Lazboy - Do not buy La Z Boy products

126 of 666 Lazboy reviews

I purchased a rocker, swivel, recliner now about 4 years and purchased their Guardian protection.Within the first year the seat binding raveled and they replaced it.

Next within next year the arms and top of the back seat began to ravel. when I called about this issue and sent more pictures (of just the arms but had described the other areas to the representative - they just wanted 2 pictures, they admitted that it was defective but out of warranty. Final resolution FOR THEM was to replace the arms for a deep discount of almost $500!! Why would I throw good money after bad?

I paid about $1,300 for just this one chair and went to La Z Boy because of past good experience. The chair is now 4 years and basically trash. it looks worse that something you would put out on the curb .

La Z Boy does not stand behind their products and when you are buying furniture, this is a huge flaw with this company.I repeat do not buy La Z Boy if you expect to get quality and service.

This review is a subjective opinion of a user.
Report Comment

More Review Details

Diversity of Products or Services
Customer service
Style and Design
Value for money
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

  • What I liked
    • Sales personnel
  • What I disliked
    • Poor durability
    • Do not stand by their product
    • Worthless warranty

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
Product or service
La Z Boy Custom Recliner Swival Rocker
Review category
Furniture and Decor
review #878273
Had an experience with Lazboy? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 0 Yes 0
126 of 666 Lazboy reviews

Jul 18, 2016 #1186745 Chicago, Illinois, United States

Lazboy verified representative

Thanks for reaching out to us about your recliner. We apologize for your dissatisfaction regarding the arms and seat unraveling.
Please send an email to with your email address and review number 878273 in the subject line, our team would love to further investigate.
La-Z-Boy Incorporated

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Lazboy. However, many companies do monitor reviews on our site.

You were reading a complaint about Lazboy.
Filing a new complaint about