Product: Lazboy Recliner Clear all filters (326 of 326 reviews match)
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Please understand that they replaced the whole chair one time before all of this happened but the staples don't stay in the chip board the pull out. The in store tech is great and has tightened up the fabric a couple of times and it's showing signs of sagging again...
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2.1
Product
Lazboy Recliner
I liked
  • Repair man inhouse nice guy
I didn't like
  • Company does not stand behind product
  • Not good quality
  • La-z-boy defective chair
#1113860
Purchased sofa for $1800.After 15 months recliners on sofa (electric) make popping noise. Called store and they referred me to a service man. He told me for $250 he would take a look at my dual reclining sofa and I would be responsible for any parts. ARE YOU KIDDING?...
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Product
Lazboy Recliner
I didn't like
  • Warranty service
  • Poor service
  • No longer a quality product
#1112674
This was my 3rd la-z-boy, bought because my other 2 lasted for a total of 21 years total.Because of the quality I bought another, after 3 years the footrest wouldn't stay up. Called for replacement, it wasn't under warranty, but parts were. I have made 4 calls and...
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1.6
Product
Lazboy Recliner
#1112197

Lazboy - Not a life time warranty

#1113179
1.4
Details
The frame on my la-z-boy recliner broke and now I am told I have to pay $90 an hour for the labor to get it fixed. I don't want to pay the price of a new chair when you fix this one. That is not a lifetime warranty.
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Lazboy - Lazy Boy Recliners Knapping

#1102850
Worst recliners I have ever purchased and the most expensive .... warranty is a joke !!! Never buying lazy boy again ... I have been sitting in lazy boys for over 25 years and never again there workmanship is awful ... where are they made now ??????? Don't tell me to contact you I have contacted you several times no help contacted the store absolutely no help it's a run around !!!!!!
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Lazboy - Recliners

#1086055
1.7
Details
Very unhappy with recliners. JUNK
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Lazboy Recliner Review

#1024767
1.7
Details
We bought a Lazboy Recliner and after 2 years the front spring clips were so sharp it ate through the padding and fabric just from sitting, anyway I have exhausted all of my options I guess, we were really disappointed in Lazboy, won't buy again
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Lazboy - Lazyboy recliner quality
Lazboy - Lazyboy recliner quality
Lazboy - Lazyboy recliner quality
We purchased a new La-Z-Boy recliner a little less than 2 years ago and paid $900 for it, figured for that price it would be of decent quality.WRONG!! What a piece of crap. It’s nothing but material stretched over cheap plywood and has zero padding on the interior of...
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magspop
magspop

So I got my final reply from Lazyboy. My recliner is not defective and is built the way it’s supposed to be. Just the reply that I expected. It’s a cheap built chair with no p...

magspop
magspop

I tried to add to my review but it won't let me for whatever reason. But I was going to add that we also purchased an extra 5 year warranty. That just *** me off that much mor...

Product
Lazboy Recliner
#1109660
Lazboy - Extremely poor La-z-boy customer service
Lazboy - Extremely poor La-z-boy customer service
Lazboy - Extremely poor La-z-boy customer service
Lazboy - Extremely poor La-z-boy customer service
There was poor workmanship in sewing the fabric darts on the arms leaving fabric sticking out rather than being tucked under to leave a smooth seam. The headrests were also not stuffed with enough stuffing leaving them collapsed. I have been in contact with Lebo...
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Anonymous
23502

Oh that just looks awful.

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello there,Thanks for taking the time to contact us about your two chairs. We apologize for your frustration regarding the sewing on the arms, and the headrests not having en...

3.5
Product
Lazboy Recliner
I didn't like
  • Do not stand by their product
  • Failure to honor warranty issues
#1108012
Purchased two (2) leather recliners valued at $1200 each a little over a year ago. We noticed that the color in the leather on one of the headrests was wearing thin. We called the business where the chairs were purchased and were told that we would be contacted by...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello there,Thanks for taking the time to contact us about your two leather recliners. We apologize for your frustration regarding the color on one headrest wearing thin.Our t...

Anonymous
Poor quality

Lazyboy has become the worst furniture store for quality and craftsmanship. We purchased our couch in June and have sent it back came back worse. Such sadness. We had always ...

2.2
Product
Lazboy Recliner
I didn't like
  • Being charged to look at product after 6 months
#1106787
Lazboy - Arm pad depressed after 2 years.
We bought the extended warranty on the fabric, but would have thought the foam would be a problem. In all honesty we were going to buy more furniture from Lazyboy for our up stairs living room, but that seems unlikely at this point unless we get some satisfaction for...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your swivel chairs. We apologize for your frustration regarding the foam in the arm disintegratingOur team would love the ...

4.2
Product
Lazboy Recliner
I liked
  • Fine until now
#1103975
Purchased Lazy Boy Astor rocker recliner In Jan of 2014 . Had the memory seat extra added for more comfort. Began to have problems within a short time with the seat part separating and looking awful. Comfort care began to handle everything for the repair the seat part...
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Anonymous
Elaine Dempsey

Eileen, I'm so sorry to hear about the death of your husband and your difficult dealings with La-Z-Boy. I was looking into a recliner there, but will now look elsewhere. I'm...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello Eileen,Thanks for taking the time to contact us about your recliner. We apologize for your dissatisfaction regarding the memory foam and for your frustration with the se...

1.1
Product
Lazboy Recliner
I liked
  • Not a thing about lazboy
  • Really was not impressed
I didn't like
  • Condescending tone with which they spoke to me
  • Not good quality
  • Poor quality and being rushed by sales people
#1101451
bought a push back recliner as surprise for my wife.waited some 3 weeks finally delivered. noticed a gap from foot rest to seat. Upon inspection discovered right leg twisted. Call about it and was told it could be repaired in home. I indicated for the money I paid I...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your recliner. We apologize for your frustration regarding the service you've received and for your dissatisfaction wit...

1.7
Product
Lazboy Recliner
#1099479
Purchased two recliners in early 2017.Sale occured in Florence Ky.Within one month it was necessary to have one of the two items repaired. From that experience to the time of this writing there has been three additional repairs and the chair has been replaced once. As...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliner. We apologize for your frustration regarding the cracking sound coming from the frame.Our team would love th...

1.0
Product
Lazboy Recliner
#1098501