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Product or Service Quality
Value for money

My 3 year old sofa and chair recliner is falling apart. The stuffing is all broken down, I can feel the springs in the chair and the side arm has a piece of wood poking through the arm with no padding.

We bought Lazboy because we thought the pieces would be of good quality. We got hosed. These two pieces will end up at the dump within the year. I will never buy anything from Lazboy again.

Buyer- be very careful if you are planning to buy new furniture.

I would highly recommend that you save yourself and your wallet and do nit buy Lazboy products. They are garbage .

This person wrote the review because of bad quality of lazboy furniture set from Lazboy and attached photo s. Reviewer claimed that he or she lost $2000 and wants Lazboy to offer any options to resolve the issue.

The most disappointing in user's experience was material wear and bad quality and service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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I had the same experience with their Durablend sofa and love seat spent 3000 on the pair

after 2 years the leather is peeling and cracking absolute garbage they offered me a cupon for 500 off on another garbage boy product if I purchased in the next 30 days.

Monroe, Michigan, United States #1256617
Lazboy Verified Representative


Thanks for reaching out to us about your furniture. We're so sorry for your frustration regarding the stuffing flattening out.

Our team would love the opportunity to further investigate!

Please send an email to with your name, telephone number, address, and retailer’s information. Please include review number 961345 in the subject line.


La-Z-Boy Incorporated

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