Manufacturer: Lazboy Category: Recliners Clear all filters (300 of 300 reviews match)
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The floor model made me feel as if I'm surrounded by a marshmallow.I specifically checked out the footrest to make sure I would have room for dogs. Chair delivered, the footrest only goes up halfway, dogs won't get in it. Head cushion was at least 4 inches back, head...
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1.0
Product
Lazboy Recliner
#1065436
One of our recliners recently failed and under close inspection the problem with the mechanism was a broken small retainer spring that kept a cam in position.I went to an authorized service function and ordered replacement components and had to pay for the replacement...
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3.1
Product
Lazboy Recliner
#1062360
Bought two leather automatic rocker recliners. Husband is tall and is having no problems. I am 5'3 and my recliner leg rest drags on the floor and gets stuck when I try to put it down. This will destroy the leather that drags and the motor strains. My legs ( which of...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliners. We're so sorry for your frustration regarding the foorest getting stuck.Our team would love the opportunit...

Product
Lazboy Recliner
#1058243

Lazboy Recliner Review

#1024767
1.7
We bought a Lazboy Recliner and after 2 years the front spring clips were so sharp it ate through the padding and fabric just from sitting, anyway I have exhausted all of my options I guess, we were really disappointed in Lazboy, won't buy again
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Lazboy Recliner Review

#1011690
1.2
We have owned three La Z boy recliners in the past. The were all comfortable with good support and well made. The fourth one we bought was another story. It not only looks cheap, it is poorly made with inferior materials. It's uncomfortable, and the padding shifts and parts fall out. We will never shop La Z Boy again. What a disappointment.
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Lazboy Recliner Review

#1003905
1.0
Bought two bonded leather power recliners at 700 each and at a year and a half the leather has cracks and pulled apart at seams. They refuse to replace or repair because of defective material, will never buy anything from them again ever.
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Lazboy Recliner Review

#994509
1.5
What sales promised didn't happen. Damaged furniture that we are having a hard time getting repaired. 3rd part delivery service damaged it evidently and when we reported it, called customer abuse
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Laz Boy told my wife it was because it was a swivel/rocker, so they took the swivel out, they did not refund the extra $80 she had to pay for the swivel. I talked to customer service in Dallas and they basically gave me lip service, then said they had investigated the...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your chairs. We're so sorry for your frustration regarding the service you've received.Our team would love the opportunity...

1.0
Product
Lazboy Recliner
I didn't like
  • Customer service
#1056399
I had this power recliner for 4 years, the fabric was terrible, then when I called because the leg lift stopped working, they referred me to another company. They couldn't give me an estimate. But said it would be around $200..then if I needed any parts I would have...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliner. We're so sorry for your frustration regarding the fabric and footrest not working.Our team would love the o...

1.3
Product
Lazboy Recliner
#1051595
I purchased a Lazyboy electric recliner for $1500 and have never been so upset with this POS.After using it for 2 weeks I contacted the seller who ent a man to my home to repair the buttons that allow for reclining. He replaced them and within 2 more weeks the recliner...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the service you've received. Our team would love the opportunity to inve...

1.0
Product
Lazboy Recliner
I didn't like
  • Poor customer service
  • Sales reps attitudes once you bought the furniture
  • Being lied to several times
#1049972

Featured

Lazboy - Discolored Leather
Lazboy - Discolored Leather
Then called Lazy Boy and they apologized and sent them to another Dealer, who referred them to a Repair Person who would Re Dye the Leather...Really???? We received a letter from Mr. Brown today asking Lazy Boy why they sent my Parents to another dealer for a Fix and...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your parent's furniture. We're so sorry for your frustration regarding the leather, and for the service they've received. Our team wo...

1.0
Product
Lazboy Recliner
#1046523
We purchased 2 small leather rocking/reclining chairs in March 2016 for about $1200.Two screws fell out of the bottom and a metal bar fell to the floor on one chair. Now the chair does not stop rocking when reclined. Called the store and a La-Z-Boy repairman called us...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the two screws coming out, and for the service you've received. Our team...

Anonymous
Anonymous

Its a "limited lifetime warranty". This should have been reviewed with the sales associated who was helping you.

2.1
Product
Lazboy Recliner
I didn't like
  • Warranty loopholes
  • Company does not value its customers
#1043308
Was given run around for months on my new understaffed reliner.Finally all fillers came one at a time. Was having like new couch re stuffed one did seat. Comfort Care kept switching we will fix we won't. Depend on whom you talk to. Oh the on holds we're offer. Last...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the service you've received.Our team would love the opportunity to inves...

1.5
Product
Lazboy Recliner
#1041586
I have two Lazy Boy Rocker Recliners that are less than two years old.Both are all lumpy on the leg cushion areas. They look and feel absolutely horrible. We are both under 200 pounds with no kids in the house. These chairs are an embarrassment to both me and your...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the leg cushion area.Our team would love the opportunity to investigate ...

2.1
Product
Lazboy Recliner
#1041511