Product: Lazboy Furniture Set Clear all filters (19 of 19 reviews match)
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Next time it happened called store in Cranberry, Pa only to find out that the extended warranty was for fabric not for mechanics of furniture; though at time of purchase I believe the warranty was presented for all of the parts not just fabric or I would not of...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your loveseat. We're so sorry for your dissatisfaction with the clip coming off and for your frustration regarding the service you've...

1.6
Product
Lazboy Furniture Set
I didn't like
  • Excuses given to not rectify obvious material flaw
#1173628
Already the chair fabric is pilling and the sofa back cushions are made evidently so that the fabric case is larger than the pillow which allows for a lot of mis-shapen cusions. I have a family member who tried to tell me that theirs was awful and not to buy it,...
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Product
Lazboy Furniture Set
#1167698
We purchased $12,000 for furniture from Lazy Boy back in March of 2017.We purchased a greyson power sofa and power easy chair as a pair. We have had problems for over eight months with the sofa from material cut too short to frame being built wrong. Sofa has been...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your Greyson sofa and chair. We're so sorry for your frustration regarding both pieces.Our team would love the opportunity to investi...

Anonymous
Anonymous

Report them to consumer affairs and put a website above their website. Call the company and tell them what you are going to do.

Product
Lazboy Furniture Set
#1146609
the fabric is all stretched and pilling, the cushion stuffing is non existent and the frame on the sofa has already been repaired once because 2 support beams snapped. It took 3 phone calls to the service department before I could get someone to fix it. I complained...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your sofa and chairs. We apologize for your dissatisfaction regarding padding and the pilling fabric.Our team would love t...

Product
Lazboy Furniture Set
#1089787
DO NOT BUY FROM LAZY BOY - Agoura Hills sales assured us iClean furniture was best quality, durable and all and after spending $4,800 on Couch, Love Seat, Chair & Recliner 5 of 6 arms began to buckle and wrinkle badly after 30 days) (purchased Dec 2016) !!!Lazy Boy...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello there,Thanks for reaching out to us about your sofa, loveseat and recliner. We apologize for your dissatisfaction regarding the fabric wrinkling and the broken spring. O...

2.2
Product
Lazboy Furniture Set
I liked
  • Attention before making decision
I didn't like
  • Customer service discounting our problem with product
#1025467
I owned a nice Lazyboy living room set for 17 + years which was of great quality and very comfortable!I though it was time to purchase a new set...big mistake..paid over 2200.00 $ for a sofa and chair less then a year ago and it is the worst quality, most...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for contacting us about your sofa and chair. We apologize for your dissatisfaction with the pieces.Our team would love the opportunity to further investigate. ...

Caribou, Maine
Product
Lazboy Furniture Set
#894696
Roseville, CA.The absolute worst furniture store I have ever dealt with. I believe their store polices are unethical and I warn anyone from buying from them unless you are psychic and know it will be perfect. I found a couch and loveseat I liked. After thinking about...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello there,Thank you for contacting us about your recent experience at your local store in California. We do hope each of our customers have great shopping experiences, and w...

Product
Lazboy Furniture Set
#851457
I find it funny you have to have a google account to write a review on the lazy boy website. Linda the sales lady talks a good talk we bought our furniture in July 2025 got the memory foam and all the extra *** they sell, I hate this furniture they have come 5 times to...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thank you for reaching out. We do hope all of our customers have great furniture experiences and we're so sorry for your dissatisfaction with the memory foam in your fur...

1.4
Product
Lazboy Furniture Set
I didn't like
  • Company does not stand behind its products
#834634
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Lazboy Furniture Set Review

Bought a suite 6 years ago. Now worn out Seat cushion collapsed and fabric threadbare. Tried to complain. No customer service. Thy didn't want to know. Lady boy is absolute rubbish
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
Product
Lazboy Furniture Set
I didn't like
  • Are not interested in complaints
#824062
I recently purchased almost $10K in furniture from Lazyboy. In addition, I purchased additional care coverage through them. I worked with their in house design group to pick out all the furniture. The experience has been the worst I have experienced. I would have...
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Anonymous
Anonymous

The manager is crude. Not a people's person. Many problems with there products. All my purchases are made at Jordan's. Good experiences. Every time I buy from them I rece...

Anonymous
Anonymous

Wow, I wish I would of read these reviews first. I just purchase a 3 piece set, very disappointed. Very cheaply made.

Product
Lazboy Furniture Set
#505636