Bought Lazy-Boy recliner 4 years ago, we are snowbirds so actual use 20 months, contacted Customer service and went through the motions with them.The problem is the dye was wearing off, they offered to repair at my expense, paid $800 on sale and they wanted more to repair, the renewed leather is fine, just a problem with the dye.
Googled my problem and found rubnrestore.com, they pretty well matched my original color, I applied 2 coats of dye over the complete recliner followed up with a clear glaze coat 72 hours later, it came better than new, cost me $100 and I have enough to redo 2 more times. I was not happy with Lazy-Boy in not accepting any responsibility for a defective product and they said the dye would not adhere, well I can tell you they were wrong.
I was not about to throw out the chair or purchase a new one from Lazy-Boy.......Buyer beware !
This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Lazboy and uploaded picture s. The most disappointing about lazboy recliner from Lazboy was do not stand by their product Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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