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Lazboy - 3 Lancer back failures in less than 3 years
Lazboy - 3 Lancer back failures in less than 3 years
Lazboy - 3 Lancer back failures in less than 3 years
In less than 3 years the back on my motorized Lancer rocker recliner has had the back frame fail, 3 times now. By fail, I mean the frame has broken at glued joints on the left side. This failure has caused the joints on the right side to open up. The frame rails are...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your Lancer recliner. We're so sorry for your dissatisfaction regarding the frame piece breaking and for your frustrati...

Lazboy - Extended warranty waste of $$$$$
Lazboy - Extended warranty waste of $$$$$
Well make sure not to waste your money on the extended warranty. And the butt of the chair will sink a few months after the 3 years owning it so you will have to fix it yourself. All the money you spend to have quality furniture and you don't get it. And you call them...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your chair. We're so sorry for your dissatisfaction regarding the cushion flattening. Our team would love the opportuni...

1.5
#1069236
Lazboy - Leather between seats felt like paper, and cracked in less than 2 years
I bought a Lazboy recliner sofa, whole grain leather, in July of 2015. the leather between the cushions has felt paper like and weird since day one, but I just did not pay much attention to it, thinking Lazboy quality is trustworthy. but a week ago, I noticed that...
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christinewang
christinewang

As I promised, I will update honestly as this issue progress.The technician came out to check out the defect yesterday. He filed a report to independent LaZBoy franchise. from...

christinewang
christinewang

Update on my process. Yes I can not change the fact that 'miscommunication' has happened that I bought a part vinyl and part leather sofa thought it was all top grain leather ...

1.9
I didn't like
  • Defective leather on sofa seats
#1048033
Lazboy - Simple Review #1490739653
Lazboy - Simple Review #1490739653
1/2

Lazy Boy Review

Lazboy
#1026796
1.3
Leather is flaking off where the natural cracks are. They send their own leather specialist out who writes a *** report saying it's normal for leather to do that . When she was saying to my face that she doesn't know why it was happening.
Comment
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Lazboy - Simple Review #1476143723
1/1

Lazboy Recliner Review

Lazboy
#934398
1.7
Leather peeling after 1-1/2 years on a1200 dollar reclina-rocker
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Lazboy - Simple Review #1461805257
Lazboy - Simple Review #1461805257
1/2

Lazboy Recliner Review

Lazboy
#837484
2.1
Terrible leather recliner worn and seam on one arm tearing
Comment
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Lazboy - Simple Review #1405377550
1/1

Couch Review

Lazboy
#510224
our couch completely fell apart in 4 years and they won't help at all - not even a deal on a new one. BRUTAL!!!
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Lazboy - 3 year old Lazyboy Reese Electric Recliner Sofa headed to the Dump today
Lazboy - 3 year old Lazyboy Reese Electric Recliner Sofa headed to the Dump today
Lazboy - 3 year old Lazyboy Reese Electric Recliner Sofa headed to the Dump today
Today we finally dumped the worse piece of furniture we ever owned. It was a piece of *** after a year, bubbled, cracked peeled and even with the extended warranty and many emails and letters, only thing that was done was to send a replacement foot rest. They claimed...
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Anonymous
Anonymous

We have a couple h of two years or less and the head rests on both sides have done the same thing we have spoke to the furniture store and were informed the same thing .Your ...

1.7
I didn't like
  • Leather-like fabric is peeling and cracking
  • Lack of honoring warranty
  • Most of the time they were rude and not helpful at all
#1035995
Lazboy - Maverick recliner
I bought a Maverick La-z-boy recliner for $1500. And bought the warranty , told by the clerk, covered top to bottom for 5 years. After 2 years, the leather on the arm of the chair, wore complete thru. I called customer service, was told they no longer use the warranty...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your Maverick recliner. We apologize for your dissatisfaction regarding the leather. Our team would love to further investigate. P...

1.8
I didn't like
  • Customer service follow-up
#1026558
Lazboy - Uncomfortable , not good quality
Lazboy - Uncomfortable , not good quality
No where near as comfortable as the one in the store Seams run across arm rest where your hand rest ,piping crooked on one side No longer set in and only had it 5 days No call back from store Sent email photos , no response Left voice mail for manager No response...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your Kennedy sofa. We apologize for your dissatisfaction regarding the seams and piping. Our team would love to further investigate. ...

Anonymous
Anonymous

you could call Lazyboy comfort care they will send a tech out to look at it

I didn't like
  • Quality
#1025414
Lazboy - Substandard Construction/Body Support
We purchased a Lazyboy couch with the chase lounge end piece. When we sit on the right part of chase section, it feels like you are falling to the right. When sitting on the section next to the chase, it feels like you're falling to the left. We had them come out & put...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sofa. We apologize for your dissatisfaction regarding the cushions. Our team would love to further investigate. Please send an e...

1.7
I liked
  • Design
I didn't like
  • Poor value
#1021179
Lazboy - Customer Care Review
Still haven't heard back from company. They said they had to look further into the complaint.
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janjanster75
janjanster75

They told me that the leather material is obsolete!!! They will do nothing about it. Gave me the address is a company to fix it at my cost. Will never buy another La-Z-Boy!...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your furniture. We're so sorry for your frustration. Our team would love to further investigate. Please send an email to socialsuppor...

2.0
#1017014
Lazboy - Manhattan Leather Sofa Review
Lazboy - Manhattan Leather Sofa Review
Lazboy - Manhattan Leather Sofa Review
Lazboy - Manhattan Leather Sofa Review
Lazboy - Manhattan Leather Sofa Review
I purched a leather Manhattan reclining sofa back in 2013 from a store called SCS over in Scotland. In early 2015 the leather stated to peel thankfully I took out leathercare but it did not cover leather peeling? Any way they did change the leather it took them 7-8...
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Anonymous
Anonymous

Boy do I agree,I should have read the reviews first. We use to be loyal Laz-boy costumes, never again. I will tell everyone to never buy lazboy. Wish there was a class action ...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your sofa purchased in the UK. We apologize for your frustration regarding the leather. Our team would love to further investigate...

1.8
#1016041

Featured

I spent a lot more money to buy Lazy Boy based on quality. What a mistake- the leg lift broke two months after using it. Here is a video.
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your loveseat. We're so sorry for your frustration regarding the broken footrest.Our team would love to further investigate. Please s...

Anonymous
Lenny brown

Poor quality Yet I paid more??

2.5
#1008080