Lazboy - Cracked and Peeling leather Lazyboy recliner
I have always liked Lazyboy recliners having owned three over the years. A couple of years ago I purchased a leather recliner and what a mistake that turned out to be.
The fabric started peeling and cracking. I contacted Lazyboy and they said I should file a claim with the company providing the fabric protection warranty. The company denied the claim saying they covered only punctures and stains and this would be classified as a defect due to quality and craftsmanship of the leather. Lazboy offered to repair the section of fabric but I would be responsible for the cost of the fabric and labor which would be more than $200.
I thought the offer was outrageous considering the recliner cost around $700 and the damaged area in question was only small patch of material. No other offer was provided. So now about a year after I first complained the recliner looks horrible. The leather continues to crack and peel to the point there is not much of the recliner that has not been affected.
So let this be a warning.
Stay away from any Lazyboy leather furniture.
Reason of review: Damaged or defective.
Monetary Loss: $700.
Preferred solution: Price reduction.
Lazboy Cons: Poor materials and poor workmanship.
Location: Charleston, South Carolina
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Same problem here, I even bought the extended warranty and they said it was due to body oils, which were not covered. It was were the head would rest and the back of the shoulders.
Then they should tell everyone you must wear a shirt while sitting in our chairs. I tell every one who looking at Lazy Boy to stay away and tell them my story. I think we spend $ 8000.00 on three pieces, and the recliner started peeling 1st as that is used every evening.
at year 3. We bought a cheep set from Menards a store with building materials, I think we have had the set 3 years and no problems and paid $1800.00 for 3- pieces.
Mine is the same way:( it was my dads lazy boy..& he passed away and itโs killing me watching the fake leather peeling off and I also have his real leather recliner thatโs in better shape than the newer one..:(
I have purchased several Lazy Boy leather furniture pieces and the leather color comes off in a very short time and we are a household with no children. Very poor quality.
I was doing a search to find some leather dye so I could get a little more use out of my 4 yr.
old, $2,000 leather recliner and found your comment. I couldn't agree more.
3 years.old headrest peeling due to corporel sedom,,?.? Normal they said,,no more faith in lazy boy,, false info by salesman,
Same here after 36 months cracking at head rest was told itโs normal because I rested my head on it. Lazy boy offered to sell me another at discount,, Disappointed with company,,
Genuine leather is a lie. 1.5 years and I was told my body oil is xcausing the leather to peel.
Why do they not tell customers that their genuine leather products will peel due to body oil? Maybe noone will buy their product. I am very dispointed in their response.
I have owned leather products in the past. I have never have seen leather peel, until lazyboy.
Cracking leather Goes almost thru the leather on push button Automatic recliner . Both cushions back head . Over 2000$ purchase from LazyBoy in Huntsville .
I bought a lazy boy couch and love seat for $3000 canadian 11 years ago. Major cracks in the dye started 5 years ago.
Now the seats have holes and are now in throw away condition. In my opinion, lazy boy couches that are priced high are never worth the money
Like you, we have owned Lazyboy recliners in the past with no issues. In our home, we have 2 additional leather recliners that are 30 and 25 years old with no issues.
Leather has aged beautifully with no cracking or splitting. When we decided to replace a recliner at our second home, we naturally went to lazyboy. What a big mistake that was. I wish I had read your review prior to our $1,60.00 purchase as our newest ???
leather recliner has the same issues as you illustrated but on both arms and the seat . This cracking and splitting occurred within 9 months of purchase. Of course I did not purchase the extended warranty with my 30 and 25 year old beautifully aged no cracking leather chairs in our home. However, the damage on the newest leather chair occurred within the first year, Lazyboy has sent 2 new arms and a seat to be installed next week.
However, they only give a 30 day warranty on these new pieces. To me, that speaks volumes. These will probably start cracking and splitting. It is just a matter of time.
We have been purchasing lazyboy for over 30 years but the lazyboy of yesteryear is not the same lazyboy of today. All I will say is keep your shoes to the pavement.
Do not walk into a lazyboy store, run past it. A real shame because the lazyboy that I knew stood for quality but that is not the lazyboy of today RUN FROM LAZY BOY!!!!!
Me too, infuriating!!!
I'm having the same problem and wondering if I'm wasting my time with them. So frustrating because I spent alot of money for my sofas.
We bought a $1400 leather recliner from Lazyboy, the extended warranty and the leather protection which was supposed to cover everything except โclaws & pawsโ. The recliner arms and back began to crack and peel.
Lazyboy refused to honor the warranty.
Never again will we purchase anything from Lazyboy. Awful customer service!
Just notice my 6 piece 4,000 dollar nearly never used lazy boy couch is pealing and cracking! Could not believe my eyes.
This couch is rarely used. No children and no pets. There is no reason this should be occurring. I decided to search the internet for information (after making 3 calls to lazy boy and being on hold for 45 minutes each time).
So sorry to see how many people have experienced this same problem. Sickening - will NEVER buy another thing from Lazy Boy.
Me too!
I bought a lazy boy sofa thinking I was getting a quality product it was very hard to get home due to us living in a old farm house with narrow doorways or we would have returned it the bottom cushion is cut 2 or 3 inches to small and our legs hit edge of sofa where there is no padding only thing that has helped us is a sofa cover it keep cushions from sliding back
I purchased a sofa recliner the one that lights up underneath the sofa. Purchased this from Romeo and Juliet almost two years ago.
The back started peeling, and the seat area, my life seat is still in good condition.
I am so pisst I wasted my money. Never again, lesson learned.
I bought 2 Lazy Boy leather recliners a couple of years ago. They are also cracking and material is tearing.
These are not cheap recliners. I went back and read warranty. 1 year then lifetime on workmanship.
So the material failing I do not think they well cover. What a shame....sad
Same problem here. Leather is breaking down.
Purchased the extended warranty but they donโt cover cracking and breakdown. $1700.00 for a chair not to mention my couch.
Had a repair man not connected to them repair it. But he told me the middle of the headrest is breaking down too!!
You should be able to cancel your warranty and receive a pro-rated refund for the amount less an administrative fee. In reading the fine print it says they want the ORIGINAL warranty, which I don't think we ever received.
So good luck, I guess. I'm going to try to cancel mine as there's still 2 years left.
I too had a similar experience. Sides of seats cracking, out of sight along the sides.
Filed claim, they stated it was accumulative damage and denied it.
I maintained both chairs with the maintenance kit. Will never buy from them again.