Update by user Jan 05
The matter was settled to my satisfaction.
Original review posted by user Jan 04
Bought 2 new sofas in November 2017 and within 3 weeks the seat cushions started warping and compressing permanently. Contacted customer service and had 2 weeks of runaround, contacted the President and he delegated it to a rep to send me an email saying they think sending new cushions is the solution.
I believe it won't solve anything and it will just happen again based on what I am seeing. At least a store like Costco has a 1 year return policy. I tried to buy American and now regret the 4k I spent doing it.
Buyer beware, and shop around that is all I can say. I am stuck with it.
Review about: Lazboy Sofa.
Reason of review: Bad quality.
Monetary Loss: $4000.
Preferred solution: Full refund.