Not resolved
2.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
3 comments

Two year old leather recliner had large discolored area suddenly appear on headrest. I had purchased the fabric protection plan when I bought the recliner from Lazyboy.

The third party vendor said it was a manufacturing fault and would not honor their warranty. Lazyboy told me it was my problem, after a technician came to examine it. He tried to charge me for the visit. After some back and forth, he dropped that demand.

I just ordered some deglazer and dye from Amazon and will do my best to make it look presentable.

Avoid Lazyboy, they are pricey to start and will not stand by their products. xxxx xxxxx xxxx xxxx xxxx xxxx xxx xxxx xxx xxxx xxxx xxx xxxx xxxx xxx xxxx xxx xxxx xxx xxxx xxxx xxx xx xx xxx xx xx x xxx x xxxxxx

Product or Service Mentioned: Lazboy Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $1200.

Preferred solution: Let the company propose a solution.

I didn't like: Lack of customer service.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
shaverg
Statesville, North Carolina, United States #1239850

We had the same problem, no resolution after many phone calls and emails. The best thing I can do is tell everyone not to buy La-z-boy and I do warn all my friends to stay away from La-z-boy!

Anonymous
Toronto, Ontario, Canada #1236795

I had the very same thing happen to my chair. What used to be a good quality product is now Chinese ***. I will never buy another La-z-boy product.

LaZBoy
Monroe, Michigan, United States #1233366
Lazboy Verified Representative

Hello,

Thanks for reaching out to us about your furniture. We apologize for your frustration regarding the large discolored area that suddenly appeared on the headrest.

Our team would be happy to further investigate.

Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number, and retailer's information. Please include review number 943922 in the subject line.

Regards,

La-Z-Boy Incorporated

You May Also Like