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We have owned nine Lazyboys in our 45 year marriage.However, the last two which we purchased in July of 2015 in the Springfield, Il, store have had to be in for repairs.

The first of the repairs was done while still under warranty. However, one of the chairs broke again in the same place, and we had to take it back in. It will cost us $300 in labor for a chair less than two years old. That is too much to pay for a chair.

Our experience with customer service was a "that's too bad, but it is what it is" attitude.

From now on we are looking at other brands.Lazyboy has not only lost in quality of its parts, wood, and customer satisfaction, but it has lost a long-time customer.

Review about: Lazboy Recliner Repair.

I didn't like: Cost of repair, Cost of repair and quality of product.

Review #1003563 is a subjective opinion of a user.

2.7
Warranty
Diversity of Products or Services
Website
Staff
Reliability
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Advertised vs Delivered
Style and Design
Customer service
Value for money
PRODUCT OR SERVICE Lazboy Recliner Repair
Reason of Review / Monetary Loss Bad quality / $300
Preferred solution Not specified

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LaZBoy
Monroe, Michigan, United States #1303138
Lazboy Verified Representative

Hello,

Thanks for taking the time to contact us about your two chairs from 2015.We're so sorry for your frustration regarding the needed repairs.

Our team would love to further investigate.

Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and retailer's information.Please include review number 1003563 in the subject line.

Regards,

La-Z-Boy Incorporated

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