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Been fighting for 3 months. Ridiculous I was in earlier today regarding our couch that is coming loose, fabric torn at the seams, backrests that have inadequate padding.

You stated I would hear from someone today and I never received a call. We have been trying to get issues resolved since May to no avail. We purchased on 12/24/16 and it was delivered on 1/31/17. As I said I am only here 6-8 days per month so to say we are disappointed with the quality and warranty service is an understatement.

Who can I speak with higher up the chain to get this resolved ? John

Product or Service Mentioned: Lazboy Sofa.

Reason of review: Bad quality.

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Lazboy Verified Representative


Thanks for taking the time to contact us about your couch. We apologize for your dissatisfaction regarding the padding and the loose, torn fabric.

Our team would love the opportunity to further investigate.

Please send an email to with your name, address, telephone number and retailer's information. Please include review number 1087650 in the subject line of your email.


La-Z-Boy Incorporated

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