We purchased our Loveseat & Couch from Lazyboy in Jacksonville FL. The Loveseat begin peeling on one cushion within in six months of delivery.
They did replace the cushion. A little of one year; March of this year I noticed that the material is peeling again on the Loveseat and on both cushions & the center seat on the couch is doing the same thing. I was told to contact Sun Coast for the repairs. I sent pictures to Sun Coast & was told they could not repair this and was given a phone number to contact Lazyboy.
I called and left a message. I have sent pictures showing the defective material. Only to be told that they feel it is damaged caused by a cleaning solution that I may have used on the furniture. I challenged them on this and was told they have to look into to this further & would be in touch with me.
I was also told that the material that was used on the furniture has been discontinued. It is now May and still nothing has been resolved. I have stopped into the store three different times and asked to speak to the Manager and was told he/she was unavailable.
Lazyboy has defective products and materials that they are using & something needs to be done about it. The money that was spent was not a small amount.
This person wrote the review because of problems with payment of lazboy loveseat from Lazboy and attached photo s. Reviewer claimed that he or she lost $4000 and wants Lazboy to offer any options to resolve the issue.
The most disappointing in user's experience was bad customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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