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We bought 2 matching recliners with power recliner, lumber and head rest , The lumbar sticks out when it's in it retracted position and is very uncomfortable , We called and they dispatched a technician to come and inspected They ordered new back replacements,,,, Same...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliners. We apologize for your dissatisfaction regarding the lumbar section in the back. Our team would love to further invest...

Anonymous
steve c

I have the same chair and am having the same problem and the same run around. This is the second "repair", I am waiting on the second shipment of parts and then the tech will ...

1.5
#1028509
Lazboy - Maverick recliner
I bought a Maverick La-z-boy recliner for $1500. And bought the warranty , told by the clerk, covered top to bottom for 5 years. After 2 years, the leather on the arm of the chair, wore complete thru. I called customer service, was told they no longer use the warranty...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your Maverick recliner. We apologize for your dissatisfaction regarding the leather. Our team would love to further investigate. P...

1.8
I didn't like
  • Customer service follow-up
#1026558
DO NOT BUY FROM LAZY BOY - Agoura Hills sales assured us iClean furniture was best quality, durable and all and after spending $4,800 on Couch, Love Seat, Chair & Recliner 5 of 6 arms began to buckle and wrinkle badly after 30 days) (purchased Dec 2016) !!! Lazy Boy...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello there,Thanks for reaching out to us about your sofa, loveseat and recliner. We apologize for your dissatisfaction regarding the fabric wrinkling and the broken spring. O...

2.2
I liked
  • Attention before making decision
I didn't like
  • Customer service discounting our problem with product
#1025467

Short Review for February 26, 2017

#1013987
1.0
Foot rest also broke in less than a year What a piece of ***
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Lazboy Recliner Review

#1011690
1.2
We have owned three La Z boy recliners in the past. The were all comfortable with good support and well made. The fourth one we bought was another story. It not only looks cheap, it is poorly made with inferior materials. It's uncomfortable, and the padding shifts and parts fall out. We will never shop La Z Boy again. What a disappointment.
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Lazboy Recliner Review

#1003905
1.0
Bought two bonded leather power recliners at 700 each and at a year and a half the leather has cracks and pulled apart at seams. They refuse to replace or repair because of defective material, will never buy anything from them again ever.
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Lazboy Recliner Review

#994509
1.5
What sales promised didn't happen. Damaged furniture that we are having a hard time getting repaired. 3rd part delivery service damaged it evidently and when we reported it, called customer abuse
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Lazboy - Uncomfortable , not good quality
Lazboy - Uncomfortable , not good quality
No where near as comfortable as the one in the store Seams run across arm rest where your hand rest ,piping crooked on one side No longer set in and only had it 5 days No call back from store Sent email photos , no response Left voice mail for manager No response...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your Kennedy sofa. We apologize for your dissatisfaction regarding the seams and piping. Our team would love to further investigate. ...

Anonymous
Anonymous

you could call Lazyboy comfort care they will send a tech out to look at it

I didn't like
  • Quality
#1025414
Moved in August 2015 and bought some new furniture. One item was a Lazy Boy recliner from Miller & Son furnishings of Kokomo, IN. I'm sure it was $600, since it was a larger one. Anyway, we do not have children at home. We do not have grandchildren. We usually visit...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We apologize for your dissatisfaction regarding the broken back frame. Our team would love to further investigate. Ple...

Anonymous
michael77302

At least Lazboy will work on it. Ashley, Star, Rooms to go and roomstore only offer one year parts. no warranty after that.Sorry covering parts forever, like no other chair ma...

#1024706
We bought two lounge chairs for $1400.00 . Went home and measured and would not fit. Called the same day and told them to council order and credi our credit card. Called and left message. Called 4 more times. No response. Been two weeks. No response. Not much of a...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your attempts to return your chairs. We apologize for your dissatisfaction regarding the service you've received. Our team would love...

#1023800
Lazboy - Substandard Construction/Body Support
We purchased a Lazyboy couch with the chase lounge end piece. When we sit on the right part of chase section, it feels like you are falling to the right. When sitting on the section next to the chase, it feels like you're falling to the left. We had them come out & put...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sofa. We apologize for your dissatisfaction regarding the cushions. Our team would love to further investigate. Please send an e...

1.7
I liked
  • Design
I didn't like
  • Poor value
#1021179
Had a very bad experience. In June 2014, purchased furniture from La-Z Boy, Vernon Hills, IL. That included a bedroom set, living room couches , side tables, bar, mirror, etc... Everyone was super nice at the store while shopping for furniture. Once the furniture was...
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LaZBoy
LaZBoy
Lazboy Verified Representative

HelloThanks for reaching out to us about your furniture. We apologize for your dissatisfaction. Our team would love to further investigate. Please send an email to socialsuppo...

Anonymous
Carlton

Concur very poor quality products. Lining tore within a month. Springs sagging to right, Seat Pillows and cushions will not hold shape. Small pillows under stuffed. Areas of t...

2.1
I liked
  • Extremely dissappointed
I didn't like
  • Company does not stand behind its products
  • Rude personal and customer service
#1020711
DO NOT BUY FROM LA-Z-BOY!!!!!The worst customer service i have ever experienced! I will never buy another sofa from la-Z-boy and would strongly advise others to avoid purchasing anything from them. I bought a sofa from lazy boy a few years ago and made sure to buy the...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your sofa. We apologize for your dissatisfaction regarding the rip and for the service you've received. Our team would love to fur...

1.0
#1020663
Bought recliner for myself. It hurt my tailbone after just one night. Returned to store and purchased a chair for husband which cost 300 more. Had to pay a second delivery charge. After two days with the second chair, husband said it hurt his neck and that chair must...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your recliners. We apologize for your dissatisfaction. Our team would love to further investigate. Please send an email to socials...

1.7
I liked
  • Not a thing about lazboy
  • Not a thing
I didn't like
  • Not being made verbally aware of policy before making purchase
  • That the warranty was absolutely worthless
#1020118