Product: Lazboy Recliner Repair Clear all filters (0 of 11 reviews match)
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Lazboy - Exspensive top of the line power recliner

tech came out at $50.00 hr to inform me that my 2014 Greyson power recliner was unrepairable. Broken plastic foot rest drive lift mechanism. This was a $1400 chair. Customer service did nothing but make me jump thru hoops. These chairs are over rated, with operating systems that are designed to fail, cannot be fixed & the public is being lied to. Junk, plain & simple.
Product
Lazboy Recliner Repair
#1423540
I bought a 1500$ recliner with all the bells and whistles. In less than a year, the heat and massage function stopped working. Called repair service and had to wait almost two months for service technician. Technician reeked of cigarette smoke and had to spray air...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner .We're so sorry for your frustration regarding the heat and massage not working.Our team would love the opportunity to ...

Product
Lazboy Recliner Repair
#1211801
Recliner footrest broke in December, was supposed to have repair man at the house today no show no call. This is ridiculous. Item is not under warranty and i am willing to pay, shouldn't have to wait over a month. Poor customer service will not buy from this store...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner footrest. We're so sorry for your dissatisfaction with the piece and for your frustration regarding the service you've ...

1.0
Product
Lazboy Recliner Repair
I didn't like
  • Poor quality and poor customer service response
#1181083
I have a rocker recliner under warranty that needs service. The customer service department set me up with appointments which were cancelled by the third party technicians on three different occasions. The customer service department for Lazy Boy thought they were...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your rocker recliner. We apologize for your frustration regarding the service you've received.Our team would love the o...

2.8
Product
Lazboy Recliner Repair
#1103466
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Lazboy - Third broken plastic recliner mechanism

Lazy boy is replacing a poorly designed plastic recliner mechanism. This is the third part. Lifetime warranty costs me $115 to replace a free junk plastic part. For the price of the furniture Lazyboy should use quality parts, they don't! Would not recommend Lazyboy to anyone.
2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Lazboy Recliner Repair
#1072240
We have owned nine Lazyboys in our 45 year marriage.However, the last two which we purchased in July of 2015 in the Springfield, Il, store have had to be in for repairs. The first of the repairs was done while still under warranty. However, one of the chairs broke...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your two chairs from 2015. We're so sorry for your frustration regarding the needed repairs. Our team would love to furthe...

2.7
Product
Lazboy Recliner Repair
I didn't like
  • Cost of repair
  • Cost of repair and quality of product
#1003563
What a surprise when I called for repair service on my recliner and was told I would have to pre-pay $109.00 for an hour service call to replace a defective part. I was reluctant to do this, but was assured the technician would have the correct part when he arrived and...
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3.4
Product
Lazboy Recliner Repair
I liked
  • That it once was a good brand
  • Company reputation and it was a michigan company
  • Quality of material
I didn't like
  • Misleading service practices with no refund
#993233
We bought two chairs last January and this has been the Worst experience I've ever had!These chairs sag! They give us headaches and the lazy boy customer service "if you want to call them that" makes you wait up to ten minutes on the phone to even hear what your issue...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your two chairs. We're so sorry for your frustration regarding the service you've received. Our team would love the opportunity to fu...

1.8
Wyomissing, Pennsylvania
Product
Lazboy Recliner Repair
I didn't like
  • Bad experience
#989176
Purchased recliner in 2007 after having rotator cuff surgery. Ha`s received little use since then. A year ago the opera lift wasn't working and I suspected motor but my sister had similar issues and fix was costly. Used as a regular chair and suddenly it was working...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair purchased in 2007. We apologize for your frustration regarding the cost of parts needed to complete repairs. Our team wou...

3.2
Product
Lazboy Recliner Repair
I didn't like
  • Cost of repair
#908153
Lazy Boy finally agreed with my issue - they have given me a store credit - plan on going next week to pick out another recliner..will not be getting one like I've had all these problems with. The last problem was so bad that I refused the chair and then after...
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2.9
Chandler, Texas
Product
Lazboy Recliner Repair
I didn't like
  • Them piecing one at a time repairs
#863933