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Update by user Sep 22, 2017

the cushion in the arm rest is definitely defective and Lazyboy should stand behind their product and fix it with little or no cost to the consumer. Their product should certainly withstand more than two years of use. Again, we are planning on getting new living room furniture from Lazyboy, because we like their product,but if this issue is not resolved to our satisfaction that will not happen.

Original review posted by user Sep 21, 2017

We bought a Lazyboy sofa & 2 swivel chairs in May of 2015. We loved them till we noticed that the foam in the arm rest of one of the chairs developed a deep indentation, like the foam just disintegrated.

The foam was obviously defective. We are retired with no small children or pets. This is the chair I use and I barely weigh 100 lbs. We always take very good care of our furniture and home.

We have never had a complaint about any furniture we bought before. We are told we must pay for new foam and a $118. service fee for 1 hour of work. The service man said it would take 1 1/2 to 2 hours to repair it.

Plus we must pay for the foam, which was obviously not quality when we bought the chairs. I got no where with customer service or a manager. We bought the extended warranty on the fabric, but would have thought the foam would be a problem.

In all honesty we were going to buy more furniture from Lazyboy for our up stairs living room, but that seems unlikely at this point unless we get some satisfaction for covering the cost of this defect. I just expected better quality and customer care from Lazyboy.

Review about: Lazboy Recliner.

Reason of review: Bad quality.

Monetary Loss: $150.

Preferred solution: Full refund.

I liked: Fine until now.

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Lazboy Verified Representative


Thanks for taking the time to contact us about your swivel chairs. We apologize for your frustration regarding the foam in the arm disintegrating

Our team would love the opportunity to further investigate.

Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and retailer's information. Please include review number 1103975 in the subject line of your email.


La-Z-Boy Incorporated

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