Lazboy - Bought new cover for sectional

83 of 621 Lazboy reviews

Bought new cover for sectional, 3 months later saw a small tear in center of cushion.took pictures and find complaint, Oh reason I replaced cushion was it was tearing from seams after 2 years.

They sad it was a snag not a tear. "not True" So instead of paying another $250.00 I sew it up, not the best repair but a cheaper one. Also I had to call back to find out what was going on with the claim, when I called they had the answer right away. So what didn't they notify me?

Why did I have to call to find out what was going on after 2 weeks.Dave Roenigk

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Reason of review:
Bad quality
Preferred solution:
I want a free cover for sectional.
Monetary loss:
$250
Product or service
Fabric Sectional Sofa
Review category
Furniture and Decor
review #878169
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83 of 621 Lazboy reviews
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LaZBoy

Jul 18 #1186749 Chicago, Illinois, United States

Lazboy verified representative

Hello,
Thanks for reaching out to us about your furniture. We're so sorry for your frustration regarding the tears in the seam. Our team would absolutely love the opportunity to further investigate.
Please send an email to socialsupport@la-z-boy.com with review number 878169 in the subject line.
Regards,
La-Z-Boy Incorporated

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