Product: Lazboy Recliner Clear all filters (0 of 370 reviews match)
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I wrote this email to customer service and 5 corporate executives, after 6 days of no being completely left in limbo by LAZYBOY and of course they have also not responded, nor has their Facebook site or social media. This started on the morning of 7/13/2018 it is now...
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Anonymous
Lam Chan

I’ve had the pleasure of interacting with Angel Petty for a damaged delivery. She pretty much bitched me out. LaZBoy has such bad customer service for an expensive product.

1.0
Product
Lazboy Recliner
#1308180
Original e-mail reply was on 31 May 2018. I have had no further response from La-Z-Boy. Over the years I have purchased 14 La-Z-Boy products, including the six rockers/recliners and wall-away recliners that are the subject of this complaint. Without satisfactory...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the service you've received. Our team would love the opportunity to fur...

2.2
Product
Lazboy Recliner
#1307414
Lazboy - La-Z-Boy swivel rocker recliner is a piece of junk.
I bought a recliner about 18 months ago. It started squeaking a few months after I bought it. I put up with the constant noise until the noise became unbearable. The wood frame on the bottom had come apart. I got it repaired in January 2018 at the end of my warranty. A...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the squeaking noise. Our team would love the opportunity to further inv...

2.5
Product
Lazboy Recliner
I didn't like
  • Poor quality and customer service
#1305789
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Lazboy - Noisy recliner

I hate my recliner ! Made by La-ZBoy so wasn't inexpensive but is definitely cheaply made. When returning to sitting position makes horrible noise and scares the dog and wakes up the husband. I will never purchase anything from Lazy Boy again.
Product
Lazboy Recliner
#1265276
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Lazboy - Broken base dowel

I purchased a lazyboy rocker recliner 2 years ago and the wood dowel on the base broke. Ive purchased lazyboys for over 30 years and never had a problem. I did notice they use osb instead of wood on the rockerbase.
1.8
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Product
Lazboy Recliner
#1262903
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Lazboy - Cracking Material & Chair falling apart.

We have a lazy boy double recliner & the seat is beginning to crack & peel. Ticks me off. We pay good money for name brand furniture & it’s a piece of crap. We also purchased 2 big man recliners & have had nothing but trouble with my husbands.
1.2
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Advertised vs Delivered
Customer service
Delivery Service
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Product
Lazboy Recliner
#1259988
I purchased six LaZBoy Astor Reclina Rockers with Memory Foam in June 2013. These rockers are at our lake house which we use on average two weekends per month. One of the rockers has the memory foam in the upper part of the leg rest separating from the bonding. I...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliners. We're so sorry for your frustration regarding the memory foam separating.Our team would love the opportunity to furth...

Anonymous
Jeff Peterson

I have the exact same model with memory foam and I have the same problem. The foam works down toward the lower portion of the leg support. It binds up and limits the motion wh...

2.1
Product
Lazboy Recliner
I liked
  • Comfort of the furniture
I didn't like
  • Lack of customer service after sale
  • Quality of rocker
  • Low quality construction
#1258975
I received the first recliner in August of 2017. It had loud clunking noises and than the leg rest wouldn't lift. The technicians miss diagnosed the problem 3 times, multiple parts and visits. I finally got a replacement chair in late November. it was quite and working...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the clunking noise and the legrest not functioning properly.Our team wou...

Product
Lazboy Recliner
#1255760
VERY disappointed with LazEboy make sure you read yourself every detail. Have since found out several other friends said they would NEVER do business with them again. And that year warranty ,make sure you don’t pick up yourself or if there is any issues you either have...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recent experience. We're so sorry for your frustration regarding the service you've received.Our team would love the opportunity...

1.0
Product
Lazboy Recliner
I liked
  • Showroom
I didn't like
  • Trying to resolve issues
#1238114
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Lazboy - Crandell recliner

Bought a Lazy Boy Crandell two years ago. I have repaired it several times. The cheap plywood used in the chair is constantly breaking. I would be embarrassed to sell a $1200.00 chair with the materials used. Will never buy another lazy boy product again.
1.4
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Advertised vs Delivered
Customer service
Delivery Service
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Staff
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Product
Lazboy Recliner
#1234306