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When they say "lifetime warranty" you want to believe that....the truth is its a VERY limited lifetime warranty!!! We purchased a power reclining sofa and chair last year. I didn't catch the "your cushions are only guaranteed for 1 year" due to a surgery. They waived the initial fee and now want to only waive the "labor", leaving us to pay 177.51 to put new cushioning in the chair back and sofa seat and back. Not sure this even includes the...
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2.8
I liked
  • Floor model
I didn't like
  • Customer support
#1013657
On 12-12-16, I ordered 2 recliners ($1600 each). On 12-17-16, I was called and told that I would have to pick out a new pattern. On January 24, the chairs were delivered. One of the chairs arrived with a broken leg. I did not accept it. I was told that the store would contact me. I had to call them 4 days later because I did not get a call. Was told that a new chair was being made. On Feb 11, the replacement was delivered. Fabric was torn, so I...
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2.4
I didn't like
  • Zero customer service
#1012590
I was promised I would receive my furniture today but not to my surprise not coming.today. What a joke! My furniture has been sitting in the warehouse for well over a week. The Naples store on Tamiani Blvd are unprofessional to say the least. My time frame originally agreed to expires today. Can I get my money back so I can purchase furniture from somewhere else? It's ridiculous we had to pay over $5,000 for furniture to sit in a warehouse...
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1.0
#1012188

Short Review for February 26, 2017

#1013987
1.0
Foot rest also broke in less than a year What a piece of ***
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Short Review for February 21, 2017

#1011690
1.2
We have owned three La Z boy recliners in the past. The were all comfortable with good support and well made. The fourth one we bought was another story. It not only looks cheap, it is poorly made with inferior materials. It's uncomfortable, and the padding shifts and parts fall out. We will never shop La Z Boy again. What a disappointment.
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Short Review for February 21, 2017

#1011684
We have had 3 Lazy Boy recliners in the past and they were well made with good support. We bought another one based on this. However, the last one we bought was a piece of junk. Uncomfortable, shifting padding and parts falling off. Will never shop Lazy Boy again.
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Lazboy Recliner Review

#1003905
1.0
Bought two bonded leather power recliners at 700 each and at a year and a half the leather has cracks and pulled apart at seams. They refuse to replace or repair because of defective material, will never buy anything from them again ever.
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My Husband and I are Seniors , we wanted a sofa & Loveseat that we wouldn't have to replace in a year or two . We had to Finance ( on a fixed income , as most seniors are). We bought on July 4th , 2016, It has been 3 months since we noticed the Padding on the Font Top of the Arm has went down to the Wood Frame ! Not the back of the arms where you woul Rest your arms , but the Front . I called to have it Repaired ( we even purchased an extended...
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1.8
#1011566
I bought a very expensive comfort foam Lazy-Boy recliner in Boardman, Ohio. Now two years later, the leather look material has worn through in four places. When I contacted Lazy-Boy, they put me through many hoops to jump through before they gave me an answer. They offered $150.00 off if I buy a new recliner. Now this recliner is supposed to have a lifetime guaranty but since they started getting materials from china, they won't honor a darn...
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#1011105
Over three years ago we bought a blended-leather Lazboy sofa. They told us the blended-leather was great and would hold up very fine. They insisted that we purchase a warranty as well. The material has already started to significantly deteriorate -- it is trash, and they knew this when they sold it to us! We have sought recourse with them and gotten absolutely nowhere! They don't even express any concern or sympathy for us. They told us the...
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I didn't like
  • That the warranty was absolutely worthless
  • That headquarters did not respond to 2 letters sent
  • That i was deceived about the ten year warranty i purchased
#1009268
I spent a lot more money to buy Lazy Boy based on quality. What a mistake- the leg lift broke two months after using it. Here is a video.
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Anonymous

Lenny brown Poor quality
Yet I paid more??

A year ago we purchased what we thought was a high quality and certainly high priced recline-a-way recliner. in that time, twice I had to personally repair the reclining hardware, finally using an airplane nut on the retaining bracket to stop disconnecting from footpad. one year into owning, now the "memory-foam" product under leather is separating from frame. A tech visit today confirmed this, and stated a new bottom half of the chair needs...
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1.7
#1007891
Purchased a couch from LazyBoy with delivery. They came today and refused to bring it in the house. They left it in the garage. Went to LazyBoy today after this happened. Person we spoke to in the store said her manager would call us in two days. I asked her if the movers would return to put the couch in the living room and she said no. We had our old couch removed this morning by two very pleasant movers from another company, without any...
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3.1
I liked
  • Selection of items in showroom with different colours available
  • Helpful sales staff in showroom
I didn't like
  • Being told i must wait two days to speak to a manager
  • Having to pay extra for movers after lazy delivery people came
  • Lazydelivery and lazycustomerservice
#1005000

Contact Lazboy

Headquarters Address:
La-Z-Boy Incorporated
1284 N. Telegraph Road
Monroe, MI 48162-3390
Phone:
(800) 375-6890
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Top Rated Products Manufactured by Lazboy

We have owned nine Lazyboys in our 45 year marriage. However, the last two which we purchased in July of 2015 in the Springfield, Il, store have had to be in for repairs. The first of the repairs was done while still under warranty. However, one of the chairs broke again in the same place, and we had to take it back in. It will cost us $300 in labor for a chair less than two years old. That is too much to pay for a chair. Our experience with...
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2.7
I didn't like
  • Cost of repair
  • Cost of repair and quality of product
#1003563