3.1K views
Not resolved
2.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
23 comments

I have always liked Lazyboy recliners having owned three over the years. A couple of years ago I purchased a leather recliner and what a mistake that turned out to be.

The fabric started peeling and cracking. I contacted Lazyboy and they said I should file a claim with the company providing the fabric protection warranty. The company denied the claim saying they covered only punctures and stains and this would be classified as a defect due to quality and craftsmanship of the leather. Lazboy offered to repair the section of fabric but I would be responsible for the cost of the fabric and labor which would be more than $200.

I thought the offer was outrageous considering the recliner cost around $700 and the damaged area in question was only small patch of material. No other offer was provided. So now about a year after I first complained the recliner looks horrible. The leather continues to crack and peel to the point there is not much of the recliner that has not been affected.

So let this be a warning.

Stay away from any Lazyboy leather furniture.

Product or Service Mentioned: Lazboy Recliner.

Reason of review: Damaged or defective.

Monetary Loss: $700.

Preferred solution: Price reduction.

I didn't like: Poor materials and poor workmanship.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1586305

Leather does not peel, this is cloth painted with something that mimics leather in looks only, great scam Lay Z Boy, you sure know how to fxxk the public !!!

Anonymous
#1572330

My leather couches purchased from lazy boy are also peeling after only 1 year. We bought a warranty and thought it would be covered.

But no such luck! Not covered.

Anonymous
#1569338

Have experienced the same problem and we bought the recliner loveseat and couch. Extremely disappointed because we spent the extra money because of the lazboy name horrible quality

Anonymous
#1539822

I have spent over $1000 on a recliner that 18 months later is peeling. I am beyond pissed off with this poor quality!

Anonymous
#1534141

This is exactly what happened to us. 950 bucks and a year later it’s cracked and peeled. Just a waste of money!

Anonymous
#1531495

Same thing happened with major wearing on the chair. Only 3 years old.

I assume the quality of the leather is the issue.

For $1000, I expect more!! Will never buy Lazyboy agin!

Anonymous
to Toni Eck #1539823

Same here I will never buy lazyboy again and will not recommend them to anyone.

Anonymous
#1513716

this same thing has occurred with our lazy boy recliner, seams on arm are split open, plus where the head rests at the back is cracked. The recliner and swivel parts of the chair were worn out before a year was overwith.

Only my husband uses the chair, as his chair where he watches tv.

What a disappointment with LazyBoy. Don't plan to buy another, will go to something else, a rip-off, supposed to be leather, when it is actually bonded cheap substitute.

Anonymous
#1450566

Mine is doing the same thing on the head rest.... No help from lazy boy...

should have bought a cheaper recliner.

Then i could throw it out and start over. Will never buy lazy boy again

Anonymous
#1421557

I also have a1200 dollar reclining sofa same peeling as in all the photos. When I contacted the store all they could say was sorry.

Turns out it is sprayed on vinyl not leather. Seems we have a class action lawsuits.

Anyone interested in pursuing contact me at. Concop85@aol.com

Anonymous
to Richard #1471756

Hi Richard,We have the same problem with the peeling of our theater seats in our rv. unit is only 2 years old and used very infrequent.

I would like to participate in the class action lawsuit as it appears Lazyboy won't do anything about my problem.

Pls send details. John

Anonymous
to john M #1520574

I am interested. I was told only after calling such material cracking to the attention of a Lazy Boy rep that I had mix vinyl/leather furniture. A class action suit is appropriate.grwilliams20@hotmail.com

Anonymous
to Richard #1592774

Hi Richard, we purchased what I thought was genuine leather Lazy Boy recliner about 2 years ago along with a warranty from Guardsman for $270. About a month ago we noticed some peeling on the back of the headrest, of what I now see as a THIN layer of what must be spray paint on top of the leather?

the back headrest. Under this thin layer of dark brown, is what I guess is the actual leather, and the color is a light tan. The peeled off spot is about 3” X 3” and keeps getting bigger. It looks terrible.

I filed a claim with Guardian and of course they said our claim is INELIGIBLE because our protection policy covers accidental stains, but they said what we are experiencing is discoloration which is NOT a covered stain/damage in our plan. Then they go on to say it also wouldn’t be covered because we did not report it within 15 days of the accidental staining or damage occurance. Needless to say we are very confused and angry. Something isn’t right here!!!!

Melodee and James Kieneker. Please send us the details of the class action lawsuit.

Anonymous
#1297088

It's bonded leather, meaning its the lowest grade of leather available. Hence why the sofa only cost $700.

Bonded leather will crack and peel regardless of how well it is maintained.

I'll warn everyone interested in purchasing leather to make sure you know what grade of leather you are getting. There are four grades: full grain, top grain, genuine, and bonded-quality in descending order.

Even genuine leather is not that great. If you want leather furniture, save yourself from having to repurchase every 2 years and spend more on quality.

Anonymous
#1290375

Purchased big boy lazy boy recliner. Yep just over year the leather crumbling and peeling. No more lazy boys for me---must be really cheap leather.

Anonymous
Forest, Virginia, United States #1268733

Not leather, some sort of imitation product. If it was sold to you as genuine leather, you've been had. Don't blame La-Z-Boy, blame the store.

Anonymous
to Anonymous #1520569

Really? People are spending thousands of dollars on furniture, only to have it become trash, no matter what it is made of and you do not blame the manufacturer?

Even plastic should last more than two years.

Blame both, because both have reputations to uphold. Lazy Boy has a lot to lose if their potential buyers get wind of this.

LaZBoy
Monroe, Michigan, United States #1223752
Lazboy Verified Representative

Hello,

Thanks for reaching out to us about your recliner. We apologize for your frustrating regarding the leather peeling, and for the service you've received.

Our team would be happy to further investigate.

Please send an email to socialsupport@la-z-boy.com with your name,address, telephone number and retailers information. Please include review #929372 in the subject line.

Regards,

La-Z-Boy Incorporated

Anonymous
to LaZBoy #1399325

This is pathetic customer service

Anonymous
Olyphant, Pennsylvania, United States #1222114

We experienced an issue as well. Had a dark brown leather sofa, love seat and recliner which turned pink.

Also paid extra for the warranty to cover any issues w leather, but Guardsman also refused to even look at our furniture. Said it wasn't covered because it was caused by body chemistry. What a crock. Contacted La Z Boy where purchased and they offer no help at all.

But the salesman did tell us to puncture the furniture and give them a call back, ya right, things would have been much worse.Will NEVER purchase from La Z Boy again. Would recommend buying a cheaper brand of furniture and replacing it more frequently.

You May Also Like