On July 29th, 2007 I had a sofa delivered, which had been purchased in May.
A service call was needed on the sofas broken frame less than a week after it was delivered. Now, there is a broken spring clip in the sofa back which makes noise when you get up and La-A-Boy refuses to stand behind it.
They want me to pay the $100 - $120 labor cost rather than keep a paying customer happy. This sofa is less than 4 years old and used by two adults.
NEVER buy a La-Z-Boy product, unless you don't care about good customer service. Their construction is substandard, and their quality control is non-existent.
Review about: Lazboy Sofa.