filters
state:
Show
city:
Show
product:
Show
Paid $3000, had furniture for 2 weeks when the material started to get deep wrinkles in it. Stuffing in seats is crumpled and bumpy. Opened up a ticket with service center. Rep came out and took pics. Didin't get a call for over 6 weeks so I called them back. ...
Read more
Anonymous
Anonymous

I have been very pleased with my Lazy boy products, couch, slipper chair, ottoman and 3 piece coffee and end table.I have a big problem with Flexsteel and the problem I have h...

Anonymous
Nancy

Not too mention that as of 2011 they switched to processed wood which off gasses terribly, and the leather smells totally toxic. I bought a chair in 2008 and love it...it has...

#313366
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Sofa and chair are both less than five years old. When we purchased our La-Z-Boy, we were told it was 100% real leather. I do not see a real quality la-z-boy in these pictures (see attached facebook website). Started peeling after the one year warranty expired. Peeling...
Read more
lazboyproblems
lazboyproblems

Very poor product and customer service. For the price we paid, a four year old sofa should not have these issues. The salesman also told us it was real leather, and when I spo...

Anonymous
Yvonne

I also have an inferior product in the leather and construction. Paid $5,000 for my furniture and foam at the arms separating from the wood at both ends. Now the frame at th...

1.0
I didn't like
  • Poor quality product
#995834
Lazboy - Poor Warranty and Customer service
Lazboy - Poor Warranty and Customer service
Lazboy - Poor Warranty and Customer service
9-1-17 Below are previous posts.....As a recap, had an expensive LazyBoy Recliner breaking....Got a hold of them 24 July 2017....Unsatisfied, go to store purchased where the two managers their were stellar....Got me setup just to have customer care make an appt. for...
Read more
LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliners. We apologize for your dissatisfaction regarding the service you've received. Our team would love the oppor...

2.2
I didn't like
  • Customer service results
  • Worst service of any company ever encountered in 60 years
#1096792

Lazboy - Not a life time warranty

Lazboy
#1113179
1.4
Details
The frame on my la-z-boy recliner broke and now I am told I have to pay $90 an hour for the labor to get it fixed. I don't want to pay the price of a new chair when you fix this one. That is not a lifetime warranty.
Comment
Show
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Lazboy - Lazy boy is a good name, they are lazy! No returns?!!!

Lazboy
#1112590
1.0
Details
Shitty too Same deal - ordered a sofa, it came was not what we ordered and they refuse to take it back! Won’t refund our money or even offer exchange Totally *** company and way to do business Agree, with all wish we read this first!!!
Comment
Show
Website

Lazboy - Waste of money on extended warranty

Lazboy
#1109438
Just spoke with the extended warranty company to file a claim for a 1” cut , located where my head rests. Was told it wasn’t covered, because it wasn’t an accident and the cause was probably my hair and body oils. I suspect, they would have a reason, not to honor my claim, no matter what I reported. DO NOT BUY the extended warranty. It’s a ripoff
Comment
Show

Lazboy - I hate my lazy boy electric recliners bought about 3 years

Lazboy
#1115513
Ago no need to contact y'all don't care and the extended warranty rio off ... will never buy cheap lazy boy products again let me rephrase that expensive products cheap QUALITY not like all my lazy boys from before ...... I ask where made now ... lady was SILENT
Comment
Show
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
I have always liked Lazyboy recliners having owned three over the years. A couple of years ago I purchased a leather recliner and what a mistake that turned out to be. The fabric started peeling and cracking. I contacted Lazyboy and they said I should file a claim...
Read more
Anonymous
Anonymous

It's bonded leather, meaning its the lowest grade of leather available. Hence why the sofa only cost $700. Bonded leather will crack and peel regardless of how well it is main...

Anonymous
Mike

Purchased big boy lazy boy recliner. Yep just over year the leather crumbling and peeling. No more lazy boys for me---must be really cheap leather.

2.4
I didn't like
  • Poor materials and poor workmanship
#929372
Lazboy - Extremely poor La-z-boy customer service
Lazboy - Extremely poor La-z-boy customer service
Lazboy - Extremely poor La-z-boy customer service
Lazboy - Extremely poor La-z-boy customer service
We purchased two chairs ($1500 each) at the Frisco TX store - 8294 TX-121, Frisco, TX 75034. There was poor workmanship in sewing the fabric darts on the arms leaving fabric sticking out rather than being tucked under to leave a smooth seam. The headrests were also not...
Read more
Anonymous
23502

Oh that just looks awful.

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello there,Thanks for taking the time to contact us about your two chairs. We apologize for your frustration regarding the sewing on the arms, and the headrests not having en...

3.5
I didn't like
  • Do not stand by their product
  • Failure to honor warranty issues
#1108012
Lazboy - 3 year old Lazyboy Reese Electric Recliner Sofa headed to the Dump today
Lazboy - 3 year old Lazyboy Reese Electric Recliner Sofa headed to the Dump today
Lazboy - 3 year old Lazyboy Reese Electric Recliner Sofa headed to the Dump today
Today we finally dumped the worse piece of furniture we ever owned. It was a piece of *** after a year, bubbled, cracked peeled and even with the extended warranty and many emails and letters, only thing that was done was to send a replacement foot rest. They claimed...
Read more
Anonymous
Anonymous

We have a couple h of two years or less and the head rests on both sides have done the same thing we have spoke to the furniture store and were informed the same thing .Your ...

1.7
I didn't like
  • Most of the time they were rude and not helpful at all
  • Leather-like fabric is peeling and cracking
  • Lack of honoring warranty
#1035995
Lazboy - Lazyboy recliner quality
Lazboy - Lazyboy recliner quality
Lazboy - Lazyboy recliner quality
We purchased a new La-Z-Boy recliner a little less than 2 years ago and paid $900 for it, figured for that price it would be of decent quality. WRONG!! What a piece of crap. It’s nothing but material stretched over cheap plywood and has zero padding on the interior of...
Read more
magspop
magspop

So I got my final reply from Lazyboy. My recliner is not defective and is built the way it’s supposed to be. Just the reply that I expected. It’s a cheap built chair with no p...

magspop
magspop

I tried to add to my review but it won't let me for whatever reason. But I was going to add that we also purchased an extra 5 year warranty. That just *** me off that much mor...

#1109660
Purchased Lazy Boy Astor rocker recliner In Jan of 2014 . Had the memory seat extra added for more comfort. Began to have problems within a short time with the seat part separating and looking awful. Comfort care began to handle everything for the repair the seat part...
Read more
Anonymous
Elaine Dempsey

Eileen, I'm so sorry to hear about the death of your husband and your difficult dealings with La-Z-Boy. I was looking into a recliner there, but will now look elsewhere. I'm...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello Eileen,Thanks for taking the time to contact us about your recliner. We apologize for your dissatisfaction regarding the memory foam and for your frustration with the se...

1.1
I liked
  • Not a thing about lazboy
  • Really was not impressed
I didn't like
  • Condescending tone with which they spoke to me
  • Not good quality
  • Poor quality and being rushed by sales people
#1101451
Lazboy - Manhattan Leather Sofa Review
Lazboy - Manhattan Leather Sofa Review
Lazboy - Manhattan Leather Sofa Review
Lazboy - Manhattan Leather Sofa Review
Lazboy - Manhattan Leather Sofa Review
I purched a leather Manhattan reclining sofa back in 2013 from a store called SCS over in Scotland. In early 2015 the leather stated to peel thankfully I took out leathercare but it did not cover leather peeling? Any way they did change the leather it took them 7-8...
Read more
Anonymous
Anonymous

Boy do I agree,I should have read the reviews first. We use to be loyal Laz-boy costumes, never again. I will tell everyone to never buy lazboy. Wish there was a class action ...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your sofa purchased in the UK. We apologize for your frustration regarding the leather. Our team would love to further investigate...

1.8
#1016041
Lazboy - Extended warranty waste of $$$$$
Lazboy - Extended warranty waste of $$$$$
Well make sure not to waste your money on the extended warranty. And the butt of the chair will sink a few months after the 3 years owning it so you will have to fix it yourself. All the money you spend to have quality furniture and you don't get it. And you call them...
Read more
LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your chair. We're so sorry for your dissatisfaction regarding the cushion flattening. Our team would love the opportuni...

1.5
#1069236