The sales pitch is good and they make lots of claims about their warranty. Don’t believe it.
I have two couches that have very literally fell apart: springs popping out, bottoms coming undone and the frame literally falling apart. The bottoms of both are falling out. I believe they will cover the cheap fiber board part inside if I pay to haul it in and pay to have them repair. Again.
This isn’t the first repair. This furniture is in such bad shape I don’t think goodwill will take it. I thought I was buying quality that would last. But basically I paid three times as much for the same furniture or worse than I could buy at the cheapest place.
Don’t waste your money. My furniture is only 5 years old and headed to the dump
Review about: Lazboy Sofa.
Reason of review: Bad quality.
Monetary Loss: $2800.
Preferred solution: Let the company propose a solution.