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We received our special order Lazy boy reclining couch and reclining love seat 5 days ago. I am super sensitive to smells and kept smelling urine. we left our home came home hours later and our house reeked of cat urine! We smelled the couch and could smell where a cat...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your sifa. We're so sorry for your frustration regarding the odor.Our team would love the opportunity to further investiga...

1.9
I liked
  • Saleslady was great
I didn't like
  • Our couch needs to be replaced immediately
#1053103
This was my 4th & last lazy boy recliner. I had this power recliner for 4 years, the fabric was terrible, then when I called because the leg lift stopped working, they referred me to another company. They couldn't give me an estimate. But said it would be around...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliner. We're so sorry for your frustration regarding the fabric and footrest not working.Our team would love the o...

1.3
#1051595
I bought a MacKenzie sofa on 4/4/2016. It was delivered on 5/19/2017. By day 3, I knew I had made a mistake. The sofa is horribly uncomfortable. Anyone sitting on either end of the sofa sinks into the corner. (And no, we're not obese.) Although others have suggested...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sofa. We're so sorry for your frustration regarding either the cushions or springs.Our team would love the opportunity to invest...

1.7
I liked
  • Honesty of the comfort care technician
I didn't like
  • Fabric advice i received or the quality of the product
  • Number of stars on website does not accurately reflect reviews
  • Music played to those on hold with comfort care
#1050735

Short Review for February 26, 2017

Lazboy
#1013987
1.0
Foot rest also broke in less than a year What a piece of ***
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Lazboy Recliner Review

Lazboy
#1011690
1.2
We have owned three La Z boy recliners in the past. The were all comfortable with good support and well made. The fourth one we bought was another story. It not only looks cheap, it is poorly made with inferior materials. It's uncomfortable, and the padding shifts and parts fall out. We will never shop La Z Boy again. What a disappointment.
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Lazboy Recliner Review

Lazboy
#1003905
1.0
Bought two bonded leather power recliners at 700 each and at a year and a half the leather has cracks and pulled apart at seams. They refuse to replace or repair because of defective material, will never buy anything from them again ever.
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Lazboy Recliner Review

Lazboy
#994509
1.5
What sales promised didn't happen. Damaged furniture that we are having a hard time getting repaired. 3rd part delivery service damaged it evidently and when we reported it, called customer abuse
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I purchased a Lazyboy electric recliner for $1500 and have never been so upset with this POS. After using it for 2 weeks I contacted the seller who ent a man to my home to repair the buttons that allow for reclining. He replaced them and within 2 more weeks the...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the service you've received. Our team would love the opportunity to inve...

1.0
I didn't like
  • Poor customer service
  • Sales reps attitudes once you bought the furniture
  • Being lied to several times
#1049972
Lazboy - Leather between seats felt like paper, and cracked in less than 2 years
I bought a Lazboy recliner sofa, whole grain leather, in July of 2015. the leather between the cushions has felt paper like and weird since day one, but I just did not pay much attention to it, thinking Lazboy quality is trustworthy. but a week ago, I noticed that...
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christinewang
christinewang

Update on my process. Yes I can not change the fact that 'miscommunication' has happened that I bought a part vinyl and part leather sofa thought it was all top grain leather ...

Anonymous
Anonymous

I am going to KILL the sales people who I bought mine from.I told them that I heard that they were selling junk now.They said oh no! They lied to my face. I warned them when I...

1.9
I didn't like
  • Defective leather on sofa seats
#1048033

Featured

Lazboy - Discolored Leather
Lazboy - Discolored Leather
2 Expensive Lazy Boy Recliners, paid approximately $2,300.00 in April 2016, this is what they look like 1 Year Later. Advising my Parents to contact Better Business Bureau to file a Complaint.... Called where they purchased and Owner:Mr. Brown was very rude to my...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your parent's furniture. We're so sorry for your frustration regarding the leather, and for the service they've received. Our team wo...

1.0
#1046523
We purchased 2 small leather rocking/reclining chairs in March 2016 for about $1200. Two screws fell out of the bottom and a metal bar fell to the floor on one chair. Now the chair does not stop rocking when reclined. Called the store and a La-Z-Boy repairman called us...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the two screws coming out, and for the service you've received. Our team...

Anonymous
Anonymous

Its a "limited lifetime warranty". This should have been reviewed with the sales associated who was helping you.

2.1
I didn't like
  • Warranty loopholes
  • Company does not value its customers
#1043308
Was given run around for months on my new understaffed reliner. Finally all fillers came one at a time. Was having like new couch re stuffed one did seat. Comfort Care kept switching we will fix we won't. Depend on whom you talk to. Oh the on holds we're offer. Last...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the service you've received.Our team would love the opportunity to inves...

1.5
#1041586
I have two Lazy Boy Rocker Recliners that are less than two years old. Both are all lumpy on the leg cushion areas. They look and feel absolutely horrible. We are both under 200 pounds with no kids in the house. These chairs are an embarrassment to both me and your...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the leg cushion area.Our team would love the opportunity to investigate ...

2.1
#1041511
Was told if I purchased the loveseat and chair they would keep it at the store until my floors were refinished. Not so, all they did was harass me to pick it up. When I picked it up and paid the balance, I noticed I was billed for pro warranty which I said I did not...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your loveseat and chair. We're so sorry for your frustration regarding the service you've received.Our team would love the opportunit...

Anonymous
Anonymous

You should have gone to a corporate retail store to purchase.

#1041037