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No no no | Lazboy

1.5
Details
I was given a sample of the "leather"on which my way over priced living room furniture. I called and called. I expected this beautiful leather furniture would last for the rest of my life. The sample they gave me was genuine leather. What I ended up with is bonded leather which cracks and peels. They accused me of mistreating the furniture. I was cheated. If we all got together we could probably get replacements. Sad Sarcastic
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1 comment
LaZBoy
#1777738

Hello, we appreciate you reaching out to us about your furniture. We apologize for your frustration regarding the leather.

Our team would love the opportunity to further investigate. Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and the name/location of the retailer you purchased from.

Please include review number 1705997 in the subject line of your email. Regards, La-Z-Boy Incorporated

Review
#1705997 Review #1705997 is a subjective opinion of poster.
Product
Lazboy Loveseat
Pros
  • Couch before it fell apart
  • Looked very nice
Cons
  • Do not stand behind their product
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
Tags
  • Bonded Leather Defects

Garbage and nasty store owner | Lazboy

1.0
Details
Garbage and nasty store owner - Lazboy
Garbage and nasty store owner - Lazboy
Garbage and nasty store owner - Lazboy
After spending thousands on a Greyson leather motion sofa and loveseat and going to the store several times to complain and calling, I’m disgusted and disappointed. The cushions have gone flat and the frame slams into your back when trying to sit. The store repeatedly said I had no options and have now changed their answer to “It’s a one year warranty.” Can’t get the owner on the phone, imagine that. It’s the Springfield Illinois store. Beware, the cushions are junk and you won’t get any help from them. I began contacting them after having the garbage furniture for a week but never got any help. I’ve emailed and gotten a response from La-Z-Boy but they are waiting for the store to respond.
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Review
#1509134 Review #1509134 is a subjective opinion of poster.
Product
Lazboy Loveseat
Pros
  • Look of the couches
Cons
  • All they do is give me the run around
  • Material wear
  • Everything at this point
Reason of review
Warranty issue
They were very quick to respond to my review that I initially posted, requesting additional details about my 4 year old loveseat that needs to go to the dump because of the excessive peeling of the leather. I provided them with the requested information within a week....
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3 comments
Patti H
#1463748

I will send the requested information to Lazy boy

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Review
#1232538 Review #1232538 is a subjective opinion of poster.
Product
Lazboy Loveseat
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Let the company propose a solution
1.2
Details
Leather on Loveseat is peeling  - LazyBoy does NOT support their product - Lazboy
Leather on Loveseat is peeling  - LazyBoy does NOT support their product - Lazboy
Leather on Loveseat is peeling  - LazyBoy does NOT support their product - Lazboy
Leather on Loveseat is peeling  - LazyBoy does NOT support their product - Lazboy
Leather on Loveseat is peeling  - LazyBoy does NOT support their product - Lazboy
Leather on Loveseat is peeling  - LazyBoy does NOT support their product - Lazboy
The leather that I was told was durable and would last for years, is peeling so bad you can't even sit on the furniture. Unfortunately neither Lazyboy or the extra warranty that I purchased (and was told would cover everything) will do nothing about the issue. I have...
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3 comments
Anonymous
#1452920

Same exact thing happened to me. Bought at approximately same time and even same color.I may still go to small claims court.

I have found out that this was a "known" defect with this type composite leather when it 1st came out.

When I bought it salesperson said it was "as good or better" than their regular leather. Guess the jokes on me, huh LazBoy?

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Review
#1145771 Review #1145771 is a subjective opinion of poster.
Product
Lazboy Loveseat
Cons
  • Quality of furniture is horrible
  • Quality in their furniture went downhill big time
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
i don't expect a full refund for the loveseat and sofa but do expect some compensation because i now have to buy a new set of furniture. The loveseat will go to the dump and will have to purchase a new couch to match the loveseat that went to the dump
Bought a love seat leather recliner from Lazyboy for my TV room. I am the only one that sits in it and I rotate sides often. I've had it for three years. I conditioned it with the leather conditioner to keep it in warranty. I noticed cracking in the headrest area. I...
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2 comments
Anonymous
#1451715

mathias bros ripped me off $2400 plus tax, but im going to small claims even if I dont win!

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Review
#1141130 Review #1141130 is a subjective opinion of poster.
Product
Lazboy Loveseat
Reason of review
Bad quality
1.8
Details
Purchased a Laz Boy - James power reclining couch and Laz Boy - James reclining loveseat for thousands of dollars. They are now broken and cushions crushed in just two and a half years. The company guarantees parts but not the labor and it costs $80 just to have...
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1 comment
Anonymous
#1451717

file claims court even if you dont win! Mathis bros ipped me off $2400 plus tax!

Review
#1111077 Review #1111077 is a subjective opinion of poster.
Product
Lazboy Loveseat
Pros
  • Style comfort
Cons
  • Customer service and product quality
  • Nasty customer service
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
  • Warranty sucks
  • broken frame
  • Broken Seat
After numerous attempts to have the amount credited back to my credit card, I ended up have the credit card company dispute the charges because Lazboy kept lying, saying they would credit it back. They never return phone calls. When I first purchase and paid the...
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2 comments
LaZBoy
#1331878

Hello,

Thanks for reaching out to us about your loveseat and chair. We're so sorry for your frustration regarding the service you've received.

Our team would love the opportunity to assist.

Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number, and the name/location of the retailer you purchased from. Please include review number 1041037 in the subject line of your email.

Regards,

La-Z-Boy Incorporated

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Review
#1041037 Review #1041037 is a subjective opinion of poster.
Product
Lazboy Loveseat
Reason of review
Problems with payment
2.6
Details

Update by user Nov 18, 2016

Lazyboy finally contacted me but I feel did not resolve my problem which has gotten worse with this piece of furniture.. they say because it is out of warranty which it wasnt when i first contacted them, they will pay 70.00 toward the 145.00 it will cost us to sew up...

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2 comments
LaZBoy
#1230035

Hello,

Thanks for reaching out to us about your furniture. We apologize for your frustration regarding the warranty.

Our team would love to further investigate.

Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and retailer's information. Please include review number 936202 in the subject line.

Regards,

La-Z-Boy Incorporated

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Review
#936202 Review #936202 is a subjective opinion of poster.
Product
Lazboy Loveseat
Pros
  • Couch before it fell apart
Cons
  • Poor customer service
  • Lack of concern
  • Poor service
Reason of review
Poor customer service
Loss
$2200
Preferred solution
Let the company propose a solution
Tags
  • Long story
  • Lazboy Couch
  • Lazboy Warranty

Lazboy Loveseat Review

2.2
Details
Bought a power loveseat for $2700 and one side won't go fully down. Went and bought a Flexsteel recliner and it is made so much better and more comfortable! Will NEVER purchase anything from Lazyboy again, overpriced and poor quality.
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Review
#879634 Review #879634 is a subjective opinion of poster.
Product
Lazboy Loveseat
Reason of review
Bad quality

Contact Lazboy Customer Service

Website:
www.la-z-boy.com
Mailing Address:
1284 N. Telegraph Road
Monroe, MI 48162-3390
USA
Phone:
(800) 375-6890
All Lazboy Contacts

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Lazboy reviews
1.2
Details
Worst furniture I have ever bought.2700.00 for a power love seat it sagged on one side and the foam was gone on the other side after the first 6 months. Called them out and they stated there was nothing wrong. As always!!! Now not 2 years after I bought it and the...
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Review
#864428 Review #864428 is a subjective opinion of poster.
Product
Lazboy Loveseat
Reason of review
Bad quality