Not resolved

Update by user Nov 19, 2016

My couch I bough when I got married was cheap - but lasted 29 years.Lifetime warrant in the mechanism.

Yet lazboy - supposed to be the best wants $199 to fix it so the footrest will close.Why bother with cushions peeling.

Original review posted by user Nov 18, 2016

I bought what was sold to me as a leather sofa- reclining ends and 2 rocker recliners.The couch is horrible.

The cushions are all peeling and cracking. I called customer care (what a joke) to be told call a leather restoration company near me. One side of the sofa won't recline you have to physically push the foot rest with your hands.

Keep in mind I paid $80 to have each chair coated and $120 to have the sofa coated.

I see from other complaints this appears to be a common issue - they sell as real leather and even sell you to coat it when in fact it's 10% leather and plastic stuck on cushions like a sticker.


Review about: Lazb 440366 Cantina Cocoa.

Review #957435 is a subjective opinion of a user.

Product or Service Quality
Delivery Service
Value for money
Exchange, Refund and Cancellation Policy
Style and Design
Price Affordability
Customer service
Diversity of Products or Services
Advertised vs Delivered
Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Lazboy?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Monroe, Michigan, United States #1256584
Lazboy Verified Representative
Hi there,
Thanks for reaching out to us about your leather furniture. We're so sorry for your frustration. Our team would be happy to further investigate!
Please send an email to socialsupport@la-z-boy.com with your name, telephone number, address and retailer's information. Please include review number 957435 in the subject line.
La-Z-Boy Incorporated
Mount Laurel, New Jersey, United States #1242888
You should see my Lazy Boy recycled leather JUNK. Wish I could post some pictures of this junk product. Very sad to see this company go down hill
to Anonymous Barberton, Ohio, United States #1242906
It's disgusting and I'm so mad.

You May Also Like

"I was in the market searching for a new couch for my new apartment. I checked out La Z Boy because of my parent’s old La Z Boy sofa that..." Read more
"We bought a power dual reclining couch from La-Z-Boy back in November 2014. We chose a synthetic "leather-like" surface in the showroom due to its warm feel that's unlike traditional..." Read more
"We have had our chair for ~1.5 years and the "leather" is peeling/lighter colored spots. When we bought this chair we were assured it was real leather. When we showed..." Read more
"We purchased a recliner in November of 2015. The chair needs to be aligned and the cushion replaced. White threading is coming through and it's a taupe color..." Read more
"After contracting in writing and giving a 50% deposit with a 1 month completion date, Paul Wolfe never showed up to perform work contracted for. When called, he would always..." Read more
"Hello I've been trying to get in contact with the person that made me my son's outfit everything would have been perfect if this person would have spelled my son's..." Read more
"Purchased a $1,000 dollar 300 pound crackled glass table from Houzz. They claimed free delivery. They delivered alright----dumped it on my lawn. I had to hire a glass company to..." Read more
"I purchased this approximately 6 years ago. The set consists of a sofa, recliner, chair and ottoman. I notified Ashley Furniture customer support 2 years ago that my furniture started..." Read more