Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Update by user Nov 19, 2016

My couch I bough when I got married was cheap - but lasted 29 years.Lifetime warrant in the mechanism.

Yet lazboy - supposed to be the best wants $199 to fix it so the footrest will close.Why bother with cushions peeling.

Original review posted by user Nov 18, 2016

I bought what was sold to me as a leather sofa- reclining ends and 2 rocker recliners.The couch is horrible.

The cushions are all peeling and cracking. I called customer care (what a joke) to be told call a leather restoration company near me. One side of the sofa won't recline you have to physically push the foot rest with your hands.

Keep in mind I paid $80 to have each chair coated and $120 to have the sofa coated.

I see from other complaints this appears to be a common issue - they sell as real leather and even sell you to coat it when in fact it's 10% leather and plastic stuck on cushions like a sticker.


Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss bad quality of lazboy recliner. Lazboy needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned lazboy recliner in their reviews. You may find this information helpful for further shopping at Lazboy.


Terms of Service
Post Comment
Monroe, Michigan, United States #1256584
Lazboy Verified Representative

Hi there,

Thanks for reaching out to us about your leather furniture.We're so sorry for your frustration.

Our team would be happy to further investigate!

Please send an email to with your name, telephone number, address and retailer's information.Please include review number 957435 in the subject line.


La-Z-Boy Incorporated

Mount Laurel, New Jersey, United States #1242888

You should see my Lazy Boy recycled leather JUNK. Wish I could post some pictures of this junk product. Very sad to see this company go down hill

to Anonymous Barberton, Ohio, United States #1242906

It's disgusting and I'm so mad.

You May Also Like