Not resolved
3 comments

On July 29th, 2007 I had a sofa delivered, which had been purchased in May.

A service call was needed on the sofas broken frame less than a week after it was delivered.Now, there is a broken spring clip in the sofa back which makes noise when you get up and La-A-Boy refuses to stand behind it.

They want me to pay the $100 - $120 labor cost rather than keep a paying customer happy. This sofa is less than 4 years old and used by two adults.

NEVER buy a La-Z-Boy product, unless you don't care about good customer service.Their construction is substandard, and their quality control is non-existent.

Review about: Lazboy Sofa.

Had an Experience with Lazboy?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1099670

The La z boy warrantee for labor is one year. And, you're trying to avoid labor charges 3 years out?

Anonymous
#282235

We're sorry to hear about the difficulties you're experiencing with your sofa.

We feel that we manufacture a high quality product with one of the best warranties in the industry. We provide a limited lifetime warranty on parts of the mechanism, frame and springs used in most of our products. Labor to repair or replace defective parts is covered for one year from the date the furniture originally entered the customer's home. Fabric, leather and padding are covered, against manufacturing defects, for one year for parts and labor. In-home inspection fees, in-home service fees and trip charges to and from the store to the customer's home are not covered under our warranty.

Reaching out to the store that you purchased your sofa from will make for the speediest resolution to your particular issue. However, if you'd like to speak to our Corporate Customer Service team, please contact us at cservice@la-z-boy.com or (734)241-2435. Thank you.

La-Z-Boy Incorporated

ajay4
#278213

Did you receive a warranty with your purchase?If not, I don't understand what your complaint is about.

It isn't economical for a company to service a product forever to "keep a customer happy." You try keeping a company in business and keep all your customers happy by replacing or fixing products the rest of the lives of the products.It not LA-Z-BOY's fault that you broke a spring clip in the sofa.

You May Also Like