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2.6
Updated by user Sep 17, 2018

Lazboy Social Media team contacted me and offered only 15% of what I paid for this couch as a store credit. Disgusted.

Updated by user Sep 07, 2018

LazBoy Social Media Team reached out and offered me 15% of what I paid for a $2000 couch with a 5 year fabric warranty. The couch started coming apart shortly after we bought it. Disgusted.

Original review posted by user Aug 18, 2018

My $2,200 Lazboy sleeper sofa started delaminating after two years of light use. Here the the sofa after 5 years.

This sofa was not even in our main living room. I did call the Lazboy customer service and they said there was nothing they could do about it. We have bought many Lazboy recliners and have been very happy with them. But we cannot believe the poor quality of this couch.

I also checked into trying to get it fixed at a furniture repair store. I was told it is too cost prohibitive. Literally, all the surfaces of the couch are coming a part.

There is no way to recover or repair this couch. It is really ready for the landfill after only five years.

Reason of review: Bad quality.

Monetary Loss: $2200.

Preferred solution: Let the company propose a solution.

Lazboy Pros: Couch before it fell apart.

Lazboy Cons: That the cover material peeled off.

Location: 6976 W Bell Rd, Glendale, AZ 85308, USA

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Guest

LaZBoy, what are you willing to do with this situation if I go through the hassle of filling out the paper work you sent me. Thanks

LaZBoy

Hello Thanks for reaching out about your sofa. We're so sorry for your dissatisfaction with the piece.

Our team would love the opportunity to further investigate. Please send an email to socialsupport@la-z-boy.com with your name, telephone number and retailer's information.

Please include review number 1333037 in the subject line of your email. Regards, La-Z-Boy

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