Product: Lazboy Recliner Clear all filters (333 of 333 reviews match)
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When delivered the leather was wrinkled, loose and just not right in many areas of the recliner. We called the store about the issue and a rep was sent to examine the recliner. The person agreed that some work needed to be done so they picked it up, supposedly fixed...
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1.5
Product
Lazboy Recliner
I didn't like
  • Poor quality - leather upholstery
  • Poor warranty
#1146444
Bought a recliner in 1992.Recliner broke in 2000. Lazyboy fixed recliner in 2000 for free. Bought 3 recliners in a few years later with lifetime warranty (but read the fine print) ... only for a year, then just the mechanism. Labor is not included. Okay. My bad but...
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Anonymous
J koenek

Just thinking....if you bought it in 1992 that's 25 years ago and the stuff is still ok except for one part, why are you complaining about $15. Sorry but that just seems wrong...

3.5
Product
Lazboy Recliner
#1137885
I bought two broken do you La-Z-Boy recliners all leather and spent over $3000 for these chairs.About six months in I noticed my chair was uncomfortable the lumbar support was not there. So I bought a pillow for your lumbar and put it behind my back when I sat in the...
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1.0
Product
Lazboy Recliner
I liked
  • Selection of items in showroom with different colours available
I didn't like
  • Worst customer service
#1133114

Lazboy - I hate my lazy boy electric recliners bought about 3 years

#1115513
Ago no need to contact y'all don't care and the extended warranty rio off ... will never buy cheap lazy boy products again let me rephrase that expensive products cheap QUALITY not like all my lazy boys from before ...... I ask where made now ... lady was SILENT
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Lazboy - Not a life time warranty

#1113179
1.4
Details
The frame on my la-z-boy recliner broke and now I am told I have to pay $90 an hour for the labor to get it fixed. I don't want to pay the price of a new chair when you fix this one. That is not a lifetime warranty.
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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
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Warranty
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Lazboy - Lazy Boy Recliners Knapping

#1102850
Worst recliners I have ever purchased and the most expensive .... warranty is a joke !!! Never buying lazy boy again ... I have been sitting in lazy boys for over 25 years and never again there workmanship is awful ... where are they made now ??????? Don't tell me to contact you I have contacted you several times no help contacted the store absolutely no help it's a run around !!!!!!
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Lazboy - Recliners

#1086055
1.7
Details
Very unhappy with recliners. JUNK
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Delivery Service
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I purchased a recliner and within a few months the fabric was wearing poorly. I called customer service and they sent out an inspector. He said the fabric had crushed on the arms and seat, and the buttons popped off and I would receive a call letting me know how we...
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Product
Lazboy Recliner
#1117892
I purchased a recliner back in 1995 and had zero problems over the years.Of course the fabric showed its wear and the cushions finally gave in but the frame held up until finally after 20 years started giving up and making noise So this year i decided to find a new...
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Product
Lazboy Recliner
#1117266
Please understand that they replaced the whole chair one time before all of this happened but the staples don't stay in the chip board the pull out. The in store tech is great and has tightened up the fabric a couple of times and it's showing signs of sagging again...
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2.1
Product
Lazboy Recliner
I liked
  • Repair man inhouse nice guy
I didn't like
  • Not good quality
  • Company does not stand behind product
  • La-z-boy defective chair
#1113860
Purchased sofa for $1800.After 15 months recliners on sofa (electric) make popping noise. Called store and they referred me to a service man. He told me for $250 he would take a look at my dual reclining sofa and I would be responsible for any parts. ARE YOU KIDDING?...
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Product
Lazboy Recliner
I didn't like
  • Warranty service
  • Quality of my chair
  • No longer a quality product
#1112674
This was my 3rd la-z-boy, bought because my other 2 lasted for a total of 21 years total.Because of the quality I bought another, after 3 years the footrest wouldn't stay up. Called for replacement, it wasn't under warranty, but parts were. I have made 4 calls and...
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1.6
Product
Lazboy Recliner
#1112197
Lazboy - Lazyboy recliner quality
Lazboy - Lazyboy recliner quality
Lazboy - Lazyboy recliner quality
We purchased a new La-Z-Boy recliner a little less than 2 years ago and paid $900 for it, figured for that price it would be of decent quality.WRONG!! What a piece of crap. It’s nothing but material stretched over cheap plywood and has zero padding on the interior of...
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magspop
magspop

So I got my final reply from Lazyboy. My recliner is not defective and is built the way it’s supposed to be. Just the reply that I expected. It’s a cheap built chair with no p...

magspop
magspop

I tried to add to my review but it won't let me for whatever reason. But I was going to add that we also purchased an extra 5 year warranty. That just *** me off that much mor...

Product
Lazboy Recliner
#1109660
Lazboy - Extremely poor La-z-boy customer service
Lazboy - Extremely poor La-z-boy customer service
Lazboy - Extremely poor La-z-boy customer service
Lazboy - Extremely poor La-z-boy customer service
There was poor workmanship in sewing the fabric darts on the arms leaving fabric sticking out rather than being tucked under to leave a smooth seam. The headrests were also not stuffed with enough stuffing leaving them collapsed. I have been in contact with Lebo...
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Anonymous
23502

Oh that just looks awful.

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello there,Thanks for taking the time to contact us about your two chairs. We apologize for your frustration regarding the sewing on the arms, and the headrests not having en...

3.5
Product
Lazboy Recliner
I didn't like
  • Do not stand by their product
  • Failure to honor warranty issues
#1108012