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I purchased a rocker, swivel, recliner now about 4 years and purchased their Guardian protection.Within the first year the seat binding raveled and they replaced it.

Next within next year the arms and top of the back seat began to ravel. when I called about this issue and sent more pictures (of just the arms but had described the other areas to the representative - they just wanted 2 pictures, they admitted that it was defective but out of warranty. Final resolution FOR THEM was to replace the arms for a deep discount of almost $500!! Why would I throw good money after bad?

I paid about $1,300 for just this one chair and went to La Z Boy because of past good experience. The chair is now 4 years and basically trash. it looks worse that something you would put out on the curb .

La Z Boy does not stand behind their products and when you are buying furniture, this is a huge flaw with this company.I repeat do not buy La Z Boy if you expect to get quality and service.

Reviewer is in unhappy mood. This person is quite happy with sales personnel and stated that there is a room for improvement of poor durability and do not stand by their product. Please immediately contact the author of this review to discuss damaged or defective of la z boy custom recliner swival rocker and associated monetary loss in the amount of $1300. Lazboy needs to issue a full refund according to poster's claims.

Other people also mentioned la z boy custom recliner swival rocker in their reviews. You may find this information helpful for further shopping at Lazboy.

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Chicago, Illinois, United States #1186745
Lazboy Verified Representative


Thanks for reaching out to us about your recliner. We apologize for your dissatisfaction regarding the arms and seat unraveling.

Please send an email to with your email address and review number 878273 in the subject line, our team would love to further investigate.


La-Z-Boy Incorporated

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