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No recommendations | Lazboy

4.3
Details
I have a electric lazy boy recliner and the foot rest plastic piece broke and will not raise the foot rest need to know where to obtain the part
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Review
#1745518 Review #1745518 is a subjective opinion of poster.
Product
Lazboy Recliner
Pros
  • Like lazboy
  • Style comfort
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered

One star max; no star really | Lazboy

1.0
Details
Wood structure frame came apart two months after warranty expired. The small wire staples failed. I repaired it with small, inexpensive metal corner braces very similar to another 25 year old la-z-boy that has been well used & still use.
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Review
#1721290 Review #1721290 is a subjective opinion of poster.
Product
Lazboy Recliner
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Buy recliners elsewhere | Lazboy

1.6
Details
We bought new expensive genuine aniline leather La-Z-Boy furniture and within 6 months it has lost its color due to fading. https://lazyboylies.com The above web site tells the entire story. If you are purchasing furniture do not use La-Z-Boy. If you have experienced the delays and stonewalling complain to the BBB, FTC, your state consumer protection department and share it with friends on social media.
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Review
#1717476 Review #1717476 is a subjective opinion of poster.
Product
Lazboy Recliner
Pros
  • Products are comfortable
Cons
  • Faded leather
Reason of review
Not as described/ advertised
Loss
$18000
Preferred solution
Stop false and deceptive advertising and compensate me for my loss and attorney fees.
Tags
  • lazy boy recliner reviews

Don't even think about it | Lazboy

1.2
Details
Batter operated Recliner - Paid almost $1K. So uncomfortable. I can feel the mechanical workings of the chair when I sit. Also did not honor their maintenance cleaning agreenment - $129. They have no refund policy. If you buy, you cannot return after 3 days. Check Facebook LaZBoy Sucks.
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Review
#1716708 Review #1716708 is a subjective opinion of poster.
Product
Lazboy Recliner
Cons
  • Everything at this point
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Lazy Boy Ripoff

Do not go there | Lazboy in Toronto, Ontario

My wife phoned i phoned total *** sounds like a used car dealership lol I would not recommend lazy boy Smart *** on other end of phone so i will take up with lawyer get them out of canada
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Review
#1716088 Review #1716088 is a subjective opinion of poster.
Product
Lazboy Recliner

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Purchase another brand. | Lazboy

2.2
Details
Recently spent a boat load of money on Lazboy. Furniture was delivered - loveseat, recliner, slipper chair, and a television stand. The fabric on the recliner and the loveseat is the same. The arms and footrest on the recliner have started to pill (not covered by the warranty i purchased). The love seat was missing springs that allow the footrests to raise. The one back cushion has ruffled fabric at the top. Apparently Lazboy has no pride in their work and no quality control. So disappointed. I should have gone to Bob's Discount Furniture, Value City, Ashley's, or Wolf's. Never again and i will never suggest to anyone to purchase Lazeboy
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1 comment
LaZBoy
#1777741

Hello, we appreciate you reaching out to us. We apologize for your frustration regarding your furniture.

Our team would love the opportunity to further investigate. Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and the name/location of the retailer you purchased from.

Please include review number 1705356 in the subject line of your email. Regards, La-Z-Boy Incorporated

Review
#1705356 Review #1705356 is a subjective opinion of poster.
Product
Lazboy Recliner
Cons
  • Do not stand by their product
  • Poor quality products
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
  • Lazboy recliners
  • Upholstery

Clai. | Lazboy in Kentwood, Michigan

2.4
Details
I have a new lift recliner that stopped working and needs a couple parts which they're saying I'm going to have to pay out of pocket and I don't feel that less than a year old I should have to do that
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1 comment
LaZBoy
#1777745

Hello, thanks for reaching out to us about your lift chair. We’d be happy to see how we can help.

Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and the name/location of the retailer you purchased from.

Please include review number 1701211 in the subject line of your email. Regards, La-Z-Boy Incorporated

Review
#1701211 Review #1701211 is a subjective opinion of poster.
Product
Lazboy Recliner
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Lazy boy is a reall piece of junk | Lazboy in Lake Elmo, Minnesota

Bought big boy recliner. 960 and 65 delivered. I never raced it. My gosh, one day I flipped it over. particle board and little wooden dowels. 3/8 thick and inch long. It was on the floor, so how many big heavy people sat in it. and shifted the arm thing, I don't know. it is broke, and had guy come look, said, he would send estimate, it never came. Now I paid 65 for another chair mechanic to come and of course he missed the appointment. I wont ever buy another lazy boy, but I sure did like it for the first couple years. The mechanizum, is not very well thought out. and not made to last. Not a bad chair if you shove it up against a wall, and let the dog sleep on it.
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1 comment
LaZBoy
#1777777

Hello, thanks for reaching out to us. We’re so sorry for your frustration regarding your furniture.

Our team would love the opportunity to further investigate. Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and the name/location of the retailer you purchased from.

Please include review number 1694755 in the subject line of your email. Regards, La-Z-Boy Incorporated

Review
#1694755 Review #1694755 is a subjective opinion of poster.
Product
Lazboy Recliner
Reason of review
Bad quality

Sofa Chair Recliner | Lazboy

I bought a Madlin sofa,,and Chair and aJasper recliner rocker,The sofa and chair cushions are very uncomfortable,,they feel like they are stacked,and hard,and the Recliner feels like a spring is missing,,Bought them at Lex.Ky Oct,Nov.2018 and delivered Dec.2018,,they had to make them because they didn't have the color in stock,,The ones we tried out in the store sat very nice,,not like the ones I have,,haven't said anything because I thought they would get better,,But not,,very uncomfortable,,Love the look ,but not comfortable at all,Very disappointed,,thought Lazyboy was the best,,Dissapointed,,
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1 comment
LaZBoy
#1777778

Hello, thanks for reaching out to us about your furniture. We’re so sorry for your frustration regarding the cushions.

Our team would love the opportunity to further investigate. Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and the name/location of the retailer you purchased from.

Please include review number 1688129 in the subject line of your email. Regards, La-Z-Boy Incorporated

Review
#1688129 Review #1688129 is a subjective opinion of poster.
Product
Lazboy Recliner
Reason of review
Bad quality

Contact Lazboy Customer Service

Website:
www.la-z-boy.com
Mailing Address:
1284 N. Telegraph Road
Monroe, MI 48162-3390
USA
Phone:
(800) 375-6890
All Lazboy Contacts

Lazboy Reviews

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  5. 9 reviews
Lazboy reviews
1.6
Details
Horrible La Z Boy product - Lazboy
Horrible La Z Boy product - Lazboy
We purchased over 5,000 dollars of furniture from the La-Z-Boy store in Lafayette, LA. We were so excited when it was delivered to our new home. The excitement didn’t last very long when 6 months later one of the recliner’s head rest color began fading. The repair man...
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1 comment
LaZBoy
#1764941

Hello, we appreciate you reaching out to us about your furniture. We apologize for your frustration regarding the color fading.

Our team would love the opportunity to further investigate. Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and the name/location of the retailer you purchased from.

Please include review number 1679498 in the subject line of your email. Regards, La-Z-Boy Incorporated

Review
#1679498 Review #1679498 is a subjective opinion of poster.
Product
Lazboy Recliner
Pros
  • Salesperson was very nice
Cons
  • Dealers uncooperative
  • Warranty or customer service
  • Poor quality and invalid warranty
Reason of review
Bad quality
Loss
$1
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Service
  • Lazy Boy Defective Bonded Leather