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1.0

The small wooden dowels used in construction of the rocker failed/broke off. Until la z boy resolves their quality control issues buyer beware.

$ .50 cents in parts broke. between $60.00 & $120.00 labor to fix the problem. Shop around. The chair cost us $900.00 and broke in 1 1/2 yrs.

Talked the LAZBOY headquarters and they said they would furnish the same parts with I feel are junk at no cost.

I was told they felt the part were fine and if they failed again they would send more. I could continue to have the chair repaired as long as I could afford the $60.00 an hour labor.

Reason of review: Most of the above..

Monetary Loss: $900.

Preferred solution: Full refund.

Location: Tucson, Arizona

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Guest

Had the same problem with broken wood dowels. I weigh over 300 lbs and have used my recliner for almost 10 years before breaking them.

Did not bother going back to the factory, $2 for new dowels, already had wood glue and 5 minutes labor fixed my chair. Are we hearing the whole story?

Guest
reply icon Replying to comment of Guest-1572764

We are having the same issue. Where are the dowels located? Will try to fix it myself.

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