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Paid $3000, had furniture for 2 weeks when the material started to get deep wrinkles in it. Stuffing in seats is crumpled and bumpy. Opened up a ticket with service center. Rep came out and took pics. Didin't get a call for over 6 weeks so I called them back. ...
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Anonymous
Anonymous

I have been very pleased with my Lazy boy products, couch, slipper chair, ottoman and 3 piece coffee and end table.I have a big problem with Flexsteel and the problem I have h...

Anonymous
Nancy

Not too mention that as of 2011 they switched to processed wood which off gasses terribly, and the leather smells totally toxic. I bought a chair in 2008 and love it...it has...

#313366
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Sofa and chair are both less than five years old. When we purchased our La-Z-Boy, we were told it was 100% real leather. I do not see a real quality la-z-boy in these pictures (see attached facebook website). Started peeling after the one year warranty expired. Peeling...
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lazboyproblems
lazboyproblems

Very poor product and customer service. For the price we paid, a four year old sofa should not have these issues. The salesman also told us it was real leather, and when I spo...

Anonymous
Yvonne

I also have an inferior product in the leather and construction. Paid $5,000 for my furniture and foam at the arms separating from the wood at both ends. Now the frame at th...

1.0
I didn't like
  • Poor quality product
#995834
Lazboy - 3 year old Lazyboy Reese Electric Recliner Sofa headed to the Dump today
Lazboy - 3 year old Lazyboy Reese Electric Recliner Sofa headed to the Dump today
Lazboy - 3 year old Lazyboy Reese Electric Recliner Sofa headed to the Dump today
Today we finally dumped the worse piece of furniture we ever owned. It was a piece of *** after a year, bubbled, cracked peeled and even with the extended warranty and many emails and letters, only thing that was done was to send a replacement foot rest. They claimed...
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Anonymous
Anonymous

We have a couple h of two years or less and the head rests on both sides have done the same thing we have spoke to the furniture store and were informed the same thing .Your ...

1.7
I didn't like
  • Most of the time they were rude and not helpful at all
  • Leather-like fabric is peeling and cracking
  • Lack of honoring warranty
#1035995

Lazy Boy Review

Lazboy
#1026796
1.3
Lazboy - Simple Review #1490739653
Lazboy - Simple Review #1490739653
1 of 2
Leather is flaking off where the natural cracks are. They send their own leather specialist out who writes a *** report saying it's normal for leather to do that . When she was saying to my face that she doesn't know why it was happening.
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Lazboy - Cannot return faulty recliner

Lazboy
#1065436
1.0
The floor model made me feel as if I'm surrounded by a marshmallow. I specifically checked out the footrest to make sure I would have room for dogs. Chair delivered, the footrest only goes up halfway, dogs won't get in it. Head cushion was at least 4 inches back, head could not rest on it. Fabric stuff, scratchy, makes me itch. Mechanism to raise footrest is stiff and very noisy. Told it can't be returned because it is a special order. Keep...
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Lazboy - Recliner not functioning

Lazboy
#1058010
We purchased a two reclining sofas from lazyboy. We had a problem with one 1 week after delivery. They sent out a tech to assess the problem. The brand new sofa had to be replaced. Today, 8 months after delivery of the aofa rhe recliner on the sofa doesnt work. Not even a year. Called the store, was told someone will calm you back. No call back. Lazyboy has some crappy service.
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Lazboy Eclipse Reclina Way Leather Sofa Review

Lazboy
#1036809
1.0
Have tried every way possible to speak to a person about problems, This seams impossible
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Lazboy Manhattan Leather Sofa Review
Lazboy Manhattan Leather Sofa Review
Lazboy Manhattan Leather Sofa Review
Lazboy Manhattan Leather Sofa Review
Lazboy Manhattan Leather Sofa Review
I purched a leather Manhattan reclining sofa back in 2013 from a store called SCS over in Scotland. In early 2015 the leather stated to peel thankfully I took out leathercare but it did not cover leather peeling? Any way they did change the leather it took them 7-8...
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Anonymous
Anonymous

Boy do I agree,I should have read the reviews first. We use to be loyal Laz-boy costumes, never again. I will tell everyone to never buy lazboy. Wish there was a class action ...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your sofa purchased in the UK. We apologize for your frustration regarding the leather. Our team would love to further investigate...

1.8
#1016041
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
I have always liked Lazyboy recliners having owned three over the years. A couple of years ago I purchased a leather recliner and what a mistake that turned out to be. The fabric started peeling and cracking. I contacted Lazyboy and they said I should file a claim...
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Anonymous
Anonymous

It's bonded leather, meaning its the lowest grade of leather available. Hence why the sofa only cost $700. Bonded leather will crack and peel regardless of how well it is main...

Anonymous
Mike

Purchased big boy lazy boy recliner. Yep just over year the leather crumbling and peeling. No more lazy boys for me---must be really cheap leather.

2.4
I didn't like
  • Poor materials and poor workmanship
#929372

Featured

Lazboy - Discolored Leather
Lazboy - Discolored Leather
2 Expensive Lazy Boy Recliners, paid approximately $2,300.00 in April 2016, this is what they look like 1 Year Later. Advising my Parents to contact Better Business Bureau to file a Complaint.... Called where they purchased and Owner:Mr. Brown was very rude to my...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your parent's furniture. We're so sorry for your frustration regarding the leather, and for the service they've received. Our team wo...

1.0
#1046523
I bought the "best" actually most expensive recliner lazyboy had, with electric head rest, lumbar adjustments. From Day one the lumbar, when not engaged, poked me in the back and chair was very uncomfortable. I called the store and was told to give it time for break...
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Anonymous
Steve C

I am the origional poster here. The issue is FAR from resolved. I spoke with person who is up the line from a general customer service rep. She was nice enough but ridgid. I a...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We apologize for your dissatisfaction regarding the padding, squeaky springs and for your frustration regarding the se...

1.0
#1030632
Lazboy - Leather between seats felt like paper, and cracked in less than 2 years
I bought a Lazboy recliner sofa, whole grain leather, in July of 2015. the leather between the cushions has felt paper like and weird since day one, but I just did not pay much attention to it, thinking Lazboy quality is trustworthy. but a week ago, I noticed that...
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christinewang
christinewang

Update on my process. Yes I can not change the fact that 'miscommunication' has happened that I bought a part vinyl and part leather sofa thought it was all top grain leather ...

Anonymous
Anonymous

I am going to KILL the sales people who I bought mine from.I told them that I heard that they were selling junk now.They said oh no! They lied to my face. I warned them when I...

1.9
I didn't like
  • Defective leather on sofa seats
#1048033
I have always been a huge fan of Lazboy furniture, until I went for broke and furnished the entire living room and not just a piece here and there. January 2017 we purchased a couch with two recliners and a custom unit for my husband and I with a center console that is...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your furniture. We're so sorry for your frustration regarding the service you've received.Our team would love the opportun...

Anonymous
Anonymous

Yikes

1.5
#1057393
Lazboy - Substandard Construction/Body Support
We purchased a Lazyboy couch with the chase lounge end piece. When we sit on the right part of chase section, it feels like you are falling to the right. When sitting on the section next to the chase, it feels like you're falling to the left. We had them come out & put...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sofa. We apologize for your dissatisfaction regarding the cushions. Our team would love to further investigate. Please send an e...

1.7
I liked
  • Design
I didn't like
  • Poor value
#1021179