filters
state:
Show
city:
Show
category:
Show
product:
Show
sinks way down almost hits the board very uncomfortable feel the wood by the arms cheap foam- I am going to see if I can restuff the seats so sad about this kind of junk returned two swivel chairs but was to exhausting so will try to fix it myself only good for looks...
Read more
2.1
I didn't like
  • Poor extended warranty
  • Lazyboy didnt care
  • Passing the buck it is your store you sell it
#1077997
Lazboy - Poor quality
Lazboy - Poor quality
Lazboy - Poor quality
We purchased to recliners which cost us close to $4000. One of the chair arms has raw material showing, one leg is crooked and after only 2 weeks of very occasional use there is already a permanent crease in the front of both chairs. I wish we had read reviews before...
Read more
1.9
I didn't like
  • Poor quality and being rushed by sales people
#1077405
Purchased Brand New Couch and Chair $1,800 at La-Z-Boy store in Newark, Delaware. Noticed Padding on Chair Arm is defective and requested chair to be replaced or taken back and refund issued. Company wants to repair Chair. I purchased a New Chair, not a repaired chair....
Read more
1.9
I liked
  • Sales process and products in showroom
I didn't like
  • Company does not stand behind product
#1075799

Lazboy - Recliner not functioning

Lazboy
#1058010
We purchased a two reclining sofas from lazyboy. We had a problem with one 1 week after delivery. They sent out a tech to assess the problem. The brand new sofa had to be replaced. Today, 8 months after delivery of the aofa rhe recliner on the sofa doesnt work. Not even a year. Called the store, was told someone will calm you back. No call back. Lazyboy has some crappy service.
Comment
Show

Lazboy Eclipse Reclina Way Leather Sofa Review

Lazboy
#1036809
1.0
Have tried every way possible to speak to a person about problems, This seams impossible
Comment
Show
Lazboy - Simple Review #1490739653
Lazboy - Simple Review #1490739653
1/2

Lazy Boy Review

Lazboy
#1026796
1.3
Leather is flaking off where the natural cracks are. They send their own leather specialist out who writes a *** report saying it's normal for leather to do that . When she was saying to my face that she doesn't know why it was happening.
Comment
Show

Lazboy Recliner Review

Lazboy
#1024767
1.7
We bought a Lazboy Recliner and after 2 years the front spring clips were so sharp it ate through the padding and fabric just from sitting, anyway I have exhausted all of my options I guess, we were really disappointed in Lazboy, won't buy again
Comment
Show
We purchased a power reclining sectional in February 2015. We have had the repair men out 4 times, because the plastic mechanism on the foot rest, which is for safety concerns, keeps popping up and sometimes all the way off. This plastic part is used to pop off if...
Read more
LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your power reclining sectional. We apologize for your dissatisfaction regarding the safety snaps disengaging. Our team ...

3.7
#1075471
On November of 2016 I purchase a recliner from Lazyboy/Fairfield, Ca. After reclining on the showroom chairs I decided on the one I now have. It was delivered and that day I have not been able to pull the lever back to bring it up to recline. I requested and tech which...
Read more
LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliner. We're so sorry for your frustration regarding the handle not working.Our team would love the opportunity to...

#1075425
My recliner was delivered yesterday and after sitting in it , I noticed it seems to lean more to left and feels higher on right side. My right hip and leg started hurting and was not hurting prior to sitting in chair! Purchased chair on Sunday at Lazy Boy store in...
Read more
LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your new recliner. We're so sorry for your dissatisfaction. Our team would love the opportunity to further investigate....

Anonymous
Anonymous

Sounds quite possible to me.I bought a brand new Mercedes=Benz 560SEL in 1989 ; top of the line car , right ?Driver's seat was cocked at about a 5-7 degree angle so you sat cr...

#1073941
We have had our two new Lazyboy recliners for 14 weeks... Already showing signs of wear and mechanical failure. Right at $1000 each. Very disappointed in the overall quality. Padding on the back of the chairs, when lifted up to "fluff" back into the original shape, has...
Read more
LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliners. We're so sorry for your dissatisfaction with the back padding and the mechanism noise while lowering the f...

1.5
I liked
  • Salesperson was very nice
#1073317
After the first day the recliner was hurting my wife's back, on the second day all the USB and LED lights for cup holders stopped working. The delivery driver employed by Lazy boy ask for surge protector for the two power cords for the twin recliners, I handed him one...
Read more
LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your recliner. We're so sorry for your dissatisfaction with the recliner and for your frustration regarding the USB and...

2.0
#1072871
Lazboy - 3 Lancer back failures in less than 3 years
Lazboy - 3 Lancer back failures in less than 3 years
Lazboy - 3 Lancer back failures in less than 3 years
In less than 3 years the back on my motorized Lancer rocker recliner has had the back frame fail, 3 times now. By fail, I mean the frame has broken at glued joints on the left side. This failure has caused the joints on the right side to open up. The frame rails are...
Read more
LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your Lancer recliner. We're so sorry for your dissatisfaction regarding the frame piece breaking and for your frustrati...

Chair is approximately 3 years old but started complaints several months ago. Contacted LaZBoy and they put me through a series of steps, pictures and phone calls. They finally admitted they were having trouble with the Renew type of material but offered no remedy...
Read more
LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your chair. We're so sorry for your dissatisfaction regarding the Renew fabric and for your frustration regarding the serv...

1.3
I didn't like
  • Bad customer service
  • Customer service results
  • Warranty or customer service
#1071849