Manufacturer: Lazboy Category: Chairs Clear all filters (56 of 56 reviews match)
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Purchased Brand New Couch and Chair $1,800 at La-Z-Boy store in Newark, Delaware.Noticed Padding on Chair Arm is defective and requested chair to be replaced or taken back and refund issued. Company wants to repair Chair. I purchased a New Chair, not a repaired chair....
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1.9
Product
Lazboy Chair
I liked
  • Sales process and products in showroom
I didn't like
  • Company does not stand behind product
#1075799
This is my fourth Lazyboy chair in 40 years.The previous three were built like tanks and never needed repair. I only gave them away ehen moving. This newest -- and most expensive ($1500) -- has broken twice in less than two years. First, the entire metal base...
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olddominiongirl
olddominiongirl

Chair has finally been repaired. When technician turned it over to fix, he found that the frame had broken as well. This was the second frame replacement in under two years....

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair. We're so sorry for your frustration regarding the left arm detaching from the chair.Our team would love the opportunity t...

1.6
Product
Lazboy Chair
#1039417
Poor quality along with poor customer service!It has been almost three months and still getting new parts for chair instead of just bringing me a new one! I would not buy one for my dog to use!!!! I have made so many phone calls to customer service. Have been waiting...
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1.0
Product
Lazboy Chair
#992943

Lazboy Chair Review

#843420
1.0
Would like to dump in front of there stores the sorry *** stuff falls apart abd act like they are the bomb but not just the name you pay for the sorrys chair ever ever buy them again I would never get there name out to no one
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Lazboy Chair Review

#753459
Bought chair two years ago. I thought it was suppose to last a lifetime. Fabric torn at stitching gardian won't fix waited 2 weeks to long. Now wood rocker stop board loose goes all the way back. I'm disabled but I'm supposed to bring chair to them or they charge time and labor. I'm pissed at both lazy boy and guardian
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Lazboy Chair Review

#737158
2.3
Very Bad Customer service, poor workmanship!
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Lazboy Chair Review

#708374
The chair is still a piece of ***, its louder than before and sounds like the wood is going to crack. Dont buy Lazyboy!!! Their quality is aweful!
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Bought a very nice lazboy all leather recliner massage chair about 6 years ago for $1500 . 2 years ago, the vibrate motors quit. Thought it may have been the main control. Finally located one after extensive searching. Cost around $150........turned out it was not the...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your chair. We're so sorry for your frustration regarding the parts needed for repair.Our team would be happy to further investiga...

2.4
Product
Lazboy Chair
#988527

We paid in excess of $1000.The structure of the arms is falling apart. We are seniors and live in a Seniors only community. I weigh less than 200lbs. and my wife weighs lass than 150lb. We are both healthy and do not struggle to get in or out of the chair. The...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the arms coming apart.Our team would love to further investigate. Please...

2.2
Product
Lazboy Chair
I didn't like
  • Low quality construction
#977282
Talked with home office several times, this store sells lazboy, but makes his own regulations and warranties. Going to be in arbitration soon. I feel I have been robbed of my $1,100. I read from BBB, they offer $150.00 for my troubles . I offered them to keep...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi There,Thanks for reaching out to us about your recent experience. We apologize for your frustration. Our team would certainly love to further investigate and see how we can...

Product
Lazboy Chair
#927009
My chair broke on a Saturday night. I took it to them on Sunday and they told me they couldn't take it because they didn't have anyone to unload it. I told them I got it in I can get it out! I was told it would take 2-3 days to fix by sales people in the store that...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Thank you for reaching out to us about your chair. We know new furniture is exciting and we're very sorry to hear yours broke. We also apologize for your frustration regarding...

Product
Lazboy Chair
#820628
i'm disabled, senior. i went to the la z boy rockville centre store to buy a recliner chair. the sales person showed me the chair i liked , it was in the clearance section. a recliner chair, it was tagged $799 . i couldn't recline it with the short handle, either could...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Thank you kindly for taking the time to contact us about your chair. We do hope all of our customers have great shopping experiences and we are so sorry for your frustration r...

2.5
Product
Lazboy Chair
I didn't like
  • Price switching-abusive to me
  • I did not like
  • Sales reps
#794666
Bought a couch and four chairs, all defective. Customer service has shipped replacement parts (new seat and new back for chairs, new cushions for couch) but advised the third chair could not be fixed without "starting over." I was advised to talk to the manager of the...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello! Thank you kindly for reaching out to us about your sofa and four chairs. We are so sorry for your frustration regarding the replacement parts needed. We also apologize ...

1.8
Lazboy Cuba, Missouri
Product
Lazboy Chair
#781466
I d if I had the chair delivered to the store was not given accurate information ie that there was a transfer fee that had to be paid if the chair was picked up at the store I asked for the option to pick up the chair or have the STORE deliver it for 49.95 I called one...
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Product
Lazboy Chair
#773181