filters
state:
Show
city:
Show
category:
Show
product:
Show
I bought a very expensive comfort foam Lazy-Boy recliner in Boardman, Ohio. Now two years later, the leather look material has worn through in four places. When I contacted Lazy-Boy, they put me through many hoops to jump through before they gave me an answer. They offered $150.00 off if I buy a new recliner. Now this recliner is supposed to have a lifetime guaranty but since they started getting materials from china, they won't honor a darn...
Read more
#1011105
I spent a lot more money to buy Lazy Boy based on quality. What a mistake- the leg lift broke two months after using it. Here is a video.
Read more
Anonymous

Lenny brown Poor quality
Yet I paid more??

This is a flaw in the leather which appeared in an area that isn't even in a normal wear area on the seat back. The rest of the chair is in good condition. We have always had La Z Boy furniture in iur home and still have a La Z Boy hideabed that is nearly 30 years old but is in very good condition. We are getting ready to replace the sofa just to update our living room but will not be buying La Z Boy due to the way we have been treated. we will...
Read more
LaZBoy

LaZBoy Hi There,
Thanks for reaching out to us about the flaw in the leather on your chair. Our team would love to further investigate.
Please send an email to socialsupport@la...

2.9
I liked
  • Good delivery service
  • Extremely dissappointed
  • Choices of fabrics and style
I didn't like
  • Kentwood mi franchise customer service
  • Bad experience
#1002321

Lazboy Recliner Review

#934398
1.7
Lazboy - Simple Review #1476143723
1 of 1
Leather peeling after 1-1/2 years on a1200 dollar reclina-rocker
Comment
Show

Lazboy Recliner Review

#837484
2.1
Lazboy - Simple Review #1461805257
Lazboy - Simple Review #1461805257
1 of 2
Terrible leather recliner worn and seam on one arm tearing
Comment
Show

couch Review

#510224
Lazboy - Simple Review #1405377550
1 of 1
our couch completely fell apart in 4 years and they won't help at all - not even a deal on a new one. BRUTAL!!!
Comment
Show
I bought furniture two years ago, and the quality of the furniture is really poor and I paid more money for it. I will put pictures on here to show you the quality of the furniture that was taken just two months after I purchased it. What's even worse is how angel and Alice spoke with me about trying to help me get my furniture repaired. The only thing she could do is just recite the warranty guidelines. Whatever happened to the day when...
Read more
LaZBoy

LaZBoy Hello,
Thanks for taking the time to contact us about your furniture. We're so sorry for your frustration regarding the service you've received from your local retailer.

1.5
#997851
Sofa and chair are both less than five years old. When we purchased our La-Z-Boy, we were told it was 100% real leather. I do not see a real quality la-z-boy in these pictures (see attached facebook website). Started peeling after the one year warranty expired. Peeling and total garbage for something costing $3,000. https://www.facebook.com/La-z-boy-problem-923417027778023/?ref=br_rs Contacted La-Z-Boy and the material was discontinued and they...
Read more
Anonymous

Anonymous We have 2 recliners that did the same thing. when we told the sales people about they all acted like they had never heard of such a thing. Not a fan.

LaZBoy

LaZBoy Hi there,
Thanks for taking the time to contact us about your sofa and chair. We apologize for your frustration regarding the leather, and for your dissatisfaction regardin...

1.0
I didn't like
  • Poor quality product
We are very unhappy with the rocker/recliners we purchased. For the 3rd time in 5 yrs the leather has peeled off of the chairs. Lazy Boy has not assumed any responsibility for the obvious defect. We have pd out of pocket for repairs twice, now what!! Very very disappointed
Read more
#991667
I have purchased Lazy Boy furniture my entire life, About 15 months ago I replaced all my living room furniture an at a significant price. The quality of this furniture is in no way comparable to the older Lazy Boy rocker recliners that I still have. I will be lucky if it lasts more than a couple years, it is already failing in several areas. First the base where the top and bottom roll over each other to recreate the rocking effect,, the bottom...
Read more
2.9
I liked
  • Furniture looks nice on the outside
I didn't like
  • Construction of the furniture is very cheap
#990981
"Long story short, La-Z-Boy sells an inferior product, and they won't acknowledge its problems or reimburse their customers. This couch is still less than 2 years old." This from the review of another dissatisfied customer. We have the same experience with our sleeper sofa purchased in 2013 with a five year extended warranty for the bonded leather-- and are told that because the peeling is not caused by an accident, it is not covered by our...
Read more
LaZBoy

LaZBoy Hi there,
Thanks for reaching out to us about your furniture. Our team would love the opportunity to further investigate.
Please send an email to socialsupport@la-z-boy...

marilyn_2016

marilyn_2016 maybe a class action suit is in order!

2.3
I liked
  • Design and appearance of product when purchased
I didn't like
  • Bonded leather material manufacture flawed - peeling
  • Company not standing behind product quality
  • Excuses given to not rectify obvious material flaw
I bought a leather sofa 2 years ago. started peeling,I paid $1300 on sale! I found out that it was recycled leather, now were in my papers does it state that.I called them and got the run around I sent pictures, They claim it was not their fault and there is 1 year warranty on cover. No kids live in my house . My husband and myself . do not jump around on it! or misuse it with all of these complaints I think its their shoddy materials. Customer...
Read more
LaZBoy

LaZBoy Hello,
Thanks for reaching out to us about your furniture. We apologize for your frustration regarding the cover peeling and for your frustration regarding the service you'...

marilyn_2016

marilyn_2016 poor quality always not their fault out 1300 dollars!

1.7
I liked
  • Floor model
I didn't like
  • Are not interested in complaints
#974755

Contact Lazboy

Headquarters Address:
La-Z-Boy Incorporated
1284 N. Telegraph Road
Monroe, MI 48162-3390
Phone:
(800) 375-6890
More

Companies similar to Lazboy

Top Rated Products Manufactured by Lazboy

Bought 2 recliners 3/14. Developed rashes 1 month later but never realized it was the chairs. Things continued to get worse and after tons RX steroid cream and benadryl. I went through patch testing and nothing. Decided to conduct a patch test using a piece of the leather. When the Dr. removed it the culprit of all my rash problems was revealed. The leather actually causes burning, itching and bumps. There is something very harsh and dangerous...
Read more
LaZBoy

LaZBoy Hi there,
Thanks for reaching out us about your furniture. Our team would be happy to further investigate. Please send an email to socialsupport@la-z-boy.com with your name...

I didn't like
  • Chemicals in the material
#972366