Lazboy - Awful CS

26 of 621 Lazboy reviews

Two year old leather recliner had large discolored area suddenly appear on headrest.I had purchased the fabric protection plan when I bought the recliner from Lazyboy.

The third party vendor said it was a manufacturing fault and would not honor their warranty. Lazyboy told me it was my problem, after a technician came to examine it. He tried to charge me for the visit. After some back and forth, he dropped that demand.

I just ordered some deglazer and dye from Amazon and will do my best to make it look presentable.

Avoid Lazyboy, they are pricey to start and will not stand by their products.xxxx xxxxx xxxx xxxx xxxx xxxx xxx xxxx xxx xxxx xxxx xxx xxxx xxxx xxx xxxx xxx xxxx xxx xxxx xxxx xxx xx xx xxx xx xx x xxx x xxxxxx

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • Lack of customer service

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
$1200
Product or service
La-Z-Boy Leather Recliner
Review category
Furniture and Decor
review #943922
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Had the same issue 1 Yes 1
26 of 621 Lazboy reviews
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shaverg

Nov 12 #1239850 Statesville, North Carolina, United States

We had the same problem, no resolution after many phone calls and emails. The best thing I can do is tell everyone not to buy La-z-boy and I do warn all my friends to stay away from La-z-boy!

0 0 Reply
Anonymous

Nov 05 #1236795 Toronto, Ontario, Canada

I had the very same thing happen to my chair. What used to be a good quality product is now Chinese ***. I will never buy another La-z-boy product.

0 0 Reply
LaZBoy

Oct 28 #1233366 Monroe, Michigan, United States

Lazboy verified representative

Hello,
Thanks for reaching out to us about your furniture. We apologize for your frustration regarding the large discolored area that suddenly appeared on the headrest.
Our team would be happy to further investigate. Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number, and retailer's information. Please include review number 943922 in the subject line.
Regards,
La-Z-Boy Incorporated

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