Paid $3000, had furniture for 2 weeks when the material started to get deep wrinkles in it. Stuffing in seats is crumpled and bumpy. Opened up a ticket with service center. Rep came out and took pics. Didin't get a call for over 6 weeks so I called them back. ...Read more
Sofa and chair are both less than five years old. When we purchased our La-Z-Boy, we were told it was 100% real leather. I do not see a real quality la-z-boy in these pictures (see attached facebook website). Started peeling after the one year warranty expired. Peeling...Read more
9-1-17 Below are previous posts.....As a recap, had an expensive LazyBoy Recliner breaking....Got a hold of them 24 July 2017....Unsatisfied, go to store purchased where the two managers their were stellar....Got me setup just to have customer care make an appt. for...Read more
Lazboy - Not a life time warranty
The frame on my la-z-boy recliner broke and now I am told I have to pay $90 an hour for the labor to get it fixed. I don't want to pay the price of a new chair when you fix this one. That is not a lifetime warranty.
Lazboy - Lazy boy is a good name, they are lazy! No returns?!!!
Shitty too Same deal - ordered a sofa, it came was not what we ordered and they refuse to take it back! Won’t refund our money or even offer exchange Totally *** company and way to do business Agree, with all wish we read this first!!!
Lazboy - Waste of money on extended warranty
Just spoke with the extended warranty company to file a claim for a 1” cut , located where my head rests. Was told it wasn’t covered, because it wasn’t an accident and the cause was probably my hair and body oils. I suspect, they would have a reason, not to honor my claim, no matter what I reported. DO NOT BUY the extended warranty. It’s a ripoff
Lazboy - I hate my lazy boy electric recliners bought about 3 years
Ago no need to contact y'all don't care and the extended warranty rio off ... will never buy cheap lazy boy products again let me rephrase that expensive products cheap QUALITY not like all my lazy boys from before ...... I ask where made now ... lady was SILENT
I have always liked Lazyboy recliners having owned three over the years. A couple of years ago I purchased a leather recliner and what a mistake that turned out to be. The fabric started peeling and cracking. I contacted Lazyboy and they said I should file a claim...Read more
We purchased two chairs ($1500 each) at the Frisco TX store - 8294 TX-121, Frisco, TX 75034. There was poor workmanship in sewing the fabric darts on the arms leaving fabric sticking out rather than being tucked under to leave a smooth seam. The headrests were also not...Read more
Today we finally dumped the worse piece of furniture we ever owned. It was a piece of *** after a year, bubbled, cracked peeled and even with the extended warranty and many emails and letters, only thing that was done was to send a replacement foot rest. They claimed...Read more
We purchased a new La-Z-Boy recliner a little less than 2 years ago and paid $900 for it, figured for that price it would be of decent quality. WRONG!! What a piece of crap. It’s nothing but material stretched over cheap plywood and has zero padding on the interior of...Read more
Purchased Lazy Boy Astor rocker recliner In Jan of 2014 . Had the memory seat extra added for more comfort. Began to have problems within a short time with the seat part separating and looking awful. Comfort care began to handle everything for the repair the seat part...Read more
- Not a thing about lazboy
- Really was not impressed
I didn't like
- Condescending tone with which they spoke to me
- Not good quality
- Poor quality and being rushed by sales people
I purched a leather Manhattan reclining sofa back in 2013 from a store called SCS over in Scotland. In early 2015 the leather stated to peel thankfully I took out leathercare but it did not cover leather peeling? Any way they did change the leather it took them 7-8...Read more
Well make sure not to waste your money on the extended warranty. And the butt of the chair will sink a few months after the 3 years owning it so you will have to fix it yourself. All the money you spend to have quality furniture and you don't get it. And you call them...Read more
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