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Bought a recliner in 1992. Recliner broke in 2000. Lazyboy fixed recliner in 2000 for free. Bought 3 recliners in a few years later with lifetime warranty (but read the fine print) ... only for a year, then just the mechanism. Labor is not included. Okay. My bad but...
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Anonymous
J koenek

Just thinking....if you bought it in 1992 that's 25 years ago and the stuff is still ok except for one part, why are you complaining about $15. Sorry but that just seems wrong...

3.5
#1137885
I bought two broken do you La-Z-Boy recliners all leather and spent over $3000 for these chairs. About six months in I noticed my chair was uncomfortable the lumbar support was not there. So I bought a pillow for your lumbar and put it behind my back when I sat in the...
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1.0
I liked
  • Selection of items in showroom with different colours available
I didn't like
  • Worst customer service
#1133114
Over the years I have owned a number of La Z Boy products. Once upon a time they were all about quality and customer satisfaction but that is no longer the case. I purchased a $1300. leather rocker/recliner after visiting the store and checking it out a few times. I...
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Anonymous
Ken

There are few companies of old that are any good ? Unfortunately!??

2.7
I didn't like
  • Quality of product no stands behind their work or word
  • Im not impressed
#1126296

Lazboy - Lazy boy is a good name, they are lazy! No returns?!!!

Lazboy
#1112590
1.0
Details
Shitty too Same deal - ordered a sofa, it came was not what we ordered and they refuse to take it back! Won’t refund our money or even offer exchange Totally *** company and way to do business Agree, with all wish we read this first!!!
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Lazboy - Waste of money on extended warranty

Lazboy
#1109438
Just spoke with the extended warranty company to file a claim for a 1” cut , located where my head rests. Was told it wasn’t covered, because it wasn’t an accident and the cause was probably my hair and body oils. I suspect, they would have a reason, not to honor my claim, no matter what I reported. DO NOT BUY the extended warranty. It’s a ripoff
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Lazboy - Lazy Boy Recliners Knapping

Lazboy
#1102850
Worst recliners I have ever purchased and the most expensive .... warranty is a joke !!! Never buying lazy boy again ... I have been sitting in lazy boys for over 25 years and never again there workmanship is awful ... where are they made now ??????? Don't tell me to contact you I have contacted you several times no help contacted the store absolutely no help it's a run around !!!!!!
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Lazboy - Another pissed consumer

Lazboy
#1099215
Developed a rash as soon my sofa and recliner arrived at the end of July beginning of August 2017. Under my dermatologist care. Going out of my mind, the chemical smells, the itching , the rash that's keeping me awake at night. No help from the store or costumer service 800 number. I will contact the tv channel that helps consumers. Lazboy accountability to the consumer REFUND MY MONEY......
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My lazy boy recliners whole side fell off for the second time in 2 years. The repair guy came after waiting a month ( he apparently is ill a lot) he was the same guy who fixed it the first time. He said he couldn’t fix it because the tag was missing. He was the one who...
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1.0
#1125726
Purchased dining table and paid for extra finish to protect from scratches. Never had a table that scratched this easily and also came with chipped finish in spots. Do not believe I received the added finish and very disappointed in quality
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Anonymous
Nancy - Lansing MI

I will never buy from them again! I bought a lazyboy recliner loveseat with all the electric inputs that I ordered extra in the console and once arrived, the seats were so har...

Anonymous
dorrie

we paid 2400 for 2 chairs and they are crappie would not buy from the again.the service was good but that was all the product is terriable it seats awful not worth the money 1...

2.4
#1123325
My family bought a recliner 1.5 years ago when i was coming home after a month in the hospital. I had been almost killed by the doctor who delivered our son. This chair was with me through 9 weeks of a wound vac system on my belly, 20 weeks of not being allowed to eat,...
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2.0
#1120916
I have had a recliner sofa for 5 years. A couple of years ago I had to have the mechanism replaced that lowers the footrest. Now I have had to have both sides replaced. And the cushions on the sides that we use have collapsed. Since the repair, I can not lower the...
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#1119224
I contacted have the extended warranty but they want another 100.00 something dollars just to send someone to look at it. I already spent 900.00 purchasing.
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Anonymous
Bill

Same thing happened to our two recliners. Bought them in September got them in November Trying to get money back. No help from corporate or local franchise. Have twice brough...

#1118305
I purchased a recliner and within a few months the fabric was wearing poorly. I called customer service and they sent out an inspector. He said the fabric had crushed on the arms and seat, and the buttons popped off and I would receive a call letting me know how we...
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#1117892
I purchased a recliner back in 1995 and had zero problems over the years. Of course the fabric showed its wear and the cushions finally gave in but the frame held up until finally after 20 years started giving up and making noise So this year i decided to find a new...
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#1117266