Manufacturer: Lazboy Category: Repair Clear all filters (6 of 6 reviews match)
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We have owned nine Lazyboys in our 45 year marriage.However, the last two which we purchased in July of 2015 in the Springfield, Il, store have had to be in for repairs. The first of the repairs was done while still under warranty. However, one of the chairs broke...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your two chairs from 2015. We're so sorry for your frustration regarding the needed repairs. Our team would love to furthe...

2.7
I didn't like
  • Cost of repair and quality of product
  • Cost of repair
#1003563
What a surprise when I called for repair service on my recliner and was told I would have to pre-pay $109.00 for an hour service call to replace a defective part. I was reluctant to do this, but was assured the technician would have the correct part when he arrived and...
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3.4
I liked
  • That it once was a good brand
  • It was a re
  • Quality of material
I didn't like
  • Misleading service practices with no refund
#993233
We bought two chairs last January and this has been the Worst experience I've ever had!These chairs sag! They give us headaches and the lazy boy customer service "if you want to call them that" makes you wait up to ten minutes on the phone to even hear what your issue...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your two chairs. We're so sorry for your frustration regarding the service you've received. Our team would love the opportunity to fu...

1.8
I didn't like
  • Bad experience
#989176
Purchased recliner in 2007 after having rotator cuff surgery. Ha`s received little use since then. A year ago the opera lift wasn't working and I suspected motor but my sister had similar issues and fix was costly. Used as a regular chair and suddenly it was working...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair purchased in 2007. We apologize for your frustration regarding the cost of parts needed to complete repairs. Our team wou...

3.2
I liked
  • Chair before it would not work
I didn't like
  • Cost of repair
#908153
Lazy Boy finally agreed with my issue - they have given me a store credit - plan on going next week to pick out another recliner..will not be getting one like I've had all these problems with. The last problem was so bad that I refused the chair and then after...
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2.9
I didn't like
  • Them piecing one at a time repairs
#863933
We have an expensive LaZboy leather motorized recliner. Long story short the chair would not totally close. Called the service center and the poor service started. You never talk to a human, just leave a message where they promise to call within 24 hours. Not so.. they...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello there,Thank you for taking the time to contact us about your leather power chair. We do hope all of our customers have great experiences, and we're so sorry for your dis...