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The floor model made me feel as if I'm surrounded by a marshmallow. I specifically checked out the footrest to make sure I would have room for dogs. Chair delivered, the footrest only goes up halfway, dogs won't get in it. Head cushion was at least 4 inches back, head...
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1.0
#1065436
One of our recliners recently failed and under close inspection the problem with the mechanism was a broken small retainer spring that kept a cam in position. I went to an authorized service function and ordered replacement components and had to pay for the replacement...
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3.1
#1062360
WE have owned several pieces of Lazy Boy Furniture. Several sofa's love seat and rockers. We currently own a 10 year old sectional that is still in good shape... I passed down our 20 year old sofa...still in wonderful shape... We purchased a sofa and rocker ....
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1.6
#1061766

Lazboy - Recliner not functioning

Lazboy
#1058010
We purchased a two reclining sofas from lazyboy. We had a problem with one 1 week after delivery. They sent out a tech to assess the problem. The brand new sofa had to be replaced. Today, 8 months after delivery of the aofa rhe recliner on the sofa doesnt work. Not even a year. Called the store, was told someone will calm you back. No call back. Lazyboy has some crappy service.
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Lazboy Eclipse Reclina Way Leather Sofa Review

Lazboy
#1036809
1.0
Have tried every way possible to speak to a person about problems, This seams impossible
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Lazy Boy Review

Lazboy
#1026796
1.3
Lazboy - Simple Review #1490739653
Lazboy - Simple Review #1490739653
1 of 2
Leather is flaking off where the natural cracks are. They send their own leather specialist out who writes a *** report saying it's normal for leather to do that . When she was saying to my face that she doesn't know why it was happening.
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Lazboy Recliner Review

Lazboy
#1024767
1.7
We bought a Lazboy Recliner and after 2 years the front spring clips were so sharp it ate through the padding and fabric just from sitting, anyway I have exhausted all of my options I guess, we were really disappointed in Lazboy, won't buy again
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We purchased a sectional in Oct. of 2016. Your customer service guys have been out here 3 times for different things. The 1st was for one of the recliners, the whole seat had to be replaced. 2nd, they had to replace the arm on the chaise that was loose. After they...
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I didn't like
  • Quality of the product
  • Products
#1061453
Bought two leather automatic rocker recliners. Husband is tall and is having no problems. I am 5'3 and my recliner leg rest drags on the floor and gets stuck when I try to put it down. This will destroy the leather that drags and the motor strains. My legs ( which of...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliners. We're so sorry for your frustration regarding the foorest getting stuck.Our team would love the opportunit...

#1058243
It gets better... this morning I noticed that the packaging that our repair technician brought with him, had a delivery date of March 29, 2019 and its just now being dealt with? Seriously? I am just beyond words... talking to my husband about this as he was gone on a...
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2.0
#1057557
My family went to the Lazy Boy Memorial Day Sale 2017, found that the furniture we bought is not family friendly. We returned to the Beachwood location for our refund. inexperience sales associates not trained in giving refunds attempted to refund my money. I paid...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your furniture. We're so sorry for your frustration regarding the service you've received.Our team would love the opportun...

I have always been a huge fan of Lazboy furniture, until I went for broke and furnished the entire living room and not just a piece here and there. January 2017 we purchased a couch with two recliners and a custom unit for my husband and I with a center console that is...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your furniture. We're so sorry for your frustration regarding the service you've received.Our team would love the opportun...

Anonymous
Anonymous

Yikes

1.5
#1057393
We bought some chairs from Laz boy in January 16, they were decent. My wife as a surprise for me since I was working off shore bought two more chairs, recliner/rockers. The first time I sat in the chair it felt like it wanted to dump me out on the floor. Laz Boy told...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your chairs. We're so sorry for your frustration regarding the service you've received.Our team would love the opportunity...

1.0
I didn't like
  • Customer service
#1056399
A few years ago we purchased a recliner sofa from Akron, Ohio Lazy Boy store. We asked if the sofa could be delivered to the Mansfield, Ohio store and were assured that it would be no problem. We special ordered the sofa in taupe. Imagine our surprise when the sales...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your sofa. We're so sorry for your frustration regarding the fabric and for the service you've received.Our team would lov...

1.0
I didn't like
  • Entire experience
#1054345