Last April, I purchased two sleeper (slumber air) sofas for my mothers house.Since I purchased one 10 years ago for my place and loved it - I went ahead and told the salesman in Brick, NJ that I would need two (Kiefer and Daphne models) that could accommodate use 2 nights per week.
He assured me that the could take more, he "guaranteed" that would not be a problem. WELL, IT HAS BEEN A PROBLEM!!!! In one year, I have replaced 1 air valve and 4 mattresses. The use was as I had communicated and the service techs say they could find nothing wrong.
Everytime they deflate, it is a leak in the valve. After 7 service calls to LaZboy, with some customer service reps telling me that optimum use is twice per month!?, I am past the one-year warranty and will be expected to pay $380.00/ea for every new mattress I need in the future. I have mirrored this is in a communication with the company and have heard nothing.
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- Product or service
- Sleeper Sofa Air Mattress
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- Furniture and Decor