Product: Lazboy Recliner Clear all filters (0 of 383 reviews match)
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We purchased a LZ Boy leather recliner, love seat and warranty on 18 Jan 2017. We also purchased their 5 yr Ultra- Shield 986CTC Protection Plan. With some additional pillows to match our total purchase was over $5,100. We believed the LZ Boy quality would be worth the...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi There, We appreciate you reaching out to us about your recliner and loveseat. We apologize for your frustration regarding the cover peeling. Our team would love the opportu...

Bookcrazy
Bookcrazy

Sounds like you bought "bonded" leather or some other nonsense. Not the same thing as real leather and will peel and flake. You're better off buying vinyl if you can't afford ...

2.5
Product
Lazboy Recliner
I liked
  • Extremely dissappointed
  • Products and lazy boy
I didn't like
  • Poor quality leather
  • Are not willing to work with me -
#1387613
I received a very comfortable Lazy Boy recliner In May 2018 for my birthday. It cost over $1000 and was purchased at the Lazy Boy store in Cary NC. Shortly after delivery I noticed an intolerable itch in my face, neck, ears, and chest. It took a month to decide the...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi There, We appreciate you reaching out to us about your recliner. Our team would love the opportunity to help provide further assistance. Please send an email to socialsuppo...

Bookcrazy
Bookcrazy

Why is it their fault if you are indeed sensitive to something in the furniture? It would be different if this was widespread, but I'm sure they sell millions of pieces of fur...

2.2
Product
Lazboy Recliner
I liked
  • Were nice at the store
  • Large and comfortable
  • Looked very nice
I didn't like
  • Poor quality and customer service
  • I paid a high price for a chair i cannot use
#1387068
I am getting in touch about a issue that I have with a 3 seater settee and armchair that we purchased from SCS in North Shields the settee we have had to get someone out twice now as the back cushion is lower than the rest of the settee this issue has happened again...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your furniture. We're so sorry for your frustration regarding the service you receive. Our team would love the opportunity to help you get...

Product
Lazboy Recliner
#1355270
I purchased two identical recliners around May 2018. Got them home and now have issues with both making horrible squeaking, and other type of noises. I contacted the store and was told I have to physically bring both in for repair. I do not have the means to transport...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your chairs. We're so sorry for your frustration regarding the noise coming from both. Our team would love the opportunity to further inve...

2.2
Product
Lazboy Recliner
#1350783
Two chairs were ordered 4/21 from Pleasanton CA La Z Boy Furniture Gallery. One was fine, the other was defective, back did not fit the bottom of the chair and legs were wrong. After two months they came back with the correct legs and another back which also did not...
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Anonymous
Carrie

I completely agree with you. I bought an electric recliner ($1598.81) for my 91 year old mother from the Pleasanton store on Jan. 16th 2018 and 6 months to the day (July 16th)...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your chair. We're so sorry for your frustration regarding the wrong legs and ongoing issue with the back. Our team would love the opportun...

2.1
Product
Lazboy Recliner
I liked
  • Company reputation and it was a michigan company
I didn't like
  • Lack of concern
  • Worst customer service
#1349595
Less than 6 months ago got a big mans recliner the thing started squeaking right off the bat. I had another lazboy for 18 years and it still was fine. The old chair was made with plywood the frame was fine for 18 years but to my surprise, the 6-month-old chair started...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your recliner. We're so sorry for your frustration regarding the squeaking. Our team would love the opportunity to further investigate. Pl...

Product
Lazboy Recliner
#1326092
I wrote this email to customer service and 5 corporate executives, after 6 days of no being completely left in limbo by LAZYBOY and of course they have also not responded, nor has their Facebook site or social media. This started on the morning of 7/13/2018 it is now...
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Anonymous
Lam Chan

I’ve had the pleasure of interacting with Angel Petty for a damaged delivery. She pretty much bitched me out. LaZBoy has such bad customer service for an expensive product.

1.0
Product
Lazboy Recliner
#1308180
Original e-mail reply was on 31 May 2018. I have had no further response from La-Z-Boy. Over the years I have purchased 14 La-Z-Boy products, including the six rockers/recliners and wall-away recliners that are the subject of this complaint. Without satisfactory...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the service you've received. Our team would love the opportunity to fur...

2.2
Product
Lazboy Recliner
#1307414
Lazboy - La-Z-Boy swivel rocker recliner is a piece of junk.
I bought a recliner about 18 months ago. It started squeaking a few months after I bought it. I put up with the constant noise until the noise became unbearable. The wood frame on the bottom had come apart. I got it repaired in January 2018 at the end of my warranty. A...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the squeaking noise. Our team would love the opportunity to further inv...

2.5
Product
Lazboy Recliner
I didn't like
  • Poor quality and customer service
#1305789
Purchased pier recliner. Stopped working fall 2016. Took almost 6 months for them to admit it couldn’t be fixed. Replaced Jan 2017. New chair now not working again. This is rediculous. If I wanted to replace this chair every 18 months I could have bought a cheap chair...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out to us about your recliner. We're so sorry to hear it stopped working. Our team would love the opportunity to further investigate. Please send an...

Anonymous
Jim

Agree with you 100%. I bought a recliner 18 months ago and the bottom wood frame has come apart twice. The chair squeaks constantly. Absolute garbage.It was just repaired in J...

1.0
Product
Lazboy Recliner
#1293730