Lazboy - Extremely poor La-z-boy customer service
Update by user Sep 29
In reviewing the BBB status of Lebco Industries, it appears that this is a common business practice for them with many customer complaints and they have a rating of F with the BBB.
Original review posted by user Sep 29
We purchased two chairs ($1500 each) at the Frisco TX store - 8294 TX-121, Frisco, TX 75034.There was poor workmanship in sewing the fabric darts on the arms leaving fabric sticking out rather than being tucked under to leave a smooth seam.
The headrests were also not stuffed with enough stuffing leaving them collapsed. I have been in contact with Lebo Industries customer service (franchisee for stores in TX) and corporate customer service. I have had a technician from Lebco Industries come out and indicate that my complaint is valid and repairs need to be made. Corporate customer service denies that anything is wrong and that the chairs are finished "per design".
I have escalated this to Lebco Industries customer service and Corporate customer service and still waiting for a response. I also contacted another store manager for clarification on the customer service process and he indicated that the technician is qualified and authorized to act on behalf of the corporation, which obviously La-z-boy is not doing.
I have sent my own photos of the chairs to both Lebco Industries and Corporate customer service as well as a comparison photo of the same chair on the Frisco showroom floor as neither customer service seems to believe me or stand behind what their technician observed.At this point, I am left to have the chairs repaired at my cost by a local upholstery shop.
Review about: Lazboy Recliner.
Reason of review: Poor customer service.
Monetary Loss: $3000.
Preferred solution: Pay for the repair and arm covers .
I didn't like: Failure to honor warranty issues, Do not stand by their product.