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Last April, I purchased two sleeper (slumber air) sofas for my mothers house.Since I purchased one 10 years ago for my place and loved it - I went ahead and told the salesman in Brick, NJ that I would need two (Kiefer and Daphne models) that could accommodate use 2 nights per week.

He assured me that the could take more, he "guaranteed" that would not be a problem. WELL, IT HAS BEEN A PROBLEM!!!! In one year, I have replaced 1 air valve and 4 mattresses. The use was as I had communicated and the service techs say they could find nothing wrong.

Everytime they deflate, it is a leak in the valve. After 7 service calls to LaZboy, with some customer service reps telling me that optimum use is twice per month!?, I am past the one-year warranty and will be expected to pay $380.00/ea for every new mattress I need in the future. I have mirrored this is in a communication with the company and have heard nothing.

Be careful.

Review about: Lazboy Sofa.

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Anonymous
#1380314

The exact same thing happened to me. I have two, one works fine, the second is not usable because the valve leaks.

Anonymous
Hobart, Indiana, United States #1325310

i too have had many air bladders replace from lazyboy,i have replaced them at a rate about 2-3 per year along with the mattress.i have had about 12 air bladders in a few years & they do not want to address the problem with cheap air bladders

Anonymous
to Anonymous Shelburne, Vermont, United States #1325808

Since my original posting 7 replacement bladders. Classic is, they were once good since I still have the bladder from my first place and it works find. I have not seen any that are supposed to be better though.

Anonymous
#1157872

Not good quality.......have had for a few years, only for guests!

Leaking since the first 6 months....do npot purchase this sofa at 1800 dollar...not worth it at all. no customer service only the archaic name of lazyboy! be cautios, do your homework before buying

Anonymous
#1067688

i too have trouble with this valve, sometimes it just will not latch, only been used 6 times, the lay e boy slumberair is not high quality.

Anonymous
#1055975

I agree all the way with you!We have had the same problem , we have had 2 valve replacements, 5 new air mattress' and a new mechanism .

and now our pump is burning up and we need to order one of those as well!Getting really frustrated!

Anonymous
Laguna Beach, California, United States #863343

I really hate to bad mouth any business but, in this case, perhaps a word of criticism might get some attention.A few years back, we purchased a La-Z-Boy sleeper with the air mattress spring system.

Very comfortable. Due to unexplainable leaks (even by their own technicians), I have replaced the air bladder 4 times. 3 times under warranty & a once purchased replacement. Each time I called customer service & their first question was always, how often do you use it.

I use it for guests 2 or 3 times a year for a few days. But wait a minute, I asked, what's the difference. They said "its not made to use everyday". WHAT?

Excuse me? Please buy our great bed but just don't use it - a lot. "Its not made for a lot of use. Its intended for occasional use only".

Come on!!! Nowhere, does this intended use restriction appear in writing. To replace the air bladder costs over $300 & comes with a whopping 30 day warranty instead of the original 5 years. They don't even sell some sort of a repair kit nor will they recommend any way to fix the leak.

What a racket.

Contact me La-Z-Boy.igtbwalt@gmail.com

Anonymous
#820957

Same issue with out Lazy Boy.My biggest issue is that the size is not typical.

Most replacements that I see are 72" long - this one is 70.Am currently looking for a memory foam replacement that will fit - and hope that it will fold back into the frame since it does not deflate...

Anonymous
#816396

Amazing.One week past my one year purchase of the product, the air mattress began leaking, just like the customer comment noted above.

Based on that excellent comment, I opted not to follow up with LaZboy because I would rather purchase a Coleman air mattress for 20 some dollars as a replacement and put it in the covering for the mattress. Even though I need to use an external pump, I would much rather replace a 20 some dollar air mattress annually than one that cost $300 something from lazy boy or a $100 from amazon.com.

Buyer beware!Sure, the sofa is nice, and I prefer the lateral linee in the lazy boy air mattress, however, one must be mindful of the trade off.

Anonymous
#812903

Same thing happened to us, we bought the air mattress because I have slept on a sleeper sofa before and would never want to subject a guest in our house to that uncomfortable sleepless night.Truly disappointed because after less than a year it developed two separate leaks and repair kits did not work.

Useless without a replacement mattress which I was told would cost $500.00.

Think I will go with a different brand after reading this.I thought La-Z-Boy was quality.

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