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Bought 2 very expensive recliners $900 ea. I was told by the sales person that there was a lifetime warranty on all items except leather they also sold me a leather warranty.

So I Had a a problem with bottom springs breaking I could not get them to respond, when they did 2eeks later, they said sorry not covered.

I would have to bring them the chair a distance of 65 miles one way and they would fix it for $100 or for an extra $150 they would pick it up. The warranty is only for 1 year BEWARE OF LAZBOY

Monetary Loss: $900.

Location: Norcross, Georgia

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Guest

Can't understand why people don't review companies before major purchases .. complaints about Lazboy have been on line for over 7 years ...

I was employed by Lazboy diagnosed with pulmonary fibrosis due to toxic chemicals they use there, and they have been fighting my workers comp for over 2 years .. shows what kind of company they are ..

look up what they did to hundreds of employees in Utah ... if they treat employees like that, how will customers be treated??

Guest

bought 2 leather lazy boy couches. the salesman at NFM also said life warrenty.

the cushions are flat and now they are say 1 year warrenty is up. BEWARE OF LAZY BOY

Guest

No parts sent to me were offered Lazboy wanted to do all services for a fee. Again no disclosure at time of sale. As of 2011 my son purchased 2 recliners at same store Still no disclosure of warranty limits by salesman or paperwork

Buye beware

Guest

The Lazboy warrenty is lifetime on parts not labor..... The factory will ship you the parts at no charge if your willing to install them yourself...

I have replaced a spring in one of my chairs twice... just a couple in 12 years. My all leather chairs 1299.00 each have a couple of seams letting go now.. Good house keeping rates the average life span of a recliner is 10 years.

If you get leather match only the part of the chair that touches you is leather.... all leather chairs are a custom item made to order (none are available in the showroom). You get what you pay for.

In 2006 production was moved to China... the current style specific warrenty is available for review on the lazboy website

My salesman at the same store was very clear about what was and was not covered.

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