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3 comments

"Long story short, La-Z-Boy sells an inferior product, and they won't acknowledge its problems or reimburse their customers. This couch is still less than 2 years old." This from the review of another dissatisfied customer.

We have the same experience with our sleeper sofa purchased in 2013 with a five year extended warranty for the bonded leather-- and are told that because the peeling is not caused by an accident, it is not covered by our extended five year warranty. Why alienated your customers by refusing to recover obvious manufacter-flawed material? To put the burden of reupholstery on the customer is unconscionable. A company of integrity would reupholster such flawed products free of charge with an apology.

We are told this material is no longer available. Of course not.

It is flawed. So please reupholster with something that will stand the test of time!.

Review about: Lazboy Sofa.

Reason of review: Damaged or defective.

Monetary Loss: $2000.

Preferred solution: Let the company propose a solution.

I liked: Design and appearance of product when purchased.

I didn't like: Bonded leather material manufacture flawed - peeling, Excuses given to not rectify obvious material flaw, Company not standing behind product quality.

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LaZBoy
Monroe, Michigan, United States #1275101
Lazboy Verified Representative

Hi there,

Thanks for reaching out to us about your furniture. Our team would love the opportunity to further investigate.

Please send an email to socialsupport@la-z-boy.com with your name, address, phone number and your retailer's information. Please include review number 986480 in the subject line of your email.

Regards,

La-Z-Boy Incorporated

marilyn_2016
Corning, New York, United States #1273814

maybe a class action suit is in order!

Anonymous
#1268027

we purchased one in July 2012. Exact same issue. Worse, we thought we purchased full-grain leather, not bonded!

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