Lazboy - Bought new cover for sectional

102 of 640 Lazboy reviews

Bought new cover for sectional, 3 months later saw a small tear in center of cushion.took pictures and find complaint, Oh reason I replaced cushion was it was tearing from seams after 2 years.

They sad it was a snag not a tear. "not True" So instead of paying another $250.00 I sew it up, not the best repair but a cheaper one. Also I had to call back to find out what was going on with the claim, when I called they had the answer right away. So what didn't they notify me?

Why did I have to call to find out what was going on after 2 weeks.Dave Roenigk

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Reliability
Price Affordability
Diversity of Products or Services
Advertised vs Delivered
Style and Design
Warranty
Product or Service Quality
Staff
Exchange, Refund and Cancellation Policy
Delivery Service
Value for money
Customer service
Website
More

  • What I liked
    • Store layout
  • What I disliked
    • Customer care

Reason of review:
Bad quality
Preferred solution:
I want a free cover for sectional.
Monetary loss:
$250
Product or service
Fabric Sectional Sofa
Review category
Furniture and Decor
review #878169 by
Had an experience with Lazboy? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 1 Yes 1
102 of 640 Lazboy reviews
Comment as anonymous As anonymous or Log in
LaZBoy

Jul 18, 2016 #1186749 Chicago, Illinois, United States

Lazboy verified representative

Hello,
Thanks for reaching out to us about your furniture. We're so sorry for your frustration regarding the tears in the seam. Our team would absolutely love the opportunity to further investigate.
Please send an email to socialsupport@la-z-boy.com with review number 878169 in the subject line.
Regards,
La-Z-Boy Incorporated

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Lazboy. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Lazboy.
Filing a new complaint about
×