Product: Lazboy Chair Clear all filters (57 of 57 reviews match)
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Lazboy - Bonded leather flaking off

Lazboy - Bonded leather flaking off
My lazy boy leather (fake bonded stuff) is flaking off. Called lazy boy and they will do nothing as I am the second owner. The chair is not old and it is called a lazy boy. Will NEVER buy that product again. They do not stand behind their name.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Lazboy Chair
I didn't like
  • Quality of my chair
#1173909
Purchased Brand New Couch and Chair $1,800 at La-Z-Boy store in Newark, Delaware.Noticed Padding on Chair Arm is defective and requested chair to be replaced or taken back and refund issued. Company wants to repair Chair. I purchased a New Chair, not a repaired chair....
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your chair. We apologize for your dissatisfaction regarding the padding on the arms.Our team would love the opportunity...

1.9
Product
Lazboy Chair
I liked
  • Sales process and products in showroom
I didn't like
  • Company does not stand behind product
#1075799

This is my fourth Lazyboy chair in 40 years.The previous three were built like tanks and never needed repair. I only gave them away ehen moving. This newest -- and most expensive ($1500) -- has broken twice in less than two years. First, the entire metal base...
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olddominiongirl
olddominiongirl

Chair has finally been repaired. When technician turned it over to fix, he found that the frame had broken as well. This was the second frame replacement in under two years....

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair. We're so sorry for your frustration regarding the left arm detaching from the chair.Our team would love the opportunity t...

1.6
Product
Lazboy Chair
#1039417

Poor quality along with poor customer service!It has been almost three months and still getting new parts for chair instead of just bringing me a new one! I would not buy one for my dog to use!!!! I have made so many phone calls to customer service. Have been waiting...
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1.0
Product
Lazboy Chair
#992943

Bought a very nice lazboy all leather recliner massage chair about 6 years ago for $1500 . 2 years ago, the vibrate motors quit. Thought it may have been the main control. Finally located one after extensive searching. Cost around $150........turned out it was not the...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your chair. We're so sorry for your frustration regarding the parts needed for repair.Our team would be happy to further investiga...

2.4
Product
Lazboy Chair
#988527

We paid in excess of $1000.The structure of the arms is falling apart. We are seniors and live in a Seniors only community. I weigh less than 200lbs. and my wife weighs lass than 150lb. We are both healthy and do not struggle to get in or out of the chair. The...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the arms coming apart.Our team would love to further investigate. Please...

2.2
Product
Lazboy Chair
I didn't like
  • Low quality construction
#977282
Talked with home office several times, this store sells lazboy, but makes his own regulations and warranties. Going to be in arbitration soon. I feel I have been robbed of my $1,100. I read from BBB, they offer $150.00 for my troubles . I offered them to keep...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi There,Thanks for reaching out to us about your recent experience. We apologize for your frustration. Our team would certainly love to further investigate and see how we can...

Product
Lazboy Chair
#927009
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Lazboy Chair Review

Would like to dump in front of there stores the sorry *** stuff falls apart abd act like they are the bomb but not just the name you pay for the sorrys chair ever ever buy them again I would never get there name out to no one
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Cayce, South Carolina
Product
Lazboy Chair
#843420
My chair broke on a Saturday night. I took it to them on Sunday and they told me they couldn't take it because they didn't have anyone to unload it. I told them I got it in I can get it out! I was told it would take 2-3 days to fix by sales people in the store that...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Thank you for reaching out to us about your chair. We know new furniture is exciting and we're very sorry to hear yours broke. We also apologize for your frustration regarding...

Product
Lazboy Chair
#820628
i'm disabled, senior. i went to the la z boy rockville centre store to buy a recliner chair. the sales person showed me the chair i liked , it was in the clearance section. a recliner chair, it was tagged $799 . i couldn't recline it with the short handle, either could...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Thank you kindly for taking the time to contact us about your chair. We do hope all of our customers have great shopping experiences and we are so sorry for your frustration r...

2.5
Product
Lazboy Chair
I didn't like
  • Sales reps
  • I did not like
  • In rockville centre store
#794666