I have always liked Lazyboy recliners having owned three over the years. A couple of years ago I purchased a leather recliner and what a mistake that turned out to be.
The fabric started peeling and cracking. I contacted Lazyboy and they said I should file a claim with the company providing the fabric protection warranty. The company denied the claim saying they covered only punctures and stains and this would be classified as a defect due to quality and craftsmanship of the leather. Lazboy offered to repair the section of fabric but I would be responsible for the cost of the fabric and labor which would be more than $200.
I thought the offer was outrageous considering the recliner cost around $700 and the damaged area in question was only small patch of material. No other offer was provided. So now about a year after I first complained the recliner looks horrible. The leather continues to crack and peel to the point there is not much of the recliner that has not been affected.
So let this be a warning.
Stay away from any Lazyboy leather furniture.
Product or Service Mentioned: Lazboy Recliner.
Reason of review: Damaged or defective.
Monetary Loss: $700.
Preferred solution: Price reduction.
I didn't like: Poor materials and poor workmanship.