Paid $3000, had furniture for 2 weeks when the material started to get deep wrinkles in it. Stuffing in seats is crumpled and bumpy. Opened up a ticket with service center. Rep came out and took pics. Didin't get a call for over 6 weeks so I called them back. ...Read more
Sofa and chair are both less than five years old. When we purchased our La-Z-Boy, we were told it was 100% real leather. I do not see a real quality la-z-boy in these pictures (see attached facebook website). Started peeling after the one year warranty expired. Peeling...Read more
9-1-17 Below are previous posts.....As a recap, had an expensive LazyBoy Recliner breaking....Got a hold of them 24 July 2017....Unsatisfied, go to store purchased where the two managers their were stellar....Got me setup just to have customer care make an appt. for...Read more
Lazboy - 2 recliners and 3 years both broke
Bought two recliners paid $1,700 for one and $900 for the other one both broke not even a year-and-a-half then little plastic pieces underneath do not know what to do nobody can tell me the parts that are broke or no diagram shows them guess I wasted my mone
Lazboy - Lazy Boy is junk
Purchased a sofa and recliner. Didn't last long. Never buy again
Lazboy - Not a life time warranty
The frame on my la-z-boy recliner broke and now I am told I have to pay $90 an hour for the labor to get it fixed. I don't want to pay the price of a new chair when you fix this one. That is not a lifetime warranty.
Lazboy - Lazy boy is a good name, they are lazy! No returns?!!!
Shitty too Same deal - ordered a sofa, it came was not what we ordered and they refuse to take it back! Won’t refund our money or even offer exchange Totally *** company and way to do business Agree, with all wish we read this first!!!
I have always liked Lazyboy recliners having owned three over the years. A couple of years ago I purchased a leather recliner and what a mistake that turned out to be. The fabric started peeling and cracking. I contacted Lazyboy and they said I should file a claim...Read more
Always bought warehouse type furniture with kids, cats and dogs. Now wanted something with quality a real Lazy boy. So I order a reclining sectional and matching swivel recliner in the color I wanted. Waited 14 weeks and was so disappointed and upset with the quality...Read more
I spent $2000 on a sofa and loveseat from Lazyboy and 4 years later I need to take my loveseat to the dump. The leather that I was told was durable and would last for years, is peeling so bad you can't even sit on the furniture. Unfortunately neither Lazyboy or the...Read more
I didn't like
- Quality of furniture is horrible
- Quality in their furniture went downhill big time
Last April, I purchased two sleeper (slumber air) sofas for my mothers house. Since I purchased one 10 years ago for my place and loved it - I went ahead and told the salesman in Brick, NJ that I would need two (Kiefer and Daphne models) that could accommodate use 2...Read more
We purchased two chairs ($1500 each) at the Frisco TX store - 8294 TX-121, Frisco, TX 75034. There was poor workmanship in sewing the fabric darts on the arms leaving fabric sticking out rather than being tucked under to leave a smooth seam. The headrests were also not...Read more
Well make sure not to waste your money on the extended warranty. And the butt of the chair will sink a few months after the 3 years owning it so you will have to fix it yourself. All the money you spend to have quality furniture and you don't get it. And you call them...Read more
Over the years I have owned a number of La Z Boy products. Once upon a time they were all about quality and customer satisfaction but that is no longer the case. I purchased a $1300. leather rocker/recliner after visiting the store and checking it out a few times. I...Read more
I didn't like
- Quality of product no stands behind their work or word
- Im not impressed
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