Product: Lazboy Recliner Clear all filters (340 of 340 reviews match)
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My $1600, 14 MONTH old recliner fell apart.The left side mechanism for the foot rest broke. Looking at it the metal guide is bent, has the tensile strength of a wet noodle and the plastic NUT holding it all together split and fell off. It came apart. I am uncertain if...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your dissatisfaction with the piece and for your frustration regarding the service you've received....

1.6
Product
Lazboy Recliner
I didn't like
  • Punitive customer service by local franchisee
#1180798
I purchased a lazy boy recliner and a couch with in the first 6 months I had to have the recliner worked on it's a rocker recliner. I had to return it to the store for them to fix it they said they fixed it and get it back to me but within the first week of getting it...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sofa and recliner.We're so sorry for your dissatisfaction with the piece and for your frustration regarding the service you've r...

2.5
Vermilion, Ohio
Product
Lazboy Recliner
#1177721
I caution anyone who thinks they want to spend their furniture budget on anything from Lazboy to not do that. Customer service is terrible. If there is any type of problem with the purchase, such as beginning with them not delivering the piece you ordered, you will...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair.We're so sorry for your dissatisfaction with the piece and for your frustration regarding the service you've received.Our ...

Product
Lazboy Recliner
#1175500
Lazboy - Beware of La-Z-Boy Leather Discoloration
Lazboy - Beware of La-Z-Boy Leather Discoloration
Lazboy - Beware of La-Z-Boy Leather Discoloration
He told me that La-Z-Boy is not the only manufacturer having this dye problem. He said many others are having the same problem. I guess buying any leather furniture that is not the natural color is a big risk. I am going to sue Mathis Brothers if they don't replace...
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Anonymous
Anonymous

Additional problem is the deformation of the seat cushion.

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair. We're so sorry for your dissatisfaction with the piece and for your frustration regarding the service you've received. Ou...

3.5
Product
Lazboy Recliner
I didn't like
  • Did not offer to replace faulty recliners
#1174040
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Lazboy - Dissatisfied customer

I purchased a lift recliner from Lazyboy $1500 which was very unstable and made loud grinding metal noises. I asked to return it on day 4 and I was refused! When you pay this much you expect to find better quality products and certainly better service! Will not purchase again!
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Product
Lazboy Recliner
#1165770
I purchased a new recliner from a LA-Z-BOY store in November, 2017.After taking it home, I discovered debris on the floor underneath the recliner. The debris included small pieces of foam, cardboard, wood particles, and plastic bits. For several days I noticed debris...
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Product
Lazboy Recliner
#1161097
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Lazboy - Designer price /found in alley quality

Bought 2 high leg recliners, after 3 years, fabric very thin on arms. That's the good news. Zero lumbar & seat support, rude techsaid we can pay to have chair fixed, 400$. Nice, so 900 orig cost, 400 more = 1300 for 36 months lite use. Not worth the cost. Is Bassett any good? I'll never buy la z boyboy again, and am telling every one I see.
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Lazboy Recliner
#1147672
When delivered the leather was wrinkled, loose and just not right in many areas of the recliner. We called the store about the issue and a rep was sent to examine the recliner. The person agreed that some work needed to be done so they picked it up, supposedly fixed...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your experience. We're so sorry for your frustration regarding the service you received. Our team would love the opportunity to in...

1.5
Product
Lazboy Recliner
I didn't like
  • Poor warranty
  • Poor quality - leather upholstery
#1146444
Bought a recliner in 1992.Recliner broke in 2000. Lazyboy fixed recliner in 2000 for free. Bought 3 recliners in a few years later with lifetime warranty (but read the fine print) ... only for a year, then just the mechanism. Labor is not included. Okay. My bad but...
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Anonymous
J koenek

Just thinking....if you bought it in 1992 that's 25 years ago and the stuff is still ok except for one part, why are you complaining about $15. Sorry but that just seems wrong...

3.5
Product
Lazboy Recliner
#1137885
I bought two broken do you La-Z-Boy recliners all leather and spent over $3000 for these chairs.About six months in I noticed my chair was uncomfortable the lumbar support was not there. So I bought a pillow for your lumbar and put it behind my back when I sat in the...
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1.0
Product
Lazboy Recliner
I liked
  • Selection of items in showroom with different colours available
I didn't like
  • Worst customer service
#1133114