mechanism are poorly designed and not rugged enough to withstand the forces of the actuators. Metal actuator knuckle on end of stroke bar have broken at the threads on both chairs once. One chair twice.

As a mechanical engineer I would repair them myself however have not been able to find the parts online. The furniture part of the chairs are in very good condition.

Hate to throw them out. Won't replace them with LAZY BOY products if I can't get them repaired.

Review
#1519110 Review #1519110 is a subjective opinion of poster.
Product
Lazboy Recliner
On 8/30/2015 I purchased a La-Z-Boy rocking recliner, which I thought was all leather, for $999.97 from the La-Z-Boy store in Naples, FL and on the advice of the salesperson, I also purchased an extended warranty plan with a company named Furniture Care Protection. In...
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2 comments
LaZBoy
#1681878

Hi there, we appreciate you reaching out to us about your rocking recliner. We apologize for your frustration regarding the service you've received.

Our team would love the opportunity to further investigate. Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and the name/location of the retailer you purchased from.

Please include review number 1517920 in the subject line of your email. Regards, La-Z-Boy Incorporated

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Review
#1517920 Review #1517920 is a subjective opinion of poster.
Product
Lazboy Recliner
Reason of review
Bad quality
Loss
$1000
Well, at least I am not the only one experiencing this problem. After getting the run around from Lay-Z-Boy Service Department about a specific code number, I have resorted to looking on the web for the original manufacturer to order a new air-bladder. I am thinking...
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1 comment
LaZBoy
#1674774

Hi there, we appreciate you reaching out to us about your sleeper sofa. We apologize for your frustration regarding the service you've received.

Our team would love the opportunity to further investigate. Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and the name/location of the retailer you purchased from.

Please include review number 1514939 in the subject line of your email. Regards, La-Z-Boy Incorporated

Review
#1514939 Review #1514939 is a subjective opinion of poster.
Reason of review
Poor customer service

I bought 2 new lazy boys before knee surgury in late January this year. 2019. | Lazboy review from Traverse City, Michigan

the delivery guys did not lock the top to the bottom. Not your faught . My wife locked them in and tonight was my third night of night of my chair falling backwards and folding. I will seek every review of your chairs and denounce. My great grandparents all the way down to me said to buy a lazy boy. I did for years, bought this one and another, and what a mistake. Never again. I will put in my deer blind and call it a waste. I cant recline but can rock. Your company has truly turned to the worst. I think I need to talk to a lawyer about the damage and pain to my knee. I am 215 pounds. It is not my weight
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Review
#1512393 Review #1512393 is a subjective opinion of poster.

Leather rocker recliner. | Lazboy review from Monroe, Louisiana

Leather rocker recliner. - Lazboy review
I have a top of the line leather rocker recliner. It makes a noise when you rock. This is the 3rd chair. They repaired once , ordered a new one same thing.. It is a sorry made chair and cost way to much. Will never buy a Lazy Boy product again. Have emailed and talk with these people at Lazy and get a round around or not even answer email.. The dealer I bought it from has done all they can do. Can not fix this model chair. It is a Mahogany made at the Plant Neosho, cover Le962478 Style # 010433. This chair has a problem with it and can not be fixed. Verlin Smith Lake City Arkansas.... Gave 1,200 for the chair.
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Review
#1512368 Review #1512368 is a subjective opinion of poster.
Product
Lazboy Recliner
Reason of review
Bad quality

Good News | Lazboy review

I posted a complaint on this sight a couple of weeks ago complaining about the deterioration of our living room furniture. We had a problem with our furniture and originally had hit a wall trying to resolve the issue. However, La-Z-Boy Furniture in Winnipeg has come to the rescue and replaced our furniture - at no cost to us. Thanks to the manager and staff.
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Review
#1511864 Review #1511864 is a subjective opinion of poster.
Service
Lazboy Customer Care
Reason of review
Good customer service

Avoid this *** furniture - customer service is a joke | Lazboy review from North Westside, Florida

2.0
Details
I spent over $5K on a leather sectional about 2 years ago. It's now cracking and peeling, and after much back-and-forth with customer service, their response is to offer me 50% a replacement purchase. Why I'd pay to replace a defective piece is beyond me. Stay away from this manufacturer. For the cost you could do much better.
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Review
#1510693 Review #1510693 is a subjective opinion of poster.
Cons
  • Poor warranty
  • Poor materials and poor workmanship
Reason of review
Bad quality
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
  • La-Z-Boy Warranty

Garbage and nasty store owner | Lazboy review

1.0
Details
Garbage and nasty store owner - Lazboy review
Garbage and nasty store owner - Lazboy review
Garbage and nasty store owner - Lazboy review
After spending thousands on a Greyson leather motion sofa and loveseat and going to the store several times to complain and calling, I’m disgusted and disappointed. The cushions have gone flat and the frame slams into your back when trying to sit. The store repeatedly said I had no options and have now changed their answer to “It’s a one year warranty.” Can’t get the owner on the phone, imagine that. It’s the Springfield Illinois store. Beware, the cushions are junk and you won’t get any help from them. I began contacting them after having the garbage furniture for a week but never got any help. I’ve emailed and gotten a response from La-Z-Boy but they are waiting for the store to respond.
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Review
#1509134 Review #1509134 is a subjective opinion of poster.
Product
Lazboy Loveseat
Pros
  • Look of the couches
Cons
  • All they do is give me the run around
  • Fix it the first time
  • Everything at this point
Reason of review
Warranty issue

Dissatisfied with recliners purchased at Art Vans. | Lazboy review from Petoskey, Michigan

I am extremely disappointed with our chairs (2) purchased from Art Van. The seat.on mine sags on the right side. My husbands doesn't set straight. Are the chairs seconds since we purchased them at Art Vans in Petoskey, Michigan. Just wanted to let you know how dissatified we are. David and Iris Lesh Alanson, Michigan 49706 231-203-2052
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Review
#1504786 Review #1504786 is a subjective opinion of poster.
Product
Lazboy Recliner
1.7
Details
Beware of purchasing anything from LazBoy
Beware of purchasing anything from LazBoy
Beware of purchasing anything from LazBoy
Sad We had an issue with the fabric on the recliner we purchased. It was peeling off in many places, especially at the seams. We contacted Customer Service to see what it would cost to get it redone as it is my husband's favorite chair and we were told it would be...
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1 comment
LaZBoy
#1669375

Hi there, we appreciate you reaching out to us about your recliner. We apologize for your frustration regarding the fabric peeling Our team would love the opportunity to further investigate.

Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and the name/location of the retailer you purchased from.

Please include review number 1501672 in the subject line of your email. Regards, La-Z-Boy Incorporated

Review
#1501672 Review #1501672 is a subjective opinion of poster.
Product
Lazboy Recliner
Cons
  • No satificatory solution to problem
  • Responce i got from customer service
Reason of review
Bad quality
Loss
$990
Preferred solution
Let the company propose a solution