Bel Air, Maryland
Not resolved

Two year old leather recliner had large discolored area suddenly appear on headrest.I had purchased the fabric protection plan when I bought the recliner from Lazyboy.

The third party vendor said it was a manufacturing fault and would not honor their warranty. Lazyboy told me it was my problem, after a technician came to examine it. He tried to charge me for the visit. After some back and forth, he dropped that demand.

I just ordered some deglazer and dye from Amazon and will do my best to make it look presentable.

Avoid Lazyboy, they are pricey to start and will not stand by their products.xxxx xxxxx xxxx xxxx xxxx xxxx xxx xxxx xxx xxxx xxxx xxx xxxx xxxx xxx xxxx xxx xxxx xxx xxxx xxxx xxx xx xx xxx xx xx x xxx x xxxxxx

Review about: La-Z-Boy Leather Recliner.

I didn't like: Lack of customer service.

Review #943922 is a subjective opinion of a user.

Delivery Service
Value for money
Style and Design
Customer service
Diversity of Products or Services
Price Affordability
Advertised vs Delivered
Product or Service Quality
PRODUCT OR SERVICE Lazboy Customer Care
Reason of Review / Monetary Loss Poor customer service / $1200
Preferred solution Let the company propose a solution

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Statesville, North Carolina, United States #1239850

We had the same problem, no resolution after many phone calls and emails. The best thing I can do is tell everyone not to buy La-z-boy and I do warn all my friends to stay away from La-z-boy!

Toronto, Ontario, Canada #1236795

I had the very same thing happen to my chair. What used to be a good quality product is now Chinese ***. I will never buy another La-z-boy product.

Monroe, Michigan, United States #1233366
Lazboy Verified Representative


Thanks for reaching out to us about your furniture.We apologize for your frustration regarding the large discolored area that suddenly appeared on the headrest.

Our team would be happy to further investigate.

Please send an email to with your name, address, telephone number, and retailer's information.Please include review number 943922 in the subject line.


La-Z-Boy Incorporated

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