Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
1 comment

We bought an electronic recliner for $3K. Waited 10 weeks to receive.

When delivered the leather was wrinkled, loose and just not right in many areas of the recliner. We called the store about the issue and a rep was sent to examine the recliner. The person agreed that some work needed to be done so they picked it up, supposedly fixed it and then returned it within a few weeks. We refused the delivery since it was not fixed to our satisfaction with some of the same areas not fixed.

We went to the store and said we wanted to return it and get our money back. The salesman said we would owe a 25% return fee and offered no support to to make it right. Waited 2 months and never heard back from store who were still fixing it a 3rd time. We called AMEX and opened a dispute about the quality and poor customer service.

A month later we got a full refund from AMEX. Store tried to call after this but we ignored.

NEVER again will we buy Lazy-Boy. So glad we used AMEX vs store financing or we would of not received a refund.

Product or Service Mentioned: Lazboy Recliner.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

I didn't like: Poor quality - leather upholstery, Poor warranty.

Company wrote 1 public responses to the review from Dec 11, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
Lazboy Verified Representative

Hi there,

Thanks for reaching out to us about your experience. We're so sorry for your frustration regarding the service you received.

Our team would love the opportunity to investigate. Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and retailer's information.

Please include review #1146444 in the subject line of your email.


La-Z-Boy Incorporated

You May Also Like