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On 12-12-16, I ordered 2 recliners ($1600 each). On 12-17-16, I was called and told that I would have to pick out a new pattern. On January 24, the chairs were delivered. One of the chairs arrived with a broken leg. I did not accept it. I was told that the store would...
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2.4
I didn't like
  • Zero customer service
#1012590
I purchased a leather Recliner/Rocker Glider for my wife last week. Asked if I could buy it on the plan they had advertised all over the store showing no payments until 2020. Sure Nadene said, I filled out the all the paperwork and was approved. They didn't have the...
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texascat2
texascat2

All I got was the leather kit, which was shipped to me from the warehouse where I picked up the chair.I won't buy from this store ever again.BUYER BE WARE!

LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your recent shopping experience. We're so sorry for your frustration. Our team would be happy to further investigate!Please send a...

2.6
I liked
  • Price
  • Nice chair
I didn't like
  • Customer service sucks
  • Customer service
#970398

Resolved Featured

Lazboy - Sofa Review from Indianapolis, Indiana
We bought a $1600 electric reclining couch and they've been out to repair the cushions half a dozen times and it still isn't right I don't know what we have to do to get them to take the couch back it's junk it's not even a-year-old The padding doesn't seem to be...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi There,Thanks for reaching out to us about your sofa. We're so sorry for your frustration regarding the service you've received. Our team would love the opportunity to help....

Anonymous
Anonymous

After talking to customer service they're going to send a repair man out to look at the couch but their policy is to repair it not replace it ! (Makes you wonder why doesn'...

3.5
#937527
Lazboy - Defective Product and not real customer service
Lazboy - Defective Product and not real customer service
I purchased a leather reclining sofa and chair set in February 2016. From then until now, your customer service has been called to our home 4 times! There is a design flaw in this set! The wood has cracked underneath but it's just particle board, not real wood. The...
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shaverg
shaverg

Thank goodness this happened within the year of purchase otherwise you would have been totally out of luck.

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello!Thanks for updating us! If you have any further questions, please do not hesitate to send an email to socialsupport@la-z-boy.com with review #903717 in the subject line....

1.8
I liked
  • That it once was a good brand
I didn't like
  • No longer a quality product
  • Defective product
  • Are not interested in complaints
#903717
My mother of 89 years of age has 2 LazBoy "Reclina-Rest", 1 she sets in and one she sleeps in. 4-5 years ago the pawl in one had finally striped its teeth to the point that it would not stay in the reclined position. I went online and was easily able to purchase...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thank you kindly for contacting us. We are so sorry for your frustration while attempting to obtain a replacement pawl sub-assembly for your mother's recliner. We'd cert...

2.5
I didn't like
  • Dealers uncooperative
#847927
Lazboy - Terrible Product and Customer Service.
Lazboy - Terrible Product and Customer Service.
I am not going to type out the entire story as it has been going on since 11-2014. The bottom line is the "premium fabric" the salesperson gushed over is terrible. It balls up into little fuzz balls and we were told we would need to shave the couch a few times before...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thank you for taking the time to contact us about the fabric on your sofa.We are very sorry for your dissatisfaction regarding the pilling, and for your frustration with...

1.0
Chapel Hill, Tennessee
#818714
We just took delivery of a recliner for my wife... after sitting in the recliner for about 25 minutes, she had to get up because of extreme pain... the chair was not working for her... She called the "Furnishings Consultant" Anna Grif, at the Watt Avenue Sacramento...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thank you for reaching out to us about your wife's recliner. We are so sorry for her dissatisfaction with the recliner, and for your frustration regarding the service y...

2.6
I liked
  • Store layout
I didn't like
  • Worst customer service
#806478
We have been Lazboy customers for many years. We spent $1400.00 on our last recliner. Loved it for 3 months and then all the padding sunk to the bottom of the chair and it became very uncomfortable. Lazy boy has worked on and replaced all the cushioned parts of this...
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Kryskamp
Kryskamp

LazyBoy let us pick out a new chair and we are very happy with it. I wish we had not had to fight so hard for the replacement but it is done and we hope the issue is solved no...

1.7
#723011