Product: Lazboy Chair Clear all filters (61 of 61 reviews match)
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We purchased $6,000 worth of Furniture from Lazy-Boy.The backs where my wife and I sit have completely faded. Our retailer contacted the company and they refused to do anything. We then requested a factory rep to examine the furniture and they refused. This reaction...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair. We're so sorry for your frustration regarding the color on the back fading.Our team would love the opportunity to further...

1.0
Product
Lazboy Chair
I didn't like
  • Quality or service
#1241845
Bought a chair 1 1/2 Yrs ago. Padding has completely broken down. Scheduled a service call after having to purchase all materials and pay labor. Serviceman showed up, began to fix chair, and realized they were wrong sized materials. Called LZB. Told me I would have to...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair. We're so sorry for your frustration regarding the broken down padding for the service you've received.Our team would love...

1.4
Product
Lazboy Chair
I liked
  • Store sales and repair staff
I didn't like
  • Comfortability
  • Poor quality and poor customer service response
#1227936
3 YR OLD CHAIR FROM LAZY BOY FALLS APART.ENDLESS (4) WARRANTY SERVICE IN 2017 ALONE AND NOW THEY SAY STANDING BEHIND THEIR WARRANTY REPAIRS IS ONLY A "COURTESY"... STAY AWAY FROM THESE OVER VALUED AND OVER PRICED SPECIAL ORDERS FROM FACTORY...THEY JUST ARE NOT CONSUMER...
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Product
Lazboy Chair
I liked
  • Laz y boy products
I didn't like
  • Complete failure of special order numerous times in 1 yr
#1215813
Lazboy - Cheap fabric
Lazboy - Cheap fabric
I bought a top of the line heavy duty La-Z-Boy office chair at Sam's club and just over the 1 year warranty I noticed the fabric was just coming apart for no apparent reason. One arm is coming apart and it's not even where the my arm sits on it. Now the seat is doing...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your office chair. We're so sorry for your frustration regarding the fabric coming apart.Our team would love the opportunity to furth...

2.3
Product
Lazboy Chair
#1200732
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Lazboy - Bonded leather flaking off

Lazboy - Bonded leather flaking off
My lazy boy leather (fake bonded stuff) is flaking off. Called lazy boy and they will do nothing as I am the second owner. The chair is not old and it is called a lazy boy. Will NEVER buy that product again. They do not stand behind their name.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Lazboy Chair
I didn't like
  • Quality of my chair
#1173909
Purchased Brand New Couch and Chair $1,800 at La-Z-Boy store in Newark, Delaware.Noticed Padding on Chair Arm is defective and requested chair to be replaced or taken back and refund issued. Company wants to repair Chair. I purchased a New Chair, not a repaired chair....
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your chair. We apologize for your dissatisfaction regarding the padding on the arms.Our team would love the opportunity...

1.9
Product
Lazboy Chair
I liked
  • Sales process and products in showroom
I didn't like
  • Company does not stand behind product
#1075799

This is my fourth Lazyboy chair in 40 years.The previous three were built like tanks and never needed repair. I only gave them away ehen moving. This newest -- and most expensive ($1500) -- has broken twice in less than two years. First, the entire metal base...
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olddominiongirl
olddominiongirl

Chair has finally been repaired. When technician turned it over to fix, he found that the frame had broken as well. This was the second frame replacement in under two years....

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair. We're so sorry for your frustration regarding the left arm detaching from the chair.Our team would love the opportunity t...

1.6
Product
Lazboy Chair
#1039417

Poor quality along with poor customer service!It has been almost three months and still getting new parts for chair instead of just bringing me a new one! I would not buy one for my dog to use!!!! I have made so many phone calls to customer service. Have been waiting...
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1.0
Product
Lazboy Chair
#992943

Bought a very nice lazboy all leather recliner massage chair about 6 years ago for $1500 . 2 years ago, the vibrate motors quit. Thought it may have been the main control. Finally located one after extensive searching. Cost around $150........turned out it was not the...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your chair. We're so sorry for your frustration regarding the parts needed for repair.Our team would be happy to further investiga...

2.4
Product
Lazboy Chair
#988527

We paid in excess of $1000.The structure of the arms is falling apart. We are seniors and live in a Seniors only community. I weigh less than 200lbs. and my wife weighs lass than 150lb. We are both healthy and do not struggle to get in or out of the chair. The...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the arms coming apart.Our team would love to further investigate. Please...

2.2
Product
Lazboy Chair
I didn't like
  • Low quality construction
#977282