Product: Lazboy Recliner Clear all filters (360 of 360 reviews match)
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VERY disappointed with LazEboy make sure you read yourself every detail. Have since found out several other friends said they would NEVER do business with them again. And that year warranty ,make sure you don’t pick up yourself or if there is any issues you either have...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recent experience. We're so sorry for your frustration regarding the service you've received.Our team would love the opportunity...

1.0
Product
Lazboy Recliner
I liked
  • Showroom
I didn't like
  • Trying to resolve issues
#1238114
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Lazboy - Crandell recliner

Bought a Lazy Boy Crandell two years ago. I have repaired it several times. The cheap plywood used in the chair is constantly breaking. I would be embarrassed to sell a $1200.00 chair with the materials used. Will never buy another lazy boy product again.
1.4
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Advertised vs Delivered
Customer service
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Product
Lazboy Recliner
#1234306
New recliner. Had tech come out. Said this is 'normal'!!! We have same problem with noise waking sleeping family member since it is so LOUD. Last Lazy Boy for us.
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the noise.Our team would love the opportunity to further investigate. Pl...

Bobcatmorton
Bobcatmorton

We were told the same thing, it sounds like a chain saw when reclining and that it's going to break when getting out. We also have had it stuffed and re-stuffed. After a month...

4.1
Product
Lazboy Recliner
I liked
  • Good looking recliner
  • Good looking product
#1231929
Lazboy - Recliner not holding up, less then year old
Lazboy - Recliner not holding up, less then year old
Recliner leather stretching and making indent marks where people are sitting. They didn't put enough stuffing in furniture and there isn't any support in the back, it just sags back in an indention. This is less then a year old, and it is just junk. The furniture...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the stuffing.Our team would love the opportunity to further investigate....

3.4
Product
Lazboy Recliner
I liked
  • Sales personnel were very helpful
I didn't like
  • Quality of product no stands behind their work or word
  • Fix it the first time
#1231087
It did not occur to me that any reputable manufacturer would use garbage leather in their top of the line models, in fact I was told it was 100% quality leather. The chair has been maintained with care and we have no children or pets, the damage was not externally...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the leather peeling.Our team would love the opportunity to further inves...

1.0
Product
Lazboy Recliner
#1229462
Will never buy anything from this company again in my life. They clearly don't stand behind their product. What a joke of a company. I bought a chair from them Dec 2016. It comes with a 1 year warrantee. Of course a couple months after the warrantee was up, the chair...
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Anonymous
Rick Kesling

I had intended to visit the new Lazy Boy store in St. John’s Town Center on Wednesday. Given the number of similar complaints AND lack of the company’s value for customers, I’...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair. We're so sorry for your frustration regarding the broken hinge.Our team would love the opportunity to further investigate...

1.0
Product
Lazboy Recliner
I didn't like
  • Quality of product is terrible
#1221714
Purchased 2 rocker recliners and a recliner sofa, it was immediately uncomfortable, no lumbar support in any of the 3 pieces, makes everyones back ache that has sat in it, contacted lazyboy customer service, and was instructed to adjust some wingnut tensioners. This...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your two recliners and sofa We're so sorry for your dissatisfaction with all three pieces.Our team would love the opportunity to furt...

Anonymous
Marty

It's not a good idea to publish your name on an open internet forum ; and if you'd have started on me like you did that *** manager I'd have you arrested on the spot...if you ...

1.7
Product
Lazboy Recliner
#1218909
in real leather. Yep looked great.. but the (main control box) *** out just as the warranty disappeared.. THANKS FELLAS.. NEST TIME, I will listen more carefully when my local furniture store (not the one I purchased this from).. told me that Lazy Boy is poor quality...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair. We're so sorry for your frustration regarding the main control box not working.Our team would love the opportunity to fur...

Product
Lazboy Recliner
I didn't like
  • Electronics gave out just as the warranty expired don r
#1216788
Bought a Lazy boy rocker chair at Mt Pleasant store in Mich the second week of March the chair was comfortable but i was looking for a swivel the clerk said that they could add a swivel and would only raise the chair hardly a inch When i sit in the chair it tips...
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Product
Lazboy Recliner
#1216482
Reply to reviews
Lazboy - Terrible Recliner for 2400 dollars
I purchased a Lazy Boy lift chair and it was delivered on 2/18/2018.The first day I had it, after using the massage and heat for several sessions, it went off. Pushed buttons, no lights on remote. Than the lights came back on and I pushed the massage button and it...
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Anonymous
user71614790

Well, if anyone follows this, I have an update. Lazy Boy sent a Repairman out and he work on it for quite a while and replaced parts. Well, this morning it worked the exact sa...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your lift chair. We're so sorry for your frustration regarding the service you received.Our team would love the opportunity to furthe...

1.8
Product
Lazboy Recliner
I didn't like
  • All they do is give me the run around
#1212651