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Paid $3000, had furniture for 2 weeks when the material started to get deep wrinkles in it. Stuffing in seats is crumpled and bumpy. Opened up a ticket with service center. Rep came out and took pics. Didin't get a call for over 6 weeks so I called them back. ...
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Anonymous
Anonymous

I have been very pleased with my Lazy boy products, couch, slipper chair, ottoman and 3 piece coffee and end table.I have a big problem with Flexsteel and the problem I have h...

Anonymous
Nancy

Not too mention that as of 2011 they switched to processed wood which off gasses terribly, and the leather smells totally toxic. I bought a chair in 2008 and love it...it has...

#313366
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Sofa and chair are both less than five years old. When we purchased our La-Z-Boy, we were told it was 100% real leather. I do not see a real quality la-z-boy in these pictures (see attached facebook website). Started peeling after the one year warranty expired. Peeling...
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lazboyproblems
lazboyproblems

Very poor product and customer service. For the price we paid, a four year old sofa should not have these issues. The salesman also told us it was real leather, and when I spo...

Anonymous
Yvonne

I also have an inferior product in the leather and construction. Paid $5,000 for my furniture and foam at the arms separating from the wood at both ends. Now the frame at th...

1.0
I didn't like
  • Poor quality product
#995834
Lazboy - 3 year old Lazyboy Reese Electric Recliner Sofa headed to the Dump today
Lazboy - 3 year old Lazyboy Reese Electric Recliner Sofa headed to the Dump today
Lazboy - 3 year old Lazyboy Reese Electric Recliner Sofa headed to the Dump today
Today we finally dumped the worse piece of furniture we ever owned. It was a piece of *** after a year, bubbled, cracked peeled and even with the extended warranty and many emails and letters, only thing that was done was to send a replacement foot rest. They claimed...
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Anonymous
Anonymous

We have a couple h of two years or less and the head rests on both sides have done the same thing we have spoke to the furniture store and were informed the same thing .Your ...

1.7
I didn't like
  • Poor quality poor warranty poor customer service response
  • Lack of honoring warranty
  • Most of the time they were rude and not helpful at all
#1035995

Lazboy - Recliners

Lazboy
#1086055
1.7
Very unhappy with recliners. JUNK
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Lazboy - Third broken plastic recliner mechanism

Lazboy
#1072240
2.2
Lazy boy is replacing a poorly designed plastic recliner mechanism. This is the third part. Lifetime warranty costs me $115 to replace a free junk plastic part. For the price of the furniture Lazyboy should use quality parts, they don't! Would not recommend Lazyboy to anyone.
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Lazboy - Received furniture damaged

Lazboy
#1070557
2.0
Took several weeks b4 lz boy contacted me, told technician would be contacting me. Received post card stating what day they would come. No window with hours, and when I'm trying to contact them for a window they're claiming to be at my door. Hours now and no response.
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Lazboy - Horrible Commercials

Lazboy
#1069106
Because I do not understand with all of the money that La-Z-Boy makes by selling their products they cannot put more money into their commercials. Your commercial with Brooke Shields is horrific and makes me want to do anything but by La-Z-Boy. Nothing against her but she appears fake in the commercial and not warm and comforting that makes your consumers want to buy the furniture.
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Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
I have always liked Lazyboy recliners having owned three over the years. A couple of years ago I purchased a leather recliner and what a mistake that turned out to be. The fabric started peeling and cracking. I contacted Lazyboy and they said I should file a claim...
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Anonymous
Anonymous

It's bonded leather, meaning its the lowest grade of leather available. Hence why the sofa only cost $700. Bonded leather will crack and peel regardless of how well it is main...

Anonymous
Mike

Purchased big boy lazy boy recliner. Yep just over year the leather crumbling and peeling. No more lazy boys for me---must be really cheap leather.

2.4
I didn't like
  • Poor materials and poor workmanship
#929372
Lazboy - Manhattan Leather Sofa Review
Lazboy - Manhattan Leather Sofa Review
Lazboy - Manhattan Leather Sofa Review
Lazboy - Manhattan Leather Sofa Review
Lazboy - Manhattan Leather Sofa Review
I purched a leather Manhattan reclining sofa back in 2013 from a store called SCS over in Scotland. In early 2015 the leather stated to peel thankfully I took out leathercare but it did not cover leather peeling? Any way they did change the leather it took them 7-8...
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Anonymous
Anonymous

Boy do I agree,I should have read the reviews first. We use to be loyal Laz-boy costumes, never again. I will tell everyone to never buy lazboy. Wish there was a class action ...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your sofa purchased in the UK. We apologize for your frustration regarding the leather. Our team would love to further investigate...

1.8
#1016041
Lazboy - Extended warranty waste of $$$$$
Lazboy - Extended warranty waste of $$$$$
Well make sure not to waste your money on the extended warranty. And the butt of the chair will sink a few months after the 3 years owning it so you will have to fix it yourself. All the money you spend to have quality furniture and you don't get it. And you call them...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your chair. We're so sorry for your dissatisfaction regarding the cushion flattening. Our team would love the opportuni...

1.5
#1069236

Featured

Lazboy - Discolored Leather
Lazboy - Discolored Leather
2 Expensive Lazy Boy Recliners, paid approximately $2,300.00 in April 2016, this is what they look like 1 Year Later. Advising my Parents to contact Better Business Bureau to file a Complaint.... Called where they purchased and Owner:Mr. Brown was very rude to my...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your parent's furniture. We're so sorry for your frustration regarding the leather, and for the service they've received. Our team wo...

1.0
#1046523
I bought the "best" actually most expensive recliner lazyboy had, with electric head rest, lumbar adjustments. From Day one the lumbar, when not engaged, poked me in the back and chair was very uncomfortable. I called the store and was told to give it time for break...
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Anonymous
Steve C

I am the origional poster here. The issue is FAR from resolved. I spoke with person who is up the line from a general customer service rep. She was nice enough but ridgid. I a...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We apologize for your dissatisfaction regarding the padding, squeaky springs and for your frustration regarding the se...

1.0
#1030632
I have always been a huge fan of Lazboy furniture, until I went for broke and furnished the entire living room and not just a piece here and there. January 2017 we purchased a couch with two recliners and a custom unit for my husband and I with a center console that is...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your furniture. We're so sorry for your frustration regarding the service you've received.Our team would love the opportun...

Anonymous
Anonymous

Yikes

1.5
#1057393
Lazboy - 3 Lancer back failures in less than 3 years
Lazboy - 3 Lancer back failures in less than 3 years
Lazboy - 3 Lancer back failures in less than 3 years
In less than 3 years the back on my motorized Lancer rocker recliner has had the back frame fail, 3 times now. By fail, I mean the frame has broken at glued joints on the left side. This failure has caused the joints on the right side to open up. The frame rails are...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your Lancer recliner. We're so sorry for your dissatisfaction regarding the frame piece breaking and for your frustrati...