In 2013 I purchased a Lazyboy bonded leather recliner chair with a platinum warranty. Within 3 years, the covering of the chair began to peel. Upon checking with the Lazyboy store where I purchased the chair they told me sorry, but we do not warrant the fabric and that fabric is no longer available anyway.
Obviously, Lazyboy has had many problems with said fabric which is why it is no longer available. Furthermore, they obviously had little faith in the longevity of the bonded leather in the first place or it would have been included in the warranty. At no time did the sales representative draw my attention to the fact that Lazyboy did not include the fabric in the warranty.
I feel that Lazyboy was deceptive when it sold the chair to me.
Never again will I trust Lazyboy.
This reviewer shared experience about warranty issue and wants this business to offer any options to resolve the issue as the author lost $1000. The author is overall dissatisfied with Lazboy and uploaded picture s. The most disappointing about lazboy recliner from Lazboy was material wear , but reviewer liked chair very soft and comfortable when new. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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