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Paid $3000, had furniture for 2 weeks when the material started to get deep wrinkles in it. Stuffing in seats is crumpled and bumpy. Opened up a ticket with service center. Rep came out and took pics. Didin't get a call for over 6 weeks so I called them back. ...
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Anonymous
Anonymous

I have been very pleased with my Lazy boy products, couch, slipper chair, ottoman and 3 piece coffee and end table.I have a big problem with Flexsteel and the problem I have h...

Anonymous
Nancy

Not too mention that as of 2011 they switched to processed wood which off gasses terribly, and the leather smells totally toxic. I bought a chair in 2008 and love it...it has...

#313366
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Sofa and chair are both less than five years old. When we purchased our La-Z-Boy, we were told it was 100% real leather. I do not see a real quality la-z-boy in these pictures (see attached facebook website). Started peeling after the one year warranty expired. Peeling...
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lazboyproblems
lazboyproblems

Very poor product and customer service. For the price we paid, a four year old sofa should not have these issues. The salesman also told us it was real leather, and when I spo...

Anonymous
Yvonne

I also have an inferior product in the leather and construction. Paid $5,000 for my furniture and foam at the arms separating from the wood at both ends. Now the frame at th...

1.0
I didn't like
  • Poor quality product
#995834
Lazboy - Poor Warranty and Customer service
Lazboy - Poor Warranty and Customer service
Lazboy - Poor Warranty and Customer service
9-1-17 Below are previous posts.....As a recap, had an expensive LazyBoy Recliner breaking....Got a hold of them 24 July 2017....Unsatisfied, go to store purchased where the two managers their were stellar....Got me setup just to have customer care make an appt. for...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliners. We apologize for your dissatisfaction regarding the service you've received. Our team would love the oppor...

2.2
I didn't like
  • Customer service results
  • Worst service of any company ever encountered in 60 years
#1096792

Lazboy - 2 recliners and 3 years both broke

Lazboy
#1128807
1.7
Details
Bought two recliners paid $1,700 for one and $900 for the other one both broke not even a year-and-a-half then little plastic pieces underneath do not know what to do nobody can tell me the parts that are broke or no diagram shows them guess I wasted my mone
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Website

Lazboy - Lazy Boy is junk

Lazboy
#1141145
1.8
Details
Purchased a sofa and recliner. Didn't last long. Never buy again
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money

Lazboy - Not a life time warranty

Lazboy
#1113179
1.4
Details
The frame on my la-z-boy recliner broke and now I am told I have to pay $90 an hour for the labor to get it fixed. I don't want to pay the price of a new chair when you fix this one. That is not a lifetime warranty.
Comment
Show
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Lazboy - Lazy boy is a good name, they are lazy! No returns?!!!

Lazboy
#1112590
1.0
Details
Shitty too Same deal - ordered a sofa, it came was not what we ordered and they refuse to take it back! Won’t refund our money or even offer exchange Totally *** company and way to do business Agree, with all wish we read this first!!!
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Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
I have always liked Lazyboy recliners having owned three over the years. A couple of years ago I purchased a leather recliner and what a mistake that turned out to be. The fabric started peeling and cracking. I contacted Lazyboy and they said I should file a claim...
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Anonymous
Anonymous

It's bonded leather, meaning its the lowest grade of leather available. Hence why the sofa only cost $700. Bonded leather will crack and peel regardless of how well it is main...

Anonymous
Mike

Purchased big boy lazy boy recliner. Yep just over year the leather crumbling and peeling. No more lazy boys for me---must be really cheap leather.

2.4
I didn't like
  • Poor materials and poor workmanship
#929372
Lazboy - Very disappointed with quality from Lazy Boy
Lazboy - Very disappointed with quality from Lazy Boy
Lazboy - Very disappointed with quality from Lazy Boy
Always bought warehouse type furniture with kids, cats and dogs. Now wanted something with quality a real Lazy boy. So I order a reclining sectional and matching swivel recliner in the color I wanted. Waited 14 weeks and was so disappointed and upset with the quality...
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1.5
#1141370
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
I spent $2000 on a sofa and loveseat from Lazyboy and 4 years later I need to take my loveseat to the dump. The leather that I was told was durable and would last for years, is peeling so bad you can't even sit on the furniture. Unfortunately neither Lazyboy or the...
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1.2
I didn't like
  • Quality of furniture is horrible
  • Quality in their furniture went downhill big time
#1145771
Last April, I purchased two sleeper (slumber air) sofas for my mothers house. Since I purchased one 10 years ago for my place and loved it - I went ahead and told the salesman in Brick, NJ that I would need two (Kiefer and Daphne models) that could accommodate use 2...
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Anonymous
AlanCTPA

The exact same thing happened to me. I have two, one works fine, the second is not usable because the valve leaks.

Anonymous
Anonymous

i too have had many air bladders replace from lazyboy,i have replaced them at a rate about 2-3 per year along with the mattress.i have had about 12 air bladders in a few years...

Lazboy - Extremely poor La-z-boy customer service
Lazboy - Extremely poor La-z-boy customer service
Lazboy - Extremely poor La-z-boy customer service
Lazboy - Extremely poor La-z-boy customer service
We purchased two chairs ($1500 each) at the Frisco TX store - 8294 TX-121, Frisco, TX 75034. There was poor workmanship in sewing the fabric darts on the arms leaving fabric sticking out rather than being tucked under to leave a smooth seam. The headrests were also not...
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Anonymous
23502

Oh that just looks awful.

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello there,Thanks for taking the time to contact us about your two chairs. We apologize for your frustration regarding the sewing on the arms, and the headrests not having en...

3.5
I didn't like
  • Do not stand by their product
  • Failure to honor warranty issues
#1108012
Lazboy - Extended warranty waste of $$$$$
Lazboy - Extended warranty waste of $$$$$
Well make sure not to waste your money on the extended warranty. And the butt of the chair will sink a few months after the 3 years owning it so you will have to fix it yourself. All the money you spend to have quality furniture and you don't get it. And you call them...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your chair. We're so sorry for your dissatisfaction regarding the cushion flattening. Our team would love the opportuni...

1.5
#1069236

Contact Lazboy

Mailing Address:
La-Z-Boy Incorporated
1284 N. Telegraph Road
Monroe, MI 48162-3390
Phone:
(800) 375-6890
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Over the years I have owned a number of La Z Boy products. Once upon a time they were all about quality and customer satisfaction but that is no longer the case. I purchased a $1300. leather rocker/recliner after visiting the store and checking it out a few times. I...
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Anonymous
Ken

There are few companies of old that are any good ? Unfortunately!??

2.7
I didn't like
  • Quality of product no stands behind their work or word
  • Im not impressed
#1126296