We have owned nine Lazyboys in our 45 year marriage. However, the last two which we purchased in July of 2015 in the Springfield, Il, store have had to be in for repairs.
The first of the repairs was done while still under warranty. However, one of the chairs broke again in the same place, and we had to take it back in. It will cost us $300 in labor for a chair less than two years old. That is too much to pay for a chair.
Our experience with customer service was a "that's too bad, but it is what it is" attitude.
From now on we are looking at other brands. Lazyboy has not only lost in quality of its parts, wood, and customer satisfaction, but it has lost a long-time customer.
Product or Service Mentioned: Lazboy Recliner Repair.
Reason of review: Bad quality.
Monetary Loss: $300.
I didn't like: Cost of repair, Cost of repair and quality of product.