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Lazboy - Lazyboy recliner quality
Lazboy - Lazyboy recliner quality
Lazboy - Lazyboy recliner quality
We purchased a new La-Z-Boy recliner a little less than 2 years ago and paid $900 for it, figured for that price it would be of decent quality. WRONG!! What a piece of crap. It’s nothing but material stretched over cheap plywood and has zero padding on the interior of...
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magspop
magspop

So I got my final reply from Lazyboy. My recliner is not defective and is built the way it’s supposed to be. Just the reply that I expected. It’s a cheap built chair with no p...

magspop
magspop

I tried to add to my review but it won't let me for whatever reason. But I was going to add that we also purchased an extra 5 year warranty. That just *** me off that much mor...

#1109660
I ordered a custom leather recliner on Sept 1st, 2017. At that time, I was informed it would be 5 weeks for delivery. I received a call Saturday, Sept 30th advising me the leather I selected will not be available until mid December. It took 4 weeks to let me know the...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello there,Thanks for taking the time to contact us about your leather recliner. We apologize for your frustration regarding the delivery delay.We know new furniture is excit...

2.5
#1109393
Lazboy - Extremely poor La-z-boy customer service
Lazboy - Extremely poor La-z-boy customer service
Lazboy - Extremely poor La-z-boy customer service
Lazboy - Extremely poor La-z-boy customer service
We purchased two chairs ($1500 each) at the Frisco TX store - 8294 TX-121, Frisco, TX 75034. There was poor workmanship in sewing the fabric darts on the arms leaving fabric sticking out rather than being tucked under to leave a smooth seam. The headrests were also not...
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Anonymous
23502

Oh that just looks awful.

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello there,Thanks for taking the time to contact us about your two chairs. We apologize for your frustration regarding the sewing on the arms, and the headrests not having en...

3.5
I didn't like
  • Do not stand by their product
  • Failure to honor warranty issues
#1108012

Lazboy - Lazy Boy Recliners Knapping

Lazboy
#1102850
Worst recliners I have ever purchased and the most expensive .... warranty is a joke !!! Never buying lazy boy again ... I have been sitting in lazy boys for over 25 years and never again there workmanship is awful ... where are they made now ??????? Don't tell me to contact you I have contacted you several times no help contacted the store absolutely no help it's a run around !!!!!!
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Lazboy - Another pissed consumer

Lazboy
#1099215
Developed a rash as soon my sofa and recliner arrived at the end of July beginning of August 2017. Under my dermatologist care. Going out of my mind, the chemical smells, the itching , the rash that's keeping me awake at night. No help from the store or costumer service 800 number. I will contact the tv channel that helps consumers. Lazboy accountability to the consumer REFUND MY MONEY......
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Lazboy - Lazyboy leather peeling

Lazboy
#1098915
1.9
Details
Spent over $700 for recliner & couch and it is peeling. The store would only give $250 credit and replacing it was not an option for the Lazyboy company. Very disappointed in their quality of merchandise & we had never had issues like this with thrm before. Come to find out it that many customers have experienced the same. You would think a class action would be filed against them.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Lazboy - Air valve

Lazboy
#1090905
The air valve on my sofa mattress has leaked for the second time. Very poor design. Disappointed with Lazboy. Many of the s as me complaints online. Fix the problem. Don't ignore it.
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Purchased two (2) leather recliners valued at $1200 each a little over a year ago. We noticed that the color in the leather on one of the headrests was wearing thin. We called the business where the chairs were purchased and were told that we would be contacted by...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello there,Thanks for taking the time to contact us about your two leather recliners. We apologize for your frustration regarding the color on one headrest wearing thin.Our t...

Anonymous
Poor quality

Lazyboy has become the worst furniture store for quality and craftsmanship. We purchased our couch in June and have sent it back came back worse. Such sadness. We had always ...

2.2
I didn't like
  • Being charged to look at product after 6 months
#1106787
Have always purchased lazboy furniture as they have always backed up there product,this is 4th sofa I have purchased from them.After 2 years the arm rest has broken down,and the back of the other side where no one rarely sits is sagging.Called customer service and they...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello there,Thanks for taking the time to contact us about your recliner. We apologize for your frustration regarding the grinding noise and for the service you've received.Ou...

#1106367
I purchased a Lazy Boy Rocker/Recliner for my husband in 2015. There is a terrible grinding noise when he sits down and the rocker goes back, not using the power... I had to pay $150.00 for repair service. The chair is just 2 years old. The repairman heard the noise,...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello there,Thanks for taking the time to contact us about your recliner. We apologize for your frustration regarding the grinding noise and for the service you've received.Ou...

#1106187
Well we have had our Lazy Boy couch for 2 years in the cushions are already breaking down. We had previously bought Lazy Boy before and had no problem with their Furniture lasting for years. The quality is not what it used to be and I don't mind paying a higher price...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello there,Thanks for taking the time to contact us about your sofa. We apologize for your frustration regarding the service you've received and for your dissatisfaction.Our ...

2.0
I liked
  • Store layout fine
  • Were nice at the store
I didn't like
  • Quality in their furniture went downhill big time
  • Poor quality products
#1104719
Lazboy - Arm pad depressed after 2 years.
We bought a Lazyboy sofa & 2 swivel chairs in May of 2015. We loved them till we noticed that the foam in the arm rest of one of the chairs developed a deep indentation, like the foam just disintegrated. The foam was obviously defective. We are retired with no small...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your swivel chairs. We apologize for your frustration regarding the foam in the arm disintegratingOur team would love the ...

4.2
I liked
  • Fine until now
#1103975
I will never buy another couch from LazyBoy again. Before we purchased the very expensive couch and recliner, the local store in Natick, MA, sent over a designer to help select a color that would go well with our décor. We accepted her recommendation. When the couch...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your couch and recliner. We apologize for your frustration regarding the color.Our team would love the opportunity to f...

1.0
#1103825
I have a rocker recliner under warranty that needs service. The customer service department set me up with appointments which were cancelled by the third party technicians on three different occasions. The customer service department for Lazy Boy thought they were...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your rocker recliner. We apologize for your frustration regarding the service you've received.Our team would love the o...

2.8
#1103466