Manufacturer: Lazboy Category: Recliners Clear all filters (236 of 236 reviews match)
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Update from previous La-Z-Boy post (2 months ago) - after denying request that severe material wrinkling and buckling is abnormal on 5 of 6 arm wrests in couch, love seat and chair ( they say it is normal) I begin to hear loud creaking noises from large couch (still...
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1.0
#1037307
Chair is small rocker/recliner.2 years old and the seat cushion is collapsing on the right side.It is wifes chair and she weighs 135lbs so weight is not the issue. LB wants $109 to even look at it. If they have to replace it they use oringal cushion and I pay for it.So...
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1.0
#1035556
Bought a leather lazboy fortune power recliner XR+ on 3/4/17 paid $1762.49 delivered on 4/7/17, while the Power chair was being taking off the truck the delivery person noticed a broken metal part of the power mechanism. He then took a picture of it with his cell phone...
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mrclean1723
mrclean1723

I have had similar issues....read my post. I did get a reply on here from Lazyboy, they asked me to send an e-mail with my info so they could look into it. Hopefully you will ...

2.0
#1031603

Lazboy Recliner Review

#1024767
1.7
We bought a Lazboy Recliner and after 2 years the front spring clips were so sharp it ate through the padding and fabric just from sitting, anyway I have exhausted all of my options I guess, we were really disappointed in Lazboy, won't buy again
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Lazboy Recliner Review

#1011690
1.2
We have owned three La Z boy recliners in the past. The were all comfortable with good support and well made. The fourth one we bought was another story. It not only looks cheap, it is poorly made with inferior materials. It's uncomfortable, and the padding shifts and parts fall out. We will never shop La Z Boy again. What a disappointment.
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Lazboy Recliner Review

#1003905
1.0
Bought two bonded leather power recliners at 700 each and at a year and a half the leather has cracks and pulled apart at seams. They refuse to replace or repair because of defective material, will never buy anything from them again ever.
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Lazboy Recliner Review

#994509
1.5
What sales promised didn't happen. Damaged furniture that we are having a hard time getting repaired. 3rd part delivery service damaged it evidently and when we reported it, called customer abuse
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Anyone interested in buying a slightly used Leather Electric Recliner....I have one for sale after it is repaired, LOL! I wouldn't sell this to my worst enemy...it will have to be taken to the dump if this is not resolved before warrenty is up and if I have to do that...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We apologize for your dissatisfaction regarding the padding, squeaky springs and for your frustration regarding the se...

We bought 2 matching recliners with power recliner, lumber and head rest , The lumbar sticks out when it's in it retracted position and is very uncomfortable , We called and they dispatched a technician to come and inspected They ordered new back replacements,,,, Same...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliners. We apologize for your dissatisfaction regarding the lumbar section in the back. Our team would love to further invest...

Anonymous
steve c

I have the same chair and am having the same problem and the same run around. This is the second "repair", I am waiting on the second shipment of parts and then the tech will ...

1.5
#1028509
Moved in August 2015 and bought some new furniture.One item was a Lazy Boy recliner from Miller & Son furnishings of Kokomo, IN. I'm sure it was $600, since it was a larger one. Anyway, we do not have children at home. We do not have grandchildren. We usually visit...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We apologize for your dissatisfaction regarding the broken back frame. Our team would love to further investigate. Ple...

Anonymous
michael77302

At least Lazboy will work on it. Ashley, Star, Rooms to go and roomstore only offer one year parts. no warranty after that.Sorry covering parts forever, like no other chair ma...

#1024706
We bought two lounge chairs for $1400.00 .Went home and measured and would not fit. Called the same day and told them to council order and credi our credit card. Called and left message. Called 4 more times. No response. Been two weeks. No response. Not much of a...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your attempts to return your chairs. We apologize for your dissatisfaction regarding the service you've received. Our team would love...

#1023800
Bought recliner for myself.It hurt my tailbone after just one night. Returned to store and purchased a chair for husband which cost 300 more. Had to pay a second delivery charge. After two days with the second chair, husband said it hurt his neck and that chair must be...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your recliners. We apologize for your dissatisfaction. Our team would love to further investigate. Please send an email to socials...

1.7
I liked
  • Not a thing about lazboy
  • Not a thing
I didn't like
  • Not being made verbally aware of policy before making purchase
  • That the warranty was absolutely worthless
#1020118
Lazboy - Cheap material on a very expensive recliner! Bad customer service!
Now two years later, the leather look material has worn through in four places. When I contacted Lazy-Boy, they put me through many hoops to jump through before they gave me an answer. They offered $150.00 off if I buy a new recliner. Now this recliner is supposed to...
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Anonymous
Not yet

I have had such terrible customer service! Had I taken the time to see if there were any issues I would NEVER bought from them! I will post more after I have HOPEFULLY resolve...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your chair. We're so sorry for your frustration regarding the leather coming off. Our team would love to further investigate. Plea...

#1011105
I spent a lot more money to buy Lazy Boy based on quality. What a mistake- the leg lift broke two months after using it. Here is a video.
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your loveseat. We're so sorry for your frustration regarding the broken footrest.Our team would love to further investigate. Please s...

Anonymous
Lenny brown

Poor quality Yet I paid more??