Robert P Nov

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Verified Reviewer

HELP FOR A BAD RECLINER

BOUGHT A LOUSY BOY CHAIR AND HAD IT NOW 10 MONTHS, SEAT COLLAPSING AND FURNITURE FABRIC WEARING OUT AFTER 10 MONTHS.SENDING SOMEBODY IN FEB TO LOOK AT HOW DO YOU HANDLE THIS COMPANY CALLED COMFORT CARE.
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Preferred solution: ANOTHER NEW RECLINER WITH BETTER WEARING FABRIC

Hubert E Idu

Poor customer service to say the least.

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Will explain more if anyone ever calls me back. My next step is to go on social media about your poor costumer service or more preciously total lack of.
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Preferred solution: Customer service

User's recommendation: Don’t buy here

Jane G Xod

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Verified Buyer
| map-marker Plover, Wisconsin

Getting nowhere with calls and texts and store

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Case {{Redacted}}

Jane Giese Zip: {{Redacted}}

jgiese001@***.com

We ordered a new Lazy Boy couch with a cuddle cushion on 9/28/2021. Cost: $2419.70. Ordered from Home Furniture in Plover, WI. The couch was delivered on 10/27/2022. After going back to the store and talking to them about wrinkles in the fabric (two weeks later), they just said it was normal wear but would send pictures to the service center. Normal wear after two weeks??? Come on!!!

Home furniture owner texted me in December (9th) and said that the wrinkles are normal, use your fingers to smooth them out. What? A BRAND NEW COUCH for the price we paid and we should smooth out the wrinkles with our fingers after two weeks of owning it??? Considered normal wear!!! I continued to call the service center and text them as well with pictures of cushion and tags from bottom of the couch. I hoped LazyBoy would step up. Nothing happens. They say they will call back but never do. So once a week I call customer service and tell my side and hope something will happen. Always they say it is normal wear. I did finally talk to a supervisor who said she would let me know in two days what they would do, She never called me back, per usual. And in it goes, week after week. The cuddle side is now also groaning as if something is broken and the company does nothing.

I have been calling and/or texting Lazy Boy since shortly after we received our cuddle couch in late October, 2022. The cuddle cushion has wrinkles since we received it. The store would do nothing and I keep getting the run around from Lazy zBoy customer care. What is going on and why does Lazy Boy not back their products?? I want to tell the world that they should not buy LazyBoy products. They are not made well and the company does NOT back their products!!

715-544-****

530 Autumn Ct

Stevens Point, WI 54481

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Preferred solution: Full refund

User's recommendation: Do not purchase LazyBoy products

1 comment
Five S Uth

They are riding on their old reputation of being a quality company. Those days are long gone.

Anonymous
map-marker Fort Lauderdale, Florida

Leather flaking off recliner

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Arm rests; back cushion; and front of recliner don't buy !Tripoli power recliner over price $ 2400.00 Be junk.cheap leather be Bewear
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User's recommendation: Be wear

Jack G Hln

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Verified Reviewer
| map-marker Bedford, Ohio

Warranty service request for broken mechanism on 4 pc.secional with 2 recliners. Was told there was a lifetime warranty on base & mechanism, now they say not covered.

Purchase over $5,000 furniture from one of their Gallery Stores in Warrensville Heights, Ohio in March, 2019 & was lied too and deceived. We had problems with poor quality fabric w/ premature wearing, insufficient fill, and they told us, oh every couple years you will need to just go get some fill from JoAnn Fabrics and stuff it yourself.

Now, one of the recliners mechanisms is broken. There's a metal cable connected to the pull release that allows the foot rest to extend that snapped and a broken piece of plastic it connects to that was just laying on the floor. The store we bought from is closed, tried calling 3 other stores and finally Corporate office. Nobody answers phones except sales and they refuse to help, saying service is "a separate entity" and you'll have to talk to them, ONLY THEY WON'T TAKE YOUR CALLS.

This is despicable to allow these stores to operate in OHIO and all other states. Jack Glyde - Bedford Heights, Ohio 44146

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User's recommendation: Buy at your own risk knowing they do not stand behind what they sell.

Marilyn T Mdl

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Verified Reviewer

Excessive charges for warranty work

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Called for repair on 5-year-old power recliner. Read the model # etc.

from the tag on the footrest. Paid in advance over $180 for the first hour of service PLUS a $100 fuel surcharge due to where I live (45 minutes from the store).

The technician shows up and doesn't have the part, he only has parts for chairs up to 2 years old or newer. (never mind that I had sent the info on the chair and the date of purchase). The parts were sent to me, I HAD to pay the shipping ($15), the parts were under warranty (no cost to me).

Today, I was notified a tech would be sent out, but I need to pay another $65 to cover the previous tech visit.

side note..

the technician knew nothing about a fuel surcharge, he receives a flat hourly rate and no compensation for mileage.

In addition, I was told the tech would be at my home before noon and likely between 8-10 am - he showed up at 2:30, his schedule was changed, but they didn't bother to tell me, the customer.

I have 4 LaZBoy products.. but there will not be a 5th one.

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Loss:
$347
Cons:
  • Gouged on repair fees and surcharges for warranty part repair

Preferred solution: Apology

User's recommendation: Buyer beware!

Featured
Carla B Lbb

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Verified Buyer
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LOUSY CORPORATION AND CUSTOMER SERVICE

Updated by user Apr 20, 2023

Was told 2 weeks ago that Corporate felt the chair backs were acceptable and the arms would be replaced on both chairs. This doesn’t make sense, the backs are worse.

Was given 2-4 weeks.

Have no confidence this will ever happen. Keeping track to see if I am correct.

Original review Mar 21, 2023
Do not recommend you buy ANYTHING from Laz-boy. Ordered 2 club style recliners, took 3 months to get.

After getting home and unwrapping them, it was obvious how bad of a job they did in making these chairs. It was either a beginner or someone with a hangover. Very poor craftsmanship. Took pictures and the next day went into the store.

Was told the store manager was gone and given 2 business cards to contact customer with a problem! Since now 1.5 months have gone buy and this Company cannot give us an answer as to replacing our chairs, we now want our money back!!! Have NO confidence that the replacement chairs will be any better quality. Paid 3000.

(on sale) for chairs that are of very poor quality.

Another fact that has come to light is that NO ONE from the store informed us that these chairs could be returned within 3 days from acceptance for a refund! WILL NEVER DO BUSINESS AGAIN WITH LAZ-BOY AND AM MAKING SURE THAT ANYONE WE KNOW LOOKING AT FURNITURE DOESN'T EITHER.
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Pros:
  • Big selection of styles of recliners
Cons:
  • Lousy customer service

Preferred solution: Full refund

User's recommendation: Do not shop at Laz-Boy

3 comments
Guest

I was recently thinking about purchasing furniture from Lazy Boy, but after reading this I am not!

Guest

When you buy from an independent family owned store selling La-Z-Boy they will refund, repair or replace in an effort to maintain the long term relationship. Gallery stores are the problem.

Not the brand of La-Z-Boy itself. I hope you email the company and find resolution. The picture of the top of the back definitely showed a poor upholstery job.

-Bob Jr. Nehlig's Furniture Stratford, New Jersey

Guest
reply icon Replying to comment of Guest-2320835

I have spent so many hours contacting ALL the customer care, customer comfort, corp. offices and I keep getting passed around and NO one wants to help!

By the way, the stores in our area have all stopped carrying the La-Z-Boy brand because of the poor quality and customer service. This is why the La-Z-Boy gallery came into our area, because no store wants to feature their furniture (this comes directly from the store owners themselves) - Northern California.

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Anonymous
map-marker Ashburn, Virginia

Wireless remote will not pair

Wireless remote #10.000186 will not pair up to chair. I have tried numerous times following instructions. There is no "click" after paper clip is inserted. There are no "beeps." The batteries 3 AAA and 2 9V are new. I notice the AAA battery on the far right side in remote is "extremely hot to the touch" when removing. Chair is 3 years old and recently bought from my neighbor.
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User's recommendation: Prepare to be disappointed

Charles A Lzx

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Verified Reviewer
| map-marker Buford, Georgia

Poor customer service by the sales person.

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The sales person I was working with yesterday didnt show up for work today. So I stopped the lady. She looked at what I wanted to buy and passed me on to another guy. We had already settled on the loveseat and the features I wanted. The new server person kept changing everything and turn it into a really bad experience.
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User's recommendation: Go some where else.

Tyresse Bls

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Verified Reviewer
| map-marker Metairie, Louisiana

No repair servvice

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I bought and paid half of the rocker recliner supposed to arrive within 60 days. 90 days later after I finally called it arrived. You pay $130. For delivery and they will not move anything in the place you want chair. After one month back is broken. The service department hung up on me saying I can snap it back in. After called a manager and their home office 3 weeks later they do not even return my calls.
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User's recommendation: Never buy Lazyboy at veterans Blvd Metairie store. Horrible service. The employees just don’t care. They feel the Lazyboy name is all they need

Anonymous
map-marker Howell, Michigan

They don’t stand behind their furniture

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Paid 2 grand for a chair seat is baggy and if I want another they want me to pay a restocking fee!!! Not happening And now $100 to pick it up What a joke never again!!!
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User's recommendation: DONT BUY LAZYBOY

Omar S Mgd

I got a cod

Hi I got a cod to contact the support Because yesterday I payed a ticket but I didnt get a email so I want to find my booking
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Preferred solution: I want to get my tickets I didn’t get it

Five S Uth

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Verified Reviewer
| map-marker Denver, Colorado

Resolved!

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We ordered a recliner from LZB six months ago. We were told it would be built in a few months.

After five months, I tried to talk to them about when it would be done and was told that the fabric was unavailable and holding up the commencement of the build. I asked if we could choose another material and was told no, and if we canceled the order, there would be a restocking fee of 30%. 30% restocking fee for a chair that was not yet built?

This made no sense, and the people at the store showed zero empathy. They had my $900.00 deposit and couldnt care less.

The chair itself was $1800.00, so the restocking fee would be about $600.00 for a chair that was not even started to be built.

This was not acceptable. I notified my credit card company and placed a dispute on the sale. After one month, Chase Bank refunded my deposit, and LZB had to eat it. I highly recommend going this route if its an option for you.

Their business practices are very shady. This company used to have a good reputation, but they are complete and utter garbage regarding customer service or care. I will never consider another purchase from this company that clearly does not value its customers.

After reading other reviews, I feel like I dodged a bullet by not getting this chair.

It would appear that the quality of the chairs for the price simply isnt worth it.

LA-Z-BOY FURNITURE 217, Wadsworth & Yale, Lakewood, CO. St

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User's recommendation: Stay away from La-Z-Boy

Anonymous
map-marker Langley, British Columbia

I bought a Lazyboy recliner!!!!!! Worst purchase ever.

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Lower back rib support is killing my back, and Lazyboy does nothing. Salesman said we will give you a $50.00 coupon! I will not buy a Lazyboy product.
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User's recommendation: You can buy a better recliner

Carol D Yfo

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Verified Reviewer
| map-marker Salem, Oregon

Poor Qualitty

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Lazboy - Poor Qualitty
Lazboy - Poor Qualitty - Image 2

After 6 months of denial by Lazyboy that my less than year old chair was defective, they replaced it. The replacement recliner is an upgraded leather.

Less than a year of having it, the color is rubbing off on the leg rest, arms and headrest. I tried cleaning the chair with their product and the color peeled off. I have not contacted Lazyboy about this because of the long and stressful experience I had last time.

They actually replied to my complaint on this site, PissedConsumer, that I wasnt being truthful, yet shortly after replaced the chair. Ive resigned myself to the fact that I threw away $2,500 and will never buy from Lazyboy again.

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Cons:
  • Poor customer service and quality of furniture

Preferred solution: Leather redyed.

User's recommendation: Do not buy from Lazyboy.