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Lazboy - Substandard Construction/Body Support
We purchased a Lazyboy couch with the chase lounge end piece. When we sit on the right part of chase section, it feels like you are falling to the right. When sitting on the section next to the chase, it feels like you're falling to the left. We had them come out & put...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sofa. We apologize for your dissatisfaction regarding the cushions. Our team would love to further investigate. Please send an e...

1.7
I liked
  • Design
I didn't like
  • Poor value
#1021179
Lazboy - Cheap material on a very expensive recliner! Bad customer service!
I bought a very expensive comfort foam Lazy-Boy recliner in Boardman, Ohio. Now two years later, the leather look material has worn through in four places. When I contacted Lazy-Boy, they put me through many hoops to jump through before they gave me an answer. They...
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Anonymous
Not yet

I have had such terrible customer service! Had I taken the time to see if there were any issues I would NEVER bought from them! I will post more after I have HOPEFULLY resolve...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your chair. We're so sorry for your frustration regarding the leather coming off. Our team would love to further investigate. Plea...

#1011105
Lazboy - Poor quality & and poor service reps
I bought furniture two years ago, and the quality of the furniture is really poor and I paid more money for it. I will put pictures on here to show you the quality of the furniture that was taken just two months after I purchased it. What's even worse is how angel and...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your furniture. We're so sorry for your frustration regarding the service you've received from your local retailer. Our te...

1.5
#997851

Lazy Boy Review

#1026796
1.3
Lazboy - Simple Review #1490739653
Lazboy - Simple Review #1490739653
1 of 2
Leather is flaking off where the natural cracks are. They send their own leather specialist out who writes a *** report saying it's normal for leather to do that . When she was saying to my face that she doesn't know why it was happening.
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Lazboy Recliner Review

#934398
1.7
Lazboy - Simple Review #1476143723
1 of 1
Leather peeling after 1-1/2 years on a1200 dollar reclina-rocker
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Lazboy Recliner Review

#837484
2.1
Lazboy - Simple Review #1461805257
Lazboy - Simple Review #1461805257
1 of 2
Terrible leather recliner worn and seam on one arm tearing
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Couch Review

#510224
Lazboy - Simple Review #1405377550
1 of 1
our couch completely fell apart in 4 years and they won't help at all - not even a deal on a new one. BRUTAL!!!
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Lazboy Recliner Review
Lazboy Recliner Review
Lazboy Recliner Review
Lazboy Recliner Review
Lazboy Recliner Review
Lazboy Recliner Review
We are very unhappy with the rocker/recliners we purchased. For the 3rd time in 5 yrs the leather has peeled off of the chairs. Lazy Boy has not assumed any responsibility for the obvious defect. We have pd out of pocket for repairs twice, now what!! Very very...
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#991667
Lazboy - Lazy Boy Rocket Recliners are no longer quality furniture
Lazboy - Lazy Boy Rocket Recliners are no longer quality furniture
I have purchased Lazy Boy furniture my entire life, About 15 months ago I replaced all my living room furniture an at a significant price. The quality of this furniture is in no way comparable to the older Lazy Boy rocker recliners that I still have. I will be lucky if...
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2.9
I liked
  • Furniture looks nice on the outside
I didn't like
  • Construction of the furniture is very cheap
#990981
Lazboy - Bonded Leather Sofa Began Peeling Two Years Post Purchase
"Long story short, La-Z-Boy sells an inferior product, and they won't acknowledge its problems or reimburse their customers. This couch is still less than 2 years old." This from the review of another dissatisfied customer. We have the same experience with our sleeper...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your furniture. Our team would love the opportunity to further investigate. Please send an email to socialsupport@la-z-boy.com wit...

marilyn_2016
marilyn_2016

maybe a class action suit is in order!

2.3
I liked
  • Design and appearance of product when purchased
I didn't like
  • Excuses given to not rectify obvious material flaw
  • Bonded leather material manufacture flawed - peeling
  • Company not standing behind product quality
Lazboy - Rash from recliners
Lazboy - Rash from recliners
Lazboy - Rash from recliners
Lazboy - Rash from recliners
Bought 2 recliners 3/14. Developed rashes 1 month later but never realized it was the chairs. Things continued to get worse and after tons RX steroid cream and benadryl. I went through patch testing and nothing. Decided to conduct a patch test using a piece of the...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out us about your furniture. Our team would be happy to further investigate. Please send an email to socialsupport@la-z-boy.com with your name, ad...

I didn't like
  • Chemicals in the material
#972366
Lazboy - Garbage - piece of junk
Lazboy - Garbage - piece of junk
My 3 year old sofa and chair recliner is falling apart. The stuffing is all broken down, I can feel the springs in the chair and the side arm has a piece of wood poking through the arm with no padding. We bought Lazboy because we thought the pieces would be of good...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your furniture. We're so sorry for your frustration regarding the stuffing flattening out. Our team would love the opportunity to fur...

1.0
I didn't like
  • Bad quality and service
  • Material wear
#961345
Lazboy - Unsatisfied customer
Lazboy - Unsatisfied customer
Purchased 2 chairs and sofa bed 2014/09 along with the warranty. W/in 2 yrs one of the chairs had a rip in the fabric. I live alone, no grandchildren yet and no pets but zucora said they wld not repair, problem was due to wear and tear. Very disappointed in the quality...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your furniture. We're so sorry for your frustration regarding the fabric ripping. Our team would love the opportunity to further inve...

2.3
#960915
Lazboy Furniture Liquodators Review
Purchased reclining leather sofa with matching chair.Added extra 5 yr warranty 2013 through furniture liquidators. Have had nothing but trouble since purchased. Now the leather is falling off back of cushions, coming apart at seams as well as pulling apart from wood...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your leather furniture. We're so sorry for your frustration. Our team would love the opportunity to further investigate!Please send a...

1.2
#958830