Manufacturer: Lazboy Category: Customer Care Clear all filters (13 of 13 reviews match)
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It is four days before Christmas I ordered a recliner at the Tampa Bay La-Z-Boy store it was a floor model which I did wasn't really crazy about call today to change the order and cancel tomorrow delivery they told me too bad you wanted you initial the 48 hours to cancel your return not the way I expected to be taken care of experience in the store was good experience on the phone tonight was atrocious Joseph Reth
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LaZBoy

LaZBoy Hi there,
Thanks for reaching out to us about your recent experience. We apologize for your frustration regarding the service you've experienced.
Our team would be happy...

#976937
I purchased a leather Recliner/Rocker Glider for my wife last week.Asked if I could buy it on the plan they had advertised all over the store showing no payments until 2020. Sure Nadene said, I filled out the all the paperwork and was approved. They didn't have the chair in stock could deliver it the following Tuesday. I asked if we could go to their warehouse to pick it up ourselves, because they wanted $99 to deliver it. All was well until I...
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texascat2

texascat2 All I got was the leather kit, which was shipped to me from the warehouse where I picked up the chair.
I won't buy from this store ever again.
BUYER BE WARE!

LaZBoy

LaZBoy Hi there,
Thanks for reaching out to us about your recent shopping experience. We're so sorry for your frustration. Our team would be happy to further investigate!
Pleas...

2.6
I liked
  • Price
  • Nice chair
I didn't like
  • Customer service sucks
  • Customer service
#970398
I had the absolute worst experience at the LAZBOY in GaineGainesville, VA location tonight. I got there about 7:30 P.M. I had talked to a lady named Tammy prior to leaving my house in Culpeper and making the 45 minute drive. I had an idea of what couch I wanted but wanted to sit on them again, the James collection and the Maverick collection in the sofa setup. After about 30 minutes I was set on the James Sofa in the exact color that was in the...
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LaZBoy

LaZBoy Hi there,
Thanks for reaching out to us. We're so sorry for your frustration. Our team would be happy to further investigate!
Please send an email to socialsupport@la-z-...

1.0
#963197

Lazboy Customer Care Review

#934598
4.2
We purchased furniture back in July. When delivered it had multiple problems. I must say when i posted there had been problems i was immediately contacted by corporate. They couldnt have been nicer! We currently have furniture that will go back when are new ones comes.
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We purchased a sectional from La Z Boy in Midlothian, VA.We were told up front that the left end section would be delievered 1 to 2 weeks after the first 2 sections. We purchased this furniture in mid-October with the expectation that we would have the entire sectional by Thanksgiving and was verbally told by our saleperson that we would have the entire sectional by the first week of November. Now we are being told that the earliest we will get...
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LaZBoy

LaZBoy Hi there,
Thanks for reaching out to us about your sectional. We apologize for your frustration regarding being told that the earliest you will get the last third of your s...

Stores and sales personnel are courtious, friendly and helpful.Confort Care customer service is the worst I have ever experienced. Twice I was on hold for over 15 minutes, my Comfort Care service appointment was scheduled TWO WEEKS OUT, and when I called to get a time window for the service call they could not find any record of a schedule. On top of this another Lazy Boy customer reported lousy Comfort Care service with identical problems I...
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LaZBoy

LaZBoy Hello,
Thanks for reaching out to us regarding the customer service you've received. We apologize for your frustration.
Our team would love the opportunity to further in...

Two year old leather recliner had large discolored area suddenly appear on headrest.I had purchased the fabric protection plan when I bought the recliner from Lazyboy. The third party vendor said it was a manufacturing fault and would not honor their warranty. Lazyboy told me it was my problem, after a technician came to examine it. He tried to charge me for the visit. After some back and forth, he dropped that demand. I just ordered some...
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shaverg

shaverg We had the same problem, no resolution after many phone calls and emails. The best thing I can do is tell everyone not to buy La-z-boy and I do warn all my friends to stay awa...

Anonymous

Anonymous I had the very same thing happen to my chair. What used to be a good quality product is now Chinese ***. I will never buy another La-z-boy product.

2.0
I didn't like
  • Lack of customer service
#943922
Called about defective part - service man came - customer care called and asked for part number as agent said it wasn't on the chair-I went to chair and got the part number - service man lied - now I am scheduling installation of part and am told I can reserve a day but need to keep the whole day open as they wont know the serviceman's convenient availability until that morning.Something about "customer Care" is missing - La-Z-Boy obviously care...
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LaZBoy

LaZBoy Hello,
Thanks for reaching out to us about your furniture. We apologize for your frustration regarding the recent service experience you've received. Our team would love th...

2.9
I didn't like
  • Having to give up a whole day -serviceman conveniene
  • Not helpful at all
#940095
I received a confirmation call the day before letting me know delivery would be between 8:30am-11am.I was home, door open, and my dog at the door. 11 am came and went. Called customer service in Canton, MI where I bought the couch and they said delivery men stated there was no one home. They also told me they were unable to deliver it today and that they would have to take it back to the warehouse, then call me with another delivery time. This...
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LaZBoy

LaZBoy Hello,
Thanks for reaching out to us. We know new furniture is exciting and we're terribly sorry for your frustration regarding the delivery experience you've had.
Our t...

2.6
I didn't like
  • Answers i got about them not delivering my couch
#922234
My Husband and I had $5,000 wedding money to spend on brand new furniture.We shopped for 5 days at every furniture store around town. We found that La-Z-boy carried the reclining chairs my husband wanted so we ordered them custom along with a couch, a coffee table and a rug. We spent $4300.00 and paid cash, the following day I decided against the rug and went into the store in maple Grove, MN the very next day to cancel the rug off the order....
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LaZBoy

LaZBoy Hello,
Thanks for reaching out to us about the check you are waiting for. Our team would love the opportunity to further investigate. Please send an email to socialsupport@...

2.0
I didn't like
  • How they handled my return
#917978
....went straight to voice mail which said they'd contact within 48 hours regarding our request.This makes me wonder if such a place in Nashville TN area actually exists?I suppose if your problem is one that not covered under warranty then they can just sit on their La-Z behinds. We spent over 2k on a set--which we love--and need a replacement cushion because ours got soaked (sick dog). I am frankly shocked that this brand that my husband and I...
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LaZBoy

LaZBoy Hi there,
Thanks for reaching out to us. We apologize you were not able to get through to your local service center. If you have not received a call back yet, our team woul...