Olmsted Falls, Ohio
1 comment
Not resolved

Bought new cover for sectional, 3 months later saw a small tear in center of cushion.took pictures and find complaint, Oh reason I replaced cushion was it was tearing from seams after 2 years.

They sad it was a snag not a tear. "not True" So instead of paying another $250.00 I sew it up, not the best repair but a cheaper one. Also I had to call back to find out what was going on with the claim, when I called they had the answer right away. So what didn't they notify me?

Why did I have to call to find out what was going on after 2 weeks.Dave Roenigk

Review about: Fabric Sectional Sofa.

I liked: Store layout.

I didn't like: Customer care.

Review #878169 is a subjective opinion of a user.

3.4
Advertised vs Delivered
Product or Service Quality
Price Affordability
Staff
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Warranty
Delivery Service
Style and Design
Reliability
Website
Customer service
Value for money
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Bad quality / $250
Preferred solution I want a free cover for sectional.

Had an Experience with Lazboy?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
LaZBoy
Lazboy Verified Representative

Hello,

Thanks for reaching out to us about your furniture. We're so sorry for your frustration regarding the tears in the seam. Our team would absolutely love the opportunity to further investigate.

Please send an email to socialsupport@la-z-boy.com with review number 878169 in the subject line.

Regards,

La-Z-Boy Incorporated

You May Also Like

Lazboy Sofa Review from Indianapolis, Indiana Lazboy " We bought a $1600 electric reclining couch and they've been out to repair the cushions half a dozen times and it still isn't right I don't know what..." Read more Lazboy - Awful CS Lazboy "Two year old leather recliner had large discolored area suddenly appear on headrest. I had purchased the fabric protection plan when I bought the recliner from Lazyboy. The..." Read more Lazboy Sofa Review from Mount Pleasant, South Carolina Lazboy "We bought a power dual reclining couch from La-Z-Boy back in November 2014. We chose a synthetic "leather-like" surface in the showroom due to its warm feel that's unlike traditional..." Read more Lazboy - Leather sofa flaking Lazboy "I bought a leather sofa 2 years ago. started peeling,I paid $1300 on sale! I found out that it was recycled leather, now were in my papers does it state..." Read more Gbs Enterprises - Sofa had crack on the seat cover Gbs Enterprises "I bought the their warranty for my furniture and paid the money . I filed a claim it has been seven months that I am waiting for the part ,..." Read more Rosegal - RESOLVED Rosegal "Order No : Z1703211334423875 “Acquired rosegal.com brushes, were very pleased !!! The time will come and you begin to understand that to apply makeup with brushes, much easier and better...." Read more USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit USAA "It was resolved, but not their new attitude toward "members" which is not what myself and others I've met who've recently filed claims are being treated like. Very cold and..." Read more Vacation Rental Pros - Filthy Home With Stagnant Pool Vacation Rental Pros "BE FOREWARNED Vacation Rental Pros offered only a partial refund if I signed a waiver agreeing to not "disclose" to anyone, including "any online reviews", the atrocious condition this property..." Read more