Manufacturer: Lazboy Category: Recliners Clear all filters (73 of 73 reviews match)
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Now two years later, the leather look material has worn through in four places. When I contacted Lazy-Boy, they put me through many hoops to jump through before they gave me an answer. They offered $150.00 off if I buy a new recliner. Now this recliner is supposed to have a lifetime guaranty but since they started getting materials from china, they won't honor a darn thing!!! $150.00 off of a $900.00 recliner that is not on sale, is a farce! My...
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#1011105
I spent a lot more money to buy Lazy Boy based on quality. What a mistake- the leg lift broke two months after using it. Here is a video.
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Anonymous

Lenny brown Poor quality
Yet I paid more??

This is a flaw in the leather which appeared in an area that isn't even in a normal wear area on the seat back. The rest of the chair is in good condition. We have always had La Z Boy furniture in iur home and still have a La Z Boy hideabed that is nearly 30 years old but is in very good condition. We are getting ready to replace the sofa just to update our living room but will not be buying La Z Boy due to the way we have been treated. we will...
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LaZBoy

LaZBoy Hi There,
Thanks for reaching out to us about the flaw in the leather on your chair. Our team would love to further investigate.
Please send an email to socialsupport@la...

2.9
I liked
  • Good delivery service
  • Extremely dissappointed
  • Choices of fabrics and style
I didn't like
  • Kentwood mi franchise customer service
  • Bad experience
#1002321

Lazboy Recliner Review

#1003905
1.0
Bought two bonded leather power recliners at 700 each and at a year and a half the leather has cracks and pulled apart at seams. They refuse to replace or repair because of defective material, will never buy anything from them again ever.
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Lazboy Recliner Review

#994509
1.5
What sales promised didn't happen. Damaged furniture that we are having a hard time getting repaired. 3rd part delivery service damaged it evidently and when we reported it, called customer abuse
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Lazboy Recliner Review

#977562
Lazy out recliner is very expensive JUNK!
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Lazboy Recliner Review

#953991
New chair has a broken cup holder we found on Day 1. But. Evause we had accepted it upon delivery, they wouldn't replace. Said we'd have to go through Service Dept. We called Service and were told it would be two weeks. They guy was supposed to come today. He was a NO SHOW. So, we spent $4,100 for a broken chair and Conns has THE WORST customer service of any retailer I've used.
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I have also figured out why I've been living a *** for two years.Hives,red hot rashes on hands and arms and backs of legs and the back of my head. Doctors were stumped as to what was wrong. Health store soaps laundry and hand soap and alergy pills by the case lot. After reading some posts I did my own test like one person did. I never put gloves on to move the reclinerand broke out all over after just moving it. Day two of sitting on a camping...
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LaZBoy

LaZBoy Hello,
Thanks for reaching out to us about your furniture. Our team would love to further investigate.
Please send an email to socialsupport@la-z-boy.com with your name...

3.0
#1002177
I purchased a lazy boy recliner a year ago, and was very happy with it.I wanted to purchase another one, and visited two lazy boy stores. The chairs were not the same quality. They were no where near as firm. Upon questioning the salesperson, I was told that my chair was stuffed with memory foam. To get the same quality, I would have to pay an additional $150, bringing the cost to $900. You can buy a Lane or any other recliner for $400. Lazy boy...
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LaZBoy

LaZBoy Hello,
Thanks for reaching out to us about your recent shopping experience. We're so sorry for your frustration.
Our team would love to further investigate. Please send...

3.7
#1000663
I had a LB recliner I bought in the early '90's.The padding and fabric was finally so destroyed a few years ago that I decided to replace it even though the mechanism worked perfectly. Because the original had been so good I did not adequately examine the entire new $5000 worth living room set I bought because hey..."It's Lazy Boy...its bomb-proof right?...good quality American-made furniture" WRONG!!--Not anymore. It's value engineered particle...
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LaZBoy

LaZBoy Hello,
Thank you for taking the time to contact us about your recliner and table. We're sorry for your dissatisfaction regarding the frame of the recliner, and for the shel...

1.8
I didn't like
  • Bad experience
#995636
We are very unhappy with the rocker/recliners we purchased. For the 3rd time in 5 yrs the leather has peeled off of the chairs. Lazy Boy has not assumed any responsibility for the obvious defect. We have pd out of pocket for repairs twice, now what!! Very very disappointed .
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#991667
I have purchased Lazy Boy furniture my entire life, About 15 months ago I replaced all my living room furniture an at a significant price.The quality of this furniture is in no way comparable to the older Lazy Boy rocker recliners that I still have. I will be lucky if it lasts more than a couple years, it is already failing in several areas. First the base where the top and bottom roll over each other to recreate the rocking effect,, the bottom...
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2.9
I liked
  • Furniture looks nice on the outside
I didn't like
  • Construction of the furniture is very cheap
#990981
My mother special ordered a Lazboy recliner rocker! The fumes emitting from it were making her quite ill! I had to remove the recliner from her apartment after only two hours! I brought the chair to my house, but am experiencing the same symptoms! The chair is beautiful, and she is very disappointed it is so toxic! She will now lose one third of her purchase price to return it! Manufacturer and retailer win; consumer loses! The chemicals used to...
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#988560
In March I purchased an electric lift-recliner from Lazy Boy for my 93-year-old mother.Right after Thanksgiving she was startled to see smoke coming from the remote/push button controls. The control device actually melted, and the chair was stuck in the full recline postion and we were unable to move it. When I called Lazy Boy customer service, the individual told me the first available date for a service tech to come to the house was December...
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LaZBoy

LaZBoy Hello,
Thanks for reaching out to us about your Mother's recliner. We're so sorry for your frustration regarding the service you've received.
Our team would love to fur...