Manufacturer: Lazboy Category: Sofas Clear all filters (1 of 1 reviews match)
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Lazboy - Defective Product and not real customer service
Lazboy - Defective Product and not real customer service
I purchased a leather reclining sofa and chair set in February 2016. From then until now, your customer service has been called to our home 4 times! There is a design flaw in this set! The wood has cracked underneath but it's just particle board, not real wood. The arms have been replaced, something else underneath the arms, screws, etc. We have no children here, just 2 adults. We don't mistreat furniture. We only got rid of our last...
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shaverg

shaverg Thank goodness this happened within the year of purchase otherwise you would have been totally out of luck.

LaZBoy

LaZBoy Hello!
Thanks for updating us! If you have any further questions, please do not hesitate to send an email to socialsupport@la-z-boy.com with review #903717 in the subject l...

1.8
I liked
  • That it once was a good brand
I didn't like
  • Lazyboy didnt care
  • Are not interested in complaints
  • Pure disregard for the fact they were wrong
#903717