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The BBB (Better Business Bureau) has a rating of F for La-Z-Boy Furniture Galleries in Columbus, Ohio.

My 93 year old father purchased a leather La-Z-Boy recliner. Recently the leather began fading badly on the headrest. La-Z-Boy refuses to cover the chair under warranty. The chair cost nearly a $1,000 and the leather should not have faded in less than a year.

La-Z-Boy claims we did not care for the chair properly. The pamphlet we received with the chair states " Leather color stays vibrant. Each leather hide is completely immersed in dye until it penetrates all the way through to create a deep, rich color that will remain beautiful throughout the life of the leather". The same pamphlet also states "Leather is easy to care for. Ideal for any lifestyle, leather simply requires a mild dusting or wiping to keep it clean". We followed the care instructions on the pamphlet. We feel my 93 year old father was taken advantage of and the chair is inherently defective. By the way, the 1 year warranty expires soon.

La-Z-Boy (Lazy Boy, LazyBoy, lazy boy, lazyboy) does not stand behind the warranties on their overpriced chairs. Don't make the same mistake I made. Check out the BBB rating before making an expensive purchase.

Review about: Lazboy Recliner.

Monetary Loss: $929.


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We have the same issue, it’s rubbed off on the headrest, and it’s under a year old, we are pissed too.

At first I thought it was stained but then I noticed it was rubbed off.


Less than one year old la-z-boy recliner had dirt spot on the arm.Wiped it with damp rag and the color came right off on the rag. Never seen such inferior expensive garbage.


Same experience, anywhere your body touches the color comes out. Especially ehere my head rests...totally faded out and where my hands rest.


I bought a recliner and in less than 20 month the left wing broke.The poorest furniture quality ever bought in my life.

if you do not belief me.experience it yourself and buy Lazy boy furniture.

Weaverville, North Carolina, United States #1302612

I bought a n expensive lazy boy with dark brown leather and the dye has rubbed off on the right arm and rt back leaving a red color underneath.This condition accurred within the first year and lazy boy could care less.

I will never buy another lazy boy.The lane recliner is also much more comfortable

New Orleans, Louisiana, United States #1283319

We have had the same exact problem with the leather "wearing off" after only a few months on our $1,800 love seat recliner and La-Z-Boy also told us that it was due to lack of proper care, and is refusing to stand behind their product!

Flint, Michigan, United States #1280986

Same here!Our recliner has an absolutely round flaw that came through from the leather backing in a place on the seat back where the body doesn't even rest.

Our recliner is 5 years old and this is the only place that isn't like new. We are 76 years of age and are not hard on our furniture. Our 28 year old hide a bed sofa is still in gently used condition.

The quality of La Z Boy now stinks!Never again will we buy La Z Boy anything!

Ottawa, Ontario, Canada #1267582

Very same thing happened to us.Except ours took closer to two years.

We even had a five year additional leather protection plan we purchased and still lazy boy would do nothing.I wouldn't recommend lazy boy to anybody.

Lansdale, Pennsylvania, United States #1231951

I had the same issue. Total waste of money. I will never buy another sofa from them.


For fading Lazy-Boy furniture contact rubnrestore.com you can buy dye from them and redo your chair etc......I had the same problem with Lazy-Boy...they went though the motions but would not accept any responsibility.

The process to re-dye is very simple and easy to do, you can even change color but it will take more coats. My recliner looks better than new and I have enough dye to do 2 more coats if necessary.

rubnrestore.com are very helpful unlike Lazy-Boy......They used to have a good reputation but are now too big for their own good and do not care about Customer care....bad for them, people like me will stop buying their products.

Good luck...

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